FAQ Parfum

Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-903-4671 , live chat or by email via our contact page.

ONLINE ORDERS (13)

How can I find out if a product is available on Dior.com?

Some of our Dior items are available for purchase on the Dior.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked "only available in boutiques".

You can contact Customer Service, where our advisors will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.

How can I get a receipt for my online purchase?

For all orders placed on our Dior.com website via your Dior account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. You can also get a hard copy of your receipt from your customer account on the Dior.com website by visiting the "My Orders" section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

Can I cancel or change my order?

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

You should expect the package for delivery by UPS in approximately 7 - 15 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.

What payment options are accepted on the Dior.com website?

Payment for purchases on Dior.com can be made using a debit card, Visa, MasterCard, American Express, Discover, PayPal, PayPal Express, Apple Pay and Klarna (4 installments).

Is an online purchase on Dior.com secure?

All transactions done on the Dior.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. .Upon completion of your Dior.com order, payment authorization will be requested and held. Your card is not charged at this time, the payment settlement occurs when the order is shipped.
In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 9am to 9pm EST by calling 1-877-903-4671.

Has my order been sent?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to consult the status of your order:

Cancelled: the order has been canceled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending: payment for the order has not been finalized. A Customer Service advisor will contact you as soon as possible to assist you with your order.
In preparation: the order has been validated and is being prepared.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: http://www.ups.com

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

Why was my order/item cancelled? 

Orders can be cancelled when the item is no longer available, the order is abnormal (for example, the order does not meet the standard terms and conditions, an inaccurate delivery address, placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds) or due to an exceptional technical issue.  

Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If commercial activity is suspected, orders can be cancelled.  

When an order is cancelled, we will inform you by email and/or telephone as soon as possible. Please contact the Client Service Center if you have additional questions.  

I placed an order but I have not received my package. What can I do?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: http://www.ups.com.

If you do not receive your package within 5 working days, please contact the UPS Customer Service.

Where does dior.com ship?

Dior.com ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses.  Dior.com does not ship internationally at this time.

How can I track the delivery of my order?

If you placed your order via your Dior customer account, you can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS courier website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.

How much does Dior charge for shipping?

Dior.com offers complimentary shipping for all orders. Complimentary shipping does not apply to orders shipping to Alaska or Hawaii.

Due to the current situation, delivery times may be a bit longer than normal. Please reference your expected delivery date in checkout.

Dior.com ships via UPS. Shipping pricing is as follows:

Delivery                        Option Cost              Delivery Time
UPS Ground                Free for all orders        9-15 Business Days

2nd Day Air                        $9.95                    3 Business Days

Overnight                          $16.95                    1 Business Day

Alaska & Hawaii                 $13.95                    6 Business Days

Delivery Time

Orders must be placed by 3:00pm EST to be process during the same business day. Orders received on Friday after 3pm, Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied.

If you have questions, please call us at 877-903-4671 or contact us.

How do I return items ?

Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form below and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.com is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.

How do I apply a promo code ?

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided under the and click Apply. Dior.com can process only 1 promo code per order.

VIRTUAL TRY-ON (9)

What is Virtual Try-On?

The Virtual Try-On tool can help you see how a product will appear to help you find the shade(s) best suited for you.

How does Virtual Try-On work?

Click the “Try It On” button on the product page of choice. You may try on shades in a few different ways: live camera, photo upload, or model image. Select the shade that you would like to try on and see how it looks via your chosen method.

How old do I have to be to use the Virtual Try on feature?

In order to use the Parfums Christian Dior virtual try on feature, you must be 13 years of age  and confirm that you are providing  images of yourself and if relevant your contact details via that technology.

How can I most accurately try on the shades using live camera?

Ensure ample natural lighting on the front of your face. Avoid strong focus lighting and direct lighting on the top, back, and sides of your face.

I uploaded an image of myself, but the lip color is not showing on my lip.

Ensure your lips are closed and try again.

Why do shades look different on different devices?

Please note that colors can appear differently depending on the type of camera you’re using. Results may also differ slightly on different devices. The tool works best on mobile devices.

Why is my device loading slowly?

Please try checking your internet connection and moving to an area with better service.

Live camera is not available on my device.

Live camera is not available on certain browser and device combinations due to certain software companies having restrictions for live cameras. Please note that live camera is not available on Google Chrome for iPhone.

Virtual Try-On is not available for the shade I selected.

We’re sorry. The shade you have selected may be limited edition, or we may not have Virtual Try-On available for that product at this time. Please try selecting an alternative shade or product.

KLARNA (11)

What is KLARNA?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

How do I sign up for a Klarna Account?

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before each of the next payments.

Which conditions do I need to meet in order to sign up for Klarna?

To sign up, you will need:

1. A US-issued debit or credit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A US residential address

How can I confirm that Klarna received my payment?

You can live chat with Klarna’s customer service agents 24/7 at to confirm payment at https://www.klarna.com/us/customer-service/ or speak to a Klarna agent at 1 (844) 552-7621.

Which payment methods are accepted for Klarna installment payments?

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Will I still be charged by Klarna if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us.

Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app.

Refund processing times vary and can take up to 14 days depending on your financial institution.

To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method.

If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Can I pay my Klarna balance before the due date?

Yes. If you want to pay the outstanding balance of your purchase early, simply log in to the Klarna website at the top of the page, go to the order page, and select “Pay off early”.

What happens if I return or cancel my Klarna order?

If a Klarna order is returned or cancelled, a refund will be processed within 14 days of the date the original order was submitted. The refund will be made to the same card used for the first Klarna installment payment.

You can log on to the Klarna website to view the credit or debit card used for the order.

WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.

 If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

My email address is not correct. How can I change it?

In order to update your email address for email notifications coming from klarna.com, you can live-chat with Klarna’s customer service agents 24/7 by visiting https://www.klarna.com/us/customer-service/, or call to speak to a Klarna agent at 1 (844) 552-7621.

Please have your Klarna account number ready to provide to the Customer Service agent.

If you need to change your email address for email notifications coming from Dior.com, you can log into your Dior.com account to update or contact the Dior Customer Service team.

WHAT HAPPENS TO MY STATEMENT, WHEN I'VE RETURNED THE GOODS?

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

MY ACCOUNT (5)

How can I create a Dior.com account?

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website.
Then click on "Create an Account" and fill in the required information marked with an asterisk. Finally, click on "Validate".
You will be sent a confirmation email to the address provided when creating your account.
If you require assistance or further information, please contact our Customer Service.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT? What are the advantages of creating a Dior.com account?

Creating an account on www.dior.com enables you to be identified quickly by Dior when you make online purchases.

You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information

For your security, Dior.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

Can I modify or cancel my Dior.com account?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the necessary steps to delete your account.

How do I reset my password?

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form. 
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

DIOR BEAUTY MY EXCLUSIVE LOYALTY PROGRAM (19)

WHAT IS THE DIOR BEAUTY MY EXCLUSIVE LOYALTY PROGRAM?

My Exclusive Loyalty Program from Dior Beauty U.S. is a free loyalty program that rewards both your beauty purchases and your program participation.

HOW CAN I JOIN THE DIOR BEAUTY MY EXCLUSIVE LOYALTY PROGRAM?

To join My Exclusive Loyalty Program, you can create a Dior Beauty account on any Dior.com Fragrance, Makeup or Skincare page or create a profile in person at the Dior Beauty Boutique at Forum Shops at Caesars Las Vegas. There is no cost to join.

WHERE CAN I FIND MY LOYALTY INFORMATION?

To access your loyalty information, simply log in to your Dior Beauty My Exclusive Loyalty Program account at www.dior.com/mydiorbeauty. Here, you can  learn more about how the program works under the tab The Program; keep track of your status level, explore your gifts and review your loyalty history under the tab My Status; and complete new challenges, discover your rewards and check your challenge history under the tab My Challenges.

HOW DO YOU DETERMINE MY STATUS?

If you had a Dior account prior to the September 2021 program launch, we tallied your purchases from the past 12 months and automatically attributed a status to your account. This status will remain valid for the next 12 months.

 

All new members who joined after the September 2021 launch start at Pearl status and move to the next status based on their qualifying Dior Beauty purchases.

HOW CAN I RAISE MY STATUS?

Your status depends both on your total number of qualifying purchases and the amount you spent over 12 months. All qualifying purchases made on the same day will count as a single purchase. You can find all the information about the status threshold on My Exclusive Loyalty Program and in the Terms & Conditions of the Program.

WILL MY LOYALTY STATUS EXPIRE?

As soon as you create an account, you will reach Pearl status. Pearl status only expires if you reach the next status level. Once you have attained Silver, Gold or Platinum, your status is valid for the next 12 months. If you have not met the criteria of your status at the end of the period, your status will be adjusted to reflect your purchase activity.

DO MY CHRISTIAN DIOR COUTURE PURCHASES GO TOWARDS MY EXCLUSIVE LOYALTY PROGRAM BALANCE?

My Exclusive Loyalty Program rewards only your Dior beauty purchases, such as Fragrance, Skincare or Makeup products, as well as La Collection Privée Christian Dior products purchased on Dior.com or at the Dior Beauty Boutique at Forum Shops at Caesars Las Vegas.

DO MY PURCHASES MADE AT AUTHORIZED RETAILERS GO TOWARDS MY EXCLUSIVE LOYALTY PROGRAM BALANCE?

Only purchases made at Dior.com or the Dior Beauty Boutique at Forum Shops at Caesars Las Vegas are applied to your My Exclusive Loyalty Program balance.

MY LAST PURCHASE DID NOT FACTOR INTO MY STATUS CALCULATION. WHAT SHOULD I DO?

Purchases may take up to 48 hours to appear in your account. If after that time, the purchase is still not listed, please contact our customer service via email by completing the form at https://www.dior.com/en_us/contact-parfum, or by phone at 877-903-4671. One of our representatives will be happy to assist you during the following business hours: Monday –  Saturday, 9 am – 9 pm EST.

MY EXCLUSIVE LOYALTY PROGRAM ACCOUNT IS LOCKED. WHAT CAN I DO?

If you are unable to log in, please contact our customer service via email by completing the form at https://www.dior.com/en_us/contact-parfum or by phone at 877-903-4671. One of our representatives will be happy to assist you during the following business hours: Monday –  Saturday, 9 am – 9 pm EST. 

I GOT A PROMO CODE ON DIOR.COM. HOW WILL THIS AFFECT MY LOYALTY?

Loyalty status is based on both your number of qualifying purchases and the total amount paid (excluding taxes and shipping costs). Use of a promo code will not lower how much you pay for a qualifying purchase, and therefore will not affect whether you qualify for an upgraded loyalty status.

WHAT HAPPENS TO MY LOYALTY STATUS WHEN I RETURN ITEMS?

When you return items, you will retain your loyalty status but the cost of the item you returned will be deducted from your total amount spent. If you return all the items from a purchase, that purchase will also be deducted from your total purchase count. To qualify for a higher status, you will have to fulfill the prerequisites of that status.

WHAT HAPPENS TO MY LOYALTY STATUS IF MY ORDER IS CANCELED?

When your order is canceled, you will retain your loyalty status. However, both the order and the amount spent on the order will be deducted from your total purchase count and total amount spent. To qualify for a higher status, you will have to fulfill the prerequisites of that status.

HOW CAN I RETRIEVE MY STATUS BENEFITS GIFTS?

Status benefits gifts are only redeemable online. Simply log in to your My Exclusive Loyalty Program account on Dior.com and select your gift before checking out. To retrieve your gift, follow the instructions sent by email.

CAN I RETURN STATUS BENEFITS GIFTS?

Gifts may not be returned or exchanged for another product.

I DIDN’T RECEIVE MY STATUS BENEFITS GIFT THAT I ORDERED ON DIOR.COM. WHAT SHOULD I DO?

Our Dior ambassadors in Customer Relations will be delighted to help and answer your questions from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-903-4671 , live chat or by email via our contact page

HOW CAN I INCREASE MY NUMBER OF LUCKY CHARMS?

To earn more lucky charms, complete more challenges. You can complete up to three challenges per day and earn from one to five lucky charms per completed challenge.

HOW CAN I GET CATALOG REWARDS?

You can use the lucky charms you’ve earned for a chance to win catalog rewards. Just log in to your My Exclusive Loyalty Program account and click on the My Challenges tab to trade your lucky charms for a chance to win select exclusive Dior catalog rewards. Additional terms and conditions apply.

WHY DID I LOSE MY LUCKY CHARMS?

Lucky charms are traded for the chance to win select exclusive Dior catalog rewards in a random drawing. Once traded, lucky charms are used and will not be returned if you lose the drawing. However, you can earn more lucky charms by completing new challenges as they become available.

DIOR PRODUCTS (4)

Does Dior test on animals?

Dior does not test any product on animals.

Do Dior products contain Gluten?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. 
However, in spite of a high attention to detail within the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.

How can I find out which ingredients are contained in each product?

Ingredients are listed on the packaging of each product. If you have additional questions, you may contact us by phone at 1-877-903-4671 from Monday to Saturday from 9am to 9pm EST, or via our contact form available here.

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

DIOR AND YOU (1)

I would like to apply for a job at Dior

Please refer to our Dior.com website and click on "Careers" or click on "Our talents" on LVMH.com. You will find our current job and internship offers , as well as application forms.

You can also send us your application by mail to this address:

Parfums Christian Dior
Service des Ressources Humaines
30 avenue Hoche
75008 París

YOUR CUSTOMER SERVICE (2)

HOW CAN I CONTACT DIOR?

Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and assist you from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-903-4671 or online via our contact form available here.
We also invite you to refer to our page "Dior and you" to obtain all our contact information.

What address should I use to write to Dior?

You can also write to us at this address:

LVMH Perfumes & Cosmetics | Parfums Christian Dior

19 East 57th Street , New York, NY 10022

We also invite you to refer to our page "Dior and you" to obtain all our contact information.

ART OF GIFTING (7)

Does Dior use eco-friendly packaging?

As a creator of more responsible and sustainable luxury, Dior now designs all of its iconic gift wrapping in 100% recycled and fully recyclable* paper and cardboard.

 

For a still more environmentally friendly option, you can choose to forgo your gift box and gift wrapping in favor of the lightweight eco-shipping box available exclusively on Dior.com. Thanks to its 46% weight reduction, the fully recyclable* minimalist packaging saves more than 2.5 tons of cardboard and the equivalent of one ton of CO2eq for every 10,000 shipments.

 

* Guidelines may vary depending on location.

Does every order come in the eco-friendly packaging?

You can choose between the eco-shipping box and couture gift box at checkout.

What is the Art of Gifting?

Gifting is an art, and at Dior, this art is the hallmark of unparalleled thoughtfulness. The Dior gift box is a case with a couture soul inspired by the ateliers at 30 Avenue Montaigne where our couture pieces are created. The ateliers’ exceptional attention to detail is reflected in our art of gifting, making every Dior gift is as extraordinary as it is unforgettable.

What is the couture gift box?

The DIOR name embellished in glittering gold, a gift box made of fine textured paper, and an elegant ribbon that puts a festive finishing touch on the final presentation.

Does every order come in the couture gift box?

You can choose between the eco-shipping box and couture gift box at checkout.

How do I get the special couture gift box during holidays?

Our special couture gift box is available during key gifting periods such as Lunar New Year, Valentine’s Day, Mother’s Day, Father’s Day and holiday. Please note, receipt of a special couture gift box is not guaranteed but depends both on availability and the size of your order. For more information, please contact customer service at https://www.dior.com/en_us/contact-parfum

My order did not come in the special couture gift box. Can the empty box be sent to me?

Unfortunately, we cannot ship an empty couture gift box. Please contact customer service at https://www.dior.com/en_us/contact-parfum for further details.