LEGAL TERMS AND CONDITIONS (1)
Article 1 - Identification
1.1 Publisher and seller
This website “www.dior.com” (hereinafter referred to as the “Website”) is published by Christian Dior Couture, a joint stock company with equity established at EUR 290,055,840, registered with the trade and companies register of Paris under number 612 035 832, having its head office located at 30, avenue Montaigne, 75008 Paris - Telephone number: +33 (0)1 40 73 73 73.
The Publication Director is Pietro BECCARI, President and Chief Executive Officer of Christian Dior Couture.
1.2 Hosting provider
The Website is hosted by the company SMILE, having its head office located at 20 rue des Jardins - 92600 Asnières-sur-Seine, France - Telephone number: +33 (0)1 41 40 11 00.
Website access and the use of its content by the internet user browsing on the Website (hereinafter referred to as the “Internet User”) are subject to the usage stipulations provided hereinafter (hereinafter referred to as the “Conditions of Use”). The act of accessing and browsing this Website implies that the internet user fully and unreservedly accepts the following Conditions of Use.
1.4 These terms
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. If you wish to access Dior goods and services outside of the United Kingdom, please refer to our other, nationality specific, websites.
1.5 Other terms that may apply to you
If you purchase goods from our site, our General Terms and Conditions of Sale will apply to the sales.
Article 2 - Intellectual property
The Internet User agrees not to reproduce, represent and adapt, directly or indirectly, the Website, in whole or in part, in any form whatsoever. Any intellectual property right relating to any Christian Dior Couture product or element, such as trademarks, illustrations, photos, images, models and logos, whether registered or not, is and will remain the exclusive property of Christian Dior Couture.
Any total or partial reproduction, downloading, modification or use of Christian Dior Couture's trademarks, illustrations, images, photos, logos and models, for any reason and on any medium whatsoever, without the prior express written consent of Christian Dior Couture, is strictly prohibited.
Similarly, the following are strictly prohibited without the express prior written consent of Christian Dior Couture:
- the creation of hypertext links to any of the pages or elements of the Site;
- any use not in accordance with this Site's license to use it and, in particular, use of any of its components (articles presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use.
Article 3 - Information published on the Site - Limitation of liability
Christian Dior Couture does not exclude or limit in any way its liability to the Internet User where it would be unlawful to do so. This includes liability for death or personal injury caused by Christian Dior Couture’s negligence or the negligence of its employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that we provide our site for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to the Internet User, which will be set out in the General Terms and Conditions of Supply.
3.1. Accuracy of information
Christian Dior Couture ensure the accuracy and updates of information published on the Website to the best of its ability. Christian Dior Couture reserves the right to correct content at any time and without prior notification. However, Christian Dior Couture cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by Christian Dior Couture with regard to the Internet User.
Where the Website site contains links to other sites and resources provided by third parties, these links are provided for information only. Such links should not be interpreted as approval by Christian Dior Couture of those linked websites or information obtained from them. Christian Dior Couture has no control over the contents of those sites or resources.
Christian Dior Couture does not guarantee that the Website will be secure or free from bugs or viruses.
The Internet User is responsible for configuring his/her information technology, computer programmes and platform to access the Website. The Internet User should use his/her own virus protection software.
The Internet User must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. The Internet User must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. The Internet User must not attack the Website site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, the Internet User would commit a criminal offence under the Computer Misuse Act 1990. Christian Dior Couture will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing the Internet User’s identity to them. In the event of such a breach, the Internet User’s right to use the Website will cease immediately.
Article 4 - Amendments to legal terms
Christian Dior Couture informs Internet Users viewing the Website that these legal terms may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all internet users accessing the Website after the said amendments have been published online.
Article 5 – Disputes
These legal terms are governed by French laws. This choice of law does not impact your rights as a consumer according to the consumer protection regulations of your country of residence.
In the event of any difficulty relating to access or use of the Website, the Internet User has the possibility, before any legal action, to seek an amicable solution and use the European Commission provides for a platform for out-of-court online dispute resolution (OS platform), which is accessible at https://ec.europa.eu/consumers/odr. Christian Dior Couture's e-mail address is: email@example.com. Christian Dior Couture shall not participate in or be obliged to participate in any dispute resolution proceedings before a consumer arbitration body within the meaning of the French law Act on Consumer Dispute Resolution.
If the Internet User has any questions about the use of the Website and/or these legal terms, or any request that he or she wishes to address to Christian Dior Couture, they are invited to send a message via the "CONTACT" section of the Website or an email to the following address: firstname.lastname@example.org.
05/11/2019 08:26 am
GENERAL SALES CONDITIONS (1)
GENERAL TERMS AND CONDITIONS FOR DISTANCE SALES
These are the General Terms of Sale of Christian Dior Couture, a corporation (société anonyme) with share capital of € 291.125.408 that has its registered office at 30 avenue Montaigne, 75008 Paris, and is registered with the Paris Trade and Companies Register under number 612 035 832; Telephone: +44 (0)20 7172 01 72; Email: email@example.com; VAT: FR 37 612035832 (hereinafter “Christian Dior Couture” or “we” and “us” and “our” shall be construed accordingly).
Christian Dior Couture creates, designs, manufactures and sells men’s, women’s, and children's haute couture and ready-to wear items, fashion accessories, shoes, lifestyle products, watches, and fine jewelry worldwide bearing Christian Dior Couture labels, such as: Christian Dior, Dior, Baby Dior, Dior Joaillerie, Dior Maison, and CD (together, the “Christian Dior Couture Items”).
To better meet its customers’ expectations, in addition to its stores and distribution network, Christian Dior Couture has created a system for making distance sales of a selection of Christian Dior Couture Items (hereinafter the “Items”) by telephone and via internet.
1. Scope and acceptance of the General Terms of Sale
These General Terms of Sale apply to all distance sales of Items made:
(a) by phone through the customer care department set up by Christian Dior Couture and described in Term 2.1 of these General Terms of Sale (hereinafter “Customer Care”), and
(b) via the Christian Dior Couture website identified by the domain name “https://www.dior.com/en_gb” (hereinafter the “Site”).
The Items are sold to individuals for their own personal purposes, unrelated to any commercial activity (hereinafter the “Customer(s)” or “you” and “your” shall be construed accordingly).
You therefore confirm that you are acting as a consumer and do not intend to resell the Items for commercial purposes.
You also certify that you have legal capacity to agree to these General Terms of Sale.
Christian Dior Couture may update and modify these General Terms of Sale, and will inform its Customers of such changes by email. The terms that apply to Item sales are those that are in effect at the time the sale contract is formed.
2. Information about orders
You may place orders by phone or on the Site.
Phone orders must be placed in English.
On the Site, orders may be placed in: German, English, French, Dutch, Portuguese, Greek, Italian, Spanish, Korean, Japanese, Russian, Taiwanese, Mandarin, and Cantonese.
The sale contract language depends on the country in which the Site on which you purchase the Item(s) is hosted.
2.1 Orders placed by phone with Customer Care
You may place phone orders by calling Customer Care at +44(0)20 7172 0172 (price of a local call), Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 6 p.m. (except holidays).
The order will be transferred directly to the department in charge of preparing the order when your bank debits your bank card.
You are entering into a contract for any order you place this way.
2.2 Orders placed through the Site
2.2.1 Selection of Items by Customers
Special orders such as orders for customised items, unique pieces, etc. (not including personalisation) cannot be placed through the Site. If you wish to order special items, please come to one of our stores.
On the Site, Customers select, enter, and confirm the designation and quantity of the Items they wish to order and the Items are added to their "Cart”. Quantities are limited as per Term 4 below.
Online Customers may freely modify the contents of their Carts, delete Items or change the quantities ordered, or add Items by clicking on the appropriate buttons.
Once you have completed your selection and are ready to confirm the contents of your Cart, you may either:
• log in to your Customer account (hereinafter the “Account”), or
• continue as a “guest”.
You may also log in before selecting any Items.
If you already have an Account, you must log in with your email address and password.
If you do not yet have an Account, you may create one by entering your name, street address, email address, and telephone number when you place your order.
Your Account will be live once confirmed by Christian Dior Couture via a confirmation email.
You cannot change your address once an order has been placed. You must place another order with the new address.
Your login and password are strictly personal. You therefore agree to keep them secure and not disclose them to a third party.
You also agree to inform Christian Dior Couture immediately in the event of the loss or theft of your login and/or password or any fraudulent use of your Account.
Christian Dior Couture cannot be held liable for any direct or indirect damage caused by fraudulent access to your Account or to the Site, or for the inability to access your Account or the Site.
2.2.3 Placing orders
You must choose the delivery method and provide all the information required to ship the order:
- email address,
- first and last name,
- street address,
- postal code
- telephone no.
- delivery method,
- shipping country,
- billing address,
- delivery or store address where you wish to pick up your order if the selected delivery country has stores that provide this service, and
- payment method and payment information.
If an order is a gift, you may include a card with a personal message.
You may use your delivery address as the billing address or enter another address.
Once you have entered and validated all of this information, the price of the Items (as defined in Term 5 below), as well as any delivery costs and the estimated delivery date will display automatically.
You must verify that your selection is correct before confirming your order.
To help its Customers spot any errors, Christian Dior Couture provides technical verification means in the form of a standard verification summary check (which verifies whether all the required fields have been filled and whether the characters that were entered are appropriate for the field in question).
Your order will be summarised again for final verification.
By clicking “Proceed to payment” you are placing a firm order for the Item or Items in your Cart.
2.2.4 Confirmation of the order by Christian Dior Couture
Once you have completed the steps described in Term 2.2.3 above, you will be sent an order acknowledgement by email. Unless expressly indicated otherwise, the acknowledgement of receipt of the order does not constitute acceptance of your order.
The sale contract is deemed to have been formed when the Item or Items you ordered is or are shipped and you have received a separate email from Christian Dior Couture informing you that your order has been shipped.
If you pay with a credit card, the sale contract is formed when your credit card is debited as provided in Term 6 hereof, even if your credit card is debited before your order is shipped or before acceptance is expressed another way.
If you pay via PayPal, Apple Pay, or Apple Pay express as provided in Term 6.2, the sale contract is deemed to have been formed when you confirm your order on the PayPal, Apple Pay, or Apple Pay express site.
The acknowledgement of receipt of your order includes the order number, the total amount of the order, delivery cost and delivery date information, and the key features, quantity, and price of the Item(s) purchased. The acknowledgement of receipt also includes a link to the General Terms of Sale.
2.3 Proof of order
In general, you and Christian Dior Couture expressly agree that emails and the automatic recording systems used by Customer Care are treated as proof of your order, in particular, the content and date of your order.
Christian Dior Couture retains all information related to orders totaling one hundred twenty Euros (€120) or more for ten (10) years, and will make such information available at your request sent to firstname.lastname@example.org, or to Christian Dior Couture – Service Relation Clientèle, 11 bis rue François 1er - BP39, 75008 Paris
However, for orders placed through the Site, we recommend that you also keep a copy (electronic or paper) of your order information.
3. Item availability
Christian Dior Couture reserves the right to change the Item(s) offered on the Site at any time and without prior notice. Such changes will not affect orders that have already been placed.
Before you place an order, Customer Care (for phone orders) or the Site’s information page describing each Item will tell you:
- whether or not the Item is available; or
- if the Item is temporarily unavailable, whether you can order it for future delivery in the specified timeframe.
If, despite Christian Dior Couture's efforts in this regard, you order Items that are no longer available, or are out of stock, Christian Dior Couture will inform you as soon as possible using any means (phone or email). You will receive a full refund on the payment method used for the transaction.
4. Non-acceptance of order
Purchases made on the Site or by phone are solely for the Customers’ own use (or for gifts), not for resale.
Christian Dior Couture may refuse any fraudulent order, in particular any order that exceeds the purchase limits set out below:
- eight (8) Items per order; and/or
- two (2) identical Items ordered within thirty (30) calendar days, regardless of color or size.
The limits indicated in the previous paragraph do not apply to Items in the Home and Men’s Timeless categories (men’s “Ready-to-Wear”, i.e., suits and tuxedos, suit jackets, shirts, and trousers; and Men's “Accessories”, i.e., belts, ties, bow ties, pocket handkerchiefs, cuff links, and button covers).
Christian Dior Couture may also refuse any order (i) made by a Customer with whom there is a dispute related to the payment or delivery of a previous order, or (ii) that does not comply with these General Terms of Sale.
If Christian Dior Couture finds that your order does not comply with these General Terms of Sale, it will notify you directly on the Site, by phone, or by email.
If you do not correct the information in your order that is incorrect or contrary to these General Terms of Sale within fourteen (14) calendar days of receiving such notification, Christian Dior Couture may cancel the order and the corresponding payment, and you will receive a refund of the price you paid for your order.
5. Item prices - Billing
Prices are indicated by Customer Care or displayed on the Site in GBP (£) and include all taxes, but do not include delivery charges, which are displayed separately before the order is placed.
The prices billed are the prices in effect on the date of the order, provided the ordered Item(s) are available at that time.
Christian Dior Couture reserves the right to change the prices of the Item(s) at any time and without prior notice, but such changes will not apply to any orders you have already placed.
Distance purchases (via phone or the Site) of Christian Dior Couture Items do not qualify for a VAT refund.
In accordance with your legal rights, you will receive written confirmation of the price paid for each Item and your delivery costs no later than at the time of delivery.
6.1 Payment by Credit Card or Debit Card
You may pay for your purchases by credit or debit card. Cards from the "CB" network, Visa©, Eurocard©, MasterCard©, American Express©, and Apple Pay© are accepted. Cards issued by banks based outside of France must be international credit cards.
To use these payment methods when ordering by phone, you must confirm to Customer Care and guarantee to Christian Dior Couture that you are the licensed cardholder of the card used to pay for the order and that the first and last name on that card are yours. You must also provide the card number, expiration date, and security code shown on the card when ordering by phone, via a secure website, or via a third-party platform that sends a payment link.
When ordering on the Site, you will access a secure server that operates in SSL mode (128 bits) after validating your bank details.
In this way, your transaction is carried out in accordance with banking security standards. Authentication is specific to each bank. By providing your credit or debit card number and/or bank details to Christian Dior Couture by phone or on the Site, you unconditionally agree in advance that Christian Dior Couture may proceed with the secure transaction and preauthorize your bank to debit your account upon receipt of the records or statements sent by Christian Dior Couture, even in the absence of receipts signed by the cardholder.
The sale contract is formed when your credit card is debited if it is debited before the Item(s) is or are shipped, or where Items have been expressly accepted another way. However, this does not apply to any deposits paid.
6.2 Payment via PayPal (Internet orders only)
Christian Dior Couture accepts payment via Paypal (for orders placed on the Site only).
When you are submitting your order, choose the Paypal payment option; you will be redirected automatically to the Paypal platform.
You must then connect to your PayPal account using your login and password. If you do not have a PayPal account, you can create one at this time. After submitting your order with PayPal, you will be redirected to the Site’s confirmation page.
The order will be shipped only after the payment method has been verified, authorisation to debit your card or confirmation from Paypal has been received, and your order’s compliance with these General Terms of Sale and the availability of the Item(s) has been confirmed.
Items may be only be delivered in the United Kingdom. If you want to order an Item and have it delivered to a country other than in the United Kingdom, you must place your order on the relevant Site of that country (if there is one).
For security reasons, Christian Dior Couture will not process any order for which the delivery or billing address is a PO box, and will deliver to a hotel or student residence only if you opt for express delivery with proof of personal delivery.
You may also have any Items that are gifts delivered to another individual in the United Kingdom.
After payment of the order has been processed, the Items will be delivered to the delivery address you indicate when ordering. Please take care to provide the correct delivery address to Christian Dior Couture at the time of ordering.
Once your payment has been received, the ordered Items will be delivered:
- on the date or within the timeframe Christian Dior Couture indicated to you before your order was confirmed or, if no timeframe was given, no later than thirty (30) days from the order date unless there is a delay outside of our control;
- if that Item is temporarily unavailable, within the timeframe you were informed of and that you accepted (i) when you placed your order by phone with Customer Care, or (ii) when you added that Item to your Cart on the Site, as well as before your order was accepted.
Depending on the option you select, Christian Dior Couture will ship the ordered Items by standard mail or express courier with proof of personal delivery, or deliver them to a store for collection.
Our standard delivery services is offered free of charge. Additional delivery charges are applicable for the express courier service with proof of personal delivery, except for orders above 1300 euros, which shall receive complimentary express delivery. You will be informed of the express delivery cost before you complete your order.
Christian Dior Couture's failure to deliver the Items on the scheduled date (and any reasonable new scheduled date advised by the Customer) will allow the Customer to bring the contract to an end and receive a refund of the price you paid for such Item (‘Refund’).
If delivery of the Items is delayed by an event beyond Christian Dior Couture's control, you will be contacted as soon as possible and steps will be taken to mitigate the effects of the delay. Provided Christian Dior Couture makes its best efforts to reduce the delay, we will not be liable for the delay caused by the event. However, if there is a risk of significant delay, you may contact Christian Dior Couture to cancel the contract and obtain a Refund.
If UPS is unable to deliver (after 3 unsuccessful attempts) and the package is returned the Christian Dior Couture warehouse with the indication “No Longer At This Address”, Christian Dior Couture will attempt to contact you twice in the four (4) weeks following receipt of the package at the warehouse. If you do not reply or contact it within those four (4) weeks, Christian Dior Couture will provide you with a Refund and send an email confirmation to you at the address you provided when placing the order.
8. In-store collection
Whenever the “In-store collection” option is offered when you are placing an order, you may choose to collect your order in one of the Christian Dior Couture stores which offers this service. This service is available only in certain Christian Dior Couture stores in the UK and only for certain Items. This information will be highlighted before you place your order.
The Item will be made available at the selected location within the timeframe indicated by Christian Dior Couture in Term 7.
You will be informed immediately by email and/or text message once the order is available in the store. You will then have fourteen (14) days to collect your order at that store.
To collect your order, you must present the collection alert you received by email or text message, as well as a valid form of ID. Your identity will be checked and a copy of your ID may be made, which you expressly agree to by selecting the collection option. If you used a credit or debit card to pay for the order, the store may also check your card. You will then be given the order in exchange for signing a collection slip.
You may also have someone collect your order for you, on the following conditions. The individual you choose must present (i) his/her own ID, (ii) the order confirmation email you received, and (iii) the duly dated and signed authorisation for collection by a that individual.
A sample collection authorisation form is provided in the appendix to these General Terms of Sale.
10. Ownership of Items
Christian Dior Couture will own the Items until (a) you, or (b) the intended recipient receives the Item(s).
You may not resell any Items before this time unless Christian Dior Couture has provided its prior written consent.
11. Intellectual Property Rights
You may not directly or indirectly reproduce, represent, or adapt the Site, in whole or in part, in any form whatsoever. Any intellectual property rights pertaining to any Christian Dior Couture product or element (including Christian Dior Couture Items), such as trademarks, illustrations, photos, images, designs, and logos, whether registered or not, is and will remain the exclusive property of Christian Dior Couture.
Any total or partial reproduction, downloading, modification, or use of Christian Dior Couture's trademarks, illustrations, images, photos, logos, or designs for any reason and on any medium whatsoever is strictly prohibited without Christian Dior Couture’s express prior written consent.
Similarly, any use that does not comply with the license to use the Site and, in particular the use of any of the Site’s components (Items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use is strictly prohibited without Christian Dior Couture’s express prior written consent.
For further information, please read the Legal Notice.
12. Right to cancel
12.1 Right to cancel
As a consumer, you have the right to cancel any order within fourteen (14) days of your receipt of the Item without giving a reason.
The cancellation period ends fourteen (14) days after the day you or the intended recipient (not the delivery courier) have or has received the last Item of the order.
To exercise your right to cancel, you must inform us of your decision to cancel your purchase by getting in touch with us as set out in Term 13 below, or sending us the model cancellation form, set out in Appendix 2 of these General Terms of Sale, within the 14 day period set out above.
The right to cancel does not apply to purchases of goods that have been made to order or are clearly customised, or to goods that you have opened and cannot be returned for health or hygiene reasons.
12.2 Effects of cancellation
If you cancel, we will refund all the payments that we have received from you, excluding the costs of express delivery, within a reasonable time and in any event no later than fourteen (14) days from the date on which we were informed of your decision to cancel the contract.
We will make the refund using the same payment method you used for the initial transaction unless you expressly have agreed otherwise. No matter how the refund is made, you will not incur any costs for it.
We may reduce the refund to reflect any loss in value to the Item if that loss is the result of unnecessary handling by you.
We offer a complimentary collection service. For further details, please see Term 13. If you are exercising your right to cancel, you must send off the goods or allow these to be collected within 14 days of telling us that you wish to cancel the contract.
13. Our returns policy
In addition to your legal right to cancel which is set out above, Christian Dior Couture gives you thirty (30) days to cancel your purchase and return the Items you bought on the Site or by phone.
However, you may not return:
- Personalised, customised, or made to order Items
- Items that were sealed for health or hygiene reasons (e.g., swimwear) and that you opened after receiving them.
In all cases, you must return the Item(s):
- within thirty (30) days of delivery;
- with a duly completed return form (see the Appendix) or a clear statement indicating that you wish to return the Item(s);
- in its/their complete original packaging.
Items that are not returned or are returned incomplete, damaged, without the label, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to you (if applicable).
For shoes in particular, we recommend that you try your Dior shoes on a clean floor which will not damage or mark the soles, such as a carpeted surface.Returned Items must be in their original condition and not used, with all of the Christian Dior Couture Item labels attached and all the related accessories or instruction booklets included.
If you return an Item more than thirty (30) days after the date you receive it or collect it , Christian Dior Couture may refuse to grant a refund and return the Item to you.
In addition, gift recipients do not have a right to cancel. Only Customers may exercise that right.
Your legal right to cancel is in addition to your right to make a voluntary return as set out below.
13.1 Policy on voluntary returns through the Site
You may return Items within thirty (30) days of purchase by either:
1. notifying Christian Dior Couture through your account on the Site that you wish to return an Item or Items, in which case Christian Dior Couture will send you an email acknowledging receipt of your cancellation;
2. calling Customer Care to exercise your right to return an Item or Items, complete the return label included in the package, and agree on a date, time, and place for UPS to pick up the Item(s); or
3. returning your Item(s) directly to a UPS drop off location (https://www.ups.com/dropoff/?loc=en_GB) using the prepaid return label included in the package.
The price billed for the Item(s) returned via the Site will be refunded to the means of payment you used to pay for the order, within a reasonable time and no later than fourteen (14) days following Christian Dior Couture's receipt of the Item(s).
Any additional costs you paid due to your choice of a specific delivery method will not be refunded.
13.2 Policy on voluntary returns to a Christian Dior Couture store
Christian Dior Couture Customers may also return Items to any Christian Dior Couture store in Europe. For this type of return, the terms of sale that apply to stores replace these General Terms of Sale.
In addition to your right to cancel and return Items as provided in Terms 12 and 13 hereof, you are entitled to change your mind and exchange an Item within thirty (30) days, as provided in Term 12 and 13.
For defective Items, please refer to Term 15.
Within thirty (30) days of receiving an Item you may exchange it through the Site or directly in a Christian Dior Couture store in the country in which you purchased it.
Subject to your legal rights, Items that have been personalised or made to order, Items that have been altered or damaged, and sealed Items (such as swimwear) that you opened after delivery and that cannot be returned for health or hygiene reasons may not be exchanged.
Without prejudice to your rights under Term 13, Christian Dior Couture may, per its exchange policy, refuse to exchange more than two (2) successive orders.
You may not make two exchanges for the same order. If you wish to exchange Items that have already been exchanged, you may return them by calling Customer Care to arrange a refund.
Exchanges are subject to the Item(s) being available on the Site or in the store you go to make the exchange. If an Item is not available, you will receive a refund as provided in Term 12.
14.1 Exchanges through the Site
If you change your mind and want to exchange an Item through the Site, you must indicate in the relevant section of the Site which Item(s) you wish to receive in exchange for your order. You may return Items in accordance with Term 14 above (timeframe and exchange terms).
The number of replacement Items must be the same as the number of returned Items.
The delivery costs for the first delivery will be refunded, but the second shipment will be billed according to the delivery method selected. The new sale will be subject to the General Terms of Sale in effect when the exchange is made.
14.2 Exchanges in Christian Dior Couture stores
If you change your mind and want to exchange one or more Items in a Christian Dior Couture store, the Christian Dior Couture store that makes the exchange must offer the same category of Items for sale as the one you are asking to exchange. For example, Men’s shoes can be exchanged only in a Christian Dior Couture store that sells Men’s shoes.
14.2.1 Exchanges for Items sold at a lower price in stores
You will receive a credit slip for the price difference.
The credit slip will be valid for one (1) year from the date of issue and may be used only in stores in the Christian Dior Couture network in the country where the store that issued the credit is located.
To put a selection of Items on hold, you must contact Customer Care.
14.2.2 Exchanges for Items sold at a higher price in stores
You must pay the difference in accordance with the applicable General Terms of Sale.
15. Your rights in the case of defective Items
We are under a legal duty to supply Items that are in conformity with these General Terms of Sale. If your Item is not as described, damaged, or faulty, you may be entitled to a refund or replacement in accordance with your legal rights. . If you have any questions or complaints about your Item, please speak to one of our sales associates in store, or telephone our Client Service Team at [+44(0)20 7172 0172] (local rate), Monday to Friday from 10am to 8pm and Saturday from 10am to 6pm, excluding public holidays, or email us at https://www.dior.com/en_gb/contact-couture. If you wish to exercise your right to reject Items, please return the Items in store, post the Items back to us, or allow us to collect the Items via our complimentary collection service, which can be arranged by contacting us.
16. After-Sales Service
In some cases, Christian Dior Couture provides its Customers with extended commercial warranties or warranties in addition to the standard legal warranties. In such cases, the details of the commercial warranty will be included when your Item(s) is/are delivered.
All technically reparable Items are eligible for after-sales service.
Christian Dior Couture does not make spare parts available for any guaranteed period. However, Christian Dior Couture will make its best efforts to accomodate any requests for one or more spare parts.
17. Item-Related Information – Limitation of Liability – Events beyond our control
Information about all of the Items offered for distance selling is available in all Christian Dior Couture stores, on the Site, and through Customer Care.
The photos, graphics, and descriptions of the Items offered for distance selling are for illustrative purposes only. You may obtain additional information by contacting Customer Care or a Christian Dior Couture store. While every effort is made to ensure that the color and pattern of the Items pictured on the Site accurately reflect the original Items, variations may occur, in particular due to technical limits on your computer’s ability to render colors. Your Item may vary slightly from those images.
If Christian Dior Couture does not comply with these General Terms of Sale, it will be liable only for those of your losses or damages that are the foreseeable result of Christian Dior Couture's breach of contract or of the consequences of a lack of due care and reasonable skill. Christian Dior Couture will not be liable for unforeseeable losses or damages under any circumstances. Losses or damages are foreseeable if it is obvious that they will occur or if, at the time the contract is formed, you and Christian Dior Couture know that they may occur and, for example, you discussed them with Christian Dior Couture during the sale process.
Christian Dior Couture does not exclude or limit its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items and for defective products under the Consumer Protection Act 1987.
Even if Christian Dior delays enforcing these General Terms of Sale, we can still enforce these later.
If any of the provisions of these General Terms of Sale is declared null and void in whole or in part, the other provisions of these General Terms of Sale and the other rights and obligations arising under them will remain unchanged and will continue to apply.
19. Disputes - Applicable Law
These General Terms of Sale are governed by English law and the jursidiction of the English Courts, although you may bring proceedings in the courts where you live.
GENDER PAY GAP REPORT 2018 (1)
Christian Dior UK Limited
Gender Pay Gap Report 2018
The Equality Act 2010 (Gender Pay Gap Information) Regulations 2017 require the company to publish our gender pay gap taking the snapshot date of the 5th April 2018.
Christian Dior is committed to equal opportunities and the promotion of diversity and equality in the workplace. We have a strong policy on the management of equal opportunities. Diversity and transparency to others are fundamental values for us, ensuring fairness for all our employees in terms of careers and development, by guaranteeing equal opportunities for all genders based on objective criteria. We are convinced that diversity and equality, in all its forms, is a source of wealth and creativity for our teams.
The reports show the ‘Median’ and ‘Mean’ pay gap for the total population. As with most businesses we employee less people at Senior Executive positions and within the UK we have one Senior Executive whose responsibilities are not compariable to the rest of the positions within our network, hence due to this the salary of this position is not a true reflection of the gender pay gap and we have produced fiqures including and excluding this position.
Our population is 68% female employees versus 32% male employees, we have an increase in our female population versus 2017, which is also reflected within the results of our ‘Median’ and ‘Mean’ calculations.
The LVMH gender objective at senior management is to be 50:50 by 2020 and our aim will be to focus on vertical and horizontal integration to achieve this level. Our focus will also be to increase the male population in all quartiles.
Our results show the ‘Median’ & ‘Mean’ pay gap as at the snapshot date of the 5th April 2018. The mean pay gap is 16.8%, due to the reason referred to previously is not representative of our employees. Excluding the person’s pay the company’s gender mean pay gap is reduced to 5.31% and the median pay gap is -1.4%.
UK Population: Male 32% ; Female 68%
UK Population (Excludes Senior Exec) : Male 32% ; Female 68%
The mean and median gender pay gap by pay quartile shows the split between each quartile is equal within the lower quartile to the upper middle quartile and supports the company objective of an even integration of positions within hierachy and pay scale.
The Upper Quartile excluding the one Senior Executive stated previously show a higher percentage within the ‘Median’ & ‘Mean’ due to a higher population of males in the senior position, this has been addressed via an increase in senior female managers joining the business following the 5th April 2018.
Lower Quartile: Male 29%; Female 71%
Lower Middle Quartile : Male 30% ; Female 70%
Upper Middle Quartile: Male: 25%; Female 75%
Median : -0.21%
Mean : 42.12%
Upper Quartile: Male: 28%; Female 72%
Upper Quartile Excl Senior Exec
Bonus is a contractual benefit for management and head office positions. Head office accounts for 7% of our population and 17% of the employees who receive a contractual bonus. The senior executive position, as explained previously is shown included and excluded to show a more reflective percentage of gender bonus pay gap being a mean of 6.59% and Median of -22.63%
Bonus: Male: 33%; Female: 67%
Bonus Excl Senior Exec: Male: 33%; Female: 67%
As UK Human Resources Director of Christian Dior UK Limited, I, Samantha Brunton can confirm that the data and information presented in this report are accurate and meet the requirements of the Equality Act 2010 (Gender Pay Gap Information) Regulation 2017.
Duly signed by Samantha Brunton, UK Human Resources Director, 29th March 2019
In 2020, companies from the LVMH group in France have calculated their gender equality index. This index totals 92/100 points for Christian Dior Couture.
02/04/2019 12:35 pm