FAQ Parfum

ONLINE BOUTIQUE (21)

HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON DIOR.COM?

In order to check the availability of a product, choose the Dior product that interests you on our website and click on it. This will result in one of two things:

1. If the “Order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.

2. It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked “Only available in boutiques".

You can contact our Customer Service, where our advisers will be delighted to assist you with your purchases.

CAN YOU SEND MY ORDER AS A GIFT?

Dior offers complimentary gift packaging for every order. You can simply add the Dior products to your basket and begin the check-out process by clicking “Complete the order”. During the order stage, please select “4. Art of Gifting”. Your order will be presented in an elegant Dior gift box and tied with a satin ribbon. You can also add a personalised message to your order.

DO YOU SEND A RECEIPT IN THE BOX IF MY ORDER IS A GIFT?

You will receive a receipt in every order. There is no price on the receipt.

CAN YOU ENGRAVE MY DIOR PRODUCTS AFTER PURCHASE?

Yes. We would love to personalise your Dior purchase to give you a unique and precious experience. Please select “Personalise your product” on the product page if you want us to personalise your Dior product (this is only possible for selected products). This special service is available year-round for £10.00. You can use a maximum amount of characters depending on the product and only the first character can be entered in caps lock.

Engraving may take 2-4 working days, extending the delivery time. Dior will notify you when the order is shipped. Engraved product cannot be returned except when due to defect.

HOW MUCH DOES IT COST TO GET MY DIOR PRODUCTS ENGRAVED?

We can personalise your Dior purchase year-round for £10.00. This is only possible for selected products.

HOW CAN I ADD SAMPLES TO MY ORDER?

Dior offers you 2 complimentary samples of your choice with any order. You can simply add the Dior products to your basket and begin the check-out process by clicking “Complete the order”. During the order stage, please select “3. Your 2 Free Samples” and choose the samples of your choice. Once you’ve selected the samples, please click on “Confirm my selection”. Your 2 complimentary samples are now added to your order.

HOW CAN I ADD MINIATURES TO MY ORDER?

Dior would like to send you a complimentary deluxe miniature for orders over £50. You can simply add the Dior products to your basket and begin the check-out process by clicking “Complete the order”. During the order stage, please select “2. Complimentary Travel Size Miniature Above £50” and choose a miniature of your choice. You can pick two miniatures if your order is over £100.

WHAT PAYMENT OPTIONS ARE ACCEPTED ON DIOR.COM?

Payments for purchases on Dior.com can be made using a Visa, MasterCard, American Express or Maestro debit or credit card.

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

You will receive your order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. You can also get a hard copy of your receipt from your account by visiting the "My Perfume & Beauty orders " section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

IS AN ONLINE PURCHASE ON DIOR.COM SECURE?

All transactions done on Dior.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.

We reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

HOW DO I APPLY A PROMO CODE?

You can simply add your Dior products to your basket and begin the check-out process by clicking “Complete the order”. During the payment stage, please enter your promo code in the box provided and click “OK”.

WHAT ARE THE DELIVERY OPTIONS?

Dior now offers complimentary express next day delivery for all orders. Orders need to be placed by 3 pm to be received the following working day.

For orders placed on Friday, your order will be out for delivery the following Monday. Please be advised that working days do not include Saturday, Sunday and Bank Holidays. All parcels are signed for, a signature will be required upon delivery.

We continue to deliver your Dior orders, but please note that due to the current situation you may experience minor delays at certain times. We will email your Shipping Confirmation as soon as your Dior order leaves our warehouse. Please keep checking your tracking information for the most accurate delivery updates.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, it not possible to change or cancel your order. In some cases, it’s possible to change the delivery address on the DPD website. You can do this after you’ve received your Shipping Confirmation.

If you change your mind about your Dior purchase, you can always use the pre-printed DPD return label to return your order for free.

HAS MY ORDER BEEN SENT?

If you placed your order via your Dior account, log in to your account then click on " My Perfume & Beauty orders ". You will then be able to consult the status of your order:

Pending: the payment for the order has not been finalised. A Customer Service Adviser will contact you as soon as possible to assist you with your order.

In preparation: the order has been validated and is being prepared.

Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number on the DPD website.

Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

We continue to deliver your Dior orders, but please note that due to the current situation you may experience minor delays at certain times. We will email your Shipping Confirmation as soon as your Dior order leaves our warehouse. Please keep checking your tracking information for the most accurate delivery updates.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

If you placed your order via your Dior account, you can follow the progress of your order by logging in to your account then clicking on “My Perfume & Beauty orders”. Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email. You can enter your tracking number on the DPD website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you placed your order via your Dior account, log in to your account then click on “My Perfume & Beauty orders”. You will then be able to follow the status of your order.

If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the DPD website.

If you do not receive your package within 5 working days, please contact our Customer Service.

HOW DO I RETURN MY ORDER?

You can return all or part of your Dior order within 14 working days of delivery to you. Please complete the Returns Form that’s enclosed in your order with all the required information.

The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved product cannot be returned except when due to defect.

You can return your parcel for free by using DPD. You can visit the DPD Shop Finder to find your nearest DPD shop. Simply attach the pre-printed DPD return label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via the DPD website.

We are unable to process returns for purchases made in-store or within a partnered retail location. We also cannot accept a return or process a refund or exchange at any Dior Counter or store for purchases made via Dior.com.

You will receive your refund within 14 calendar days after returning. If you have not received the Returns Form or the pre-printed DPD return label, please contact our Customer Service.

CAN I EXHANGE MY DIOR PRODUCT?

Unfortunately, it not possible to exchange your Dior products. You can return your unwanted products and place a new order on Dior.com.

CAN I RETURN MY DIOR PRODUCT IF IT’S ENGRAVED?

Unfortunately, engraved product cannot be returned except when due to defect.

CAN I RETURN DIFFERENT ORDERS IN THE SAME BOX?

Unfortunately, it not possible to return different orders in the same box. Please return every order in a separate box and complete the Returns Form that’s enclosed in your order with all the required information. The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved product cannot be returned except when due to defect.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND AFTER MY RETURN?

You will receive your refund within 14 calendar days after returning. Your refund will be credited to the same bank account as the original payment. If you have not received your refund after 10 working days, please contact our Customer Service.

YOUR ACCOUNT (6)

HOW CAN I CREATE AN ACCOUNT?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account".

You will be sent a confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON DIOR.COM?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also subscribe/unsubscribe to the Dior newsletters in your account under “Your information”.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON DIOR.COM?

You can easily enter your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). After logging in with your e-mail address and password you will enter your account. You can click on “Your information" to change your details. Once you’ve changed you details you can click on “Save”.

If you want to delete your account, please contact our Customer Service.

DIOR PRODUCTS (4)

HOW CAN I FIND OUT THE INGREDIENTS OF A PRODUCT?

Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer Service.

DOES DIOR TEST ON ANIMALS?

Dior does not test any product on animals.

DO DIOR PRODUCTS CONTAIN GLUTEN?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

ARE DIOR PRODUCTS HYPOALLERGENIC?

Dior products are made to prevent customers from allergic issues.

YOUR CUSTOMER SERVICE (1)

HOW CAN I CONTACT DIOR?

Our Customer Service Advisors will be delighted to give you personalised advice and to answer your questions from Monday to Saturday from 9 am to 8 pm. You can find the different contact options on the Customer Service page.