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MY ACCOUNT

Why should I create an account ?

By creating an account, you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more.
At Dior.com we respect your privacy. We will never give your personal information to anyone unless the law either requires or allows us to do so.
Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website. When you create an account, you confirm that all the information you provide to us in your account is true, accurate and up-to-date at all times.
You can update your details at any time by logging in to your account. It is your responsibility to maintain the confidentiality of your account password and other details.
If you become aware of any unauthorised use of your password or account please notify us immediately.

How to Register

To register and create your Dior online account, click here.

How do I change my account information?

If you would like to change your account information, simply click on Your Account on the Dior.com home page.  Enter your log-in information.  You will automatically be directed to Your Account homepage where you can change your information and view your order history.  Simply make your changes and click Submit when complete.

What do I do if I forgot my password?

If you forgot your password, simply click on My Account on the Dior.com homepage.  Type your email address where indicated and click the Forgot Your Password link.  An email will be sent to your email address with your password.

GENERAL TERMS AND CONDITIONS OF SALE

What are the general terms and conditions of sale?

This Customer Care and FAQs document must be read together with the Terms of Use of the Website and the General Terms and Conditions of Sale which apply to all sales of products. Please make sure that you read this document and also the General Terms and Conditions of Sale before placing any order. If there is any conflict between this Customer Care and FAQs document and the General Terms and Conditions of Sale, the General Terms and Conditions of Sale take priority.

Customer Service

How do I contact Customer Service?

If you need assistance, please call our Customer Service telephone number 0207 216 0216 or email us at contact@dior.com. Our customer service representatives are available to help you Monday –Fridayfrom 10am -6pm.

PRODUCT INFORMATION

Are Dior products hypoallergenic?

It is impossible to guarantee that a fragrance, cosmetic or skin care product will never cause an allergic reaction, but Dior endeavours to ensure that its products cause fewer allergic reactions than other products. To be on the safe side, please request a sample and undertake a sample and undertake a "patch test" for a few days to see if you have a reaction.

Do Dior products contain gluten?

Dior requires that its manufacturers do not include gluten in the ingredient formulas of products. As a further preventative measure against allergies, Dior has required its manufacturers to remove all proteins and wheat hydrolysis proteins from products. However, in spite of a high quality tracking system, Dior cannot guarantee that commodities used in the providers' production process have not been in contact with gluten during the production process.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product. If you have questions, please contact customer service at 0207 216 0216 or contact@dior.com

CUSTOMER CARE

How do I contact Customer Care?

If you need assistance, please contact our Customer care team which is available to you as follows:
- Opening hours: 10am - 6pm Monday to Friday excluding Bank Holidays in France. The 2016 weekday French bank holiday dates are as follows: Friday 1st January, Monday 28th March, Thursday 5th May, Monday 16th May, Thursday 14th July, Monday 15th August, Tuesday 1st November and Friday 11th November.

Phone number: 0207 216 0216
Email address: contact@dior.com

SHOPPING ON DIOR.COM

How to place an order?

Welcome to the Dior Online Boutique, shopping is easy, convenient and secure. Simply select the items you wish to purchase and follow the steps below:

STEP ONE: adding an item to your bag

Find your desired item by either navigating through the category pages, or using the search button at the top of each page. You will be able to, select the size or shade you desire, and add the quantity of the goods (up to 4 of each item).

Click “QUICK BUY” if using the quick shop functionality or “ADD TO BAG” if you are on the product page. The price of the goods (which includes VAT) is displayed throughout your online journey, either visible in the dropdown basket on the top banner of the website or on the checkout pages.

If there is a change in the rate of VAT between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change took effect. We take all reasonable care to ensure that the price of the goods advised to you is correct but in the unlikely event that the goods are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

STEP TWO: the shopping bag

Within the shopping bag you can verify that the items in your bag are correct, and you may modify quantities. Amend the quantity by selecting from the dropdown options in the quantity box or delete items by clicking on the small X next to the items price. If you order value is over £100 you will qualify for a Deluxe Travel Miniature. For orders above £200 you may select 2 Deluxe Travel Miniatures. You may also select your samples. Every order is entitled to 2 complimentary samples of your choice. select these from the menu and they will be added to your basket. The Dior Art of Gifting is provided for online orders, however if you would like to add a gift message please include this in the gift messaging section and confirm once you are satisfied with your note. Please note the character limit is 136.
To continue to purchase, click the “CONTINUE CHECKOUT” button.


STEP THREE: personal information

The next page will ask you to either sign in to your account, register for an account or check out as a guest. Once you have selected your preferred checkout option you will be prompted to provide your delivery and billing address details. If you have already saved these in your Account Profile, these will be available to use or modify as needed.


STEP FOUR: payment

At this stage you are able to add a promotion code if you have one. You should ensure to check your order details carefully in the summary on the right hand side.
Once you are happy that the order details are correct, you may progress to payment.

STEP FIVE: order acceptance and confirmation

We will send you an order confirmation email once your order has been accepted and authorised. When we have accepted your order you will see a confirmation page that provides you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options.
If you have any questions about an order, please call our Customer Care Team on 0207 216 0216 quoting your unique reference number.

How do I apply a promo code?

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided and click Apply.

What are the payment options?

The following payment methods are accepted:

  • Visa
  • American Express
  • Master Card
  • Maestro
However, we do not accept: personal cheques and postal orders.

Is it safe to shop online?

Ordering from Dior.com is safe and secure.
Once you begin the checkout process, you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. 

When will my card be charged?

Your card will be charged when your order is shipped.

Does Dior.com gift wrap items?

Dior.com is pleased to offer you complimentary gift wrapping for all orders.
Your items will be presented in an iconic Dior Gift Box.
If you would like to include a personalised message with your gift, please type your message in the text box at the check-out.

What does it mean when an item is out of stock?

An item on the Dior Online Boutique can be either "out of stock" or "sold out":

If an item is displayed on Dior.com as out of stock, you can request to receive an email when the item comes back into stock.
Alternatively, you can visit one of our Dior counters. Please visit the Store Locator to find your nearest store.

If a limited-edition item is unavailable on Dior.com it will show as sold out, in which case we would advise you to visit one of our Dior counters.
Please visit the Store Locator to find your nearest store.

What are the delivery options?

Dior.com ships via DPD and offers complimentary standard delivery across the UK (exclusions apply). Orders take between 3 - 5 working days to arrive.
Deliveries to the Scottish Highlands, Aberdeen, Northern Ireland and other rural areas may take longer.

How do I check my order status?

In order to check the progress of your order click My Account on the Dior.com homepage. Log-in to your account and select Order History. You will be able to see all your Dior.com orders along with their status and tracking numbers.

If you do not have a Dior.com account, please contact our Customer Care Team at 0207 216 0216 or email us at contact@dior.com.

ORDER STATUS DESCRIPTIONS


“In Progress”
Your order is currently being processed into our warehouse system.

“On Hold”

The order is being verified.

“Completed”
The order has been despatched from our warehouse.

“Cancelled”
This will show if you have cancelled the order with our Customer Care Team.

How do I access my invoice?

You may download a PDF of your invoice by logging into your account and clicking on the Order History link.
If you have checked out as a guest please contact our customer services team on 0207 2160216, Monday – Friday from 10am -6pm.

How do I return items?

Returns Policy and Procedure

You can return any products purchased via the Website in accordance with the terms of this policy.
This policy is only applicable to purchases made online via the Website; we are unable to process returns for purchases made in-store within a partnered retail location.
We also cannot accept a return or process a refund or exchange at any Dior Counter or store for purchases made via the Website.
This policy does not affect your rights under law as a consumer, which apply in addition. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

How to make a return

To return your order:

a) Completing the Necessary Documentation

Complete the Returns Form enclosed in your order with all required information. If you have not received this document, please contact our Customer Care Team on 0207 216 0216 (Monday – Friday 10am - 6pm. excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details.
Alternatively, if you are returning goods because you have simply changed your mind not because they are faulty then you can use the Cancellation Form which can be accessed by clicking here.

You can now return your parcel for free by using DPD. Visit http://www.dpd.co.uk/apps/shopfinder/index.jsp to find your nearest store. Simply attach the pre-printed return label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via www.dpd.co.uk

b) Returning the Goods

Goods must be returned to us promptly at our distribution centre. Please ensure that the returned parcel is properly sealed. Our distribution centre is located at:

PCD E-Commerce Returns
The Westex Group
Vestry Road
Sevenoaks
Kent
TN14 5EL
 
If you return your parcel via DPD you will receive proof of postage and a code to track your return online at www.dpd.co.uk.
When you return your parcel, please obtain and retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.
Customers wishing to return fragrance items should pay attention toto any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

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