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For any request relating to the Women, Men, Baby, Jewelry or Watchmaking universes, you can contact Christian Dior Couture Client Service Center.

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Our advisors are available : Monday, Tuesday and Friday from 4pm to 10pm; Wednesday and Thursday from 2pm to 8pm; Saturday and Sunday from 9am to 7pm

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You will be able to collect your parcel at a time that suits you within 14 days from the date of delivery.

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01. PROVIDE YOUR DETAILS

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02. Receive a confirmation

within 24 hours to try on the item. You are free to purchase or change your mind

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You have already personalised or added this product to your cart. Unfortunately, you cannot order the same product again, regardless of whether it is personalised.

THIS PRODUCT COULD NOT BE ADDED TO YOUR CART

None could be returned or exchanged. The delivery time might be extended from 24 to 48 working hours.

This personalised product will be prepared exclusively for you.

Complimentary engraving on orders including fragrance or Minaudière

Only the first character can be entered in capslock. Special characters allowed: @!?

Parfums Christian Dior lets you personalise its creations, giving you a unique and precious experience. This special service is available year-round in your Online Store.

Engraving may take 2-4 working days, extending the delivery time. Dior will notify you when the order is shipped.  Engraved products cannot be returned except when due to defect.

THE ENGRAVING STUDIO: A UNIQUE AND PRECIOUS EXPERIENCE.

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It can therefore neither be returned nor exchanged. Its delivery time will be extended from 24 to 48 working hours.

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DELIVERY AND RETURNS

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MY SELECTION

Personalize your bag

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TO COMPLETE THE SILHOUETTE

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All orders come wrapped in an iconic Dior gift box – responsibly produced, certified and made of more than 90% recycled materials

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You have 80 days from the date of the delivery to request a refund of your order. 
For any questions or immediate changes please contact Customer Service.

For the holiday season Dior is offering extended returns until January 20th 2023 for all orders placed between November 15th and December 20th.

You can return all or part of your Dior order within 14 working days of delivery to you. Please complete the returns form that’s enclosed in your order with all the required information.

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WHAT OUR CUSTOMERS SAY

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<a target="_blank" href="https://www.dior.com/en_gb/legal-terms#general-sales-conditions-general-terms-and-conditions-for-distance-sales">More details</a>

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Please see Dior’s privacy notice for additional information about our data protection practices and your choices including in relation to our virtual try on technology : https://www.dior.com/en_gb/fashion/personal-data2#christian-dior-privacy-policy-christian-dior-privacy-policy

By clicking "I agree" below, you confirm the following:
<ul>
<li>You will be allowing Dior short term access to the webcam on your device for purposes of your virtual try on experience</li>
<li>In doing so, you will be able to see images of yourself wearing the Dior clothing and/or accessories you selected. At such time, the webcam images displayed via your webcam will collect information such as your facial features or other visual characteristics of you</li>
<li>The visual information displayed via the webcam is not stored or retrievable by Dior or any of its partners (such as those providing the technology for the virtual try on service) when your session closes</li>
<li>In addition, your virtual try on images are not used by Dior or its partners for any other purposes</li>
<li>Please see Dior&rsquo;s <a href="https://www.dior.com/en_gb/fashion/personal-data2#christian-dior-privacy-policy-christian-dior-privacy-policy" target="_blank">privacy notice</a> for additional information about our data privacy &amp; protection practices and your data privacy choices</li>
<li>Please see Dior&rsquo;s <a href="https://www.dior.com/en_gb/fashion/legal-terms" target="_blank">terms of use</a> for information about the terms and conditions for using the Dior.com website</li>
</ul>

Other available declinations

In the context of the use of the Virtual Try On tool, Parfums Christian Dior implements a processing of your personal data for the purpose of offering you a personalised augmented reality virtual make-up trial experience.

You may withdraw your consent at any time. You can also access the data concerning you. You have a right to rectification, a right to erasure, a right to limitation of processing and a right to portability of your data. To do this or for any other question, you can contact Parfums Christian Dior via our contact form [here](https://www.dior.com/en_gb/beauty/contact-parfum).

In order to learn more, we invite you to consult our [privacy policy](https://www.dior.com/en_gb/fashion/personal-data2).

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