FAQ Couture

Security and confidentiality

What is Dior's policy on confidentiality?

The processing, confidentiality, and security of your personal data is important to us. We are committed to offering you personalized services while respecting your privacy and choices in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR). Please consult the Christian Dior Couture privacy policy in the Privacy Policy section.

In order to provide you with the same personalized service worldwide, your data may be utilized by Christian Dior Couture entities situated in France and abroad, including countries where the applicable personal data legislation differs from that enforced in your own country or within the European Union. For example, we may need to use your personal data in order to access your purchase history from a boutique. Your personal data might also be processed by Christian Dior Couture for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical, and organizational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction, or access by unauthorized third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability as far as this is applicable. You are also able to request to no longer receive personalized communications about our products and services.

If you have any questions or concerns about how we process and use your personal data or would like to exercise any of the rights described above, please contact Customer Service . You may also contact our Data Protection Officer at the following address: privacy@christiandior.com.

Discover news from Dior

How can I follow Dior news?

By subscribing to the Dior Newsletter, you will be one of the first to hear about new products, events and news from the House of Dior. You can also follow Dior news on social media or the DiorMag app.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

Dior fashion shows

How can I attend a Dior fashion show?

Dior does not sell tickets to the fashion shows.  Guests invited to our fashion shows are selected by our press relations department located at our Paris headquarters.
However, you can view our fashion shows by going to the "Women's Fashion" section and/or the “Men’s Fashion” section on the Dior.com website. You can also visit the "Dior TV" section to view all our fashion shows, as well as videos about Dior.

How can I watch a Dior fashion show?

You can view Dior fashion shows by going to the Dior.com website, and clicking on "Women's Fashion" or "Men's Fashion". You will find our Haute Couture fashion shows as well as "ready-to-wear" and the silhouettes from the catwalks.
You can also click on "Dior TV" or download the "Dior TV" app on your smartphone to view all our fashion shows.

DIOR AND YOU

I would like to apply for a job at Dior

Please refer to our Dior.com website and click on "Careers" or click on "Our talents" on LVMH.com. You will find our current job and internship offers , as well as application forms.

You can also send us your application by mail to this address:

Christian Dior Couture
19 E 57th Street
New York NY, 10022
Attn: Human Resources

I would like to become a Dior dealer

Professionals who want to sell the ready-to-wear collections for Dior Femme and/or Dior Homme in their boutiques must submit an application to this address:
Christian Dior Couture
Wholesale Department Dior Homme/Femme
11 rue François 1er 75008 Paris France

This application will state:
The specific location of the boutique in the city (attach maps; in the case of a new boutique opening, ask for the maps)
Brand names already distributed
The history of the company/creation
The description of the clientèle or target clientèle
Motivations and potentials
Digital photographs of the interior and exterior of the boutique
Professionals who want to become a Baby Dior dealer are invited to send a complete application to this address:

Christian Dior Couture
Baby Dior Department
44 rue François 1er
75008 Paris – France
France

Professionals who want to become dealers for Dior watches are invited to send their complete application to this address:

Christian Dior Couture
Wholesale Watches Department
44 rue François 1er
75008 Paris – France

Professionals who want to become dealers for Dior eyewear (sun and vision) are invited to contact our partner Safilo.

For any other distribution application (jewellery, costume jewellery, fine leather goods and arts de la table), we thank you for your interest in Dior but we must decline your offer, as these lines are offered exclusively in our Dior boutiques.

I would like to become a Dior supplier

Professionals who would like to become Dior suppliers are invited to send us a letter outlining their proposal, as well as a presentation of their company or the product in question to this address:

Christian Dior Couture
Merchandising Division/ Studio/Architecture/Other General Services
11bis, rue François 1er
75008 Paris FRANCE

How can I be informed of exhibitions about Dior?

If you have subscribed to the Dior Newsletter, you will be kept informed about all the Dior news (fashion shows, exhibitions, new boutiques, etc.). You can also visit our Dior.com website and click on "La Maison Dior" then "Exhibitions".

If you have not yet subscribed to the Newsletter, you can do so for free by visiting the "Newsletter" section of the Dior.com website. If you do not wish to subscribe to the Dior Newsletter, we invite you to visit our Dior.com website and click on "La Maison Dior" then "Exhibitions".

Where can I find financial results for the Christian Dior group?

For any questions regarding our financial information, please refer to the www.dior-finance.com website.

How can I find out more about Dior?

For all information about Dior, please visit the La Maison Dior section of the www.Dior.com website. Subscribe to the Newsletter to be one of the first to hear about new products, events and news from the House of Dior. You can also follow all the Dior news on the social networks, the Dior Mag app and on Dior TV. Also, do not hesitate to contact Dior Customer Service.

Discover the different Dior universes

Where are Dior products manufactured?

When the House of Dior creates products, it pays great attention to ensuring that their manufacture complies with the legislation in effect in France and in Europe. Dior is committed to manufacturing its products in countries that have the best expertise for the product in question. 
Dior's leather goods collections are made exclusively in Italy. 
Our shoes and ready-to-wear collections are manufactured in France and in Italy. 
Our watches are manufactured exclusively in our workshops in Switzerland. 
We produce our haute couture collection and fine jewelry exclusively in our workshops in Paris, France. 
Our Dior sunglasses and scarves are made in Italy.
Our Dior jeans are made in Japan.

The House of Dior frequently buys small workshops to preserve these artisan trades (such as leather working in Florence, Italy and watchmaking in Switzerland). In these workshops, the selection of natural materials, as well as the care taken in each phase of the process, perpetuate and renew our tradition of excellence and elegance.

How can I get a Dior product repaired?

Dior offers its customers a range of repair services for any products purchased in boutiques and on Dior.com.

If you wish to have Dior product repaired, please visit a Dior boutique. The Boutiques section on Dior.com allows you to locate your nearest boutique. The sales staff at our boutiques will be delighted to guide you and answer any questions.
If you do not have a Dior boutique near you or you cannot travel, do not hesitate to contact Customer Service.

To guarantee their quality, Dior products are repaired exclusively in our workshops by our artisans.

YOUR CUSTOMER SERVICE

How can I contact Dior?

Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Friday 9AM-6PM (east coast) / 9AM-3PM (west coast) by calling 800 929 DIOR (3467) or by email at: contactdiorus@dior.com

We also invite you to refer to Dior and You to obtain all of our contact information.

What address should I use to write to Dior?

You can also write to us at this address:

Christian Dior Couture
Customer Service 11 bis, rue François 1er
75008 Paris – France

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

Women's fashion

How do I care for my Dior leather goods?

Your Christian Dior leather goods item is a luxury product and it needs special care to preserve its exceptional character. Below, please find some advice on care and simple gestures that you can follow daily:

  • To maintain its elegant shape over the years, it is important not to overload it. 
  • Be careful not to leave it exposed to any sources of heat, light, or humidity.
  • Protect it from contact with any chemical or greasy substances (perfume, alcohol, solvents, makeup, etc.).
  • If your bag becomes wet, use a tissue or absorbent cotton to tap lightly on the damp spot.
  • It is imperative that you do not use any water-repellent product on your bag, as this will damage it. 
  • When you put your bag away, place it upright in its dust bag. Make sure that the handles are not resting on the body of the bag and that it is always protected from any source of humidity, light, and heat.
  • To prevent any alteration of Dior’s metallic accessories, avoid all contact with water, perfume, hairspray, and do not use any chemical cleaning products. 
  • Be careful not to place your bag in contact with rough or abrasive surfaces. You are advised not to wear it with jeans or to place it on the floor. We also recommend that you do not let it come into contact with other materials to avoid any transfer of pigments.
  • If you ride a scooter or motorbike, place your leather goods carefully in the transport case to prevent damage and avoid all contact with other materials that could cause any transfer of pigments.

If your bag is soiled or marked, or if you have questions about caring for and cleaning your Christian Dior leather good, contact Customer Service. One of our specialists will advise you. Finally, we recommend maintenance in a Dior workshop prior to any long storage period or at regular intervals every 24 months.

How do I care for my Dior shoes?

Your Christian Dior shoes are a luxury product and they need special care to preserve their exceptional character. Below, please find some general advice and simple gestures that you can follow daily:

  • To allow the leather fibers to breathe, do not wear your shoes more than two days in a row.
  • Put your shoes away in the dust bag that came with your purchase to protect them from humidity, light, and dust. Before putting your shoes away, use a soft cloth to wipe off any dirt that may have settled on them.
  • Use shoe trees so to help shoes keep their shape. 
  • To avoid damaging the back of the shoe when putting them on, use a shoe horn. Be careful to untie the shoelaces, if there are any, to open the shoe and avoid damaging it when putting it on.
  • Have the heel caps (the plastic pieces under the heel that help avoid wear and tear) replaced before they become too worn. 
  • Avoid exposure to any sources of heat, light, or humidity. 
  • Protect your shoes from any chemical or greasy substances. 
  • To prevent any alteration of Dior’s metallic accessories, avoid all contact with water, perfume, hairspray, and chemical cleaning products.
  • If you are caught in heavy rain, dry your shoes by placing them on their sides away from any source of heat.

If your shoes are soiled or marked, or if you have questions about caring for and cleaning your Christian Dior shoes, contact Customer Service. One of our specialists will advise you.

Men's fashion

How do I care for my Dior Homme leather goods?

Our artisans have selected the most natural hides to create your bag. These leathers present natural characteristics such as fine lines, veins, or light markings that are an aspect of their beauty. To preserve your Dior Homme bag, find some general advice and simple gestures that you can follow daily:

  • To keep its shape, do not overload it.
  • Keep it away from any substance that could leave an indelible mark: water (which leaves traces or blisters when it dries), alcohol (perfume), greasy products, or ink (felt pens and other writing instruments).
  • Avoid contact with abrasive surfaces, dyes or bleaches, to prevent possible scratches or transfer of pigments.
  • After stuffing it with tissue paper, put your bag away in the dust bag that came with the leather good at the time of purchase. Place the shoulder strap inside the bag and leave the handles raised so that they cannot mark the exterior of the bag. Store it away from any source of light and heat.
  • If you ride a scooter or motorbike, take care to place your leather goods carefully in the transport case to prevent damage and avoid all contact with other materials that could cause any transfer of pigments.

For a pampering or in-depth cleaning, we invite you to visit a Dior boutique to drop off your bag with one of our leather goods experts who will hand it over to one of our artisans. For any questions, do not hesitate to contact Customer Service.

How do I care for my Dior Homme shoes?

The appearance and comfort of your shoes are the result of the best design and artisan techniques. By following some simple gestures, you can enjoy greater comfort and preserve their beauty:
• Unlace them before putting them on and taking them off, to maintain their shape and comfort.
• To allow the leather fibers to breathe, do not wear your shoes more than two days in a row.
• After each use, insert wooden shoe trees to preserve their original shape and appearance.
• Put them away in the dust bag you received at the time of purchase and store them in a dry place away from any light or heat source.
 
Regular care will ensure a long life for your shoes. Before cleaning, we recommend that you remove any dust with a soft brush. For a more in-depth cleaning, we invite you to visit a Dior boutique to drop off your shoes with one of our leather goods experts who will hand them over to one of our artisans.

How do I care for my Dior Homme garments?

How do I care for my suit?

Made in Italy according to time-honored tailoring techniques, Dior Homme suits combine craftsmanship and contemporary style. To keep your suit in good condition, we advise you to follow these simple rules regularly:

  • Alternate your suits every day to let the fibers in the fabric fall back into place.
  • Avoid overfilling the pockets of your suit to help keep their original shape and form.
  • Air your suit and then brush the surface of the fabric with a soft brush. Pay special attention to the collar, cuffs, and pockets. Finally, avoid using adhesive lint rollers that can leave a sticky residue on your suit.
  • Store your suit away from humidity, preferably on a large wooden hanger that perfectly follows the shape of the jacket. Trousers should be hung from the cuff to provide the perfect drop.
  • Have your suit cleaned only at a specialized dry cleaner no more than twice per season. If you wish to remove a wrinkle, we recommend that you use steam from an iron held at least 8 inches away to avoid any damage to the fabric.

How do I care for my shirt?

To keep your shirt and the quality of its fabric in good condition, we advise you follow these simple steps:

  • Before washing your shirt, remove the collar stays. Then, unbutton the shirt  and turn it inside out.
  • Take care to follow the instructions written on the label inside the shirt. Hand washing is preferred over machine washing, but if you use a machine, select a delicate wash cycle.
  • Take care not to put your shirt in the dryer. Hang it on a hanger so that it returns to its original shape.
  • We advise you to iron your shirt while it is still slightly damp to maintain the softness and sheen of the fabric.

How do I care for my leather item?

  • Make sure you keep your leather item away from any products that could cause it to lose its color, as well as from oily, damp, alcoholic or chemical substances in order to avoid staining the leather indelibly. 
  • If the item comes into contact with water, dab gently with a soft cotton cloth. Do not rub.
  • If the item is stained, dampen the cloth and, and if necessary, gently shine with a dry cloth.

How do I care for my knitwear?

  • Avoid wearing your knitwear for two consecutive days to allow the fiber to rest and the garment to recover its original shape.
  • Fold your knitwear in order to preserve its original appearance. Do not place on a hanger.
  • Take care to follow the instructions written on the label inside the knitwear. Hand wash at 30°C/86°F with gentle soap. We strongly advise you not to use softener of any kind on wool or cashmere pieces.
  • Do not use a mechanical dryer. Instead, lay damp knitwear flat on a towel away from the sun or any source of heat.

How do I care for denim?

  • In order to shape jeans to your body and give them unique character, you are advised to delay the first time you wash them.
  • Make sure you follow the advice on the garment label. Turn your jeans inside out and wash them separately, preferably by hand in cold water. Rinse them gently without rubbing to help them retain their original shape and color.
  • You are advised to dry your jeans flat and inside out, preferably outside.
  • When ironing, keep the jeans inside out and iron at a cool temperature to preserve the quality and comfort of the fabric.

Timepieces

How do I adjust the size of the strap on my Dior watch?

The strap resizing service is able to adjust the strap properly on the wearer's wrist to ensure that the watch runs with optimal efficiency and is also protected from wear or premature scratches. If links are removed, the additional links will be returned to you. If links are added, you will be charged for the additional links according to the strap model.

Can I change the strap on my Dior watch?

Depending on the conditions of use, a leather or fabric strap should be changed every 6 to 12 months. You can have it replaced by visiting one of our Dior boutiques.

How do I care for the strap on my Dior watch?

Your watch needs attentive care. Some basic recommendations will help you to preserve it:

  • Ceramic cases and straps: To maintain your ceramic watch and strap, we recommend that you clean them regularly. This maintenance should be done using a soft brush moistened with a mixture of tepid water and liquid soap. Next, rinse your watch with fresh water to eliminate any residue. To ensure optimal life to your watch, clean it after contact with saltwater or cosmetics. Ceramic is very hard and is sensitive to impact. Being dropped or struck violently against a hard surface can cause it to break. Therefore, we recommend that you handle your watch with care.
  • Metal cases and straps: To maintain your metal watch and strap, we recommend that you clean them regularly. Eliminate any deposits that have accumulated on the case and between the links using a soft brush moistened with a mixture of tepid water and liquid soap. Next, rinse your watch with fresh water to eliminate any residue and dry it with a soft cloth.
  • Leather straps: Leather is a natural material that ages and develops a patina. The life of your strap depends on how often you wear your watch and the humidity to which it is exposed. Certain conditions of use will accelerate the aging process. To avoid accelerated wear and tear, avoid all contact with water, creams, and perfume.
  • Rubber straps: Maintenance is to be done using a soft cloth moistened with tepid water and liquid soap. Next, rinse the strap with fresh water to eliminate any residue. If there are remaining spots after using the method described above, use a soft brush that has been immersed in soapy water. For stubborn spots on the surface, clean immediately with a plastic eraser. Then, use a soft cloth moistened with tepid, soapy water. Do not use any solvent or you risk damaging your strap.

How do I change the battery on my Dior watch?

Watches equipped with a quartz movement are extremely accurate. The battery life for the movement is 2 to 3 years. It is recommended that you not leave a dead battery in your watch, as this could damage the movement. Changing the battery should be done by an authorized retailer of Dior watches who will also check the water resistance and change the seals. Quartz movements, with the exception of chronographs, are equipped with an indicator for the end of the battery's life. Approximately 2 weeks before the end of the battery's life, the seconds hand will stop and then jump every 4 seconds.

Is my Dior watch under warranty?

Your Dior watch is under an international warranty against any defect resulting from defective parts or a manufacturing defect for 24 months from the date of purchase that appears on the warranty card. If it becomes apparent that such a defect exists during this period, the repair will be done free of charge.

Prior to the repair, our technical services department must acknowledge any defect in your watch. Defects resulting from the following causes are specifically excluded from this warranty: abusive treatment (impacts, crushing, etc.), accidents, alterations, and transformations. Any interventions done outside our network of authorized retailers could expose your watch to serious damage and Dior cannot accept responsibility. For example, incorrect handling of a watch while changing the battery.
Presentation of the warranty card duly filled in (date of purchase, name of the authorized Dior watches retailer, and signature) is mandatory to benefit from the free warranty. The defective watch as well as the warranty card may be presented either to a Dior boutique or to an authorized Dior watches retailer.

Is my watch water-resistant?

Dior watches are all water resistant; however, the level of water resistance can vary between 30 m (3 atu) and 50 m (5 atu), depending on the model. Please refer to the engraved inscription on the case.

The water resistance of a watch protects the movement from dust, humidity, as well as any risk of deterioration in the event of immersion. The water resistance of a watch cannot be guaranteed for an indefinite period. It can be affected by aging of the seals (exposure to cosmetic products, perspiration, changes in temperature, etc.) or by an accidental impact to the crown and/or the push buttons. Therefore, to preserve the water resistance of your watch, we recommend that you never activate the crown to set the time or the push buttons under water, and that you make sure that the crown is pushed in and screwed down (depending on the model) completely after each manipulation.

After immersion in saltwater, rinse your watch in fresh water to avoid any corrosion. 
In general, it is important to clean your watch regularly to avoid any alteration of the water-resistant seals.

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