DELIVERY
Free delivery on all orders
Standard delivery (DPD): delivery takes place within 2 to 3 working days from the date of dispatch. Delivery is free for all orders over CHF 100.
Deliveries are made from Monday to Friday. The delivery time applies as soon as you receive the order dispatch confirmation e-mail.
Your order can be delivered to your usual place of residence or to an address indicated when ordering online on Dior.com. In case of unavailability of an item, delivery times may be modified.
Please note that your order requires a preparation time of 1 to 4 days, excluding weekends. If you wish to return your package, please take into account the return conditions for a refund acceptance of your order.
You can return your order within 30 days of receipt using the prepaid return label inside your order. Dior will cover the cost of return shipping, up to a limit of one return per order.
All products must be returned in their original packaging, unopened, in perfect condition, complete (accessories, bags, instructions, warranty, etc.) and accompanied by the duly completed return documents.
In the event of the return of products that have been the subject of a promotional offer including one or more gifts such as samples, pouches and gift boxes, all items must be returned by the customer to PCD. If one of them is not sent, we will not be able to accept the return and your refund will be blocked. We will not authorize any reshipment to the customer if the return decision is withdrawn.
Personalized or engraved products are not subject to refund, with the exception of damaged products. You may return your unwanted products if they are unopened and meet the retraction conditions and place a new order on Dior.com.
Customers are advised to keep all proof of return (tracking number, etc.).
Once the item has been returned, received in our warehouse and if it meets the return conditions, the refund will be made by credit or bank transfer depending on the payment method used at the time of the online purchase.
For payment by credit card, the refund will be made within 14 days of receipt of the items by our warehouse.
For payment by bank transfer, the refund period will be extended.
For any additional information on return or refund conditions, please consult our General Terms and Conditions of Sale.
You will receive your refund within 14 calendar days of your returned order arriving in our warehouse and fulfilling the return conditions. Your refund will be credited to the same bank account as your original payment. If you have not received your refund within 20 calendar days of your return, please contact our Customer Service Department.
Engraved and personalized products cannot be returned, except in the case of a defect.
