FAQ Parfum

ONLINE BOUTIQUE

Come sapere se un prodotto è disponibile su Dior.com?

Some of our Dior items are available for purchase on the Dior.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked "only available in boutiques".

You can contact our Customer Service, where our advisors will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.

Come ricevere la fattura relativa a un acquisto online?

For all orders placed on our Dior.com website via your Dior account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. You can also get a hard copy of your receipt from your customer account on the Dior.com website by visiting the "My Orders" section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

Quali sono i metodi di pagamento accettati sul sito Dior.com?

Il pagamento degli acquisti sul sito Dior.com avviene tramite carta di credito Visa, Eurocard, Mastercard e American Express
o tramite bonifico bancario (contattare il nostro Servizio Clienti.

Potrai consultare anche le nostre condizioni generali di vendita

Acquistare online sul sito Dior.com è sicuro?

Tutte le transazioni effettuate sul sito Dior.com sono protette da un alto livello di sicurezza. Un sistema di crittografia SSL protegge i dati personali e di pagamento. Inoltre, Dior si impegna a non memorizzare nessun dato della tua carta di credito.
Infine, rafforziamo ulteriormente la sicurezza dei pagamenti grazie al sistema 3D Secure per le carte Visa, Mastercard e American Express che ne siano dotate. Una fase supplementare ha luogo al momento del pagamento per permettere di verificare l'identità del titolare della carta di credito e convalidare la transazione.
Ogni istituto bancario ha una propria autenticazione. Per qualsiasi domanda sul codice 3D Secure, ti invitiamo a contattare direttamente la tua banca.
In caso di dubbi, puoi effettuare un ordine telefonicamente contattando il nostro Servizio Clienti dal lunedì al sabato dalle 10:00 alle 19:00 al numero +39 02 38 59 59 59.

Il mio ordine è stato spedito?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to consult the status of your order:

Cancelled: the order has been canceled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending: payment for the order has not been finalized. A Customer Service advisor will contact you as soon as possible to assist you with your order.
In preparation: the order has been validated and is being prepared.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: http://www.ups.com

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

I placed an order but I have not received my package. What can I do?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: http://www.ups.com.

If you do not receive your package within 5 working days, please contact the UPS Customer Service.

What are the delivery options?

Dior.com ships via DPD and offers complimentary standard delivery across the UK (exclusions apply). Orders take between 3 - 5 working days to arrive.
Deliveries to the Scottish Highlands, Aberdeen, Northern Ireland and other rural areas may take longer.

Come monitorare il mio ordine?

If you placed your order via your Dior customer account, you can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

How do i return items?

Returns Policy and Procedure

You can return any products purchased via the Website in accordance with the terms of this policy.
This policy is only applicable to purchases made online via the Website; we are unable to process returns for purchases made in-store within a partnered retail location.
We also cannot accept a return or process a refund or exchange at any Dior Counter or store for purchases made via the Website.
This policy does not affect your rights under law as a consumer, which apply in addition. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

How to make a return

To return your order:

a) Completing the Necessary Documentation

Complete the Returns Form enclosed in your order with all required information. If you have not received this document, please contact our Customer Care Team on 0207 216 0216 (Monday – Friday 10am - 6pm. excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details.
Alternatively, if you are returning goods because you have simply changed your mind not because they are faulty then you can use the Cancellation Form which can be accessed by clicking here.

You can now return your parcel for free by using DPD. Visit http://www.dpd.co.uk/apps/shopfinder/index.jsp to find your nearest store. Simply attach the pre-printed return label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via www.dpd.co.uk

b) Returning the Goods

Goods must be returned to us promptly at our distribution centre. Please ensure that the returned parcel is properly sealed. Our distribution centre is located at:

PCD E-Commerce Returns
The Westex Group
Vestry Road
Sevenoaks
Kent
TN14 5EL
If you return your parcel via DPD you will receive proof of postage and a code to track your return online at www.dpd.co.uk.
When you return your parcel, please obtain and retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.
Customers wishing to return fragrance items should pay attention toto any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

How do i apply a promo code?

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided and click Apply.

Posso annullare o modificare l'ordine?

If you wish to modify or cancel your order, please contact our Customer Service; our advisors will be very happy to assist you with your request.

Your account

Come creare un account?

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the obligatory information marked with an asterisk. Finally, click on "Validate". 
You will be sent a confirmation email to the address provided when creating your account.
If you require assistance or further information, please contact our Customer Service.

Quali sono i vantaggi legati alla creazione di un account?

La creazione di un account su www.dior.com consente alla Maison una rapida identificazione dell'utente al momento degli acquisti sulla boutique online.
Potrai inoltre:
- consultare lo storico degli ordini
- seguire lo stato della spedizione degli ordini
- sostituire prodotti o effettuare resi
- aggiornare i dati personali

Per garantire la tua sicurezza, Dior.com non memorizza i dati relativi alle carte di credito e non condivide in alcun caso i tuoi dati personali con terzi.

Can I modify/cancel my Dior account ?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

Come recuperare la password del mio account?

Se hai dimenticato la password, fai clic sulla sezione "Il tuo account" e quindi su "Password dimenticata". Riceverai un'e-mail per resettare la password.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisers will be delighted to assist you.

Dior products

Do Dior products contain gluten?

Dior assures that all products do not contain gluten  in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, in spite of a high attention with the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.

Does Dior test on animals?

Dior does not test any product on animals.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-903-4671 or customerservice@dior.com.

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

DIOR AND YOU

I would like to apply for a job at Dior

Please refer to our Dior.com website and click on "Careers" or click on "Our talents" on LVMH.com. You will find our current job and internship offers , as well as application forms.

You can also send us your application by mail to this address:

Parfums Christian Dior
Service des Ressources Humaines
30 avenue Hoche
75008 París

YOUR CUSTOMER SERVICE

How can I contact Dior?

Our Dior ambassadors in Customer Relations will be delighted to give you personalised advice and to answer your questions from Monday to Friday from 10 am to 8 pm and saturday from 10 am to 6 pm by calling +44 (0)20 7172 01 72 or by email at: contactdioreu@dior.com

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

What address should I use to write to Dior?

You can also write to us at this address:

Parfums Christian Dior
33 Avenue Hoche,
75008 Paris

We also invite you to refer to our page "Dior and you" to obtain all our contact information.