Delivery & returns

In spite of potential delays to shipping and/or returns due to Brexit, Dior is committed to maintaining the best service for its customers and thanks you for your understanding. Should you need any dedicated support regarding your orders, our Customer Care team remains available and happy to help.

VIRTUAL APPOINTMENT

Dior invites you to arrange a virtual appointment with a sales advisor for a personal consultation.

MANAGE YOUR ORDER

Check the contents of your order, track its status, or request an exchange or refund.

If you already have an account please log in to your account.

If you have placed an order as a guest, please fill in the fields below:

FREE DELIVERY

Dior offers rapid and secure delivery with DHL within 3 working days (free).
Delivery timing is estimated from the time your order is shipped

DISPATCH WITHIN 24 HOURS

Orders are prepared and dispatched the same day when placed by 12 p.m. and within 24 hours* when placed after 12 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*.
*except for jewellery pieces

FREE RETURNS WITHIN 30 DAYS

You can return or exchange any order within 30 days of receiving it. Dior offers two return options: by post or in one of our boutiques, subject to certain conditions.