How can we help you?

All Dior.com orders are paperless, you will receive no receipt with your gift.

Unfortunately, it is not possible to return different orders in the same box. Please return every order in a separate box. The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved products cannot be returned except when due to defect.

Unfortunately, engraved products cannot be returned except when due to defect.

*Qualifying thresholds will be changing from 12th January 2026

Your loyalty status - Pearl, Silver, Gold, or Platinum - is determined based on two factors:

- The number of qualifying purchases made
- Total amount spent within the past 12 months

Once a status level is achieved, it is valid for 12 months, unless you make additional qualifying purchases that elevate you to a higher tier with the exception of Platinum.

Please note that both your total spend and number of purchases are calculated on a rolling 12-month basis. This means that each day, purchases made more than 12 months ago are no longer counted towards your status. As a result, your progress toward the next tier may change daily.

Example:
Purchase 1: 1st March 2025 (£100)
Purchase 2: 1st May 2025 (£200)
Purchase 3: 1st July 2025 (£300)

As of 1st May 2025, you reach Silver status as you meet the criteria of at least 2 purchases with a total spend of £250 or more within 12 months.

As of 1st July 2025, you reach Gold status by meeting the criteria of at least 3 purchases and a total spend of £600 within 12 months. Your Gold status will then remain valid until 30th June 2026, unless you reach Platinum status before that date.

On 1st March 2026, the purchase made on 1st March 2025 (£100) will no longer count towards your rolling 12-month total. Whilst your Gold status remains valid until 30th June 2026, your rolling 12 month spend total is £500 (purchase 2&3). When your status expires on 30th June 2026 you will need to spend £100 or more prior to expiry to maintain your Gold status. 

To reach Platinum status, you must meet both of the following within a 12-month period:
-    A minimum spend of £1,200
-    At least 4 purchases

Therefore, to reach Platinum status, you must make at least 2 additional purchases with a combined total spend of £700 or more.

Important: If you make 2 or more purchases in a single day, the combined spend of all your purchases on that day will be counted. However the 2 or more purchases made on the same day will count as a single purchase.
 

Dior offers complimentary gift packaging for every order. Your order will be presented in an elegant Dior gift box or clutch, accompanied by a satin ribbon. You receive one gift box or clutch per order. Please note that this offer is valid while stocks last.

You can also add a personalised gift message to your order in the checkout process, where you are able to use the Latin alphabet, numbers and punctuation. It is not possible to use symbols or emojis in your personal message.

If you wish to help us reduce our environmental impact, please select the Eco-shipping box option in the checkout. This is 46% lighter than the Couture gift box and fully recyclable.

*Our Dior Backstage Eyelash Curler and Dior Backstage Blender will be shipped in our Eco-shipping box.

Registered members are able to cancel their orders directly from their account. Please sign in to your account and select the order by clicking "Order Details", scroll to the bottom of the page and select "Cancel My Order".

Please note that you will have 15 minutes from the time you made the order to cancel it. Orders cannot be cancelled outside of the 15 minute window.

Unfortunately, orders made using PayPal cannot be cancelled.

Guest members are currently unable to cancel their orders.

Unfortunately, it is not possible to exchange your Dior products. You can return any unwanted and unopened products using the returns function in your Dior.com account or by using the Returns Portal if you are not a Dior.com member.

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and once you are logged in, click on the options under Your profile to change or delete information.

If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

Your Couture purchases are not eligible purchases for the purpose of Dior Beauty Privé as the membership program rewards only your beauty purchases. You are rewarded when you purchase Perfumes, Skincare or Make-Up products, as well as La Collection Privée products on Dior.com or in the eligible Parfums Christian Dior points of sale.

DPD Next Day Delivery

DPD Saturday Delivery

Saturday Delivery is not possible for personalised orders. Please note that we are currently unable to provide Saturday delivery to Northern Ireland (all postcodes starting with BT). Please note that deliveries on the 24th and 31st of December are postcode dependant and will be determined by DPD's delivery schedule.

DPD Sunday Delivery

Sunday Delivery is not possible for personalised orders. Please note that we are currently unable to provide Sunday delivery to Northern Ireland (all postcodes starting with BT).

Can I return any unwanted Christmas gifts later than 14 days?

Gifts purchased between September 25th to December 31st 2025, can be returned until January 31st 2026. The gifts must be returned in their original condition, unopened and with all packaging/hygiene seals intact. Personalised gifts cannot be returned except when due to a defect.

Payments for purchases on Dior.com can be made using a Visa, MasterCard, American Express or Maestro debit or credit card. It is also possible to pay with PayPal or Apple Pay. Please note that any orders made with PayPal Express or Apple Pay are shipped with our eco boxes. If you would like to receive a couture gift box please go through the full checkout process.

You are also able to pay for your order using Klarna's Pay in 3 or Pay Later options. Please note that for the Pay in 3 option, there must be a minimum spend of £25.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply .

To access your information just log into your Dior.com account. You can keep track of your status progress, discover benefits and rewards of your status level, and check your purchase history in your Dior.com account.

Orders placed on Dior.com can only be shipped to the United Kingdom. Unfortunately it is not possible to deliver your order to a P.O. Box or a self storage facility.

Delivery to some postal codes in the Scottish Highlands and Islands may take 2 - 5 days. These postal codes are AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 and ZE1-3.

If you placed your order via your Dior account, log in to your account then click on “My Perfume & Beauty orders”. You will then be able to follow the status of your order.

If you placed your order as a guest please ensure that you entered the correct email and phone number at checkout, track the progress of your delivery using the tracking number provided in the Order Confirmation email at the DPD website.

If you do not receive your package within 5 working days, please contact our Customer Service.

Creating an account enables you to track the delivery of your Dior purchases and allows you to check your order history. You can also update your contact information directly in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

Dior offers complimentary next day delivery for every day of the week. Choose DPD Next Day Delivery for delivery on Monday to Saturday or choose DPD Sunday Delivery for delivery on Sunday.

Please note that Dior offers complimentary free delivery to all registered members, all unregistered members will pay a fee of £4 for all orders under £50. 

DPD Next Day Delivery

Orders need to be placed before 7pm for delivery the next day (Monday to Thursday). 

Please note that we are currently unable to provide Next Day delivery for Northern Ireland (all postcodes starting with BT).

DPD Saturday Delivery

Orders need to be placed before 7pm on Friday for delivery on Saturday. Orders placed after 7pm on Friday will be delivered on Saturday the next week. Saturday Delivery is not possible for personalised orders.

Please note that we are currently unable to provide Saturday delivery for Northern Ireland (all postcodes starting with BT).

DPD Sunday Delivery

Complimentary

Orders need to be placed before 7pm on Saturday for delivery on Sunday. Orders placed after 7pm on Saturday will be delivered on Sunday the next week. Sunday Delivery is not possible for personalised orders.

Please note that we are currently unable to provide Sunday delivery for Northern Ireland (all postcodes starting with BT).

On the delivery day if you decide you no longer want the item our driver will take it back free of charge.

If you decide to keep the item on the day it was delivered but change your mind later please contact our customer service team within 14 days of its delivery to organise a collection. 

If an order is made early in the week you will be given the option for a weekend delivery. Any orders made on Thursday or Friday will not be eligible for delivery that weekend.

Our white gloved delivery drivers will give you a call an hour before they are due to arrive and will be able to deliver your item to a room of your choice or to your front door. Please note that you will be required to sign a delivery receipt form which confirms that you have received your item. Our delivery driver will also take a picture to confirm the items condition on delivery.

All orders for exceptional pieces are processed Monday – Friday. Please allow 5-7 working days from the date of your order to receive it.

If there is anything wrong with your order please get in touch with our customer service team who will be able to assist you.

Please note we only deliver to postcodes within the cities below. Unfortunately, any orders with addresses outside these cities will be cancelled and refunded.

Northampton, London, Oxford, Reading, Northampton, Cambridge, Peterborough, Leicester, Coventry,Royal Leamington Spa, Stratford Upon Avon, Banbury, Slough, Stevenage, Cambridge, Birmingham, Wolverhampton, Worcester, Gloucester, Croydon, Luton, Watford, Bedford, Hemel Hempstead, Saint Albans, High Wycombe, Aylesbury, Kettering, Dunstable, Bletchley, Corby, Wellingborough, Bicester, Leighton Buzzard, Harpenden, Rushden, Amersham, Chesham, Cranfield, Watlington.

Once you place an order, one of our beauty consultants will get in touch with you with 3 delivery date options for you to choose from. Please note that if you would like to cancel the order and delivery, this must be done 24 hours before your delivery time.

This might be a technical issue on our side. If the problem persists, please contact our customer services team via our contact form here or by calling them on +44 (0) 207 216 0216.

We are not able to add store transactions retrospectively. For missing Dior.com transactions and more information, please contact our customer services team via our contact form here or by calling them on +44 (0) 207 216 0216.

If you placed your order via your Dior account, log in to your account, then click on My Perfume & Beauty Orders. You will then be able to check the status of your order. You can also follow your order with the DPD tracking link in your Shipping Confirmation email.

If you placed your order as a guest, please contact our Customer Service, where one of our advisers will be pleased to update you on the progress of your order.

Dior would like to offer you:

- x2 complimentary samples on every order

- x1 complimentary travel size miniature for orders over £120

- x1 complimentary gift on orders over £150 placed during special weeken promotions as notified on the website

You can simply select and add these complimentary Dior products to your basket and begin the check-out process by clicking “Proceed to checkout”. This offer is valid while stocks last, and can be withdrawnor amended at any time without notice.

Dior offers you 2 complimentary samples of your choice with any order. You can simply add the Dior products to your basket and begin the check-out process by clicking “Proceed to checkout”. You can select your samples by clicking on the images on the next page. Your 2 complimentary samples are now added to your order. This offer is valid while stocks last.

One of our Dior Ambassadors would be happy to give you personalised advice and assist you anytime from Monday to Saturday from 9 am to 6pm by phone at +44 (0)20 7216 02 16, online via our contact form available here or through our live chat service.

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on Create an Account and fill in the obligatory information. Finally, click on Create my Account.

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service.

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

In order to check the availability of a product, choose the product that interests you on our website and click on it. This will result in one of two things:

1. If the SHOP button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.

2. It is, however, possible that the item you are looking for is not available for online purchase at the moment. If the ALERT ME button appears, this means that you can sign up to be notified when the item becomes available again.

You can contact our Customer Service, where our advisers will be delighted to assist you with your purchases.

You will receive your order confirmation and receipt by email. Your receipt will also be sent along with your order to the shipping address you provided. You can also get a hard copy of your receipt from your account by visiting the \"My Perfume & Beauty orders \" section then clicking on the receipt you wish to print.

If you placed your order as a guest, your receipt will be sent together with your order to the shipping address you provided.

The complimentary loyalty skincare services offered for Gold and Platinum (micro-peeling and Le Soin Dior Prestige) are available in the following locations: 

Selfridges London
Flannels Meadowhall
HBeauty Edinburgh
HBeauty Lakeside
HBeauty Metro Centre
HBeauty Milton Keynes

Please note that these services are not redeemable in Dior La Suite Harrods Knightsbridge. 

Services are available for 12 months. To book any of these services, please consult a Dior Beauty Ambassador in store.

To join the Dior Beauty Privé membership program, you simply need to create a Parfums Christian Dior account on Dior.com or in one of the eligible Parfums Christian Dior points of sale.

You will receive instructions by email when you are eligible for a gift. For Silver members, gifts will be available either at a participating Parfums Christian Dior point of sale or via Dior.com. For Gold and Platinum members, gifts can be ordered via Dior.com with complimentary delivery or collected at a participating Parfums Christian Dior point of sale.

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

You can simply add your Dior products to your basket. In your basket, please enter your promo code in the box provided and click “Ok”.

You can return all or part of your Dior order within 14 calendar days of delivery to you. You must return all free gifts and samples (unless it is a Try it First sample) with your products in order for your refund to be processed.

The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Personalised products cannot be returned except when due to defect, please contact customer service directly to discuss before attempting to return the product.

Registered Members are required to log into their account and select the specific order they wish to return. The return process can be initiated from the order details page.

If you are a Guest Member please click here to log your return.

We are unable to process returns for purchases made in-store or within a partnered retail location. We also cannot accept a return or process a refund at any Dior Counter or store for purchases made via Dior.com.

You will receive your refund within 14 calendar days after returning. For any questions about returning your order, please contact our Customer Service team.

All unregistered members are charged a £4 delivery fee for orders under £50. Please note that the £4 delivery charge is non-refundable and will be deducted from your returned order when it's processed. 

Can I Return Orders From Northern Ireland?

Unfortunately, we are unable to offer complimentary returns to customers in Northern Ireland. To return your order to us, please send it back using a tracked service and retain your delivery receipt, this will assist with the refund process. 

The number and value of your purchases in the preceding 12 months will determine your status. Multiple purchases made on the same day will count as a single purchase for the purposes of the Dior Beauty Privé program. Further information on the number and value of the purchases relevant for each status can be found in the Dior Beauty Privé program terms and conditions available here. 

You will receive your refund within 14 calendar days after returning. Your refund will be credited to the same bank account as the original payment. If you have not received your refund after 14 calendar days, please contact our Customer Service.

Your status is based on Dior Beauty product purchases. Therefore, purchasing a gift card doesn’t count as an eligible purchase. However, if you use a gift card as a means of payment to purchase an eligible product, this will count as an eligible purchase in the Dior Beauty Privé program.

You can contact our customer services team via our contact form here or by calling to talk directly to an advisor on +44 (0) 207 216 0216.

Your status is calculated based on the billed amount, therefore only the actual value of your payment after the application of the promo code will count towards your Dior Beauty Privé status.

All transactions done on Dior.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.

We reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

From 12th January 2026, the qualifying thresholds for each status level will change to:

Silver: 2 purchases with a combined spend of £300 or more
Gold: 3 purchases with a combined spend of £700 or more
Platinum: 4 purchases with a combined spend of £1500 or more

From 5th January 2026, a birthday gift will no longer be offered to new Silver members. Members who reached Silver status prior to this date will be eligible for previous benefits of Silver status for 12 months, which includes the physical Silver birthday gift. 

Members who reach Silver status on or after 5th January 2026 will not be eligible for a birthday gift. 

Some of our products, due to their nature, can only be delivered by concierge delivery. Where this is the case, it will be made clear to you during the ordering process.