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My Account

How do I change my account information?

If you would like to change your account information, simply click on My Account on the Dior.com home page.  Enter your log-in information and change your account information as necessary.  Click Save when complete.

What do I do if I forgot my password?

If you forgot your password, simply click on My Account on the Dior.com homepage.  Type your email address where indicated and click the Forgot Your Password link.  An email will be sent to your email address with your password.

Why should I create an account?

Creating an account on Dior.com will make check-out quick and easy since your contact information will be saved for future purchases.  For your security, Dior.com will not save your credit card information in your account and will not share your contact information with outside parties.

Careers

How do I apply for a job with Dior Beauty?

Please submit your resume dior.jobs@lvmhuspc.com.

Product Information

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

Does Dior test on animals?

Dior does not test any product on animals.

Do Dior products contain gluten?

Dior assures that all products do not contain gluten  in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, in spite of a high attention with the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers' production process.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-903-4671 or CustomerService@DiorBeauty.com.

Shopping on Dior.com

Does Dior.com gift wrap items?

Dior.com is pleased to offer you complimentary gift wrapping for all orders.  If you would like to include a message with your gift, please type your message in the text box at the check-out.

Does Dior.com ship to PO Boxes?

Dior.com ships via UPS which does not deliver to PO Boxes.

How do I access my receipt?

You may download a PDF of your invoice by logging into your account and clicking on the Order History link.

How do I apply a promo code?

Simply add items to your shopping bag and begin the check-out process.  During the Payment stage, please enter your promo code in the box provided under the  and click Apply.  Dior.com can process up to 3 promo codes per order.

How do I check my order status?

Click My Account on the Dior.com homepage.  Log-in to your account and select Order History. You will see all your Dior.com orders along with their status and UPS tracking numbers.  If you are already logged in, click on My Account on the top navigation bar and then click on Order History.  If you do not have a Dior.com account, please contact Customer Service at 1-877-903-4671 or email us at customerservice@dior.com.

How do I return items?

Dior would like you to be pleased with your purchase and will gladly refund any unopened or gently used items within 30 days of purchase through our website. Dior.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form included with your shipment and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.com is unable to refund shipping charges. Please allow 7-10 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements. If you require further assistance, please call Customer Service at 1-877-903-4671.

How much does Dior.com charge for shipping?

Dior.com ships via UPS and offers the following shipping options: Ground (7-10 business days), 2 Day (2 business days), and Overnight (1 business day). Business Days: Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 12:00pm EST to be processed during the same business day. Orders received on Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied. No delivery on Saturday and Sunday.

Is it safe to shop online?

Ordering from Dior.com is safe and secure. Once you begin the checkout process, you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. If you do not feel comfortable ordering online, we are happy to take your order via phone at 1-877-903-4671 Monday – Friday from 9am -5pm EST .

What are my payment options?

Dior.com is pleased to accept Visa, Master Card, and American Express.  For your security, Dior.com does not hold credit card information in your account.

What happens if a product is out of stock?

If an item is out of stock, you will not be able to add it to your shopping bag.

Where does Dior.com ship?

Dior.com ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses.  Dior.com does not ship internationally at this time.

Customer Service

How do I contact Customer Service?

If you need assistance, please call our toll-free Customer Service number 1-877-903-4671 or email us at customerservice@dior.com. Our customer service representatives are available to help you Monday through Friday 9am - 5pm EST.

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