Fashion & Accessories
FRAGRANCE & BEAUTY
Jewellery & Timepieces
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The mirror treatment on the lenses is the result of specialised expertise. Exposure to different sources of light and perspectives brings out all their vivid colours.
Choose up to 18 characters for a subtle, tone on tone engraving.
Engraving included in price
"Dior So Real" sunglasses are characterised by their deconstructed pantos shape that harmoniously blends architectural lines and couture spirit.
The lenses ensure 100% UV protection.
Your pair of MyDiorSoReal personalized sunglasses will be specially created and crafted for you. It will be delivered within approximately 4 weeks.
Owing to the personalised and made-to-order nature of these items, they cannot be refunded, exchanged or cancelled.
Please check the General Terms and Conditions
An advisor is available to help you from Monday to Saturday from 10 am to 6 pm.
By telephone : +44 (0)20 7172 01 72
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Christian Dior Couture (hereinafter referred to as the "Company") offers a service whereby it can personalise and make to order some of its luxury ready-to-wear clothing and fashion accessories for men and women carrying the Company's labels, such as: Christian Dior, Dior, Baby Dior, Dior Joaillerie.
These standard terms and conditions of sale are applicable to all sales of personalised made to order items carrying the Company's labels concluded at a distance through the intermediary of the Company's website, which is identified by the domain name: "www.mydiorsoreal.com" (hereinafter referred to as the "Website"):
All sales of personalised made to order items carrying the Company's labels effected through the intermediary of the Website are subject to these standard terms and conditions of sale, which the customer accepts. These terms and conditions may be modified or updated; the terms and conditions applicable to an order placed by a customer for a personalised made to order item are those in force on the day on which the order is placed.
Christian Dior Couture S.A., a limited company with a capital of €160,055,840, registered with the Paris Trade and Companies Register under the number 612 035 832, whose registered office is at 30 avenue Montaigne, 75008 Paris, France; Telephone: 01 40 73 73 73; Fax: 01.40.73.73.74; Email address: email@example.com; VAT no. FR 37 612035832.
3.1 Information (categories, corporate names, definitions, reproduction of items, detailed descriptions: properties, characteristics and composition, etc.) concerning all items carrying the Company's labels offered for sale at a distance and the personalisation and make to order service is available, in accordance with the legal and regulatory provisions applicable, in all Christian Dior Couture boutiques, on the Website or via the Customer Relations Department (hereinafter referred to as the "Customer Relations Department"), which can be contacted from Monday to Saturday from 10.00 a.m. to 7.00 p.m. (apart from public holidays), by telephone at 01 40 73 73 73 (+33 1 40 73 73 73) or by fax at 01 40 73 73 74 (+33 1 40 73 73 74).
While taking the utmost care and ensuring the maximum degree of accuracy when placing information and descriptions of the various items and the personalisation and make to order service online and as regards the data available from the Customer Relations Department or on the Website or from the Christian Dior Couture boutiques, and regularly updating the said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur. In the same way, although photographs and other reproductions of personalised items represent them faithfully on the Website and in the Christian Dior Couture boutiques, within the limits of the available techniques and in accordance with best market standards, they may nevertheless contain non-substantial errors. The customer acknowledges this and accepts it. At all events, if an item delivered is not in conformity with its description, the Company undertakes to correct this error, as provided for in Article 13 below.
3.2 Speaking more generally, the Company cannot be held liable:
4.1 In order to place an order on the Website for a personalised item made to their order by the Company, the customer must have reached the age of majority, must usually reside in the territory of Germany, Spain, France, Italy or the United Kingdom, enjoy legal capacity and hold a credit card as defined in Article 8 below.
Orders received in German, English, Spanish, French and Italian will be accepted within the limit of the available stocks. To that end, the customer will be informed at the time of accepting the order, on the Website information page describing each of the items:
If, despite the Company's vigilance, the items which can be personalised and made to order are no longer available, the Company will inform the customer of this by any appropriate means (telephone call or email) as soon as possible, and will reimburse the customer for any invoiced amount by crediting their bank account.
4.2 The customer undertakes to ensure that all the information communicated to the Company on the Website in the context of their order is compliant with these standard terms and conditions of sale and is full, accurate and up-to-date. Failing this, the Company reserves the right to quite simply cancel the order and the corresponding payment.
It is hereby pointed out that when an order is placed, the Company collects the following personal data: the identity, user ID and password chosen by the customer on the Website, email address, telephone number, the address of the customer's usual place of residence, the delivery address, payment method, etc. This data is necessary in order to process the order, and may be communicated solely to the Company's contractual partners intervening in the context of performance of the order (e.g. those acting as intermediaries, such as banking institutions for the payment of orders).
In particular, the customer is informed that this same personal data is also collected by FIA-NET S.A., the company responsible for analysing orders and combating credit card fraud. If a payment is not honoured owing to fraudulent use of a credit card, the personal data relating to this unpaid order will be recorded in a file concerning "payment incidents" kept and consulted by FIA-NET S.A. In this same context, the customer's communication of incorrect information, as likewise any anomalies noted in their order, may also be specifically processed by FIA-NET S.A.
In accordance with the Data Processing Act of 6 January 1978, the customer has the right to access personal data concerning them and have it modified, rectified or deleted if appropriate.
In order to exercise this right, all you have to do is send a letter to: firstname.lastname@example.org or to Christian Dior Couture – Service Relation Clientèle – 11 bis rue François 1er - BP39 - 75008 Paris.
With respect to processing carried out by FIA-NET S.A., the customer may exercise this same right by writing a letter to and proving their identity to: FIA-NET S.A. - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 22 rue Drouot, 75009 PARIS.
4.3 In accordance with the provisions of Article L.122-1 of the Consumer Code, the Company is entitled, where retail sales are concerned, to refuse to accept any abnormal order that exceeds the authorised number of items, namely: 5 items per order, within the maximum limit of 2 identical categories of items ordered.
The Company will also be entitled to refuse to accept any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of a previous order; or (ii) that is not compliant with these standard terms and conditions of sale.
If the Company notes that the order does not meet these standard terms and conditions of sale (for example: an inaccurate delivery address, or an order that exceeds the order thresholds), it will inform the customer either directly on the Website, or by means of an email. If the customer fails to contact the Company in order to correct any inaccurate items of information or information given in their order that is contrary to these standard terms and conditions of sale, the Company reserves the right to purely and simply cancel the order and the corresponding payment.
Orders placed on the Website are subject to strict compliance with the procedures described below, which are confirmed by a succession of different screens on which the successive steps that the customer must imperatively follow in order to validate their order are duly displayed.
5.1 Step one : selection and personalisation of items by the customer
On the Website, the customer selects, registers, personalises and validates the formal description, identification and quantity of the items that they wish to have personalised and made to order, and that they wish to order (the availability of the items will be confirmed, if this is the case, by the Company); these items will be added to their "Shopping Basket".
5.2 Step two: verification of the items selected
The customer may freely modify online their "Shopping Basket" containing the personalised items selected, remove an item initially selected, modify the personalisation parameters chosen or the quantities ordered, or alternatively add an item by clicking on the corresponding elements placed at their disposal in the "Shopping Basket". The price of the items selected will be automatically displayed in the "Shopping Basket", as defined below in Article 7.
5.3 Step three: confirmation of the items selected and validation of the order
Once the customer has made their selection and wishes to validate the contents of their "Shopping Basket", they must next identify themselves:
The customer must also validate:
Once all this information has been duly recorded and validated, the price of the items, as defined below in Article 7, will be automatically displayed.
After communicating the number of their credit card, in accordance with the provisions of Article 8 below, the customer must then click on the "VALIDATE MY PAYMENT" button in order to debit their bank account.
The authorisation to debit their bank account issued by the customer's bank will then be displayed. The customer is advised to register and/or make a print-out of this debit authorisation. Once the customer's bank has authorised the debiting of their bank account, their "Shopping Basket" will be directly forwarded to the Company departments responsible for personalising items and preparing orders in order that they may be made; the customer will then see their order number displayed.
This order will be binding on the customer as from the time when the "Shopping Basket", duly filled and validated by the display of the registration page for the order, is received by the Company.
5.4 Step four: the Company's acknowledgement of receipt of the order
The Company will then acknowledge having received the order by means of an email sent to the email address communicated by the customer. In accordance with the provisions of Article 1369-2 of the Civil Code, the customer formally agrees to the Company's using an email for the purpose of confirming the content of their order.
This confirmation email will note all the information communicated by the customer and will indicate, where relevant, any difficulties or reservations concerning the order (availability of the items ordered, delivery timeframes or payment method chosen). It will give the order number allocated to the customer by the Company.
5.5 Step five: despatch of the personalised items
At the time of despatch to the delivery address chosen by the customer of the personalised items made to the customer's order, the Company will send the latter an email informing them of the said despatch and the banking of their payment, as provided for below in Article 8.
Generally speaking, it is expressly agreed between the Company and the customer that emails exchanged by the parties will hold good and be held to be authentic, as will the automatic registration systems used on the Website, especially as concerns the nature and date of the order. In addition, the Company will keep items of information concerning any order whose value is equal to or greater than one hundred and twenty euros (€120) for a period of ten (10) years. This information will be made available to the customer on their sending a request to that effect to: Christian Dior Couture – Service Relation Clientèle – 11 bis rue François 1er - BP39 - 75008 Paris. The customer is nevertheless advised to also keep a copy (in the form of a computer record and/or a paper print-out) of the various items of information relating to their order (for example, the email sent by the Company as provided for in Article 5.4 above).
The prices displayed on the Website are given in Euros and in Pounds Sterling and are inclusive of all taxes, excluding delivery costs, which are borne directly by the Company.
The prices invoiced are those in force at the date of the order.
At the time of delivery, the customer will receive written confirmation of the price paid for each item.
The customer's purchases will be paid for by credit card at the time of order. The following credit cards are accepted by the Company:"CB" cards, Visa cards, Eurocards, Mastercards, American Express cards. Cards issued by banks domiciled outside France must obligatorily be international credit cards. In this context, the customer undertakes to effect payment via a credit card of which they personally are the holder, which mentions their identity (surname and first name).
The customer will access a secure server operating in SSL mode (128 bits) that has been certified by a Certification Authority. The customer must provide their credit card number and/or their bank details by filling in the online payment form.
The transaction will then be effected by the customer in accordance with secure banking standards. By communicating their credit card number and/or their bank details, the customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The customer therefore authorises their bank in advance to debit their account with a view to any registrations or statements forwarded by the Company, even in the absence of invoices signed by the holder of the card. The authorisation to debit the customer's account is always given only for the amount of the made to order personalised item(s) bought.
The customer's credit card will then be debited at the time of order before despatch of the item(s) ordered, after verification of the fact that their order is in conformity with these standard terms and conditions of sale, and after having checked the availability of the item(s); these conditions also apply in the event of temporary unavailability of the item accepted by the customer. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.
Items can only be delivered:
To that end, the customer undertakes to have communicated an exact delivery address to the Company.
The items ordered will be delivered:
Deliveries will take place exclusively in Spain (outside the Principality of Andorra and the Canary Islands), metropolitan France (including Corsica) or to Monaco, Italy (apart from the Vatican State and San Marino) and to the United Kingdom (mainland Britain and Northern Ireland.
The company reserves the ownership of the items delivered until such time as the price has been paid in full, in principal and interest. Payment will be completed once the price has effectively been banked. In the case of total or partial non-payment, the company may issue a formal claim in respect of the item or items delivered by the company to the customer.
The customer is granted a licence to use the Website, which remains the exclusive property of the Company, which created it and put it online, including the web pages, images, word sources and database composing it. The customer accordingly undertakes not to disseminate or reproduce the Website, either in whole or in part, in any form whatsoever. The Company's items and trademarks, such as Christian Dior, Dior, Baby Dior, Dior Joaillerie, etc. (this list is not exhaustive), and all the trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos featuring on the Company items sold at a distance, or on their accessories or packaging, whether filed or not, are and will remain the exclusive property of the Company.
Any total or partial reproduction, downloading, modification or use of these trademarks, illustrations, images and logos, designs and models, for any reason whatsoever and on any medium whatsoever, without the Company's express prior written consent, is strictly prohibited.
The same applies to any combination or conjunction with any other trademark, symbol, or logo or, in general, any distinctive sign destined to form a composite Website logo. In the same way, the following are strictly forbidden without the Company's express prior written consent:
The customer acknowledges that they have been informed and accept that they have no right of withdrawal, in accordance with article L. 121-21-8, paragraph 3 of the Consumer Code, which stipulates that: "The right of withdrawal may not be exercised in the case of contracts: [...] for the supply of goods made to the consumer's specifications or clearly personalised goods".
As the item(s) is/are personalised and made to the customer's order, the latter may not choose to return it/them without good reason and be reimbursed by the Company.
The customer must ascertain that the items delivered to them correspond to their order. If the items delivered are not the items that were ordered, the customer is advised to:
If the customer organises the return of the said items themselves, by means chosen by them and at their own expense, they are advised to keep any proof of having returned the items by recorded delivery, or by any other means that allows a specific date to be established. The cost of returning the item will be met by the Company, provided that the Company agrees that the customer is right in claiming that the item returned is not in conformity with their order. They will then be reimbursed by crediting the customer's bank account accordingly.
If it is not possible to exchange the item returned, and if the customer does not wish to be sent a credit note, reimbursement of the price invoiced for non-compliant items that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned items.
Notwithstanding any specific warranty terms and conditions that may have been forwarded to the customer with the item delivered, the Company's items are subject to the following legal guarantees concerning conformity and any defects in any item sold:
Article L. 211-4 of the Consumer Code stipulates that: "The seller is responsible for delivering goods that are in conformity with the sale contract, and will be responsible for setting right any non-conformity existing at the time of delivery.
It will also be responsible for any non-conformity resulting from the packaging, or from the instructions concerning assembly or installation if the seller is responsible for this under the terms of the sale contract or if it took place under their responsibility."
Article L. 211-5 of the Consumer Code stipulates that: "In order to be in conformity with the sale contract, the goods must:
1. Be suitable for the use normally expected of similar goods and, where applicable:
2. Or present the characteristics defined by mutual agreement by the parties or be suited to any special use sought by the purchaser, brought to the seller's knowledge and agreed to by the latter."
Article L. 211-12 of the Consumer Code stipulates that: "Legal actions resulting from the non-conformity of goods are time-barred at the end of two years as from the delivery of the goods."
Article 1641 of the Civil Code stipulates that: "The seller is bound by a warranty relating to any hidden defects in the thing sold that render it unsuitable for its intended use, or which so reduce this use that the purchaser would not have bought it or would have paid a lower price for it had they been aware of these defects".
Article 1648, paragraph 1, of the Civil Code stipulates that: "Any legal action on the basis of hidden defects must be brought by the purchaser within a period of two years as from the time of discovering the defect in question".
The Company's performance of all or part of its obligations will be suspended in the event of the occurrence of an act of God or a case of force majeure, as understood by case law, which prevents or delays their performance. The Company will inform the customer of any such act of God or case of force majeure within seven (7) days of its occurrence.
If this suspension of the Company's performance of its obligations continues for more than fifteen (15) days, the customer will have the possibility of cancelling the order in course. In this case they will be reimbursed by the Company as soon as possible by crediting the customer's bank account.
The fact that at any given time the Company abstains from enforcing the performance of any of the provisions set forth in these standard terms and conditions of sale cannot be interpreted as constituting renunciation of the possibility of subsequently invoking the said total or partial non-performance.
Should any of the provisions of these standard terms and conditions of sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting from the said standard terms and conditions of sale will remain unchanged and will continue to be applicable.
These standard terms and conditions of sale are governed by french law, except in the event of any imperative provisions to the contrary stemming from ec regulation no. 593/2008 of 17 june 2008 concerning the law applicable to contractual obligations (rome i). Should any difficulty arise on the occasion of an order or the delivery of the company's items, before taking any legal action, the customer will have the possibility of seeking an amicable solution, as for example with the assistance of a consumer association or any other legal adviser of their choosing.
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