FAQ Couture

ABOUT THE DIOR.COM SITE (3)

SECURITY AND CONFIDENTIALITY

WHAT IS DIOR'S POLICY ON CONFIDENTIALITY?

The processing, confidentiality and security of your personal data is important to us.

We are committed to offering you personalised services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).

Please consult the Christian Dior Couture privacy policy in the Privacy Policy section.

In order to provide you with the same personalised service worldwide, your data may be consulted by Christian Dior Couture entities situated in France and abroad, including countries where the applicable personal data legislation differs from that in force in your own or within the European Union, for example to access your purchase history from a boutique other than your main boutique. Your personal data might also be processed by our account for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical and organisational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalised communications about our products and services.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of the rights described above, please contact Dior’s customer care service. You may also contact our Data Protection Officer at the following address: privacy@christiandior.com.

DISCOVER NEWS FROM DIOR

HOW CAN I FOLLOW DIOR NEWS?

By subscribing to the Dior Newsletter, you will be one of the first to hear about new products, events and news from the House of Dior. 

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form. 

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  

You can also contact our Dior’s customer care service with any questions regarding our Dior newsletter. Our ambassadors will be delighted to assist you.

DIOR FASHION SHOWS

HOW CAN I ATTEND A DIOR FASHION SHOW?

Dior does not sell tickets to the fashion shows.  Guests invited to our fashion shows are selected by our press relations department located at our Paris headquarters. 
However, you can view our fashion shows by going to the "Women" section and/or the “Men” section on the Dior.com website.

HOW CAN I WATCH A DIOR FASHION SHOW?

You can view Dior fashion shows by going to the Dior.com website, and clicking on "Women's Fashion" or "Men's Fashion". You will find our Haute Couture fashion shows as well as "ready-to-wear" and the silhouettes from the catwalks.

DIOR AND YOU (2)

HOW CAN I BE INFORMED OF EXHIBITIONS ABOUT DIOR?

If you have subscribed to the Dior Newsletter, you will be kept informed about all the Dior news (fashion shows, exhibitions, new boutiques, etc.). 

If you have not yet subscribed to the Newsletter, you can do so for free by visiting the "Newsletter" section of the Dior.com website.

If you do not wish to subscribe to the Dior Newsletter, we invite you to visit our Dior.com website and click on News & Events.

HOW CAN I FIND OUT MORE ABOUT DIOR?

For all information about Dior, please visit the La Maison Dior section of the www.Dior.com website. Subscribe to the Newsletter to be one of the first to hear about new products, events and news from the House of Dior. You can also follow all the Dior news on the social networks and on the Dior Mag app. Also, do not hesitate to contact Dior Dior's customer care service.

THE DIOR SELECTION (1)

DISCOVER THE DIFFERENT DIOR UNIVERSES

WHERE ARE DIOR PRODUCTS MANUFACTURED?

When the House of Dior creates its products, it pays great attention to ensuring that their manufacture complies with the legislation in effect in France and in Europe.

Dior is committed to manufacturing its products in countries that have the best expertise for the product in question. Dior's leather goods collections are made exclusively in Italy. 
Our collections of shoes and ready-to-wear are manufactured in France and in Italy.
Our watches are manufactured exclusively in our workshops in Switzerland.

We produce our collections of haute couture and high jewellery exclusively in our workshops in Paris, France. 

Our Dior sunglasses and scarves are made in Italy. And our Dior jeans are made in Japan.

The House of Dior frequently buys small workshops to preserve these artisan trades (such as leather working in Florence, Italy and watchmaking in Switzerland). In these workshops, the selection of natural materials as well as the care taken in each phase of the process to create our products perpetuate and renew our tradition of excellence and elegance.

HOW CAN I GET A DIOR PRODUCT REPAIRED?

Dior offers its customers a range of repair services for any products purchased in boutiques and on Dior.com.

If you wish to have a Dior product repaired, please visit a Dior boutique.

The "boutiques" section on the Dior.com website allows you to locate your nearest boutique. The sales staff at our boutiques will be delighted to guide you and answer your questions. 

 

You can also refer to the general terms and conditions of care services.

If you do not have a Dior store near you or you cannot travel, do not hesitate to contact Dior's customer care service – our ambassadors will be pleased to tell you the procedure to follow.

To guarantee their quality, we inform you that Dior products are repaired exclusively in our workshops and by our artisans.

CUSTOMER CARE (2)

HOW CAN I CONTACT DIOR?

The ambassadors at Dior's customer care service will be delighted to give you personalised advice and to answer your questions by email at: contactdioreu@dior.com

WHAT ADDRESS SHOULD I USE TO WRITE TO DIOR?

You can also write to us at this address:

Christian Dior Couture

Customer Care

11 bis, rue François 1er
75008 Paris – France

IN-STORE APPOINTMENT (1)

IN-STORE APPOINTMENT

IN WHICH DIOR STORES CAN I BOOK A PRIVATE APPOINTMENT?

You can select one of the Stores listed on the page « Store Locator » or from the dropdown list available on the booking window section via the « Contact page » .

HOW CAN I BOOK AN APPOINTMENT?

You can book your appointment by clicking on the button « Book your Appointment » display on the « Contact page » or directly by clicking on book an appointment icon on a store selected by you on the store sheet via the page « Store Locator » .

For your store appointment request, you will be pleased to select on the appointment form, a store and a service. You can choose a date and timeslot which is suitable for you.

You will need to fill in the form with your name, surname, telephone number, email address and the purpose of your appointment (for example, Discover our collections and new arrivals).

HOW AND WHEN WILL MY APPOINTMENT BE CONFIRMED BY THE STORE?

Once your appointment has been booked online, we will send you an email confirming your appointment.

A reminder of your appointment will be sent to you before the scheduled date, by email (and by SMS if you have selected this preference of contact).

HOW CAN I MODIFY OR CANCEL MY APPOINTMENT?

You can modify or cancel your appointment, via the link communicated in your confirmation email or in your reminder email.

HOW ARE MY DATA MANAGED?

Your personal data are handled in accordance with Dior’s privacy policy.