FAQ Parfum

ONLINE BOUTIQUE (22)

HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON DIOR.COM?

In order to check the availability of a product, choose the Dior product that interests you on our website and click on it. This will result in one of two things:

1. If the “Shop" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.

2. It is, however, possible that the item you are looking for is not available for online purchase at the moment. If the “Notify me" button appears, this means that you can sign up to be notified when the item becomes available again.

You can contact our Customer Service, where our advisers will be delighted to assist you with your purchases.

CAN YOU SEND MY ORDER AS A GIFT?

Dior offers complimentary gift packaging for every order. Your order will be presented in an elegant Dior gift box or clutch, this will be tied with a satin ribbon. You receive one gift box or clutch for each order. This offer is valid while stocks last.

You can also add a personalised gift message to your order in the checkout process. You can use the Latin alphabet, numbers and punctuation.

If you wish to help us reduce our environmental impact, please click on the Eco-shipping box option in the checkout. This is 46% lighter than the Couture gift box and fully recyclable.

DO YOU SEND A RECEIPT IN THE BOX IF MY ORDER IS A GIFT?

You will receive a receipt in every order. There is no price on the receipt.

CAN YOU PERSONALISE MY DIOR PRODUCTS?

Yes. We would love to personalise your Dior purchase to give you a unique and precious experience. We offer different options:

Engraving
Please select “Personalise your product with engraving” on the product page if you want us to engrave your Dior product. Engraving is only possible for selected products. You can use a maximum amount of characters depending on the product and only the first character can be entered in caps lock.

This special service is available year-round for £10.00. Engraving may take 2-4 working days, extending the delivery time. Dior will notify you when the order is shipped. Engraved products cannot be returned except when due to defect.

ABCDior Personalisation
We can personalise your Miss Dior eau de parfum 100ml bottle with ABCDior charms. Personalisation is only possible for the 100ml size with a limit of 2 or 3 charms.

This special service is available year-round for £10.00 for each charm. Personalisation may take 2-4 working days, extending the delivery time. Dior will notify you when the order is shipped. It is not possible to engrave and personalise your bottle with ABCDior charms at the same time. Personalised products cannot be returned except when due to defect.

HOW MUCH DOES IT COST TO GET MY DIOR PRODUCTS ENGRAVED?

We can engrave your Dior purchase year-round for £10.00. This is only possible for selected products.

HOW CAN I ADD SAMPLES TO MY ORDER?

Dior offers you 2 complimentary samples of your choice with any order. You can simply add the Dior products to your basket and begin the check-out process by clicking “Proceed to checkout”. You can select your samples by clicking on the images on the next page. Your 2 complimentary samples are now added to your order. This offer is valid while stocks last.

HOW CAN I ADD MINIATURES TO MY ORDER?

Dior would like to offer you a complimentary travel size miniature for orders over £100. You can simply add the Dior products to your basket and begin the check-out process by clicking “Proceed to checkout”. You can select your travel size miniature by clicking on the images. Your complimentary travel size miniature is now added to your order. This offer is valid while stocks last.

WHAT PAYMENT OPTIONS ARE ACCEPTED ON DIOR.COM?

Payments for purchases on Dior.com can be made using a Visa, MasterCard, American Express or Maestro debit or credit card. It is also possible to pay with PayPal.

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

You will receive your order confirmation and receipt by email. Your receipt will also be sent along with your order to the shipping address you provided. You can also get a hard copy of your receipt from your account by visiting the "My Perfume & Beauty orders " section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the shipping address you provided.

IS AN ONLINE PURCHASE ON DIOR.COM SECURE?

All transactions done on Dior.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.

We reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

HOW DO I APPLY A PROMO CODE?

You can simply add your Dior products to your basket. In your basket, please enter your promo code in the box provided and click “Ok”.

WHAT ARE THE DELIVERY OPTIONS?

Dior now offers DPD Next Day Delivery and DPD Saturday Delivery. Orders need to be placed before 3pm to be delivered on the next day. Please be advised that the delivery days do not include Sunday and Bank Holidays.

DPD Next Day Delivery
Complimentary

Order day

Delivery day

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday 

Friday

Friday

Monday

Saturday

Tuesday

Sunday

Tuesday

DPD Saturday Delivery
£9.50

Orders need to be placed before 3pm on Friday to be delivered on Saturday. Orders placed after 3pm on Friday will be delivered on Saturday in the next week,

Order day

Delivery day

Monday

Saturday

Tuesday

Saturday

Wednesday

Saturday

Thursday

Saturday

Friday before 3pm

Saturday

Friday after 3pm

Saturday (in the next week)

All parcels are signed for, a signature will be required upon delivery.

WHERE CAN YOU DELIVER MY ORDER?

Orders placed on Dior.com can only be shipped to the United Kingdom. Delivery is not available in Guernsey, Jersey and Isle of Man.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, it not possible to change or cancel your order. In some cases, it’s possible to change the delivery address on the DPD website. You can do this after you’ve received your Shipping Confirmation email.

If you change your mind about your Dior purchase, you can always use the pre-printed DPD return label to return your order. Dior offers you complimentary returns.

HAS MY ORDER BEEN SENT?

If you placed your order via your Dior account, log in to your account then click on " My Perfume & Beauty orders ". You will then be able to consult the status of your order. You can also follow your order with the DPD tracking link in your Shipping Confirmation email.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

If you placed your order via your Dior account, you can follow the progress of your order by logging in to your account then clicking on “My Perfume & Beauty orders”. Then click on the tracking number to track your order.

This same tracking number was also sent to you in your Shipping Confirmation email. You can enter your tracking number on the DPD website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you placed your order via your Dior account, log in to your account then click on “My Perfume & Beauty orders”. You will then be able to follow the status of your order.

If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email at the DPD website.

If you do not receive your package within 5 working days, please contact our Customer Service.

HOW DO I RETURN MY ORDER?

You can return all or part of your Dior order within 14 working days of delivery to you. Please complete the returns form that’s enclosed in your order with all the required information.

The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved product cannot be returned except when due to defect.

You can return your parcel for free by using DPD. You can visit the DPD Shop Finder to find your nearest DPD shop. Simply attach the pre-printed DPD return label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via DPD website.

We are unable to process returns for purchases made in-store or within a partnered retail location. We also cannot accept a return or process a refund or exchange at any Dior Counter or store for purchases made via Dior.com.

You will receive your refund within 14 calendar days after returning. If you have not received the Returns Form or the pre-printed DPD return label, please contact our Customer Service.

CAN I EXHANGE MY DIOR PRODUCT?

Unfortunately, it not possible to exchange your Dior products. You can return your unwanted products and place a new order on Dior.com.

CAN I RETURN MY DIOR PRODUCT IF IT’S ENGRAVED?

Unfortunately, engraved product cannot be returned except when due to defect.

CAN I RETURN DIFFERENT ORDERS IN THE SAME BOX?

Unfortunately, it not possible to return different orders in the same box. Please return every order in a separate box and complete the Returns Form that’s enclosed in your order with all the required information. The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved product cannot be returned except when due to defect.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND AFTER MY RETURN?

You will receive your refund within 14 calendar days after returning. Your refund will be credited to the same bank account as the original payment. If you have not received your refund after 10 working days, please contact our Customer Service.

YOUR ACCOUNT (6)

HOW CAN I CREATE AN ACCOUNT?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON DIOR.COM?

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.

If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also subscribe/unsubscribe to the Dior newsletters in your account under “Your information”.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON DIOR.COM?

You can easily enter your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). After logging in with your e-mail address and password you will enter your account. You can click on “Your profile" to change your details. Once you’ve changed you details you can click on “Save”.

If you want to delete your account, please contact our Customer Service.

DIOR PRODUCTS (4)

HOW CAN I FIND OUT THE INGREDIENTS OF A PRODUCT?

Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer Service.

DOES DIOR TEST ON ANIMALS?

Dior does not test any product on animals.

DO DIOR PRODUCTS CONTAIN GLUTEN?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

ARE DIOR PRODUCTS HYPOALLERGENIC?

Dior products are made to prevent customers from allergic issues.

YOUR CUSTOMER SERVICE (1)

HOW CAN I CONTACT DIOR?

Our Customer Service Advisors will be delighted to give you personalised advice and to answer your questions from Monday to Friday from 9 am to 8 pm and on Saturdays from 9 am to 7 pm. You can find the different contact options on the Customer Service page.

LOYALTY PROGRAM (3)

WHAT IS THE STATUS DURATION?

1 year.

HOW DO I DEFINE THE START DATE OF YOUR STATUS?

Explorer : First Purchase Date

Good Client & Platinum  The next day after the status requirement is satisfied.

HOW DO I RENEW MY STATUS?

Explorer: At least 1 purchase (excluding the first purchase) within an Explorer status year

Good Client: the total spending reaches NT$10,000 within a Good Client status year

Platinum: The total spending reaches NT$120,000 within a Platinum status year (the times of purchases are not limited). If the total spending exceeds NT$10,000 but is less than NT$120,000 within a Platinum status year, a Platinum member will renew the status as a Good Client.