Legal terms

GENERAL TERMS AND CONDITIONS OF SALE AND CUSTOMER (1)

GENERAL TERMS AND CONDITIONS OF SALE AND CUSTOMER

General Terms and Conditions of Sale

Welcome to www.dior.com. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.

These Terms apply to all sales of products made to you, the customer, via www.dior.com (“the Website”), and via the Call & Delivery service in boutique. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website or the Call & Delivery service in boutique.

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website or via or the Call & Delivery service in boutique after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.

Our Website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from nor deliver to addresses outside the UK.

1.  Information about us and how to contact us

We are Parfums Christian Dior (U.K.) Ltd a company registered in England & Wales. Our company registration number is 01012371 and our registered office is at United Kingdom House 6th Floor, 180 Oxford Street, London, W1D 1AB. You can contact us through our Customer Care team which is available to you as follows:

Opening hours: Monday to Saturday from 9 am to 8 pm GMT excluding Bank Holidays in France (Current United Kingdom House 6th Floor, 180 Oxford Street, London, W1D 1AB are detailed in our Customer Care and FAQs document)
Phone number: 0207 216 0216
Email address: contact@dior.com
Live Chat link
Store Locator link

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our products

The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. 
 
3. Our contract with you

3.1. Orders on the Website

3.1.1. Orders

Our acceptance of your order will take place when we send you an order confirmation email.  At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.

If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:

     - the product is out of stock
     - we have identified an error in the price or description of the product
     - you have exceeded our Maximum Purchase Policy set out below
     - your billing name and address does not match that of the credit card used for payment
     - we need to deal with technical problems with the product or make minor technical changes;
     - we need to update the product to reflect changes in relevant laws and regulatory requirements.

Please note that we are unable to process orders to a P.O Box address.

When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

If you have any questions about an order, please contact our Customer Care Team using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.1.2. Price and Payment

The price of the products (which includes VAT) is displayed throughout your online journey, either visible in the dropdown basket on the top banner of the website or on the checkout pages when you place an order. If there is a change in the rate of VAT between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change took effect.

We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order.  If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

You can pay for products using the following payment options:

CREDIT / DEBIT CARDS ACCEPTED:
     - American Express
     - MasterCard
     - Maestro
     - Visa
 
WE'RE SORRY, WE DO NOT ACCEPT:
     - Cheques
     - Postal Orders

We are sorry, but at this time, we do not offer gift certificates or gift cards.
You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

IMPORTANT INFORMATION:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.1.3. Maximum Purchase Policy

We regret that we must limit any orders to no more than four (4) units of any item per order; and (ii) per customer in case of multiple orders placed within 12 months.

3.1.4. Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

     - Item(s) not available;
     - Difficulty in processing payment information;
     - Cannot deliver to address provided;
     - Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Care Team on 0207 216 0216 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our Customer Care and FAQs document.

3.2. Order via the Call & Delivery service in boutique

3.2.1. Orders

We offer a Call & Delivery service from the Covent Garden boutique, at usual opening hours. The service allows you to call, select eligible products from the boutique’s stock, pay remotely and securely, and receive your order on the same day or the next day (except if next day is a bank holiday), or up to 3 months after the order and payment validations, in a specific geographic area. This service is only available from the Covent Garden boutique.

This delivery service is open and free for all orders above £80, validated by phone with the boutique before 3PM. For all orders validated after 3PM, the delivery will occur on the next day (or next day, unless it is a bank holiday), or on the chosen (up to 3 months after the order and payment validations).

To be eligible for the service, conditions are as follow:

-         Minimum order amount of £80

-         Delivery within Greater London (defined as inside M25 orbital)

 

Two daily slots are offered during the boutique opening hours:

  1. 1PM – 4PM with a cut off at 12PM

  2. 4PM – 7 PM with a cut off at 3PM

 

To confirm the order, you will receive a secured remote payment link to pay your order (our partner: Adyen).

For any return of an order created and validated through this service, matching eligible conditions listed on article 5 or 6 of herebelow Terms, you will have to return the Products to the Covent Garden Boutique with a proof of purchase.

You are informed and accept that articles 7 to 9 of herebelow Terms are applicable to any purchase made through this Call & Delivery Service in the Covent Garden Boutique.

3.2.2. Price and Payment

The price of the Products (which includes VAT) applicable is the one indicated in the boutique.

Once the order has been submitted to the boutique, you will pay for your order by credit card (Visa, Mastercard, Union Pay, American Express) via a link which will be sent to you by e-mail to the address you have provided, allowing you to proceed with your payment on a secure payment platform. You will enter your card number, its expiry date, the name of the cardholder and the visual cryptogram.

Once payment has been made, the Products are integrated into the delivery process via the delivery service provider.

Payments by cheque are not accepted.

Payment is made via the secure server of our partner, Adyen, a secure payment operator. As a result, none of your banking information is passed through us. Payment by credit card is therefore perfectly secure.

The information relating to payment by credit card is clearly indicated on the platform, being specified that if you should require further assistance, you may contact the boutique from which you are purchasing.

We reserve the right to refuse any order or delivery in case of exceeding the limits indicated in article 3.1.3 hereof as for orders on the Website.

You guarantee us that you have the required authorisations to use the payment method you have chosen at the time of order validation. In the event of refusal by the bank, the order will be automatically cancelled, and you will be informed by sending an e-mail or via the Customer Care Team.

4. Delivery

4.1. Standard Delivery

We offer complimentary delivery on all orders to the address specified by you in your order by DPD, usually within 3 – 5 working days from the date your order is accepted by us. Working days are Monday through Friday excluding French and UK bank holidays.

Please allow two additional days for deliveries to the Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs and we are not responsible for any delays caused by this. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select postcodes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All orders require a signature upon delivery. If you are not there to receive your order DPD will leave contact information and a delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, DPD will not be able to leave your order 'hidden' at the delivery address unless this is specifically requested by you to DPD.

If, after a failed delivery to you, you do not re-arrange delivery or collect the products from the delivery depot then either we or DPD will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.

We are sorry we only deliver online orders to UK addresses (excluding the Channel Islands).

4.2. Delivery Addresses

Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.

4.3 Ownership and Responsibility

You will be responsible for the products once they have been delivered to the address you have provided.

You own the products once we have received payment in full.

4.4 Specificity of the Call & Delivery service in boutique

The Call & Delivery service in boutique is the subject of a specific express delivery, the details of which are available in article 3.2 hereof. It is agreed that articles 4.2 and 4.3 are applicable to deliveries with the Call & Delivery service in boutique.

5. Your rights to end the contract

You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see condition 5.3.

If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.

If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.
 
 
5.1Ending the contract because of something we have done or are going to do

 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

     - we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
     - there is a risk that supply of the products may be significantly delayed because of events outside our control;
     - we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
     - you have a legal right to end the contract because of something we have done wrong.

5.2 Your right to change your mind
 
Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, you have a legal right to change your mind and receive a refund within fourteen (14) days after the day the products were delivered to you or, where the products have been supplied in instalments, fourteen (14) days after the day on which the last instalment was supplied.  Please note you must return the products and all complimentary items to us to receive a refund.

You do not have a right to change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with. This does not apply if you are making a return because the products are faulty or damaged (see below).

5.3 If there is a problem with the product

Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Care Team 0207 216 0216 (Monday to Saturday from 9 am to 8 pm GMT excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details or by calling the boutique (for purchase via the Call & Delivery service in boutique only). To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.

We are obliged to provide you with products that are in conformity with this contract. See below a summary of your key legal rights.  The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

     - if your products are faulty within the first 30 days after the products have been delivered to you, you may choose to receive a full refund or a replacement for those products.
     - if your products are faulty within the first 6 months after the products have been delivered to you and cannot be repaired or replaced, you may choose to receive a full refund or a replacement for those products, in most cases. 
     - if your goods do not last a reasonable length of time you may be entitled to some money back.

Please note that if you return products more than 30 days after the date they were delivered to you, then we may make a deduction from any refund for use you have had of those products since delivery.

If you wish to exercise your legal rights to reject products you must either post them and all complimentary items back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call Customer Care using the contact details in condition 1 for a return label or to arrange collection.

Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products and all complimentary items, in the unlikely event that we do not receive the returned parcel.

6. How to make a return

If you are entitled to return products under condition 5, you may return your order free of charge via DPD.

Please note that if you make a return using a method other than by DPD (i.e. via Royal Mail or an alternative courier) and you have simply changed your mind, you will be responsible for any applicable costs and charges involved.

Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process.

We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 28 days of our notification.

a)      Returning Products

Products and all complimentary items must be returned to us promptly at our distribution centre. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution centre no later than 14 days after the date you tell us you have changed your mind to maintain your entitlement to a refund.  Please ensure that the returned parcel is properly sealed.

If you return your parcel via DPD you will receive proof of postage and a code to track your return online at www.dpd.co.uk.

if you make a return using a method other than DPD, please obtain and retain your proof of postage in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.

For Products delivered via the Call & Delivery service in boutique, you will have to return the Products to the boutique with a proof of purchase within 30 days after the date you tell us you have changed your mind to maintain your entitlement to a refund. Please ensure that the returned parcel is properly sealed.   

b)      Processing the Refund

If you have returned products because you have changed your mind, we will process the calculated refund as soon as possible and in any event within fourteen (14) days after the day we receive the returned products or (if earlier) the day on which you provide us with evidence of having sent the products back to us at our distribution centre. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all complimentary items back to us so therefore please ensure that you retain, and are able to provide, proof of postage. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.

If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and confirm you are entitled to a refund.

Refunds will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team.
If you have chosen to exchange the relevant products, please note we can only offer exchanges that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.

If you have requested an exchange or replacement on your Returns note, this will be processed within seven (7) working days of receiving your returned products and will be delivered via standard delivery. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above.

7. Our liability to you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

If we fail to comply with these Terms or fail to use reasonable skill and care in relation to our arrangements with you, we are responsible to you for foreseeable loss and damage caused to you as a result.  Loss or damage is foreseeable it is oblivious it would happen or if, at the time the contract was made between us, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. Personal Data

We will use the personal information you provide to us:

(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website. 
 
9. Other Important Terms

We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.  If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

DIOR BEAUTY MY EXCLUSIVE BEAUTY PROGRAM TERMS AND CONDITIONS (1)

TERMS AND CONDITIONS

  1. PURPOSE

Parfums Christian Dior (UK) Limited is a company registered in England and Wales under company number 01012371 with its registered office being at United Kingdom House 6th Floor, 180 Oxford Street, London W1D 1AB.  Parfums Christian Dior (UK) Limited has set up a loyalty program called My Exclusive Beauty Program.

The purpose of these terms and conditions is to define the content and terms of use of the My Exclusive Beauty Program, enforceable in the UK between Parfums Christian Dior and any natural person that meets the My Exclusive Beauty Program membership conditions (a “Member”). The My Exclusive Beauty Program is valid in the following Parfums Christian Dior points of sale: boutiques, locations within department stores and via authorised resellers but not in Dior boutiques located in airports or in Dior Spas (the “Parfums Christian Dior points of sale”) and as well as online at Dior.com

 

  1. MY EXCLUSIVE BEAUTY PROGRAM ENROLLMENT

Any eligible individual who has created a customer account at a Parfums Christian Dior point of sale or online at Dior.com in the UK is considered a Member of the My Exclusive Beauty Program. No purchase is necessary to enroll in the My Exclusive Beauty Program. Personal information must be provided to enroll.  How we use your personal data is set out in Article 4, “Personal Information”.

The My Exclusive Beauty Program Membership is reserved for personal use only and is limited to one membership account per natural person (identified by last name, first name, and email address). The My Exclusive Beauty Program is available to indviduals who:

-       Are eighteen (18) years of age or older;

-       Fill out a customer information form online at Dior.com in the UK or at a Parfums Christian Dior point of sale in the UK; and

-       Are resident in the UK

No physical loyalty card is issued for the My Exclusive Beauty Program.

Purchases made at Parfums Christian Dior points of sale and online at Dior.com are automatically added to your account for the My Exclusive Beauty Program.  No loyalty card number will be requested at the time of purchase.  If a purchase is subsequently cancelled or refunded, this will also be reflected in your account.  Refunds or cancellations will not change your membership status, but may impact the value of the purchases you are required to make to achieve the next status (in accordance with the limits set out below).   Members can find all relevant My Exclusive Beauty Program information on the My Exclusive Beauty Program webpage (under the “Program” tab).

To be eligible for all My Exclusive Beauty Program benefits, it is the Member’s responsibility to provide personal information that is correct, complete and up to date. If you do not do this, Parfums Christian Dior shall not be responsible for the Member not receiving any benefits.

  1. PROGRAM FEATURES

The My Exclusive Beauty Program gives Members access to various benefits and gifts based on their Member status, and also gives access to challenges and prize draws in which Members can win rewards.

Information about the My Exclusive Beauty Program benefits, access to challenges and redemption of rewards, as well as member loyalty history, is available on the My Exclusive Beauty Program webpage.

3.1 STATUSES AND BENEFITS

The My Exclusive Beauty Program has four tiers, called statuses. Each Member belongs to one of these four tiers according to both the number of eligible purchases that Member has made and the total amount spent at a Parfums Christian Dior point of sale or online at Dior.com, in the preceding 12 months.

Eligible purchases are purchases of Perfumes, Skincare or Make Up products, as well as La Collection Privée products.  Couture products do not count as eligible purchases for the purpose of the My Exclusive Beauty Program.

Multiple purchases made on a single day will count as one single purchase for the purpose of the My Exclusive Beauty Program. Members can gain access to the different tiers as follows:

-       Pearl Status: Members who have not made any purchases or who have made one or more purchases for a total amount of less than £250, in the preceding 12 months.

-       Silver Status: Members who have made two or more purchases for a total amount that is equal to or greater than £250, but less than £600, in the preceding 12 months.

-       Gold Status: Members who have made three or more purchases for a total amount that is equal to or greater than £600, but less than £1,200, in the preceding 12 months. Also Members whose first purchase at a Parfums Christian Dior point of sale or online at Dior.com is greater than or equal to £600.

-       Platinum Status: Members who have made four or more purchases for a total amount that is equal to or greater than £1,200, in the preceding 12 months.

When a new account is opened after 25 October 2021, that Member will automatically be assigned Pearl Status. Once a  status has been reached, that status and its associated benefits are valid for a period of 12 months. To reach a new status level, the “number of purchases” and “total amount” criteria must both be fulfilled. Once the 12 month period has ended, Member status will be recalculated using the rules stated above. The Member can retain a status if the conditions set out above are met.  

Each status gives the right to specific Member benefits:

-       Pearl Status:

  • 2nd purchase treat

  • Express in-store makeup session

 

-       Silver Status:

  • Express in-store makeup session

  • Event invitations

  • SILVER Welcome Gift

  • SILVER Birthday Gift

 

-       Gold Status:

  • Exclusive beauty services

  • Event invitations

  • GOLD Welcome Gift

  • GOLD Birthday Gift

 

-       Platinum Status:

  • Exclusive beauty services

  • Event invitations

  • Seasonal Surprise Gift

  • PLATINUM Welcome Gift

  • PLATINUM Birthday Gift

The benefits of each level are independent of each other. It is not possible to accumulate benefits from two levels by reaching a new level.

Members will receive a communication about how to access gifts and benefits for their specific status. Once a Member has been notified that a gift is available, the Member will have 30 calendar days to pick up the gift at a Parfums Christian Dior point of sale.  After these 30 days, Parfums Christian Dior cannot guarantee that the Member will still be able to receive the gift. The My Exclusive Beauty Program benefits and gifts are valid only at Parfums Christian Dior points of sale.

Gifts are subject to availability and are not exchangeable or refundable. Available gifts are indicated on the My Exclusive Beauty Program webpage, under the “My Status” tab. The gift catalog is updated regularly and Parfums Christian Dior reserves the right to substitute a gift with another gift of equivalent value at any time, based on availability.

 

3.2 CHALLENGES

The My Exclusive Beauty Program webpage displays challenges for Members. Challenges are updated regularly.  Members can participate in up to three challenges per day. Participating in challenges allows Members to earn “lucky charms” which can then be used to enter prize draws to win specific rewards. Challenges consist of actions that must be carried out. For example, a challenge could involve answering a questionnaire about Parfums Christian Dior, providing personal information, or watching online videos.

            3.3 PRIZE DRAWS

Earned lucky charms give access to a prize draw catalog.   

Lucky charms can only be used to enter into a prize draw to win rewards and have no monetary value. Any other use of lucky charms is not recognised by Parfums Christian Dior.

Once a specific prize draw has been entered, the lucky charms required to enter it will be deducted from the Member’s total number of lucky charms. The lucky charms are automatically spent no matter the outcome of the prize draw.

In relation to each prize draw:

  • Each prize draw requires a certain number of lucky charms to enter it.   The prize draw is open to all Members of the My Exclusive Beauty Program that have the sufficient number of lucky charms required to enter. 

  • Members can select one or more prize draws they wish to enter into to win rewards, according to the number of lucky charms they have accumulated.

  • You must click on the PLAY button to enter a prize draw. A Member can enter a prize draw multiple times as long as he/she has sufficient lucky charms to enter the prize draw.   

  • The closing date of each prize draw will be communicated on the entry page.  Entries received after this time will not be accepted. This may be a date in the future, or it may be that you can instantly find out if you have won.

  • Parfums Christian Dior accepts no responsibility for entries not successfully completed due to a technical fault of any kind

  • A winner will be chosen by random draw performed by a computer process shortly after the closing date of each prize draw.  If the entry page says that you will instantly find out if you have won, then this will happen when you enter the prize draw.

  • The winner will receive the reward that is set out on the entry page of each draw. 

  • The winner will be notified by email on the date set out on the entry page.  If the entry page says that you will instantly find out if you have won, this email will be sent after you have entered.  This email will set out how to redeem the reward.

  • The reward will either be sent directly to the winner, or redeemable at a Parfums Christian Dior point of sale, and is always  subject to availability. For redemption in-store, winners will be advised via email to contact their nearest store to arrange collection.

  • The reward for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

  • Parfums Christian Dior reserves the right to replace the reward with an alternative reward of equal or higher value if circumstances make it necessary to do so.

  • The decision of Parfums Christian Dior regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

  • Parfums Christian Dior will make available information that indicates that a valid award took place. To comply with this obligation Parfums Christian Dior will send the county of winners and, if applicable, copies of their winning entries, to anyone who gets in touch via the contact form https://www.dior.com/en_gb/contact-parfum within one month after the closing date of a prize draw. If you object to your county and winning entry being published or made available, please contact Parfums Christian Dior via the contact form https://www.dior.com/en_gb/contact-parfum. In such circumstances, Parfums Christian Dior may still provide the information and winning entry to the Advertising Standards Authority on request.

  • Members are deemed to have accepted and agreed to be bound by these prize draw terms and conditions upon entry. Parfums Christian Dior reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.

  • Parfums Christian Dior reserves the right to hold void, cancel, suspend, or amend a prize draw promotion where it becomes necessary to do so.

 

  1. PERSONAL INFORMATION

Parfums Christian Dior will collect, use and otherwise process Member personal data in connection with the My Exclusive Beauty Program. For further details of how Parfums Christian Dior processes your personal data, please read our Privacy Policy . In particular, in accordance with EU Regulation 2016/679 of 27 April 2016 on the protection of personal data (GDPR), you have the right to consult, modify and delete any data concerning you. You can read all of your rights by reading our Privacy Policy. Members accept that, where they choose to take part in any challenges, their personal data will be collected. Members can choose whether or not to take part in challenges which require Members to provide their personal data to Parfums Christian Dior. If Members have any concerns about the processing of their personal data in relation to the My Exclusive Beauty Program including any challenges, Members can complete the contact form available here  on Dior.com.

 

  1. TERMINATION AND MODIFICATION

Members can request membership termination by contacting Customer Services via our contact form at https://www.dior.com/en_gb/contact-parfum or by calling +44(0) 207 216 0216.  In the event of membership termination, whether at the request of the Member or by Parfums Christian Dior, all earned lucky charms and benefits will be immediately removed. Membership termination will also result in termination of your customer account.

Parfums Christian Dior reserves the right to modify or suspend the My Exclusive Beauty Program at any time and to inform Members using any appropriate method. In this case, Parfums Christian Dior cannot guarantee that any unused benefits will remain available.

Parfums Christian Dior does not guarantee that Members who have not established communication with My Exclusive Beauty Program (via email) or who have not visited the Dior.com/mydiorbeauty webpage for a period of more than 12 months will be informed of any modification or termination of the My Exclusive Beauty Program.

Modification or termination of the My Exclusive Beauty Program will not give Members any right to compensation in any form.

 

  1. SUSPENSION OR DELETION OF ACCOUNT DUE TO FRAUDULENT USE OF THE PROGRAM

It is assumed that Members will follow the My Exclusive Beauty Program terms and conditions and adopt appropriate behavior towards Parfums Christian Dior. In the event of abuse or failure to follow any terms and conditions, Parfums Christian Dior reserves the right to temporarily suspend or permanently terminate a Member’s My Exclusive Beauty account, along with all associated benefits without notice. In this case, Parfums Christian Dior will inform the Member after such suspension or termination through any appropriate means.

Parfums Christian Dior may suspend or terminate an account in the following circumstances:

  • In the event of fraud, attempted fraud or theft by a Member in a store and/or on the Dior.com website and/or Dior.com/mydiorbeauty.

  • In the event of inappropriate use or misappropriation of the Program.

  • In the event of an abnormally high number of transactions in one or more purchase days.

  • If a Member fails to follow the provisions set out in these terms and conditions.

 

 

  1. LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability relating to our products.  These are set out in our general sales conditions. 

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1. RESPONSIBILITY

 

Parfums Christian Dior does not guarantee uninterrupted access to the My Exclusive Beauty Program. Parfums Christian Dior cannot be held liable for such interruptions nor for the consequences resulting from any malfunction in the My Exclusive Beauty Program. In the event of a malfunction, Parfums Christian Dior will make every reasonable effort to restore Member access and ensure that Members can preserve earned benefits.

 

  1. INTELLECTUAL PROPERTY

All intellectual property rights, of any kind, as well as all components on the website and/or linked to the Program (specifically including text, logos, brands, graphics, images, photos, videos, animation, trade names and any other component) are and remain the exclusive property of Parfums Christian Dior and are exclusively reserved for Parfums Christian Dior. Under these conditions, no one is authorized to reproduce, represent, utilize, adapt, disseminate or use, by any method, partially or in full, these intellectual property rights without prior written permission from Parfums Christian Dior.

 

10. APPLICABLE LAW LITIGATION

These terms and conditions are subject to the laws of England and Wales and may be modified at any time by Parfums Christian Dior. Failing an amicable solution or mediation, any dispute resulting from the terms and conditions shall be submitted exclusively to the courts of England and Wales.   If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

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