FAQ

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Category
Shopping on Dior.com (11)
Customer Service (1)
Dior Diva Program (17)
Product Information (4)
Careers (1)
My Account (3)

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1-877-903-4671
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Shopping on Dior.com(11 result)

Does Dior.com gift wrap items?

Dior.com is pleased to elegantly wrap your gifts for a charge of $5.  Simply select gift wrap during the check-out process.  If you would like to include a message with your gift, please type your message in the text box next to the Gift Wrap option.  Please note that select items cannot be gift wrapped.

Does Dior.com ship to PO Boxes?

Dior.com ships via UPS which does not deliver to PO Boxes.

How do I access my receipt?

You may download a PDF of your invoice by logging into your account and clicking on the Order History link.

How do I apply a promo code?

Simply add items to your shopping bag and begin the check-out process.  During the Payment stage, please enter your promo code in the box provided under the  and click Apply.  Dior.com can process up to 3 promo codes per order.

How do I check my order status?

Click My Account on the Dior.com homepage.  Log-in to your account and select Order History. You will see all your Dior.com orders along with their status and UPS tracking numbers.  If you are already logged in, click on My Account on the top navigation bar and then click on Order History.  If you do not have a Dior.com account, please contact Customer Service at 1-877-903-4671 or email us at CustomerService@DiorBeauty.com.

How do I return or exchange items?

Returns:  Dior would like you to be satisfied with your purchase and will gladly accept returns for items purchased through our website.  Dior.com purchases cannot be returned in-store.  If you would like to return an item, simply complete the Return Form included with your shipment. Pack the item(s) to be returned, along with the Return Form, in the original packaging.  Peel off the Return Label and adhere it to the top of the original shipping label. Returned packages must be returned prepaid, to the address on the return label, within 60 days of purchase.  Dior.com is unable to refund shipping charges.   You will receive a confirmation email once we receive your package and process your return. Exchanges:  If you would like to exchange an item purchased from Dior.com, please complete the exchange portion of the Return Label included with your shipment.  Pack the item(s) to be exchanged, along with the Exchange Form, in the original packaging. Peel off the Return Label and adhere it on top of the original shipping label.   Exchanges must be returned prepaid, to the address on the return label, within 60 days of purchase.  Dior.com is unable to refund shipping charges from your original order, however new shipping charges will not apply for your exchange.  You will receive a confirmation email once we receive your package and process your exchange. If you require further assistance, please call Customer Service at 1-877-903-4671.

How much does Dior.com charge for shipping?

Dior.com ships via UPS and offers the following shipping options: Ground (7-10 business days), 2 Day (2 business days), and Overnight (1 business day). Business Days: Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 12:00pm EST to be processed during the same business day. Orders received on Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied. No delivery on Saturday and Sunday.

Is it safe to shop online?

Ordering from Dior.com is safe and secure. Once you begin the checkout process, you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. If you do not feel comfortable ordering online, we are happy to take your order via phone at 1-877-903-4671 Monday – Friday from 9am -5pm EST .

What are my payment options?

Dior.com is pleased to accept Visa, Master Card, and American Express.  For your security, Dior.com does not hold credit card information in your account.

What happens if a product is out of stock?

If an item is out of stock, you will not be able to add it to your shopping bag.

Where does Dior.com ship?

Dior.com ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses.  Dior.com does not ship internationally at this time.

Customer Service(1 result)

How do I contact Customer Service?

If you need assistance, please call our toll-free Customer Service number 1-877-903-4671 or email us at  customerservice@dior.com. Our customer service representatives are available to help you Monday through Friday 9am - 5pm EST.

Dior Diva Program(17 result)

Am I able to customize my shopping reward with specific shades or products?

Unfortunately, we are unable to customize Dior Diva shopping rewards with specific shades or product selections for individual customers.

Am I able to redeem more than once within a 12 month period?

Divas may redeem as many times as they like during a 12 month period.

Can I submit copies of receipts?

Only original receipts will be accepted for redemption.  For Dior.com orders, please print your invoice which can be accessed by logging into your account and clicking on Order History.

Can I use Dior Beauty receipts from purchases made before I registered to become a Dior Diva?

Yes, you may use receipts from Dior Beauty purchases made before you registered to become a Diva.  You just need to be registered at the time of redemption.

Does the Dior Diva program accept Dior.com receipts?

Absolutely.  For Dior.com orders, please print your invoice which can be accessed by logging into your account and clicking on Order History.

Do I need to make a purchase to become a Dior Diva?

You do not need to make a purchase to become a Dior Diva.  Simply register by clicking on the Dior Diva link on the top right of the Dior.com homepage.

Do my receipts need to be from a calendar year?

Receipts need only to be from a 12 month period, not a calendar year.

How do I become a Dior Diva?

To become a Dior Diva, simply register by clicking on the Dior Diva link on the top right of the Dior.com homepage.

How do I earn shopping rewards?

Dior Divas earn 1 point for every $1 spent on Dior Beauty products from authorized retailers.  Sales tax does not contribute to points.  Points must be generated during a 12 month period.  Once you have the desired point level for a particular shopping reward, log-in to your Dior Diva account and click on Shopping Rewards & Redemption.  Print the Redemption Form and complete the required fields.  Mail the Redemption Form and your original receipts to the address indicated on the Redemption Form.  Please note it can take up to 6 to 8 weeks to receive your shopping reward.

How long will it take to receive my shopping reward?

It can take up to 6 to 8 weeks to receive your shopping reward.

What are the shopping rewards?

Dior Diva shopping rewards include a variety of full sized products and deluxe miniatures.  The components of the shopping rewards change from time to time so please log into your Dior Diva account and click on Shopping Rewards to view the current selection.

What do I do if I forgot my Dior Diva password?

If you forgot your password, simply click on Dior Diva on the Dior.com homepage.  Click the Forgot Your Password link type your email address where indicated.  An email will be sent to your email address with a new password.

What do I do if I haven't received my shopping reward?

If you have not received your shopping reward 6-8 weeks after you mailed your submission, please contact Customer Service at 1-877-903-4671 or email us at CustomerService@DiorBeauty.com.

What happens to un-used points?

Un-used points will be banked for future submissions.  For example, if you submit $505 in Dior Beauty receipts and redeem at the 500 point level, your remaining points will be banked.

What is the Dior Diva program?

The Dior Diva program offers shopping rewards, product previews, access to the Dior Auction, insider news, exclusive offers, and complimentary shipping for Dior.com orders of $50 or more.  To become a Dior Diva, simply register by clicking on the Dior Diva link on the top right of the Dior.com homepage.  A purchase is not necessary.

Who are authorized Dior Beauty retailers?

Authorized Dior Beauty retailers include Dior.com, Sephora, Macy’s, Bloomingdales, Nordstrom, Dillard’s, Neiman Marcus, Saks, Lord & Taylor, Belk, The Bay, Shoppers Drug Mart, Ogilvy, and Holt Renfrew.

Will I be charged for shipping when redeeming for shopping rewards?

Dior is pleased to cover the cost of shipping for your shopping reward.  You will not be charged for shipping.

Product Information(4 result)

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

Does Dior test on animals?

Dior does not test any product on animals.

Do Dior products contain gluten?

Dior assures that all products do not contain gluten  in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, in spite of a high attention with the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers' production process.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-903-4671 or CustomerService@DiorBeauty.com.

Careers(1 result)

How do I apply for a job with Dior Beauty?

Please submit your resume dior.jobs@lvmhuspc.com.