FAQ Parfum

Security and confidentiality

What is Dior's policy on confidentiality?

The processing, confidentiality and security of your personal data is important to us.

We are committed to offering you personalized services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).
Please consult the Christian Dior Couture privacy policy in the Privacy Policy section.

In order to provide you with the same personalized service worldwide, your data may be consulted by Christian Dior Couture entities situated in France and abroad, including countries where the applicable personal data legislation differs from that in force in your own or within the European Union, for example to access your purchase history from a boutique other than your main boutique. Your personal data might also be processed by our account for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical and organizational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalized communications about our products and services.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of the rights described above, please contact Customer Services. You may also contact our Data Protection Officer at the following address: privacy@christiandior.com.

Discover news from Dior

How can I follow Dior news?

By subscribing to the Dior Newsletter, you will be one of the first to hear about new products, events and news from the House of Dior. You can also follow Dior news on social media or the DiorMag app.

Online Boutique

How can I find out if a product is available on Dior.com?

Some of our Dior items are available for purchase on the Dior.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked "only available in boutiques".

You can contact our Customer Service, where our advisors will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.

How can I get a receipt for my online purchase?

For all orders placed on our Dior.com website via your Dior account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. You can also get a hard copy of your receipt from your customer account on the Dior.com website by visiting the "My Orders" section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

What payment options are accepted on the Dior.com website?

Payment for purchases on Dior.com can be made using a debit, Visa, Eurocard, MasterCard, American Express bank card or credit card,
or by online bank transfer, by contacting our Customer Service.

You can also refer to our general terms and conditions of sale.

Is an online purchase on Dior.com secure?

All transactions done on the Dior.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 10 am to 7 pm by calling 800 929 DIOR (3467).

Has my order been sent?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to consult the status of your order:

Cancelled: the order has been canceled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending: payment for the order has not been finalized. A Customer Service advisor will contact you as soon as possible to assist you with your order.
In preparation: the order has been validated and is being prepared.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: http://www.ups.com

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

I placed an order but I have not received my package. What can I do?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: http://www.ups.com.

If you do not receive your package within 5 working days, please contact the UPS Customer Service.

Where does dior.com ship?

Dior.com ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses.  Dior.com does not ship internationally at this time.

How can I track the delivery of my order?

If you placed your order via your Dior customer account, you can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

How much does Dior charge for shipping ?

Dior.com ships via UPS and offers the following shipping options: Ground (7-10 business days), 2 Day (2 business days), and Overnight (1 business day). Business Days: Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 12:00pm EST to be processed during the same business day. Orders received on Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied. No delivery on Saturday and Sunday.

How do I return items ?

Dior would like you to be pleased with your purchase and will gladly refund any unopened or gently used items within 30 days of purchase through our website. Dior.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form included with your shipment and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.com is unable to refund shipping charges. Please allow 7-10 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements. If you require further assistance, please call Customer Service at 1-877-903-4671.

How do I apply a promo code ?

Simply add items to your shopping bag and begin the check-out process.  During the Payment stage, please enter your promo code in the box provided under the  and click Apply.  Dior.com can process up to 3 promo codes per order.

Can I cancel or change my order?

If you wish to modify or cancel your order, please contact our Customer Service; our advisors will be very happy to assist you with your request.

Your account

How can I create an account?

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the obligatory information marked with an asterisk. Finally, click on "Validate". You will be sent a confirmation email to the address provided when creating your account.If you require assistance or further information, please contact our Customer Service.

What are the advantages of creating an account?

Creating an account on www.dior.com enables you to be identified quickly by Dior when you make online purchases.
You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information

For your security, Dior.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

Can I make changes or cancel my account on Dior.com?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

How can I find my account password?

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

Dior products

Do Dior products contain gluten?

Dior assures that all products do not contain gluten  in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, in spite of a high attention with the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.

Does Dior test on animals?

Dior does not test any product on animals.

How can I find out the ingredients of a product?

Ingredients are listed on the packaging of each product.  If you have questions, please contact customer service at 1-877-903-4671 or customerservice@dior.com.

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

DIOR AND YOU

I would like to apply for a job at Dior

Please refer to our Dior.com website and click on "Careers" or click on "Our talents" on LVMH.com. You will find our current job and internship offers , as well as application forms.

You can also send us your application by mail to this address:

Parfums Christian Dior
Service des Ressources Humaines
30 avenue Hoche
75008 París

YOUR CUSTOMER SERVICE

How can I contact Dior?

Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Friday 9AM-6PM (east coast) / 9AM-3PM (west coast) by calling 800 929 DIOR (3467) or by email at: contactdiorus@dior.com

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

What address should I use to write to Dior?

You can also write to us at this address:

Parfums Christian Dior
33 Avenue Hoche,
75008 Paris

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

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