FAQ Parfum

ONLINE BOUTIQUE (2)

CAN I RETURN UNWANTED CHRISTMAS GIFTS AFTER MY RETURNS POLICY DEADLINE?

We understand that you would like to shop your Dior Christmas gifts as soon as possible. Gifts purchased from October 28th until December 31st can be returned until January 15th. The gifts must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved gifts cannot be returned except when due to defect.

WHERE CAN YOU DELIVER MY ORDER?

Orders placed on Dior.com can only be shipped to the United Kingdom. Delivery is not available in Guernsey, Jersey and Isle of Man.

YOUR ACCOUNT (5)

HOW CAN I CREATE AN ACCOUNT?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account".

You will be sent a confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON DIOR.COM?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also subscribe/unsubscribe to the Dior newsletters in your account under “Your information”.

DIOR PRODUCTS (3)

DOES DIOR TEST ON ANIMALS?

Dior does not test any product on animals.

DO DIOR PRODUCTS CONTAIN GLUTEN?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

ARE DIOR PRODUCTS HYPOALLERGENIC?

Dior products are made to prevent customers from allergic issues.

YOUR CUSTOMER SERVICE (1)

HOW CAN I CONTACT DIOR?

Our Customer Service Advisors will be delighted to give you personalised advice and to answer your questions from Monday to Friday from 9 am to 8 pm and on Saturdays from 9 am to 7 pm. You can find the different contact options on the Customer Service page.