Key Case

Free returns within 30 days

You can return or exchange any order – in original condition – within 30 days of receiving it, unless it is a matter of a personalized item (in particular with all labels and patches attached).
For more information, please consult our FAQs.

Free Scheduled delivery

Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order, Dior offers 2 rapid and secure delivery options :

- Scheduled Premium Delivery (Same Day or Scheduled Delivery): Free for all orders, available seven days a week in specific locations.

- Pick-up in Store: Free for all orders, available  in select locations
 

The estimated delivery date including the preparation of your order and shipping will be determined at checkout.
Deliveries will be made Monday through Sunday (including holidays). A signature or an OTP code will be required upon delivery (with the exception of some remote cities which might only require a signature).
A select number of boutiques offer our Pick-up in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.

Dispatch within 24 hours

Orders are prepared and dispatched Monday through Sunday when placed by 3:30pm or the following business day when placed after that time.
Same Day Delivery is available after 6pm for orders placed before 3:30 pm, in major cities in the UAE.
Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.