Legal Terms

UK Modern Slavery Act 2015 Statement

Introduction

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and sets out the steps Christian Dior UK Limited (“CDUK”) has taken during its financial year ending 31 December 2016 to ensure that slavery, servitude, forced or compulsory labour, and human trafficking (collectively, "Modern Slavery") is not taking place in any part of its business or in its supply chains.

Business

Christian Dior UK Ltd is a subsidiary of Christian Dior Couture SA (CDSA), which is closely linked to the LVMH Moët Hennessy Louis-Vuitton SE (“LVMH”) Group.
CDUK distributes premium apparel, homeware and Fine Jewellery on behalf of the Christian Dior Couture SA to clients in the United Kingdom. Christian Dior is among the most iconic brands worldwide and its unique positioning encompasses most high quality product categories, such as Leather, Baby, Men’s and Women’s RTW, Fine Jewellery & Watches, Homeware, Accessories and Shoes, and relies on exceptional savoir-faire.

CDUK purchases:

(i) Leather, Baby, Men’s and Women’s RTW, Fine Jewellery & Watches, Homeware, Accessories and Shoes from suppliers located essentially in Italy, France & Switzerland; and

(ii) Marketing, packaging and Point of Sale Material from suppliers located in various European countries, including France.

Policies and Practices

CDUK’s commitment is to act with integrity in all its business dealings and to promote ethical conduct, to enhance compliance with applicable laws and to provide guidance with respect to business conduct.  It has a number of policies that are relevant to this commitment, which set out what CDUK expects from its employees, internal business and its external suppliers.

Key Policies are:

• 1. CDUK Suppliers' Code of Conduct ("Suppliers' Code of Conduct") available upon request

         CDUK expects its suppliers to share its commitments and act in full compliance with the relevant laws, including all national, local and international laws relating to the management of their businesses.
         CDUK requires its suppliers to seek approval before subcontracting any part of their supply chain process and CDUK’s approval is subject to acceptance by the subcontractor of the Suppliers' Code of Conduct and all other 

          applicable conditions that CDUK determines.

• 2. Christian Dior  Code of  Conduct("Christian Dior Code of Conduct") available upon request

          The ‘Christian Dior Code of Conduct’ includes relevant sections on “Honesty & Ethical Conduct”, “Compliance with Law & Regulations”, “Safe Working Conditions” and “Sales & Commercial Transactions”.
          Our Anti-modern slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human 

         trafficking is not taking place anywhere in our supply chains.
         CDUK expects its employees and suppliers to engage in and promote honest and ethical conduct, comply with all applicable laws, rules and regulations in their own area and act responsibly, with due care, competence and   

         diligence when dealing with colleagues, customers, suppliers, agents and intermediaries.
         The Christian Dior Code of Conduct reiterates the LVMH Code of Conduct and commitment to act to the highest standards of integrity, respect and engagement in their behaviours and in the way that they conduct business every 

         day, everywhere.
         This code further states that the group companies will inform all its commercial partners of its ethical principles and expectations and will ask its suppliers to comply with the principles set out in the Suppliers' Code of Conduct.

         In particular, this code specifies compliance with social issues to abide, respect and adhere to the company moral and ethical values in the management of the company concerning Human Rights, working Conditions and

         nvironmental issues

Supplier and Contractor Due Diligence

CDUK has been carefully reviewing its suppliers and a lot of its suppliers are carefully chosen for the entire group by the parent company.
Moreover, a new action has been put in place prior to engaging into any new contractual relationship with a supplier or contractor. CDUK requires suppliers and contractors to satisfy us that they are complying with the Suppliers’ Code of Conduct.
CDUK reserves the right to check adherence of its suppliers and contractors to the principles set out in the Suppliers' Code of Conduct and to conduct compliance audits at any time without notice. Upon reasonable request, CDUK suppliers and contractors shall supply the necessary information and grant access to CDUK representatives to verify compliance with the requirements of this Code. Suppliers and contractors shall further keep proper records to prove compliance with this Code and provide access to complete, original, and accurate files to CDUK representatives.
Upon reasonable request, CDUK suppliers and contractors must improve and correct any deficiency discovered during any such audits.
CDUK shall use its reasonable endeavours to ensure that all CDUK supplier and contractor template contracts contain clauses requiring CDUK’s suppliers and contractors to adopt similar anti-modern slavery standards and practices.

Training and Awareness

CDUK conducts regular training for its employees to ensure legal and human compliance across CDUK. The training enables CDUK to reduce business risk of non-compliance through efficient processes and reliable data and reporting.  All documentation, policies and updates are provided for easy access via the employee portal for all employees.

It is mandatory for all CDUK employees to familiarise themselves with this statement. It forms part of the induction training process for new employees and is available in English. CDUK’s aim is to eliminate any risk of Modern Slavery in its business operations and in its supply chains.

This statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and constitutes CDUK’s slavery and human trafficking statement for the financial year ending 31 December 2016.

The Board of Directors of CDUK has approved this statement and it has been duly signed by the following Director:

Hien Tran Trung
Director
Christian Dior UK Limited
Date: June 23rd, 2017

12/09/2018 09:28 am

I. IDENTIFICATION

This website www.dior.com (hereinafter referred to as the “Website”) is published by Christian Dior Couture, a joint stock company with equity established at EUR 290,055,840, listed under the Paris Trade and Companies Register under number 612 035 832, with a head office located at 30, avenue Montaigne 75008 Paris - Telephone number: +33 (0)1 40 73 73 73.

The President and CEO of Christian Dior Couture and Publication Director is Pietro BECCARI.

The Website is hosted by the company SMILE, with a head office located at 20 rue des Jardins - 92600 Asnières-sur-Seine, France  - Telephone number: +33 (0)1 41 40 11 00.

Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the internet user fully and unreservedly accepts the following stipulations.

II. INTELLECTUAL PROPERTY

2.1 Ownership

Christian Dior Couture is the owner of the Website's domain name.

The entirety of the Website, as well as its components (in particular text, structure, software, animated items, photographs, videos, illustrations, drawings, graphic representations, logos, etc.) are creative works protected by articles L.111-1 et seq. of the French Intellectual Property code. They are the sole property of Christian Dior Couture; the latter is the sole party authorised to use the said intellectual property and related personality rights, brands, models, creative works, software, databases, interpretations and image rights, as the originator or through a formal authorisation or licence.

2.2 Penalties

Use of all or part of the Website, particularly by means of downloading, reproduction, transmission, representation or circulation, for purposes other than personal and private use and with a non-commercial aim by the Internet user is strictly prohibited. The party liable for infringement of the above shall be liable to penalties stipulated in both the French Intellectual Property code with regard to copyright infringement (article L. 335-1 et seq.) and brand rights (article L. 716-1 et seq.) in particular, and the French Civil Code with regard to general legal liability (article 9, Sections 1382 et seq.).

2.3 Hypertext links

It is forbidden to create any and all hypertext links to any one of the web pages or components of the Website without prior written authorisation from Christian Dior Couture. Said authorisation may be withdrawn at any moment. Any and all websites with hypertext links to the Website or any one of its components are not under the control of Christian Dior Couture. Christian Dior Couture formally declines any liability (particularly with regard to editorial content) concerning access to, and the contents of, such websites.

III. LIABILITY

Christian Dior Couture shall undertake to ensure the accuracy and updates of information published on the Website to the best of its ability. The company reserves the right to correct content at any time and without prior notification. However, Christian Dior Couture cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by Christian Dior Couture with regard to the Internet user.

In particular, Christian Dior Couture shall not be held liable for:

- Any imprecision, inaccuracy or omission regarding the information available on the Website;

- All and any damage arising from computerised intrusion by a third party, resulting in a modification to the information made available on the Website;

- And, more generally, any and all direct or indirect damage, irrespective of the cause, origin, nature and consequences, caused as a result of access by anyone to the Website or inability to access the said Website, along with the use of the Website and/or credit given to any information arising directly or indirectly therefrom.

Christian Dior Couture shall implement means intended to ensure the security of the files generated from personal data collected from the Website. It is, however, formally stated that Christian Dior Couture has no control over the risks related to the operation of the Internet and draws the attention of Internet users to the presence of possible risks in terms of confidentiality of data transmitted across this network.

IV. AMENDMENTS TO LEGAL TERMS

Christian Dior Couture informs Internet users viewing the Website that these legal terms may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all internet users accessing the Website after the said amendments have been published online.

V. DISPUTES

These legal terms have been drawn up in accordance with French law and, in particular, with the provisions of Law no. 2004-575 dated 21 June 2004 "for confidence in the digital economy" and the French data protection act (the “Loi relative à l’informatique, aux fichiers et aux libertés n°78-17”) dated 6 January 1978. French courts shall exercise jurisdiction over all and any disputes arising from the use of the Website, subject to contrary provisions arising from Regulation no. 44/2001 dated 20 December 2000 concerning court jurisdiction and the application of rulings in civil and commercial matters (Brussels I).

If the Internet user has any questions about the use of the Website and/or these legal terms, or any request that he or she wishes to address to Christian Dior Couture, they are invited to send a message via the "CONTACT" section of the Website or an email to the following address: contactdior@dior.com.

05/11/2019 08:26 am

GENERAL TERMS AND CONDITIONS FOR DISTANCE SELLING

Preamble

Christian Dior Couture (hereinafter "Christian Dior Couture") creates, designs and distributes worldwide haute couture and ready-to-wear items, fashion accessories, shoes, leather goods, luxury jewelry for both men and women, home décor and design items, in particular those bearing Christian Dior Couture labels, such as: Christian Dior, Dior, Baby Dior, CD (together, the "Christian Dior Couture Items").

In order to better meet the expectations of its customers, in addition to the boutiques it operates and its selective distribution network, Christian Dior Couture has set up a phone service system and an electronic (Internet) system for the distance selling of a selection of Christian Dior Couture Items (hereinafter the "Item(s)").

These general terms and conditions of sale are those of Christian Dior Couture, a public limited company (société anonyme) with a share capital of 290,055,840 euros, whose registered office is located at 30 avenue Montaigne, 75008 Paris, France, registered in the Paris Trade and Companies Register under number 612 035 832 - Telephone: +44 (0)20 7172 01 72 ; Fax: +33 (0)1 40 73 73 74; Email address: contactdioreu@dior.com; VAT FR 37 612035832.

Article 1 - Scope and Acceptance of the General Terms and Conditions of Sale

These general terms and conditions of sale are applicable to all purchases of Items concluded at a distance:

1)           by phone via the customer service department set up by Christian Dior Couture, accessible via the number referred to in Article 2.1 below (hereinafter "Customer Service");

2)           via the Christian Dior Couture website identified by the domain name "www.dior.com/en_gb" (hereinafter the "Site").

The Items are intended to be sold exclusively to end buyers who are natural or legal persons, acting exclusively for their personal needs and not directly related to a commercial activity, excluding any resellers or intermediaries acting on behalf of resellers (hereinafter the "Customer(s)"). Therefore, the Customer affirms that he/she is acting as a consumer and that he/she does not intend to resell the Items for commercial purposes. He/she also certifies that he/she has the legal capacity to enter into the commitments provided for in these general terms and conditions of sale.

Christian Dior Couture may at any time update and modify the general terms and conditions of sale. The conditions applicable to the sale of an Item by a Customer are those in effect at the time of the conclusion of the contract of sale. With each purchase of an Item on the Site, you will be asked to indicate your acceptance of the general terms and conditions of sale in effect by ticking the box "I accept Christian Dior Couture’s general terms and conditions of sale". They will be available for viewing before and when you are asked to confirm them. 

Article 2 - Ordering Information

2.1     Orders placed by Phone with Customer Service

Orders by phone may be placed with Customer Service at +44 (0)20 7172 01 72 (price of a local call), Monday to Saturday from 10:00 to 19:00 (except public holidays).

Once the Customer's bank has debited the Customer’s bank account, the order shall be directly forwarded to the Christian Dior Couture department responsible for preparing the order.

Any order placed in this context is binding on the Customer.

2.2     Orders placed by Internet on the Site

Orders placed on the Site are subject to strict compliance with the procedures described below.

Special orders (excluding personalisation) cannot be placed on the Site; Christian Dior Couture invites its Customers wishing to order special items to visit a boutique to place their order.

2.2.1  Customer’s Selection of Items

On the Site, the Customer selects, enters and validates the identification and quantity of the Items that he/she wishes to order; said Items are added to the Customer’s "Shopping Bag".

The Customer may freely modify his/her "Shopping Bag", delete an initially selected Item, modify the quantities ordered or alternatively add an Item by clicking on the corresponding elements within the "Shopping Bag".

2.2.2  Identification

Once the Customer has completed his/her selection and wishes to validate the contents of the "Shopping Bag", the Customer can either login or continue as “guest”. The Customer can also login before selecting Items.

If the Customer already has a customer account, he/she can log in with his/her email address and password. If the Customer does not yet have an account, he/she can create one by confirming his/her name, address of residence, e-mail address and telephone number at the time he/she places the order.

The Customer's login details and password are intended to be used only by the Customer, therefore each Customer agrees to keep them secure and to not communicate them to third parties. The Customer agrees to immediately inform Christian Dior Couture in case of loss, theft or any fraudulent use of his/her customer account.

2.2.3 Validation of the Order 

The Customer must also validate the delivery method and complete the information necessary for the proper dispatch of the order (country for shipment, delivery address or boutique where the Customer wishes to collect the order, if the selected delivery country has shops offering this service).

For a gift order, the Customer may include an accompanying card and choose a gift wrapping.

The Customer may use his/her delivery address as the billing address or enter another one. The Customer will then be asked to choose a payment method and complete the necessary information.

Once this information has been duly entered and validated, the price of the Items (as defined in Article 5 below) and any shipping costs shall automatically be displayed..

The Customer must verify the accuracy of his/her selection before confirming the order. At the end of the order process described above and after accepting all of these general terms and conditions of sale, the Customer clicks on "VALIDATE MY PAYMENT AND CONFIRM MY ORDER".

2.2.4  Confirmation of the Order by Christian Dior Couture

An acknowledgement of receipt of the order is sent to the Customer by email. In accordance with the provisions of Article 1126 of the Civil Code, the Customer accepts the use of electronic mail for Christian Dior Couture's confirmation of the order content.

The acknowledgement of receipt shall include the order number, the total amount of the order, information relating to cost and delivery time, defining features, quantity and price of the Items purchased.

At the time of shipment of the Items ordered to the delivery address designed by the Customer, Christian Dior Couture shall send an email to the latter informing the Customer of such dispatch as well as the receipt of payment, as provided for in Article 6 below. The contract of sale is then definitively concluded.

2.3     Proof of Order

In general, it is expressly agreed between Christian Dior Couture and the Customer that emails are admissible between the parties, as well as the automatic recording systems used by Customer Service or on the Site, in particular as regards the nature and date of the order. In addition, pursuant to Article L. 213-1 of the Consumer Code, Christian Dior Couture shall retain the information relating to any order for an amount equal to or greater than one hundred and twenty (120) euros for a period of ten (10) years and shall make it available to the Customer upon request addressed by the latter to: contactdioreu@dior.com or to Christian Dior Couture – Service Relation Clientèle – 11 bis rue François 1er - BP39 - 75008 Paris. However, it is recommended that the Customer also keeps a copy (in electronic format and/or on paper) of the details relating to his/her order for any orders placed on the Site.

Article 3 – Item Availability

The Customer is informed at the time of placing the order, either by Customer Service or on the information page of the Site describing each of the Items:

-        of the availability of the Item; or

-        in the event of temporary unavailability of the Item, of the possibility of ordering it for subsequent delivery within a specified timeframe in this instance.

If, in spite of vigilance on the part of Christian Dior Couture, the Items ordered are no longer available, Christian Dior Couture will inform the Customer by any manner (phone or email) as soon as possible. Christian Dior Couture shall not be liable in the event of the unavailability of an Item on the Site.

Christian Dior Couture reserves the right to change the Items offered on the Site at any time and without notice.

Article 4 – Refusal of an Order

Purchases made on the Site or by telephone shall be reserved for Customers for their own use (or gifts) and not for resale. In accordance with the provisions of Article L. 121-11 of the Consumer Code, Christian Dior Couture shall be entitled to refuse any unusual order exceeding the number of authorised Items, namely:

-           eight (8) Items per order; and/or

-           two (2) identical Items ordered within a period of thirty (30) calendar days, of all colours and sizes combined.

Items from the category Home and Man Timeless (i.e. Items in the category man “ready to wear”: suits and toxido, suits jacket, shirts and pants and in the category man “accessories”: belt, ties, bow ties, pocket squares, cufflinks and button covers) are excluded from the limitations mentioned in the above paragraph.

Christian Dior Couture will also be entitled to refuse any order: (i) made by a Customer with whom there is a dispute relating to the payment or delivery of a previous order; or (ii) not in accordance with these general terms and conditions of sale.

Christian Dior Couture will notify the Customer if it finds that the order does not comply with these general terms and conditions of sale, either directly on the Site or by telephone or email. If the Customer fails to correct any error or noncompliance with these general terms and conditions of sale contained in his/her order with Christian Dior Couture within a period of 5 calendar days following the notification mentioned just before, Christian Dior Couture reserves the right to cancel the order altogether, as well as the payment.

Article 5 – Price of the Items

The prices communicated by Customer Service or displayed on the Site are indicated in Pounds and are inclusive of all taxes (including VAT), excluding delivery charges.

The prices invoiced are those in effect on the date of the order, subject to the availability of the Items ordered at this time. Christian Dior Couture reserves the right to modify the prices of the Items at any time and without notice.

It is specified that the tax refund service is not available for remote purchases of Christian Dior Couture Items.

In accordance with the provisions of Article L.221-11 of the Consumer Code, the Customer will receive written confirmation of the amount paid, detailing the price per Item and shipping costs charged for each of the Items, at the latest upon delivery.

Article 6 – Terms of Payment

The provisions of Article 1341 of the Civil Code are not applicable to distance sales concluded by Christian Dior Couture.

In the event that, for any reason whatsoever (objection, refusal on the part of the credit card issuer, etc.), the debit of the amount payable by the Customer proves to be impossible, the sale shall be immediately cancelled and Christian Dior Couture shall immediately stop processing the order.

6.1     Payment by Credit Card or Debit Card

Payment for the Customer's purchases shall be made by credit card. Cards from the "CB" network, Visa©, Eurocard©, MasterCard© and American Express© are accepted. Cards issued by banks domiciled outside the United Kingdom must be international credit cards.

For this purpose, when ordering by phone, the Customer confirms to Customer Service and, when ordering via the Internet, guarantees Christian Dior Couture that he/she is the licensed cardholder of the credit card used to pay for the order and that the first and last name appearing on this credit card are indeed his/her own. Then the Customer communicates, either by phone or via a secure website, the credit card number, expiration date and security code.

After the Customer has validated the bank details on the Site, the Customer shall access a secure server operating in SSL mode (128 bits) that has been certified by a Certification Authority.

The transaction is then carried out by the Customer in accordance with banking security standards. Authentication is specific to each bank. In communicating his/her credit card number and/or bank details, whether by telephone or on the Site, the Customer unconditionally accepts in advance that Christian Dior Couture proceeds with the secure transaction and pre-authorises his/her bank to debit his/her account upon reception of records or statements sent by Christian Dior Couture, even in the absence of receipts signed by the cardholder of the credit card used.

6.2     Payment by Paypal

Christian Dior Couture accepts payments made through Paypal (except for telephone orders). 

At the time of order validation, the Customer chooses the "Paypal" payment option and will be automatically redirected to the "Paypal" platform.

The Customer will then have to connect to his/her "Paypal" account using his/her login details. The Customer will also have the option of creating a Paypal account at this time if he/she does not already have one. After validating his/her order with "Paypal", the Customer will be redirected to the confirmation page of dior.com.

The order shall be shipped only after verification of the payment method, receipt of the authorisation to debit the Customer's credit card or confirmation from Paypal, verification of the conformity of the order with these general terms and conditions of sale and the availability of the Item(s).

6.3     Payment by Bank Transfer

Payment for the Customer's purchases may be made by bank transfer when the order is placed by phone with Customer Service. In the event of payment by bank transfer, Christian Dior Couture shall notify the Customer by email of the bank details of the Christian Dior Couture account to which the transfer should be made.  

For this purpose, the Customer shall confirm to Customer Service when placing the order by phone that he/she is the owner of the bank account used to pay for the order.

Article 7– Delivery

Subject to the provisions of Article 8 "Collect in store", the Items may only be delivered to the United Kingdom (Mainland and Northern Ireland included), metropolitan France including Corsica, the Principality of Monaco, Germany, Belgium, the Netherlands, Italy (excluding the Vatican and San Marino), Spain (excluding the Principality of Andorra, Canary Islands), Austria, Greece, Ireland and Portugal (hereinafter the "Delivery Zone").

It is not possible to place an order for any delivery address located outside this Delivery Zone. For primarily security reasons, Christian Dior Couture will not process any order whose delivery or billing address is a post office box. For security reasons as well, deliveries to a hotel or student residence shall be possible, subject to choosing the option of express delivery with proof of hand delivery.

The Customer shall also have the option of having the Items delivered to another individual located within the Delivery Zone, for example, when the order is a gift.

Once payment of the amount of the order has been registered, the Items will be delivered to the delivery address indicated by the Customer during the ordering process. For this reason, the latter undertakes to have communicated the correct delivery address to Christian Dior Couture.

The delivery of Items ordered shall be made:

-           on the date or within the timeframe indicated to the Customer by Christian Dior Couture and, at the latest, within thirty (30) days of the date of the order; or

-           within the timeframe notified to, and accepted in advance by, the Customer in the event of the temporary unavailability of the Item in question: (i) at the time of placing his/her order by phone with Customer Service; (ii) at the time of adding an Item to the "Shopping Bag" and prior to acceptance of his/her order.

Christian Dior Couture will deliver the Items ordered by standard mail or express courier with proof of hand delivery, as selected by the Customer.

Delivery charges of standard mail are covered by Christian Dior Couture. Delivery charges of express courier with proof of hand delivery shall be borne by the Customer; the amount of these charges shall be communicated to the Customer prior to the validation step of his/her order.

Article 8 – Collect in store (Click & Collect)

Where possible, the Customer can choose the "Collect in store" or “Click & Collect” option when placing his/her order, and can choose to pick up his/her order in one of the proposed Christian Dior Couture boutiques. This service is only available in certain Christian Dior Couture boutiques and only for certain Items.

The Item will be made available at the selected location within the timeframe given by Christian Dior Couture and, if not specified, in any event no later than 30 days from placing the order, subject to full payment of the payment price.

As soon as the order is available in the boutique, the Customer shall be immediately informed by email and/or text message. The Customer then has 14 days to pick up his/her order from the relevant boutique.

When picking up the order in the boutique, the Customer must present the pickup notification received by email or text message as well as a valid identity document. The Customer's identity will be verified and, on this occasion, a copy of his/her identity document may be made, which the Customer has expressly accepted in selecting this delivery method. The boutique also reserves the right to check the credit card used for payment of the order (in case of payment by credit card). The order will then be handed over to the Customer on signature of a pickup slip.

The Customer may also designate another individual of his/her choosing to pick up the order in his/her place and on his/her behalf, subject to the following conditions. The individual designated by the purchaser must present (i) his/her own identity document, (ii) the order confirmation email received by the purchaser, as well as (iii) the authorisation for pickup by a third party, duly dated and signed. A sample authorisation for pickup template is available in the appendix to these general terms and conditions of sale.

After 14 days from the date Christian Dior Couture notified the Customer that his/her order was available for pickup in the boutique, the sale will be automatically cancelled. The Customer will then be refunded the price of the order.

Article 9 – Privacy Protection

Christian Dior Couture is committed to respecting the privacy of its Customers.

The Customer undertakes that all information communicated to Christian Dior Couture through Customer Service or on the Site as part of the order shall comply with these general terms and conditions of sale, complete, accurate and up to date. Otherwise, Christian Dior Couture reserves the right to: (i) cancel the order altogether as well as payment, or (ii) make them subject to the Customer’s communication of any proof of the information and addresses provided, to ensure their existence and accuracy.

Details of personal data marked as mandatory (*) are necessary for Christian Dior Couture for the processing and delivery of orders as well as for the preparation of invoices. This information is intended for Christian Dior Couture and its service providers involved in processing the order. For more information on Christian Dior Couture's use of data, the Customer is invited to read the information available in the Privacy Policy.

It it specified that the Customer has the right to access, modify, rectify and delete personal data concerning him/her. To exercise these rights, the Customer may send a message accompanied by proof of identity to Christian Dior Couture's Customer Service at contactdioreu@dior.com or to Christian Dior Couture - Service Relation Clientèle - 11 bis rue François 1er - BP39 - 75008 Paris.

In particular, the Customer is informed that his or her personal data may be transmitted or collected directly by:

• banking institutions acting as intermediaries for the payment of orders,
• payment system service providers (e.g. Paypal), acting as payment service providers,
• partners specialised in securing transactions against e-commerce fraud (e.g. Fia-Net).

Please note that these partners have their own privacy policies.

With regard more particularly to order analysis and combatting credit card fraud, any non-payment due to the fraudulent use of a credit card will result in the recording of personal data in connection with the order associated with this non-payment in a "payment incidents" file implemented by Christian Dior Couture's partner, FIA-NET S.A. In the same context, communication by the Customer of incorrect information, as well as any irregularity found in his/her order may also become subject to special processing by FIA-NET S.A. As regards the processing carried out by FIA-NET S.A., the Customer may exercise his/her rights of access, modification, rectification and deletion, in writing and with proof of identity, by post to : FIA-NET S.A. - Service Informatique et Libertés - Traitement n°773061 et n°1080905 - 22 rue Drouot, 75009 PARIS. 

Article 10 – Retention of Title

Christian Dior Couture shall retain ownership of the Items until such time as Christian Dior Couture has received payment in full. However, the Customer assumes the risks (in particular those related to loss, theft or damage) concerning the Items delivered from the moment they are delivered to the address indicated at the time of placing the order.

Article 11 – Intellectual Property Rights

The Customer shall not reproduce, represent or adapt, directly or indirectly, the Site, in whole or in part, in any form whatsoever. Any intellectual property right pertaining to any Christian Dior Couture product or element (including Christian Dior Couture Items), such as trademarks, illustrations, photos, images, designs and logos, whether registered or not, is and will remain the exclusive property of Christian Dior Couture.

Any total or partial reproduction, downloading, modification or use of Christian Dior Couture's trademarks, illustrations, images, photos, logos and designs, for any reason and on any medium whatsoever, without the express prior written consent of Christian Dior Couture, is strictly prohibited.

Likewise, the following are strictly prohibited without the express prior written consent of Christian Dior Couture:

-        the creation of hypertext links to any of the pages or components of the Site;

-        any use not conforming to this Site's license to use it and, in particular, use of any of its components (items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use.

Article 12 – Right to Cancel and Return of the Items

In accordance with the provisions of Articles L. 221-18 et seq. of the Consumer Code, the Customer has a right to cancel, which he/she may exercise:

-              on the Site in the "Returns" section: Christian Dior Couture will acknowledge receipt by email of the Customer's cancellation so notified,

or

-              by returning to Christian Dior Couture the cancellation form it sent to the Customer in the duly completed order confirmation email (also accessible here) or any other written statement expressly mentioning the cancellation right being exercised, by mail to contactdioreu@dior.com or to Christian Dior Couture - Service Relation Clientèle - 11 bis rue François 1er - BP39 - 75008 Paris - France,

without having to give any reasons, within 30 days of receipt of the Items. The Customer acknowledges that he/she has been informed, and accepts, that he/she does not have such a right to cancel for personalised products made according to and/or at his/her request, nor products that have been altered, as well as sealed items (swimwear, etc.) that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection, in accordance with Article L. 221-28 3^e of the Consumer Code.

It will then be the Customer’s responsibility to return the delivered Items:

-        by following the various procedural steps proposed by Christian Dior Couture, described on the Site and within which all costs of returning the Items shall be covered by Christian Dior Couture, not to exceed one return shipment of the Items per order; or

-        by means of his/her choosing and at his/her own expense and risk to the address indicated on the Site or in a boutique of Christian Dior Couture's own network in Europe and Switzerland (excluding department stores and airports), namely Germany, Austria, Belgium, Spain, France, Italy, Luxembourg, Monaco, the Netherlands, the United Kingdom and Switzerland. It is recommended in this instance to keep all proof of this return, which requires that the Items shall be returned by the Customer by registered mail or by any other means with proof of date.

In any case, the return (or exchange) of delivered Items must be carried out by the Customer:

-        within 30 days of the exercise of his/her right,

-        in their original full packaging and accompanied by the duly completed return form. Items not returned or returned incomplete, ruined, damaged, degraded, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the Customer. As to shoes, the sole must also be intact: as such, it is strongly recommended to try Christian Dior Couture shoes on a carpet or rug-type surface.

The refund of the invoiced price of the returned Items will be made on the means of payment used to pay for the order, no later than 14 days following Christian Dior Couture's receipt of said Items. In accordance with Article L.221-24 of the Consumer Code, additional costs paid by the Customer related to the choice of a specific delivery method will not be reimbursed. For returns to boutiques, the refund of the invoiced price of the returned Items will be made in the form of a credit voucher valid for one year and usable only in boutiques belonging to Christian Dior Couture's own network that are located in the country of the boutique that issued the credit voucher.

In addition, in the case of a gift, the right to cancel remains for the exclusive benefit of the Customer and may under no circumstances be exercised by the recipient of the gift.

Article 13 – Exchange

In the event of an exchange request, the Customer must specify in the dedicated field on the Site the Item(s) he/she wishes to receive in exchange for his/her order. The Customer may exchange the Items via the Site or directly in one of the boutiques of the Christian Dior Couture network in Europe and Switzerland (excluding department stores and airports), namely Germany, Austria, Belgium, Spain, France, Italy, Luxembourg, Monaco, the Netherlands, the United Kingdom and Switzerland, within 30 days of their receipt. The Customer may return the Item(s) under the conditions referred to in Article 12 above (timeframe, exchange conditions).

The boutique processing the exchange must carry the same category of products as the Item to be exchanged. For example, men's shoes can only be exchanged in a boutique of the Christian Dior Couture’s own network that distributes Christian Dior men's shoes.

The Customer should contact Customer Service if he/she would like for (a) selected Item(s) to be set aside for him/her. 

Personalised Items made according to and/or at the request of the Customer, or products that have been altered, as well as sealed Items (swimwear, etc.) that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection may not be exchanged.

If the amount of the replacement Item(s) has a value greater than the amount of the returned Item(s), the Customer must pay the difference in price in accordance with these general terms and conditions of sale.

If the amount of the replacement Item(s) has a value lower than the amount of the returned Item(s), the difference in price will be refunded by Christian Dior Couture (it being recalled that for gifts, only the customer who purchased the gift may request a refund and have his/her bank account credited) in accordance with these general terms and conditions of sale, with the exception of in-store exchanges, where the Customer will receive a credit voucher for the amount of the difference (valid for one year and usable only in boutiques of the Christian Dior Couture’s own network located in the country of the boutique issuing the credit).

In the case of an exchange, the transport costs of the first delivery shall be refunded, but the transport costs of the second shipment shall be billed according to the delivery method selected. In the event of an exchange, the new sale will be subject to the general terms and conditions of sale in effect at the time of the exchange.

As part of its commercial exchange policy proposed under this Article, Christian Dior Couture reserves the right to refuse an exchange beyond two (2) successive orders.

The exchange of the Item(s) is subject to the availability of the said Item(s) on the Site or in the Boutique where the Client came for exchange. In case the Item(s) is/are unavailable, the Client will be refunded in accordance with the provisions of Article 12 above.

Article 14 – Conformity - Warranty

14.1   Statutory Warranties

The Items sold by Christian Dior Couture are subject to the statutory warranties provided for by Articles L. 217-4 to L. 217-14 of the Consumer Code, as well as by Articles 1641 to 1648 of the Civil Code, to the exclusion of any other warranty:

14.1.1Statutory Warranty of Conformity

Christian Dior Couture will deliver to the Customer an Item that conforms to the contract and is free of defects in conformity at the time of delivery of the said Item, in the sense that the Item shall be fit for the usual use expected of a similar good and that it will have the features presented during the sale. Christian Dior Couture shall also be responsible for non-conformity resulting from the packaging, assembly instructions or installation where the contract made these its responsibility or where they have been carried out under its responsibility.

This warranty will only apply if the Customer makes the request within two (2) years of delivery of the goods. Any non-conformity which becomes apparent within twenty-four (24) months of delivery shall be presumed to have existed at the time of delivery, unless proven otherwise. 

The Customer may then choose to repair or replace the Item, unless one of these choices results in a manifestly disproportionate cost for Christian Dior Couture. If the repair or replacement of the Item is unavailable, the Customer may be refunded the price paid and return the Item or keep the Item and be refunded a portion of the price, unless the non-conformity is minor.

14.1.2   Statutory Warranty against Hidden Defects

Christian Dior Couture will provide the Customer with an Item free of hidden defects that would make it unfit for the use for which it is intended, or that would diminish its use to such an extent that the Customer would not have acquired it, or would have accepted to pay only a lower price, if he/she had known of such defect.

This warranty will only apply if the Customer makes the request within two (2) years of the discovery of the defect.

In the event of a hidden defect, it will be up to the Customer to prove that it fulfils the conditions of the warranty.

The Customer will have the choice to return the Item for full reimbursement or keep the Item and be refunded a portion of the price.

14.2   Commercial Warranties

Certain Items sold on the Site are covered by a commercial warranty, in addition to the above-mentioned statutory warranties. The content and terms of implementation of this commercial warranty shall be made available in the "General Terms and Conditions of Use of the After-Sales Service" tab and shall also be specified on the "information leaflet" accompanying the Items.

Article 15 – After-Sales Service

All technically repairable Items may be serviced by an after-sales service.

The terms and conditions of use of the after-sales service are available in the tab "General Terms and Conditions of Use of the After-Sales Service".

In accordance with Article L.111-3 paragraph 1 of the Consumer Code, Christian Dior Couture confirms to its Customers that there is no guaranteed time period for the availability of spare parts essential for the use of the Items. Christian Dior Couture will nevertheless make its best efforts to satisfy its Customers in the event of a request for one or more spare parts.

Article 16 – Information on the Items - Limitation of Liability - Force Majeure

Information on all Items offered for distance selling shall be made available in all Christian Dior Couture boutiques, on the Site or via Customer Service.

The photographs, graphics and descriptions of the Items offered for sale are only indicative and do not bind Christian Dior Couture. Customers can obtain additional information by contacting Customer Service or at Christian Dior Couture boutiques. While every effort is made to ensure that the colour and pattern of the Items pictured on the Site accurately reflect the original items, variations may occur, in particular due to technical limitations in the colour rendering of your computer equipment. Consequently, Christian Dior Couture cannot be held liable for non-substantial errors or inaccuracies in the photographs or graphic representations of the Items appearing on the Site.

In no event shall Christian Dior Couture be liable for any damage that does not result from a breach by Christian Dior Couture of one of its obligations or in the event of the occurrence of a fortuitous event or force majeure within the meaning of Article 1218 of the Civil Code that would prevent or delay its performance.

Christian Dior Couture will inform the Customer of any such fortuitous event or force majeure within seven (7) days of its occurrence.

In the event that this suspension of the performance of Christian Dior Couture's obligations continues beyond a period of fifteen (15) days, the Customer will then have the option of cancelling the order in progress and the Company shall refund him/her as soon as possible.

Article 17 – Non-Waiver

The fact that Christian Dior Couture refrains from demanding at any given time the performance of any of the provisions of these general terms and conditions of sale may not be interpreted as a waiver of its right to raise subsequently said complete or partial non-performance.

Article 18 – Validity of the General Terms and Conditions of Sale

If any of the provisions of these general terms and conditions of sale shall be declared null and void in whole or in part, the other provisions and the other rights and obligations arising from these general terms and conditions of sale shall remain unchanged and shall remain applicable.

Article 19 – Disputes - Applicable Law

These general terms and conditions of sale shall be subject to French law, unless otherwise required by Regulation (EC) No 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I). In the event of any difficulty arising from the ordering or delivery of the Items and before any legal action is taken, the Customer shall have the opportunity to seek an amicable solution with Christian Dior Couture and to have recourse to the CMAP - Centre de Médiation et d'Arbitrage de Paris, a consumer mediator service to which Christian Dior Couture subscribes.

To submit a dispute to the mediator, the Customer may complete the form on the CMAP website: www.cmap.fr "You Are: A Consumer" tab, send his/her request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr. Whatever the means used to contact the CMAP, the Customer’s request must contain the following elements to be processed quickly: its postal address, email address and telephone number, as well as the full name and address of Christian Dior Couture, a brief statement of the facts, and proof of the steps taken by the Customer with Christian Dior Couture prior to referring the matter to the CMAP.

The Customer remains free to accept or refuse mediation and, in the event of recourse to mediation, each party is free to accept or reject the solution proposed by the mediator. In the absence of an amicable solution or recourse to mediation, all disputes arising from the general terms and conditions of sale shall be submitted to the competent court in accordance with the rules enacted by the Code of Civil Procedure and the Consumer Code.

06/01/2020 04:30 pm

-  Withdrawal form

-  General Sales Conditions

- Care Services

06/01/2020 02:35 pm

This site (hereinafter the "Site") is published by Parfums Christian Dior, a Société Anonyme having its head office located at 33, avenue Hoche 75008 PARIS, with a share capital of 2,620,860 Euros, registered with the Paris Commercial and Companies Registry under number 552 065 187. The Publication Director and Editorial Manager of the Site is Valérie Loh, International Internet Manager, CRM & Media. Hosting of the Site is provided by LINKBYNET 5-9 Rue, de l'Industrie - 93200 Saint-Denis.

Access to the site, as well as the use of its contents, is subject to the following terms of use. Accessing and browsing the Site constitutes unconditional acceptance by the visitor of the following stipulations: The Site is owned exclusively by Parfums Christian Dior which is the only entity authorized to use the intellectual property rights and personality rights related thereto, in particular the brand, models, copyrights and image rights, in terms of originals or through express authorization.
Christian Dior is the owner of the brands: 克麗絲汀, 迪奧, 姫仙蒂婀 克里斯蒂昂 迪奥, КРИСТИАН ДИОР, דיור ディオール, クリスチャンディオール.
The use of all or part of the Site, particularly through downloading, reproduction, transfer or representation for purposes other than personal and private use for non-commercial intentions, is strictly prohibited.

Parfums Christian Dior endeavors to make its best efforts to ensure the accuracy and updates of the information distributed on its Site and reserves the right to correct, at any moment without prior notice, its contents. However, Parfums Christian Dior cannot guarantee the accuracy, precision and exhaustivity of information available on the Site.

As a result, Parfums Christian Dior accepts no responsibility whatsoever: for any imprecision, inaccuracy or omission with regard to information available on the Site, for any damage resulting from the intrusion by a third party leading to modification of the information available on the Site, and, more generally, for any damage, direct or indirect, for whatever cause, origin, nature and consequence, brought about by anyone having access to the Site or the impossibility of accessing the Site; likewise for the use of the Site and/or credit granted to any information emanating directly or indirectly from the latter.

Visitors are likely to provide personal data. Provision of this personal information is optional. in accordance with the French Data Protection and Civil Liberties Law n° 78-17 of 6 January 1978, each visitor may access personal data concerning him/her and amend or delete it, if appropriate, by contacting Parfums Christian Dior - Customer Services Department - 33 avenue Hoche 75008 Paris.

Parfums Christian Dior may set up a "cookie" on the visitor's computer who allows him/herself to be identified. The visitor is reminded that it is possible to refuse the installation of "cookies" on his/her computer by configuring his/her browser accordingly. Parfums Christian Dior has installed the means to ensure the security of files constituted from personal data collected on the Site. However, Parfums Christian Dior is not able to control the risks linked to operation of the Internet and would draw the internet user's attention to the existence of possible risks concerning the confidentiality of data transiting through this network and accepts no responsibility whatsoever concerning this risk. The creation of hypertext links to the Site may only be done so with the prior, written authorization of Parfums Christian Dior, which may be revoked at any time. As a result, Parfums Christian Dior accepts no responsibility whatsoever concerning the contents of sites linked to the Site.

Parfums Christian Dior informs visitors to the Site that these conditions may be changed at any time. These modifications are published online and are considered to be accepted unconditionally by all visitors accessing the site following their publication on line.

The present terms and conditions are governed by French law. French courts of law are territorially qualified and are acquainted with any lawsuits related to use of the Site.

Click on this link if you wish to send a message to our host. (Law n°: 2004-575 of 21 June 2004)

29/08/2019 09:15 pm

General Terms and Conditions of Sale
Welcome to www.dior.com. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.
These Terms apply to all sales of products made to you, the customer, via www.dior.com (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.
We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.
Our Website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from nor deliver to addresses outside the UK.
1.  Information about us and how to contact us
We are Parfums Christian Dior (U.K.) Ltd a company registered in England & Wales. Our company registration number is 01012371 and our registered office is at United Kingdom House 6th Floor, 180 Oxford Street, London, W1D 1AB. You can contact us through our Customer Care team which is available to you as follows:
Opening hours: 10am – 6pm Monday to Friday excluding Bank Holidays in France (Current United Kingdom House 6th Floor, 180 Oxford Street, London, W1D 1AB are detailed in our Customer Care and FAQs document)
Phone number: 0207 216 0216
Email address: contact@dior.com
Live Chat link
Store Locator link
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. Our products
The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. 
 
 
3. Our contract with you
3.1. Orders
Our acceptance of your order will take place when we send you an order confirmation email.  At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.  
If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:-
·         the product is out of stock
·         we have identified an error in the price or description of the product
·         you have exceeded our Maximum Purchase Policy set out below
·         your billing name and address does not match that of the credit card used for payment
·         we need to deal with technical problems with the product or make minor technical changes;
·         we need to update the product to reflect changes in relevant laws and regulatory requirements.
Please note that we are unable to process orders to a P.O Box address.
When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.
If you have any questions about an order, please contact our Customer Care Team using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.
3.2. Price and Payment
The price of the products (which includes VAT) is displayed throughout your online journey, either visible in the dropdown basket on the top banner of the website or on the checkout pages when you place an order. If there is a change in the rate of VAT between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change took effect.
We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order.  If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
You can pay for products using the following payment options:
CREDIT / DEBIT CARDS ACCEPTED:
-          American Express
-          MasterCard
-          Maestro
-          Visa
 
WE'RE SORRY, WE DO NOT ACCEPT:
-          Cheques
-          Postal Orders
We are sorry, but at this time, we do not offer gift certificates or gift cards.
You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
IMPORTANT INFORMATION:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
3.3. Maximum Purchase Policy
We regret that we must limit any orders to no more than four (4) units of any item per order; and (ii) per customer in case of multiple orders placed within 12 months.
3.4. Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
-          Item(s) not available;
-          Difficulty in processing payment information;
-          Cannot deliver to address provided;
-          Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Care Team on 0207 216 0216 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our Customer Care and FAQs document.

4. Delivery

4.1. Standard Delivery
We offer complimentary delivery on all orders to the address specified by you in your order by DPD, usually within 3 – 5 working days from the date your order is accepted by us. Working days are Monday through Friday excluding French and UK bank holidays.
Please allow two additional days for deliveries to the Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs and we are not responsible for any delays caused by this. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
All orders require a signature upon delivery. If you are not there to receive your order DPD will leave contact information and a delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, DPD will not be able to leave your order 'hidden' at the delivery address unless this is specifically requested by you to DPD.
If, after a failed delivery to you, you do not re-arrange delivery or collect the products from the delivery depot then either we or DPD will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.
We are sorry we only deliver online orders to UK addresses (excluding the Channel Islands).
4.2. Delivery Addresses
Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.
4.3 Ownership and Responsibility
You will be responsible for the products once they have been delivered to the address you have provided.
You own the products once we have received payment in full.
5. Your rights to end the contract
You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see condition 5.3.
If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.
If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.
 
 
5.1Ending the contract because of something we have done or are going to do
 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
·         we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
·         there is a risk that supply of the products may be significantly delayed because of events outside our control;
·         we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
·         you have a legal right to end the contract because of something we have done wrong.
5.2 Your right to change your mind       
Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, you have a legal right to change your mind and receive a refund within fourteen (14) days after the day the products were delivered to you or, where the products have been supplied in instalments, fourteen (14) days after the day on which the last instalment was supplied.  Please note you must return the products and all complimentary items to us to receive a refund.
You do not have a right to change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with. This does not apply if you are making a return because the products are faulty or damaged (see below).
5.3 If there is a problem with the product
Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Care Team 0207 216 0216 (Monday - Friday 10am – 6pm excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details. To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.
We are obliged to provide you with products that are in conformity with this contract. See below a summary of your key legal rights.  The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
·         if your products are faulty within the first 30 days after the products have been delivered to you, you may choose to receive a full refund or a replacement for those products.
·         if your products are faulty within the first 6 months after the products have been delivered to you and cannot be repaired or replaced, you may choose to receive a full refund or a replacement for those products, in most cases. 
·         if your goods do not last a reasonable length of time you may be entitled to some money back.  
Please note that if you return products more than 30 days after the date they were delivered to you, then we may make a deduction from any refund for use you have had of those products since delivery.
If you wish to exercise your legal rights to reject products you must either post them and all complimentary items back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call Customer Care using the contact details in condition 1 for a return label or to arrange collection.
Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products and all complimentary items, in the unlikely event that we do not receive the returned parcel.
6. How to make a return
If you are entitled to return products under condition 5, you may return your order free of charge via DPD.    
Please note that if you make a return using a method other than by DPD (i.e. via Royal Mail or an alternative courier) and you have simply changed your mind, you will be responsible for any applicable costs and charges involved.
Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process.
We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 28 days of our notification.
a)      Returning Products
Products and all complimentary items must be returned to us promptly at our distribution centre. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution centre no later than 14 days after the date you tell us you have changed your mind to maintain your entitlement to a refund.  Please ensure that the returned parcel is properly sealed.
If you return your parcel via DPD you will receive proof of postage and a code to track your return online at www.dpd.co.uk.
if you make a return using a method other than DPD, please obtain and retain your proof of postage in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.
b)      Processing the Refund
If you have returned products because you have changed your mind, we will process the calculated refund as soon as possible and in any event within fourteen (14) days after the day we receive the returned products or (if earlier) the day on which you provide us with evidence of having sent the products back to us at our distribution centre. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all complimentary items back to us so therefore please ensure that you retain, and are able to provide, proof of postage. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.
If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and confirm you are entitled to a refund.
Refunds will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team.
If you have chosen to exchange the relevant products, please note we can only offer exchanges that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.
If you have requested an exchange or replacement on your Returns note, this will be processed within seven (7) working days of receiving your returned products and will be delivered via standard delivery. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above.
7. Our liability to you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
If we fail to comply with these Terms or fail to use reasonable skill and care in relation to our arrangements with you, we are responsible to you for foreseeable loss and damage caused to you as a result.  Loss or damage is foreseeable it is oblivious it would happen or if, at the time the contract was made between us, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
8. Personal Data
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website. 
 
9. Other Important Terms
We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts

16/09/2019 06:00 pm