Legal Terms and Conditions

GENERAL SALES CONDITIONS (1)

Preliminary Article

 

Christian Dior Couture (hereinafter referred to as the "Company") creates, designs and sells throughout the world luxury ready-to-wear clothing and fashion accessories for men and women carrying the Company's labels, such as: Christian Dior, Dior, Baby Dior, Dior Jewelry.

 

In order to meet its customers' wishes to best possible effect, in addition to the boutiques run by it and its distribution network, the Company has set in place a system for the distance selling of a selection of items by telephone and the Internet

 

Article 1 – Scope of application

 

These standard terms and conditions of sale are applicable to all sales of items carrying the Company's labels concluded at a distance: (i) either by telephone or through the intermediary of the customer relations department set in place by the Company (hereinafter referred to as: the "Customer Relations Department"), (ii) or through the intermediary of the Company's website, which is identified by the domain name "www.dior.com" (hereinafter referred to as the "Website"):

 

-              by accepting orders placed by customers who are natural persons (as distinct from legal entities) acting as a consumer (as understood by the law and case law), who  habitually reside in the territory of the United States;

 

-              with a view to delivering to these same customers, on their own account, or to any third party of their choice who also normally resides within this territory and whose capacity is likewise that of a consumer (as understood by the law and case law).

 

All sales of items carrying the Company's labels effected through the intermediary of the Customer Relations Department and/or the Website are subject to these standard terms and conditions of sale, which the customer accepts. These terms and conditions may be modified or updated; the terms and conditions applicable to an order placed by a customer are those in force on the day on which the order is placed.

 

Article 2 – Identification of the company making the offer

 

This website www.dior.com is published by Christian Dior Inc. a New York corporation with its principal place of business located at 510 Madison Avenue, 10022 New York, NY. Email address: contactdior@dior.com.

 

 

Article 3 – Information concerning items and limitation of liability

 

3.1          Information (categories, corporate names, definitions, reproduction of items, detailed descriptions: properties, characteristics and composition, etc.) concerning all items carrying the Company's labels offered for sale at a distance is available, in accordance with the legal and regulatory provisions applicable, in all Christian Dior Couture boutiques, on the Website or via the Customer Relations Department, from Monday to Friday, from 9am-10pm (East coast)/ 7am-7pm (West coast) Saturday from 10am-6pm (East coast)/ 7am-3pm (West coast) (except for bank holidays), by telephone at  1-800-929-3467.

 

While taking the utmost care and ensuring the maximum degree of accuracy when placing information and descriptions of the various items online and in regards to the data available from the Customer Relations Department or on the Website or from the Christian Dior Couture boutiques, and regularly updating the said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur. In the same way, although photographs and other reproductions of the items for sale represent them faithfully on the Website and in the Christian Dior Couture boutiques, within the limits of the available techniques and in accordance with best market standards, they may nevertheless contain non-substantial errors. The customer acknowledges this and accepts it. At all events, if an item delivered is not in conformity with its description, the Company undertakes to correct this error, as provided for in Articles 13 and 14 below.

 

3.2          More generally, the Company cannot be held liable:

 

-              for interruptions or delays noted by the Customer Relations Department or on the Website owing to the carrying out of maintenance work, or owing to technical breakdowns, force majeure, or to a third party or to any circumstances whatsoever outside of its control;

 

-              if it is impossible for either the customer or the Company to contact the Customer Relations Department and/or momentarily impossible to access the Website, owing to facts or actions outside of the Company's control, such as computer breakdowns, interruptions of the telephone network or the Internet network, or faults affecting the hardware or software that enables reception of the said Internet network, etc.

 

Article 4 – Conditions concerning the placing of an order for items

 

4.1          In order to place an order with the Customer Relations Department or on the Website, the customer must have reached the age of majority, must usually reside in the territory of the United States, enjoy legal capacity and hold a credit card as defined in Article 9 below.

 

Orders received will be accepted within the limit of the available stocks. To that end, the customer will be informed at the time of accepting the order, either by the Customer Relations Department, or on the Website information page describing each of the items:

 

-              of the availability of the item;

 

-              or, in the event of temporary unavailability of the item in question, of the possibility of ordering it with a view to subsequent delivery within the timeframe specified on this occasion.

 

If, despite the Company's vigilance, the items ordered are no longer available, the Company will inform the customer of this by any appropriate means (telephone call or email) as soon as possible.

4.2          The Company is committed to respect your privacy.

 

Our Personal Data Privacy Policy is available here.  

In addition, the Website uses cookies. For more information about the use of cookies by Company, customer is invited to look up Company Cookie Policy available here.

4.3          The Company reserves the right, to refuse to accept any abnormal order and in particular : (i) placed by a customer with whom there is an outstanding dispute relating to the payment of a previous order; or (ii) that is not compliant with these standard terms and conditions of sale.

 

If the Company notes that the order does not meet these standard terms and conditions of sale (for example: an inaccurate delivery address, or an order that exceeds the order thresholds), it will inform the customer either directly on the Website, or by telephone, or by means of an email. If the customer fails to contact the Company in order to correct any inaccurate items of information or information given in his/her order that is contrary to these standard terms and conditions of sale, the Company reserves the right to purely and simply cancel the order and the corresponding payment.

 

Article 5 – Orders placed by telephone with the Customer Relations Department 

 

Telephone orders can be placed with the Customer Relations Department, at 1-800-929-3467 (toll free), from Monday to Friday, from 9am-10pm (East coast)/ 7am-7pm (West coast) Saturday from 10am-6pm (East coast)/ 7am-3pm (West coast) (except for bank holidays).

 

Once the customer's bank has debited the customer's bank account, the order will be directly forwarded to the Company department responsible for preparing orders for dispatch.

 

All orders placed in this context are binding on the customer.

 

Article 6 – Orders placed by Internet on the Website

 

Orders placed on the Website are subject to strict compliance with the procedures described below, which are confirmed by a succession of different screens on which the successive steps that the customer must imperatively follow in order to validate his/her order are duly displayed.

 

6.1          Step one: the customer selects the items he/she wishes to buy

 

On the Website, the customer selects, registers and validates the identification and quantity of the items that he/she wishes to order (whose availability will be confirmed, if this is the case, by the Company); these items will be added to his/her "Shopping Bag".

 

6.2          Step two: verification of the items selected 

 

The customer may freely modify online his/her "Shopping Bag " containing the items selected, remove an item initially selected, modify the quantities ordered or alternatively add an item by clicking on the corresponding elements placed at his/her disposal in the "Shopping Bag ". The price of the items selected will be automatically displayed in the "Shopping Bag ", as defined below in Article 8.

 

6.3          Step three: confirmation of the items selected and validation of the order

 

Once the customer has made his/her selection and wishes to validate the contents of his/her "Shopping Bag ", he/she must next identify himself/herself:

 

-              If he/she has an account on the Website: by his/her email address (user ID) and password;

 

-              If he/she does not have an account on the Website: by his/her name, address of usual residence to which the order will be invoiced to him/her, telephone number.

 

The customer must also validate:

 

-              the delivery address for the order, it being noted that the said address may correspond to the usual place of residence in the United States, of a third party beneficiary chosen by the customer or, failing this, the address of the company in which the third party beneficiary pursues his/her professional activity if this is located in the same territory;

-              the dispatch method opted for (express or standard post), standard carriage costs being borne by the Company;

-              and, lastly, the chosen payment method.

 

Once all this information has been duly recorded and validated, the price of the items, as defined below in Article 8, and the carriage costs, if any, will be automatically displayed.

 

After communicating the number of his/her credit card, in accordance with the provisions of Article 9 below, the customer must then click on the "VALIDATE MY PAYMENT" button in order to debit his/her bank account.

 

The authorization to debit his/her bank account issued by the customer's bank will then be displayed. The customer is advised to register and/or make a print-out of this debit authorization. Once the customer's bank has authorized the debiting of his/her bank account, his/her "Shopping Bag " will be directly forwarded to the Company department responsible for preparing orders; the customer will then see his/her order number displayed.

 

This order will be binding on the customer as from the time when the "Shopping Bag ", duly filled and validated by the display of the registration page for the order, is received by the Company.

 

6.4          Step four: the Company's acknowledgement of receipt of the order 

 

The Company will then acknowledge having received the order by means of an email sent to the email address communicated by the customer. The customer formally agrees to the Company's using an email for the purpose of confirming the content of his/her order.

 

This confirmation email will note all the information communicated by the customer and will indicate, where relevant, any difficulties or reservations concerning the order (availability of the items ordered, delivery timeframes or payment method chosen). It will give the order number allocated to the customer by the Company.

 

6.5          Step five: dispatch of the items

 

At the time of dispatch of the items ordered to the delivery address chosen by the customer, the Company will send the latter an email informing him/her of the said dispatch and the debiting of his/her payment, as provided for below in Article 9.

 

 

 

 

Article 7 – Proof of the order

 

Generally speaking, it is expressly agreed between the Company and the customer that emails exchanged by the parties will hold good and be held to be authentic, as will the automatic registration systems used by the Customer Relations Department or used on the Website, especially as concerns the nature and date of the order. In addition, the Company will keep the items of information concerning any order whose value is equal to or greater than one hundred and forty dollars (USD$140) for a period of ten (10) years. This information will be made available to the customer on his/her sending a request to that effect to: contactdior@dior.com. The customer is nevertheless advised, in the case of orders placed on the Website, to also keep a copy (in the form of a computer record and/or a paper print-out) of the various items of information relating to his/her order (for example, the email sent by the Company as provided for in Article 6.4 above).

 

Article 8 – Price of the items

 

The prices communicated by the Customer Relations Department or displayed on the Website are given in U.S. Dollars and do not include all taxes applicable or delivery costs.

 

The prices displayed are those in force at the date of the order.

 

The amount of the transport costs, if any: (i) will be communicated to the customer by telephone by the Customer Relations Department; (ii) will be automatically displayed, if relevant, on the Website at the time of the validation of the dispatch method chosen by the customer, as stipulated in Article 6.3 above, and will also be communicated to the customer at the time of confirming his/her order by email.

 

At the time of delivery, the customer will receive written confirmation of the price paid for each item and the delivery costs charged.

 

Article 9 –Payment terms

 

The customer's purchases will be paid for by credit card. The following credit cards are accepted by the Company: Visa cards, Mastercards, and American Express cards. Cards issued by banks domiciled outside of the United States must be international credit cards. In this context, the customer undertakes to effect payment via a credit card of which he/she is the holder, which mentions his/her identity (first name and last name).

 

For phone purchases, the customer will inform the Customer Relations Department by telephone of his/her credit card number and/or his/her bank details. For online payment on the Website: the customer will access a secure server operating in SSL mode (128 bits) that has been certified by a Certification Authority in accordance with secure banking standards. The customer must provide his/her credit card number and/or his/her bank details by filling in the online payment form.

 

The customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The customer therefore authorizes his/her bank in advance to debit his/her account with a view to any registrations or statements forwarded by the Company, even in the absence of invoices signed by the holder of the card. The authorization to debit the customer's account is always given only for the amount of the item/ items bought.

 

The customer's credit card will then be debited after verification that his/her order is in conformity with these standard terms and conditions of sale, and after having checked the availability of the item(s), at the time of the dispatch of the latter by the Company. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the customer proves to be impossible, the order will not be processed by the Company and/or will be cancelled.

 

Article 10 –Delivery

 

Items can only be delivered:

 

-              either to the customer's usual place of residence;

 

-              or to the delivery address indicated by the customer at the time of placing his/her order, it being pointed out that this address must correspond to the usual place of residence of a third party beneficiary chosen by the customer who normally resides in the United States or, failing this, to the address of the company in which the latter pursues his/her professional activity, provided that this is located in the same country as that of the said third party's usual place of residence; it is understood that the items cannot be delivered to hotels or post office boxes.

 

Once payment of the amount payable for the items ordered has been duly recorded, these items will be delivered to the delivery address indicated by the customer. To that end, the latter undertakes to have communicated an exact delivery address to the Company.

 

The items ordered will be delivered:

 

-              either on the date or within the timeframe indicated to the customer by the Company and, at the latest, within thirty (30) days of the date of the order;

 

-              or within the timeframes notified to the customer in the case of temporary unavailability of the item in question and accepted by the customer: (i) at the time of placing his/her order with the Customer Relations Department by telephone; (ii) at the time of adding an item in his/her "Shopping Bag" prior to acceptance of his/her order.

 

The Company will deliver the items ordered by standard or express carrier as chosen by the customer. Deliveries will take place exclusively in the United States.

 

Article 11 – Reservation of title

 

THE COMPANY RESERVES THE OWNERSHIP OF THE ITEMS DELIVERED UNTIL SUCH TIME AS THE PRICE HAS BEEN PAID IN FULL, IN PRINCIPAL AND INTEREST. PAYMENT WILL BE COMPLETED ONCE THE PRICE HAS EFFECTIVELY BEEN DEBITED. IN THE CASE OF TOTAL OR PARTIAL NON-PAYMENT, THE COMPANY MAY ISSUE A FORMAL CLAIM IN RESPECT OF THE ITEM OR ITEMS DELIVERED BY THE COMPANY TO THE CUSTOMER.

 

 

Article 12 – Returns

 

 The customer may return an item previously purchased on the Website via the section "Return request" without having to justify his/her decision, within thirty (30) days as from the time of receiving the items. The customer acknowledges that he/she has been informed and accepts that he/she may not return personalized items, for items made to his/her specifications and/or revised or altered at his/her request.

 

The customer must then return the items delivered:

 

-              either by following the various different steps of the procedure, as described on the Website, in the context of which all the costs of returning the items will be met by the Company, within the limit of one dispatch of returned items per order;

 

-              or by any means chosen by them, at his/her own expense.

 

Customer is advised to keep any proof of having returned items, which presupposes that the items will be returned by the customer by recorded delivery or any other means that allows a specific date to be established.

 

At all events, the return of items that have been delivered must be made by the customer:

 

-              within thirty (30) days as from the time of purchase

 

-              in their original packaging (or at least in packaging that will afford the items in question an equivalent degree of protection during their return transport), in perfect condition that enables them to be put back on sale by the Company, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the items delivered.

 

Reimbursement of the price invoiced for items returned will be processed by crediting the customer's bank account within, at the latest fourteen (14) days as from the time when the Company receives the said items. Any personalized, revised or altered item, or any item returned in a damaged, used, incomplete or soiled condition, may not be refunded or exchanged.

 

Article 13 – Conformity – warranty

 

The customer must ascertain that the items delivered to them correspond to his/her order. If the items delivered are not the items that were ordered, the customer is advised to:

 

-              inform the Company of this as soon as possible, either directly on the Website under the heading "Return request", or by means of a telephone call made to the Customer Relations Department (at the number and during the times indicated in Article 3 above), or by means of an email sent to: contactdior@dior.com explaining why the item is not in conformity with his/her order,

 

-              and return the items in question in their original packaging (or at least in packaging that will afford the items in question an equivalent degree of protection during their return transport), in perfect condition that enables them to be put back on sale by the Company, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the items delivered,

 

-              following, in order to facilitate the Company's processing of the returned item, the various different steps of the procedure as described on the Website, in the context of which all the costs of returning the item will be met by the Company, within the limit of one dispatch of returned items per order.

 

If the customer organizes the return of the said items himself/herself, by means chosen by him/her and at his/her own expense, he/she is advised to keep any proof of having returned the items by recorded delivery, or by any other means that allows a specific date to be established. The cost of returning the item will be met by the Company, provided that the Company agrees that the customer is right in claiming that the item returned is not in conformity with his/her order, further to the latter's having sent proofs of the said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly.

 

If it is not possible to exchange the item returned, reimbursement of the price invoiced for non-compliant items that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned items.

 

 

Article 14 – Force majeure

 

The Company's performance of all or part of its obligations will be suspended in the event of the occurrence of an act of God or a case of force majeure which prevents or delays their performance. The Company will inform the customer of any such act of God or case of force majeure within seven (7) days of its occurrence.

 

If this suspension of the Company's performance of its obligations continues for more than fifteen (15) days, the customer will have the ability of cancelling the order in course. In this case, the customer will be reimbursed by the Company as soon as possible by crediting his/her credit card used in the transaction.

 

Article 15 – Non-renunciation

 

The fact that at any given time the Company abstains from enforcing the performance of any of the provisions set forth in these standard terms and conditions of sale cannot be interpreted as constituting renunciation of the possibility of subsequently invoking the said total or partial non-performance.

 

Article 16 – Validity of the standard terms and conditions of sale

 

Should any of the provisions of these standard terms and conditions of sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting from the said standard terms and conditions of sale will remain unchanged and will continue to be applicable.

 

Article 17 – Disputes - Applicable law

 

This Agreement is governed by the laws of the United States and the State of New York, without regard to its conflict of law provisions.  You agree that any cause of action that may arise under this Agreement will be exclusively brought in the appropriate court in New York County and You agree to submit to the personal and exclusive jurisdiction of the courts located in New York County.

 

 

 

01/06/2018 4:05 pm

 

07/03/2019 05:55 pm

 

CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT (1)

Christian Dior Inc. and its affiliated companies (collectively, the "Dior Group") supports the goals of the California Transparency in Supply Chains Act of 2010 (the "Act") and strives to be a model example of human rights and fair labor practices throughout its business activities.

 

The Dior Group chooses the best suppliers in its field who provide premium quality in both their products and services but also by way of their ethical, social and environmental approaches and beliefs. To this end, the Dior Group chooses its suppliers based upon their ethics, honesty, and integrity in their business dealings, as well as the social and environmental principles by which they operate.

 

The implementation of the Act presents the opportunity for the Dior Group to reaffirm its commitment to enforcing measures that fight against slavery and human trafficking.

 

As a responsible corporate actor, the Dior Group has long since integrated standards of the Act into its daily business practices and how our suppliers are selected.

 

The Dior Group's actions in this area include the following:

 

 

Verification Requirements for Suppliers

 

The Dior Group has implemented the Dior Group Code of Conduct (the "Code") and requires all suppliers (including their subcontractors involved with the manufacturing procedure for Dior's products) to agree to and adhere to the terms of the Code. The Code sets forth and establishes non-negotiable minimum standards for the Dior Group's suppliers in the areas of health and safety, labor standards, business integrity, and the environment. In addition, the Dior Group may conduct supplier audits, described below, in order to verify that its suppliers are complying with the Code.

 

Supplier Audits

 

The Dior Group audits suppliers that, based upon an analysis of the volume of the supplier's business and the risk of abuses in the country in which the supplier is located, pose a high risk of working condition violations to ensure that its suppliers are compliant with internationally recognized Social Accountability standards such as the Social Accountability Internationals SA8000, an international standardized code of conduct for improving working conditions around the world.

 

Verification of Supplier Compliance

 

The Dior Group requires its suppliers to sign and to adhere to the Code.

 

Maintaining Accountability

 

In the event the Dior Group becomes aware of any actions or conditions not in compliance with the Code, the Dior Group reserves the right to demand corrective measures as well as the right to terminate an agreement with any supplier who does not comply with the Code.

 

Training to Company Employees

 

The Dior Group and its employees endeavor to respect the laws and regulations in all countries in which they operate, and conducts its business according to principles outlined in the International Labour Organization and the United Nations Universal Declaration of Human Rights.

 

The Dior Group will continue to evolve and adapt its policies and procedures to a changing world in order to reflect the Dior Group's unwavering commitment to ethical business principles.

 

10/30/2018 10:34 am

GENDER EQUALITY INDEX  (1)

In 2020, companies from the LVMH group in France have calculated their gender equality index. This index totals 92/100 points for Christian Dior Couture.