Legal Terms and Conditions

LEGAL TERMS AND CONDITIONS (1)

GENERAL SALES CONDITIONS (1)

ONLINE GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale are those of Christian Dior Couture Arabia For Trading, a limited liability company, organized under the laws of the Kingdom of Saudi Arabia, with a capital of SAR 30,000,000.00, under commercial registration number 1010853077, foreign investment license issued by the Ministry of Investment of Saudi Arabia dated 04/12/2024 number 104074405178579, tax registration number 311646754400003, and with registered office at 2775, Othman Al Radhi Street, 6832 Al Yasmeen District, Postal Code 13325, Riyadh, Kingdom of Saudi Arabia (“Dior”).

 

Dior distributes haute couture and luxury Products including notably ready-to-wear Products, fashion accessories, shoes, leather goods, jewelry for both men and women, in particular those bearing Dior labels, such as: Christian Dior, Dior, Baby Dior, CD (together, the "Products").

 

In order to better meet the expectations of its customers, in addition to the boutiques it operates and its selective distribution network, Dior has set up a phone service system and an electronic (Internet) system for the distance selling of a selection of Products.

 

Article 1 - Scope and Acceptance of the General Terms and Conditions of Sale

These general terms and conditions of sale govern the sale of Products made: 

1)           by phone via the customer service department set up by Dior, accessible via the number referred to in Article 2.1 below ("Customer Service");

2)           via the Dior website identified by the domain name www.dior.com/en_sa and www.dior.com/ar_sa (the "Site").

The Products are to be sold exclusively to individuals who are end-customers, for their own and personal use or for a gift (the "Customer"), excluding notably purchases for professional activities and purchases by resellers or intermediaries acting on behalf of resellers. Therefore, the Customer confirms that they are acting as a consumer and that they do not intend to resell or use the Products for commercial or professional purposes. 

No payment from companies will be accepted. Sales to minors are prohibited.

The Customer certifies that they have the legal capacity to enter into the commitments provided for in these general terms and conditions of sale. The Customer further certifies that they are of legal age to make orders in accordance with applicable laws and if not, the orders will be made by the Customer’s legal guardian. Dior may at any time update and modify the general terms and conditions of sale. The conditions applicable to the sale of a Product by a Customer are those in effect at the time of the conclusion of the contract of sale as detailed in section 2.2.4 below. With each purchase of a Product on the Site, the Customer will be asked to indicate their acceptance of the general terms and conditions of sale in effect by ticking the box "I accept Dior’s general terms and conditions of sale". The Customer will be able to view the general terms and conditions of sale prior to being requested to confirm their acceptance.

  

Article 2 - Ordering Information

2.1     Orders placed by Phone with Customer Service

Orders by phone may be placed with Customer Service at +8008500262 (price of a local call), Sunday to Saturday from 10:00 to 22:00 (except public holidays).

Once the Customer's bank has debited the Customer’s bank account, the order shall be directly forwarded to the Dior department responsible for preparing the order.

Any order placed in this context is binding on the Customer.

 

2.2     Orders placed by Internet on the Site

Orders placed on the Site are subject to strict compliance with the procedures described below.

Special orders (including personalization) cannot be placed on the Site; Dior invites its Customers wishing to order special Products to visit a boutique to place their order.

 

2.2.1  Customer’s Selection of Products

On the Site, the Customer selects, enters and validates the identification and quantity of the Products that they wish to order; said Products are added to the Customer’s "Shopping Bag".

The Customer may freely modify their "Shopping Bag", delete an initially selected Product, modify the quantities ordered or alternatively add an Product by clicking on the corresponding elements within the "Shopping Bag".

 

2.2.2  Identification

Once the Customer has completed their selection and wishes to validate the contents of the "Shopping Bag", the Customer can either login or continue as a “guest”. The Customer can also login before selecting Products.

If the Customer already has a customer account on the Site, they can log in with their email address and password. If the Customer does not yet have an account, they can create one by confirming their name, address of residence, e-mail address and telephone number at the time they place the order.

The Customer's login details and password are intended to be used only by the Customer, therefore each Customer agrees to keep them secure and to not communicate them to third parties. The Customer agrees to immediately inform Dior in case of loss, theft or any fraudulent use of their customer account.

 

2.2.3 Validation of the Order 

The Customer must also validate the delivery method and complete the information necessary for the proper dispatch of the order (telephone number and delivery address in the Kingdom of Saudi Arabia).

For a gift order, the Customer may include an accompanying card. The Customer may use their delivery address as the billing address or enter another one. The Customer will then be asked to choose a payment method (credit card, debit card or cash on delivery (“COD”)) and complete the necessary information.

Once this information has been duly entered and validated, the price of the Products (as defined in Article 5 below) and any shipping costs shall automatically be displayed.

The Customer must verify the accuracy of their selection before confirming the order. At the end of the order process described above and after accepting all of these general terms and conditions of sale, the Customer clicks on "PAY NOW".

Receipts and invoices will be issued in the name of the Customer who made the payment.

 

2.2.4  Confirmation of the Order by Dior

An acknowledgement of receipt of the order is sent to the Customer by email.

The Customer accepts the use of electronic mail for Dior's confirmation of the order content.

The acknowledgement of receipt shall include the order number, the total amount of the order, information relating to cost and delivery time, defining features, quantity and price of the Products purchased.

At the time of shipment of the Products ordered to the delivery address designated by the Customer, Dior shall send an email to the latter informing the Customer of such dispatch as well as the receipt of payment, as provided for in Article 6 below.

At this point the contract of sale is definitively concluded.

 

2.3     Proof of Order

In general, it is expressly agreed between Dior and the Customer that email correspondences shall be deemed binding between the parties, as well as the automatic recording systems used by Customer Service or on the Site, in particular with regard to the nature and date of the order. Dior shall retain the information relating to any order for a period of ten (10) years and shall make it available to the Customer upon request addressed by the latter to: [email protected] or to Dior on +8008500262. However, it is recommended that the Customer also keeps a copy (in electronic format and/or on paper) of the details relating to their order for any orders placed on the Site.

 

Article 3 – Product Availability

The Customer is informed about the availability of the Product(s) at the time of placing the order, either by Customer Service or on the information page of the Site describing each of the Products and their availability.

If, in spite of vigilance on the part of Dior, the Products ordered are no longer available, Dior will inform the Customer by any manner (phone or email) as soon as possible. Dior shall not be liable in the event of the unavailability of an Product on the Site.

Dior reserves the right to change the Products offered on the Site at any time and without notice.

 

Article 4 – Sales limitations

To ensure both a better service and availability of the Products, Dior limits the number of Products that can be purchased to:

  • 10 (ten) Products per transaction and/or

  • 2 (two) identical Products of any color and size, purchased over a 30 (thirty) days period; excluding bags for which the limit is set to 1 article purchased over a 30 (thirty) days period and/or,

  • Over a period of 6 (six) months, any line, color, and size:

    • 5 (five) bags,

    • 10 (ten) pairs of shoes,

    • 5 (five) small leather goods,

    • 10 (ten) custom jewelry.

 

Women ready to wear, men ready to wear, men accessories, baby, home and perfumes and cosmetics Products are excluded from the above limitations.

Dior reserves the right to refuse any order which it suspects to be of a fraudulent nature, or which does not comply with the above limitations. Dior may also refuse any transaction with a Customer with whom there is a dispute over a previous transaction; or any transaction breaching these general terms and conditions of sale.

Each Customer’s purchase history will be monitored by Dior to ensure the Customer’s compliance with the above restrictions.

Dior will notify the Customer if it finds that the order does not comply with these general terms and conditions of sale, either directly on the Site or by telephone or email. If the Customer fails to correct any error or noncompliance with these general terms and conditions of sale contained in their order with Dior within a period of five (5) calendar days following such notification, Dior reserves the right to cancel the order altogether, as well as the payment.

 

Article 5 – Price of the Products

The prices communicated by Customer Service or displayed on the Site are indicated in Saudi Riyals (SAR) and are inclusive of all taxes (including VAT), excluding delivery charges where applicable.

The prices invoiced are those in effect on the date of the order, subject to the availability of the Products ordered at this time. Dior reserves the right to modify the prices of the Products at any time and without notice.

Delivery within the Kingdom of Saudi Arabia will be free of charge, unless Dior notifies the Customer otherwise. Dior reserves the right to modify the delivery terms and charges at any time in its sole discretion.

Tax refund services are not available for any remote purchases of Products, through either phone or the Site.

The Customer will receive written confirmation of the amount paid, detailing the price per Product and shipping costs (if any) charged for each of the Products, when the order is dispatched and at the latest upon delivery.

 

 Article 6 – Terms of payment

In the event that, for any reason whatsoever (objection, refusal on the part of the credit card issuer, etc.), the debit of the amount payable by the Customer proves to be impossible, the sale shall be immediately cancelled, and Dior shall immediately stop processing the order.

Payment for the Customer's purchases for both Site and telephone orders may be made by:

  •  Card, or

  • COD. 

Cards from Visa©, MasterCard©, AMEX© and MADA© are accepted. Cards issued by banks domiciled outside the Kingdom of Saudi Arabia must be international credit cards.

For this purpose, the Customer represents and warrants to Dior that they are personally the authorized cardholder of the credit card used to pay for the order and that the first and last name appearing on this credit card are their own. Then the Customer communicates, either by phone or via a secure interface, the card number, expiration date and security code. When ordering by phone, the Customer shall be required to confirm to Customer Service that they are the authorized cardholder.

After the Customer has validated the card details on the Site, the Customer shall access a PSI DSS certified secure server.

The transaction is then carried out by the Customer in accordance with banking security standards. Authentication is specific to each bank. In communicating their card number, whether by telephone or on the Site, the Customer unconditionally accepts in advance that Dior proceeds with the secure transaction and pre-authorises their bank to debit their account upon reception of records or statements sent by Dior, even in the absence of receipts signed by the cardholder of the card used.
 

Article 7– Delivery

The Products may only be delivered to the Kingdom of Saudi Arabia (the "Delivery Zone").

It is not possible to place an order for any delivery address located outside this Delivery Zone. For primarily security reasons, Dior will not process any order whose delivery or billing address is a post office box. For security reasons as well, deliveries to a hotel or student residence shall be possible, subject to choosing the option of express delivery with proof of hand delivery.

The Customer shall also have the option of having the Products delivered to another individual located within the Delivery Zone, for example for a gift.

Once payment of the amount due under the order has been registered, the Products will be delivered to the delivery address indicated by the Customer during the ordering process. The Customer undertakes to have communicated the correct delivery address to Dior.

The delivery of Products ordered shall be made on the date or within the timeframe indicated to the Customer by Dior and, at the latest, within thirty (30) days of the date of the order.

Dior will deliver the Products ordered by courier with proof of hand delivery.

Delivery charges are covered by Dior unless Dior notifies the Customer otherwise. Dior reserves the right to modify the delivery terms and charges at any time in its sole discretion (this will not affect orders already placed).

If the Customer has elected to pay COD, the Products may only be handed over to them, once the price of the Products has been received in full at the time of delivery.

 

Click and Collect (in-store collection)

Dior offers Customers the opportunity to choose the "Click and Collect" option at the time of the order, choosing to collect the Product(s) in one of the proposed Dior boutiques. This service is uniquely available at the Dior boutiques in the Kingdom of Saudi Arabia and for certain Products. This information will be given to the Customer before the order is placed. 
The Product will be available at the chosen store within the time limits communicated by Dior in the present Article. 
As soon as the order is available in-store, the Customer will be informed immediately by e-mail. The Customer then has a period of fourteen (14) days to collect the order at the selected store. After this period, the order will be returned to Dior workshops and the Customer will be automatically refunded. 
When collecting the order in-store, the Customer must present the order's availability confirmation e-mail as well as a valid identity document. A verification of the Customer's identity will then be carried out, which the Customer expressly accepts by choosing this delivery method. The order will then be delivered to the Customer upon signature of a collection ticket. 
The Customer also has the possibility of asking a person of their choice to come and collect the order on their behalf, under the following conditions. The person thus chosen by the buying Customer must present (i) the buying Customer's identity document, (ii) their own identity document, (iii) the order confirmation email received by the buying Customer as well as (iv) the duly dated and signed authorization for withdrawal by a third party. 
The Customer can access an authorization for withdrawal by a third-party form by logging in to their customer account. 

 

Article 8 – Privacy protection

Dior is committed to respecting the privacy of its Customers. For more information about how Dior collects, processes and uses data, please refer to the Privacy Statement.

The Customer undertakes that all information communicated to Dior through Customer Service or on the Site as part of the order shall comply with these general terms and conditions of sale, are complete, accurate and up to date. Otherwise, Dior reserves the right to: (i) cancel the order altogether as well as payment, or (ii) make them subject to the Customer’s communication of any proof of the information and addresses provided, to ensure their existence and accuracy.

Details of personal data marked as mandatory (*) are necessary for Dior for the processing and delivery of orders as well as for the preparation of invoices. This information is intended for Dior and its service providers involved in processing the order. For more information on Dior's use of data, the Customer is invited to read the information available in the Privacy Statement.

The Customer has the right to access, modify, rectify and delete their personal data. To exercise these rights, and for all questions relating to the collection and processing of their personal data, the Customer may send a message to the following contact details :

  • Email: [email protected] or [email protected]

  • Phone : +8008500262,

  • Online contact form,

  • Post (courier with acknowledgment of receipt): Dior Arabia For Trading - 2775, Othman Al Radhi Street, 6832 Al Yasmeen District, Postal Code 13325, Riyadh, Kingdom of Saudi Arabia.

In particular, the Customer is informed that their personal data may be transmitted or collected directly by:

  • banking institutions acting as intermediaries for the payment of orders, or

  • payment system service providers (e.g. Checkout.com), acting as payment service providers.

Please note that these partners have their own privacy policies, statements, procedures and methodologies with regards to the collection, processing and storage of personal data.

Article 9 – Retention of title

Dior shall retain ownership of the Products until such time as Dior has received payment in full. However, the Customer assumes the risks (in particular those related to loss, theft or damage) concerning the Products delivered from the moment they are delivered to the address indicated at the time of placing the order.

 

Article 10 – Right to cancel and return of the Products

The Customer has a right to cancel, which they may exercise:

  • For Returns: by contacting Dior Customer Service on +8008500262 or email at [email protected] within seven (7) days of receipt of the Products, who will assist the Customer with their request to return the Products,

or

  • For Cancellations: by returning to Dior any written statement expressly mentioning the cancellation right being exercised before the Product is dispatched, by mail to [email protected].

The Products purchased can be returned within seven (7) days of their purchase, provided (i) the Customer shows an original ID when returned in store, and the relevant receipt, (ii) the Products are new, authentic, in pristine condition, unused and unworn, and (iii) depending on the Product, in their sealed packaging with their guarantees, certificates, and original boxes. Products not returned or returned incomplete, ruined, damaged, degraded, soiled or in any other condition that would suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the Customer. As to shoes, the sole must also be intact, as such, it is strongly recommended to try Dior shoes on a carpet or rug-type surface.

Products which are personalized, custom-made or made on-demand, as well as high jewelry, swimsuits and earrings, and Products subject to a CITES issuance (such as but without limitation exotic skins and furs), cannot be returned or exchanged. Any Product that has given rise to a tax refund (tax refund note stamped at a tax-free validation point), where applicable, or has been purchased duty free, cannot be returned.

It will be the Customer’s responsibility to return the delivered Products:

  • by following the all the steps proposed by Dior Customer Service, for which all costs related to the return of the Products shall be covered by Dior, provided is does not exceed one (1) return shipment per order; or

  • by means of their choosing and at their own expense and risk to the address indicated on the Site or in a boutique of Dior's in the Kingdom of Saudi Arabia. It is recommended in this instance to keep all proof of this return, which requires that the Products shall be returned by the Customer by registered mail or by any other means with proof of date and delivery.

The refund of the invoiced price of the returned Products will be made on the means of payment used to pay for the order, no later than fourteen (14) days following Dior's receipt of said Products, both for in-store and online return of the Products. Additional costs paid by the Customer related to the choice of a specific delivery method will not be reimbursed. 

For returns to boutiques, the refund of the invoiced price of the returned Products may be made in the form of a credit voucher valid for one (1) year and redeemable only in boutiques belonging to Dior's own network that are located in the country of the boutique that issued the credit voucher.

In addition, in the case of a gift, the right to cancel remains for the exclusive benefit of the Customer and may under no circumstances be exercised by the recipient of the gift.

In the case of orders paid COD, the Customer must possess a valid bank account in their own name in order to be eligible for a return and refund via bank transfer. In the absence of a valid bank account, the Customer may return the Product(s) exclusively in-store, where the return and any applicable refund may be processed in accordance with the store’s procedures.

Dior reserves the right to decline any return request where the refund cannot be processed due to the absence of a valid bank account in the Customer's name.

 

Article 11 – Exchange

The Customer may only exchange the Products directly in one of the boutiques of the Dior network in the Kingdom of Saudi Arabia (excluding airports and concessions), within seven (7) days of their receipt. The Customer may return the Product(s) under the conditions referred to in Article 10 above (timeframe and condition of the Products).

The boutique processing the exchange must carry the same category of products as the Product to be exchanged. For example, men's shoes can only be exchanged in a boutique of the Dior’s own network that distributes Christian Dior men's shoes.

Products that have been damaged or altered, as well as sealed Products (such as but not limited to swimwear, etc.) that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection, may not be exchanged.

If the amount of the replacement Product(s) has a value greater than the amount of the returned Product(s), the Customer must pay the difference in price in accordance with these general terms and conditions of sale.

If the amount of the replacement Product(s) has a value lower than the amount of the returned Product(s), the Customer will receive a credit voucher for the amount of the difference (valid for one (1) year and redeemable only in boutiques of the Dior’s own network located in the country of the boutique issuing the credit voucher).

The exchange of the Product(s) is subject to the availability of the said Product(s) in the boutique where the Client came for exchange. In case the Product(s) is/are unavailable, the Client may return the Product in accordance with the provisions of Article 10 above.

The return, exchange and cancellation policies detailed in these general terms and conditions of sale also apply for gifts, however only the Customer who purchased the gift may request a refund and have their bank account credited. In addition, in case of a gift, the right to cancel remains for the exclusive benefit of the Customer and may under no circumstances be exercised by the recipient of the gift.

 

Article 12 – Conformity – Warranty

 

12.1 General Conformity and Defective Products

Dior will deliver to the Customer an Product that conforms to the contract and is free of defects in conformity at the time of delivery of the said Product, in the sense that the Product shall be fit for the usual use expected of a similar good and that it will have the features presented during the sale. Dior shall also be responsible for non-conformity resulting from the packaging, assembly instructions or installation where the contract made these its responsibility or where they have been carried out under its responsibility. The Customer will have to provide proof of defects to be reviewed by Dior who will make the final decision as to whether the Product is defective or not.

This warranty will only apply if the Customer makes the request within two (2) years of delivery of the Products. Any non-conformity which becomes apparent within twenty-four (24) months of delivery shall be presumed to have existed at the time of delivery, unless proven otherwise. 

The Customer may then choose to repair or replace the Product, unless one of these choices results in a manifestly disproportionate cost for Dior. If the repair or replacement of the Product is unavailable, the Customer may be refunded the price paid and return the Product.

 

12.2 Hidden Defects

Dior will provide the Customer with an Product free of hidden defects that would make it unfit for the use for which it is intended, or that would diminish its use to such an extent that the Customer would not have acquired it, or would have accepted to pay only a lower price, if they had known of such defect.

This warranty will only apply if the Customer makes the request within two (2) years of the discovery of the defect.

In the event of a hidden defect, it will be up to the Customer to prove that it fulfils the conditions of the warranty.

The Customer will have the right to return the Product for full reimbursement.

 

12.3   Commercial warranties

Certain Products sold on the Site are covered by a commercial warranty, in addition to the above-mentioned statutory warranties. The content and terms of implementation of this commercial warranty shall be specified on the "information leaflet" accompanying the Products.

Article 13 – After-sales service

All technically repairable Products may be serviced by an after-sales service, to be contacted at +8008500262 and [email protected].

Dior confirms to its Customers that there is no guaranteed time period for the availability of spare parts essential for the use of the Products.

Dior will nevertheless make reasonable efforts to satisfy its Customers in the event of a request for one or more spare parts.

 

Article 14 – Information on the Products - Limitation of liability - Force Majeure

Information on all Products offered for distance selling shall be made available in all Dior boutiques, on the Site or via Customer Service.

The photographs, graphics and descriptions of the Products offered for sale are only indicative and do not bind Dior. Customers can obtain additional information by contacting Customer Service or at Dior boutiques. While every effort is made to ensure that the colour and pattern of the Products pictured on the Site accurately reflect the original Products, variations may occur, in particular due to technical limitations in the colour rendering of the Customer’s computer equipment. Consequently, Dior will not be held liable for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site.

Dior shall not be liable for any damage or loss not occasioned by or resulting from a breach of these general terms and conditions of sale. The maximum liability of Dior in respect of any loss suffered by a Customer pursuant to any transaction between the parties shall be the purchase price of the relevant Product. 

Dior shall not be liable for any damage or loss in the event of the occurrence of a fortuitous event, emergency circumstance or Force Majeure that would prevent or delay its performance. “Force Majeure” shall mean any circumstance not within Dior’s reasonable control, without limitation.

Dior will inform the Customer of any such fortuitous event or Force Majeure within seven (7) days of its occurrence.

In the event that this suspension of the performance of Dior's obligations continues beyond a period of fifteen (15) days, the Customer will then have the option of cancelling the order in progress and Dior shall refund the Customer as soon as possible.

 

Article 15 – Natural materials

The Customer expressly acknowledges that certain Products sold by Dior are made from natural materials, such as but not limited to genuine leather, suede, cotton, and other organic or untreated fabrics. Due to the nature of these materials, variations in colour, texture, grain, or finish are inherent and should be expected. These characteristics are not defects, but rather natural features that reflect the authenticity and craftsmanship of the Product.

The Customer further acknowledges that such natural materials are subject to potential colour transfer or staining through contact with external surfaces, including but not limited to clothing, accessories, packaging, moisture, heat, or rubbing/friction during normal use. In particular, light-coloured Products (such as white, beige, or pastel tones) are more susceptible to visible transfer and discoloration. However, colour transfer may occur regardless of the colour of the material.

Dior shall bear no responsibility or liability whatsoever for any such changes, discoloration, or marks resulting from external contact, use, or environmental exposure. These are predictable outcomes associated with natural materials and do not constitute a manufacturing defect or non-conformity.

By purchasing and using the Products, the Customer confirms their full understanding and acceptance of the above, and irrevocably waives any right to claim, return, exchange, or demand compensation on this basis.

 

Article 16 – Intellectual property rights

Any intellectual property right pertaining to any Dior product or element (including Products), such as trademarks, illustrations, photos, images, designs and logos, whether registered or not, is and will remain the exclusive property of Dior SA, a simplified joint stock company with share capital of EUR 291,125,408, listed under the Paris Trade and Companies Register under number 612 035 832, with a head office located at 30 avenue Montaigne 75008 Paris, France.These general terms and conditions of sale do not confer any right/s whatsoever over the intellectual property rights belonging to Dior, its group companies or affiliates and shall not confer any intellectual property rights over creations related to the Products which remain the exclusive intellectual property rights of Dior and/or the Dior group. The Customer shall refrain from manufacturing and/or having manufactured, on their behalf and/or on behalf of third parties, products that are identical and/or similar and/or that may constitute imitations of the Products as well as derivative products. The Customer is also prohibited from affixing the Dior brand and/or logo and/or inserting photos of the Products or their packaging on any medium whatsoever (prospectus, poster, catalogue, letter, press article, audiovisual production, website, intranet site, social networks, etc.).The Customer shall not reproduce, represent or adapt, directly or indirectly, the Site, in whole or in part, in any form whatsoever. 

Any total or partial reproduction, downloading, modification or use of Dior's trademarks, illustrations, images, photos, logos and designs, for any reason and on any medium whatsoever, without the express prior written consent of Dior, is strictly prohibited.

Likewise, the following are strictly:

  • the creation of hypertext links to any of the pages or components of the Site; and

  • any use not conforming to this Site's license to use and, in particular, use of any of its components (Products presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for sale or any other direct or indirect commercial use.

     

 Article 17 – Non-waiver

The fact that Dior refrains from demanding at any given time the performance of any of the provisions of these general terms and conditions of sale may not be interpreted as a waiver of its right to raise subsequently said complete or partial non-performance.

 

Article 18 – Severability

If any of the provisions of these general terms and conditions of sale shall be declared null and void in whole or in part, the other provisions and the other rights and obligations arising from these general terms and conditions of sale shall remain unchanged and shall remain applicable.

Nothing is these general terms and conditions of sale is intended to affect the Customer’s legal rights under the laws of the Kingdom of Saudi Arabia.

 

Article 19 – Disputes - Applicable Law

These general terms and conditions of sale shall be subject to the laws of the Kingdom of Saudi Arabia. In the event of any difficulty arising from the ordering or delivery of the Products and before any legal action is taken, the Customer shall have the opportunity to seek an amicable solution with Dior.

In the absence of an amicable solution or recourse to mediation, all disputes arising from these general terms and conditions of sale shall be submitted to the competent courts of Riyadh, Kingdom of Saudi Arabia.

These general terms and conditions of sale are reproduced in English and Arabic. In the event of any inconsistency between the English and Arabic text, the English text will prevail. If an Arabic translation is required by any regulatory authority, then Dior will appoint such translator which the Customer may not contest. 

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES (2)

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

       1.    These general terms and conditions of use of after-sales services (hereinafter the “General Terms and Conditions”) govern the after-sales services (hereinafter “After-Sales Services” or “Services”) provided by Christian Dior Couture Arabia For Trading which operates the store in which the Customer’s request for assistance is made (hereinafter “Dior”). 

      2.    Upon delivery of the product to Dior by the Customer (or any person authorised by the Customer, in writing, to do so in the Customer’s name and on the Customer’s behalf), Dior, in conjunction with the Customer, shall photograph and analyse the product, identifying all visible signs (including but not limited to tears, pre-existing damage, soiling, etc.). All visible signs are duly noted on the form signed electronically by the Customer upon delivery of the product to Dior (hereinafter the “CARE Form”) and documented by taking photographs, which are viewed by the Customer and reproduced on the CARE Form. The After-Sales Services requested by the Customer are also described in the CARE Form, which will be provided to the Customer through an agreed communication channel (such as but not limited to email, SMS, WhatsApp) or, upon the Customer’s request, in paper format. Prior to performance of any Services, the Customer must provide written confirmation of approval by return (e.g. using wording such as but not limited to “approved”, “agreed” or “agreed to quotation no.[quotation number.]). Any written confirmation clearly indicating approval shall be deemed sufficient. 

      3.    The product is deemed to be delivered to Dior without any loose or attached items. In this respect, Dior is not responsible for (i) any objects attached to the product or loose (e.g., those left in pockets) that were not detected during the aforementioned analysis of the product nor for (ii) any damage resulting from or caused by such objects. 

      4.    The product is sent to the workshop or to its place of manufacture to be examined in detail by Dior’s craftsmen and experts. They will determine whether the defect or problem that led the Customer to request After-Sales Services is covered by the warranty, the feasibility of repair where this option has been chosen by the Customer, the estimated timeframe to carry out the repair and, where the defect or problem is not covered by the warranty, the estimated cost to carry out the Services. Where this information differs from that stated in the CARE Form, the Customer will be informed as soon as possible. If the Customer ultimately incurs costs in excess of those initially estimated, a quotation will be provided. The same process of approval from the Customer, as described under Article 2 above, shall be followed, before any Services can be performed. If the Customer refuses the new conditions, the Dior store that made the request will notify the Customer once the product is ready for collection. 

      5.    The Customer understands and accepts that even when the product and Services were initially indicated as covered by the warranty, the craftsmen and experts may, based on their assessment (e.g., improper use, deterioration), conclude that the warranty is void. In such cases, the Customer will be notified in writing and the process under Article 4 shall apply. If the warranty is confirmed but the product cannot be restored, the Customer will be offered a refund (full or partial) or replacement in writing. The Customer is advised to consult Dior’s general terms and conditions of sale available in stores, as well as the Kingdom of Saudi Arabia Consumer Protection laws. 

6.    Dior will make all reasonable efforts to ensure that all After-Sales Services are performed to the highest professional standards. The Customer acknowledges and accepts that the product will be restored by Dior in accordance with the Customer’s request, subject to the feasibility of the repairs. The Customer further understands that Dior cannot return the product to a brand-new condition, and that the purpose of the Services is to restore its functionality and appearance to the greatest extent possible. 

7.    If Dior completes After-Sales Services or determines that the product is not repairable, Dior will notify the Customer (first by phone, then by email) that the product is ready for collection from the same store where the request was made. The Customer must collect the product within 3 months from such notification. If uncollected after this period, Dior will send a second written notice. If the product remains uncollected 15 months after the date of the second notice, Dior may dispose of the product in any manner (including destruction or recycling). The Customer acknowledges that such delay results in costs to Dior and accepts that uncollected products may be disposed of without compensation. 

      8.    The product may be collected by the Customer upon presentation of a copy of the CARE Form and/or the final quotation, and valid identification. Alternatively, a proxy (hereinafter the “Designated Person”) may collect the product upon presentation of the completed proxy form (sent at the time of service request), copies of the CARE Form and/or quotation signed by the Customer, a copy of the Customer’s ID, and the Designated Person’s ID. 

      9.    Where the warranty has been declared void, all unpaid charges must be settled in full on the day of collection. Otherwise, the product will not be released. The Customer is not entitled to any refund or exchange unless the After-Sales Service has been demonstrably rendered incorrectly (e.g., incomplete or faulty repair, unauthorised replacement). 

      10.   Dior takes the protection of its intellectual property seriously and does not repair products that violate applicable laws, including counterfeit or stolen goods. By accepting these terms, the Customer authorises Dior, where applicable, to retain infringing products for destruction or recycling and/or for investigation, including legal proceedings. Dior may also disclose the Customer’s data to competent authorities if legally required. Purchasing Dior products from authorised outlets ensures authenticity and compliance. 

      11.   These General Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. In case of a dispute, the Customer may first seek an amicable solution. Mediation is available as an alternative but is not a prerequisite to initiating legal proceedings. Failing amicable resolution, disputes will be submitted to the competent courts of the Kingdom of Saudi Arabia. 

SUMMARY PRIVACY POLICY

Saudi Arabia's Personal Data Protection Law (PDPL), issued by Royal Decree No. M/19 of September 16, 2021, as amended by Royal Decree No. M/148 of March 27, 2023, and its Implementing Regulations  

 

Dior, which manages the store where the after-sales service request was submitted, acts as the data controller and will process the Customer’s personal data (e.g. full name, phone number, address, email, ID copy) strictly for purposes of processing, handling and following up on the Customer’s after-sales service request. 

The data will be retained only as long as necessary to process the request and handle any related complaints, in accordance with Dior’s privacy policy available in-store and on www.dior.com, after which the data will be deleted or anonymised. 

The Customer may exercise their data protection rights, including access, correction, deletion, consent modification, or data portability, at any time by emailing: [email protected]. The Customer may also object to the processing of their personal data, particularly for direct marketing or profiling, where specific consent has been given. The Customer has the right to lodge a complaint with the competent data protection authority or with the competent supervisory authority in the Kingdom of Saudi Arabia. 

 

For further details, please refer to Dior’s full privacy policy available in-store or online at www.dior.com under the Privacy Policies section.