FAQ Parfum

Security and confidentiality

What is Dior's policy on confidentiality?

The processing, confidentiality and security of your personal data is important to us.

We are committed to offering you personalised services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).
Please consult the Christian Dior Couture privacy policy in the Privacy Policy section.

In order to provide you with the same personalised service worldwide, your data may be consulted by Christian Dior Couture entities situated in France and abroad, including countries where the applicable personal data legislation differs from that in force in your own or within the European Union, for example to access your purchase history from a boutique other than your main boutique. Your personal data might also be processed by our account for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical and organisational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalised communications about our products and services.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of the rights described above, please contact Customer Services. You may also contact our Data Protection Officer at the following address: privacy@christiandior.com.

Discover news from Dior

How can I follow Dior news?

By subscribing to the Dior Newsletter, you will be one of the first to hear about new products, events and news from the House of Dior. You can also follow Dior news on social media or the DiorMag app.

ONLINE BOUTIQUE

How can I find out if a product is available on Dior.com?

Some of our Dior items are available for purchase on the Dior.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked "only available in boutiques".

You can contact our Customer Service, where our advisers will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.

How can I get a receipt for my online purchase?

For all orders placed on our Dior.com website via your Dior account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. You can also get a hard copy of your receipt from your customer account on the Dior.com website by visiting the "My Orders" section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

What payment options are accepted on the Dior.com website?

Payment for purchases on Dior.com can be made using a debit, Visa, Eurocard, MasterCard, American Express bank card or credit card,
or by online bank transfer, by contacting our Customer Service.

You can also refer to our general terms and conditions of sale

Is an online purchase on Dior.com secure?

All transactions done on the Dior.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 10 am to 7 pm by calling +44 (0)20 7172 01 72.

Has my order been sent?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to consult the status of your order:

Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In preparation: the order has been validated and is being prepared.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: UPS

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

I placed an order but I have not received my package. What can I do?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: http://www.ups.com

If you do not receive your package within 5 working days, please contact UPS

What are the delivery options?

Dior.com ships via DPD and offers complimentary standard delivery across the UK (exclusions apply). Orders take between 3 - 5 working days to arrive.
Deliveries to the Scottish Highlands, Aberdeen, Northern Ireland and other rural areas may take longer.

How can I track the delivery of my order?

If you placed your order via your Dior customer account, you can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

How do i return items?

Returns Policy and Procedure

You can return any products purchased via the Website in accordance with the terms of this policy.
This policy is only applicable to purchases made online via the Website; we are unable to process returns for purchases made in-store within a partnered retail location.
We also cannot accept a return or process a refund or exchange at any Dior Counter or store for purchases made via the Website.
This policy does not affect your rights under law as a consumer, which apply in addition. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

How to make a return

To return your order:

a) Completing the Necessary Documentation

Complete the Returns Form enclosed in your order with all required information. If you have not received this document, please contact our Customer Care Team on 0207 216 0216 (Monday – Friday 10am - 6pm. excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details.
Alternatively, if you are returning goods because you have simply changed your mind not because they are faulty then you can use the Cancellation Form which can be accessed by clicking here.

You can now return your parcel for free by using DPD. Visit http://www.dpd.co.uk/apps/shopfinder/index.jsp to find your nearest store. Simply attach the pre-printed return label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via www.dpd.co.uk

b) Returning the Goods

Goods must be returned to us promptly at our distribution centre. Please ensure that the returned parcel is properly sealed. Our distribution centre is located at:

PCD E-Commerce Returns
The Westex Group
Vestry Road
Sevenoaks
Kent
TN14 5EL
If you return your parcel via DPD you will receive proof of postage and a code to track your return online at www.dpd.co.uk.
When you return your parcel, please obtain and retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.
Customers wishing to return fragrance items should pay attention toto any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

How do i apply a promo code?

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided and click Apply.

Can I cancel or change my order?

If you wish to modify or cancel your order, please contact our Customer Service our advisers will be very happy to assist you with your request.

Your account

How can I create an account?

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the obligatory information marked with an asterisk. Finally, click on "Validate".

You will be sent a confirmation email to the address provided when creating your account.If you require assistance or further information, please contact our Customer Service.

What are the advantages of creating an account?

Creating an account on www.dior.com enables you to be identified quickly by Dior when you make online purchases.
You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information

For your security, Dior.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

Can I make changes or cancel my account on Dior.com?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

How can I find my account password?

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisers will be delighted to assist you.

Dior products

Do Dior products contain gluten?

Dior assures that all products do not contain gluten  in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, in spite of a high attention with the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.

Does Dior test on animals?

Dior does not test any product on animals.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-903-4671 or customerservice@dior.com.

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

DIOR AND YOU

I would like to apply for a job at Dior

Please refer to our Dior.com website and click on "Careers" or click on "Our talents" on LVMH.com. You will find our current job and internship offers , as well as application forms.

You can also send us your application by mail to this address:

Parfums Christian Dior
Service des Ressources Humaines
30 avenue Hoche
75008 París

YOUR CUSTOMER SERVICE

How can I contact Dior?

Our Dior ambassadors in Customer Relations will be delighted to give you personalised advice and to answer your questions from Monday to Friday from 10 am to 8 pm and saturday from 10 am to 6 pm by calling +44 (0)20 7172 01 72 or by email at: contactdioreu@dior.com

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

What address should I use to write to Dior?

You can also write to us at this address:

Parfums Christian Dior
33 Avenue Hoche,
75008 Paris

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

You are leaving dior.com

Votre panier d'achats ne sera pas sauvegardé.
Do you wish to complete your order?