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What is concierge delivery ?

Dior’s Premium Delivery service allows you to choose the most suitable delivery date and time to ensure your availability and convenience, ranging from a next-day option to up to fifteen calendar days. Saturday deliveries are included for selected areas. Choosing your own time slot, whether a specific day or even a two-hour window, can help you to better plan receipt of your order or the perfect Dior gift.

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Bring the boutique experience to your home and experience first-hand the care and attention to detail so dear to the House. You will first be contacted to make sure you are available to receive your delivery. Upon arrival, your dedicated driver will share the full Dior customer service with you, complete with Dior shopping bag and iconic packaging.

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Our vehicles are either fully electric or hydrid to ensure no or minimal environmental impact dur to your delivery. Each parcel is also fully secured through the utmost care and monitoring throughout the shipping process.

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You have 30 days from the date of delivery to request a refund or exchange. For any questions or immediate changes, please contact Customer Care.

Free returns within 30 days

Holiday Season: You can return or exchange any order (placed between October 25th, 2025 and January 2nd, 2026) – in original condition – until January 31st, 2026, unless it is a matter of a personalized item (in particular with all labels and patches attached).  
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Orders are prepared and dispatched Monday through Friday when placed by 12 p.m. EST or the following business day when placed after 12 p.m. EST. 

Delivery time is estimated from the time your order is shipped. Potential delays to be communicated.

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Dior Client Service Center, is available by phone from Monday to Friday from 10 am to 8 pm and Saturday from 10 am to 6 pm GMT, or at any time via email.

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Parfums Christian Dior lets you personalise its creations, giving you a unique and precious experience. This special service is available year-round in your Online Store.

Engraving may take 2-4 working days, extending the delivery time. Dior will notify you when the order is shipped.  Engraved products cannot be returned except when due to defect.

THE ENGRAVING STUDIO: A UNIQUE AND PRECIOUS EXPERIENCE.

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Dior offers complimentary basic alterations on presentation of a proof of purchase within three months of the purchase date (excluding the specific materials and some embroidered pieces)
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Conceived to use as few resources as possible, this single-material packaging is made from 100% recycled cardboard, and incorporates solvent-free, water-based ink.
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Emblematic of the art of gifting dear to the House, Dior’s iconic signature packaging is responsibly produced, certified and made of more than 90% recycled materials.

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You have 80 days from the date of the delivery to request a refund of your order. 
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You can return all or part of your Dior order within 14 working days of delivery to you. Please complete the returns form that’s enclosed in your order with all the required information.

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<a target="_blank" href="https://www.dior.com/en_gb/fashion/legal-terms#general-sales-conditions-general-terms-and-conditions-for-online-and-distance-sales">More details</a>

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Between refinement and audacity, La Cabine Dior reveals the many secrets of Maria Grazia Chiuri's creations through a playful fitting session in which a young woman lets herself be guided by the subtle art of detail so dear to the House. A subjective narrative, unprecedented and fascinating, celebrating the many sides of Dior elegance, from unique heritage to infinitely plural reinterpretation(s).

Discover the series La Cabine Dior, a fascinating odyssey that discloses the infinite reinvention(s) of Dior style in images.

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Please see Dior’s privacy notice for additional information about our data protection practices and your choices including in relation to our virtual try on technology : https://www.dior.com/en_gb/fashion/personal-data2#christian-dior-privacy-policy-christian-dior-privacy-policy

By clicking "I agree" below, you confirm the following:
<ul>
<li>You will be allowing Dior short term access to the webcam on your device for purposes of your virtual try on experience</li>
<li>In doing so, you will be able to see images of yourself wearing the Dior clothing and/or accessories you selected. At such time, the webcam images displayed via your webcam will collect information such as your facial features or other visual characteristics of you</li>
<li>The visual information displayed via the webcam is not stored or retrievable by Dior or any of its partners (such as those providing the technology for the virtual try on service) when your session closes</li>
<li>In addition, your virtual try on images are not used by Dior or its partners for any other purposes</li>
<li>Please see Dior&rsquo;s <a href="https://www.dior.com/en_gb/fashion/personal-data2#christian-dior-privacy-policy-christian-dior-privacy-policy" target="_blank">privacy notice</a> for additional information about our data privacy &amp; protection practices and your data privacy choices</li>
<li>Please see Dior&rsquo;s <a href="https://www.dior.com/en_gb/fashion/legal-terms" target="_blank">terms of use</a> for information about the terms and conditions for using the Dior.com website</li>
</ul>

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In the context of the use of the Virtual Try On tool, Parfums Christian Dior implements a processing of your personal data for the purpose of offering you a personalised augmented reality virtual make-up trial experience.

You may withdraw your consent at any time. You can also access the data concerning you. You have a right to rectification, a right to erasure, a right to limitation of processing and a right to portability of your data. To do this or for any other question, you can contact Parfums Christian Dior via our contact form [here](https://www.dior.com/en_gb/beauty/contact-parfum).

In order to learn more, we invite you to consult our [privacy policy](https://www.dior.com/en_gb/fashion/personal-data2).

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