FAQ Christian Dior Fragrance and Beauty
- How can I find my account password?
- How can I subscribe/unsubscribe to the Dior Newsletter?
- What are the advantages of creating an account?
- How can I create an account?
- Can I make changes or cancel my Dior.ca account?
- How do I apply a promotion code?
- What payment options are accepted on dior.com
- I placed an order but I have not received my package. What can I do?
- How long will it take to receive my refund after my return
- Where does Dior.ca ship?
- How do I return my order?
- How can I add miniatures to my order
- Can I cancel or change my order?
- How can I get a receipt for my online purchase
- Has my order been sent
- Is an online purchase on Dior.ca secure?
- How much does Dior charge for shipping?
- How can I join the my exclusive beauty program
- My exclusive beauty program account is blocked, What can I do?
- My last purchase in a Parfums Christian Dior point of sale / on Dior.com didn’t count in my status calculation, can you help me?
- How do you define my status?
- How can I retreive my gifts
- How can I improve my status?
- I bought / recieved a gift card, what is the impact on my status
- I got a promo code on Dior.com, what is the impact on my status?
- Are my Christian Dior Couture purchases taken into account in my exclusive beauty program
- How can I get rewards
- Where can I find my information
- How can I increase my number of lucky charms?
- Why did I lose my lucky charms
- Are Dior products hypoallergenic?
- Do Dior products contain gluten?
- Does Dior test on animals?
- How can I find out the ingredients of a product?
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Your Account (5)
How can I find my account password?
You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.
How can I subscribe/unsubscribe to the Dior Newsletter?
To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.
What are the advantages of creating an account?
Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.
For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.
How can I create an account?
You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".
You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.
Can I make changes or cancel my Dior.ca account?
You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and once you are logged in, click on the options under Your Profile to change or delete information.
If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.
Shipping (2)
How much does Dior charge for shipping?
Has my order been sent
Returns (2)
How do I return my order?
Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.ca purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact our customer service at 1-877-794-3066 to receive a return form. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.ca is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.
Online Boutique (14)
How do I apply a promotion code?
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided under the and click Apply. Dior.ca can process only 1 promo code per order.
What payment options are accepted on dior.com
I placed an order but I have not received my package. What can I do?
Si vous avez passé votre commande par le biais de votre compte client Dior, vous pouvez suivre l'évolution de votre commande en vous connectant à votre compte puis en cliquant sur « Mes commandes ». Vous pouvez également saisir votre numéro de commande de Dior ou votre numéro de suivi dans le site de Purolator à: https://www.purolator.com/fr/shipping/tracker. Si vous avez passé votre commande en tant qu'invité, merci de communiquer avec notre service à la clientèle, où nos conseillères et conseillers se feront un plaisir de vous informer de l’avancement de votre commande.
How long will it take to receive my refund after my return
Where does Dior.ca ship?
How do I return my order?
Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.ca purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact our customer service at 1-877-794-3066 to receive a return form. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.ca is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.
Some of our Dior items are available for purchase on the Dior.ca website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
You can contact Customer Service, where our advisors will be delighted to assist you with your purchases navigation.
How can I add miniatures to my order
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Can I cancel or change my order?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery by Purolator in approximately 5-10 business days unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 business days to process the order.
How can I get a receipt for my online purchase
You will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. If you placed your order as a guest, your receipt will be sent together with your order.
Has my order been sent
Is an online purchase on Dior.ca secure?
All transactions done on the Dior.ca website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. Upon completion of your Dior.ca order, payment authorization will be requested and held. Your card is not charged at this time, the payment settlement occurs when the order is shipped.
In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 9am to 9pm EST by calling 1-877-794-3066.
How much does Dior charge for shipping?
Online Orders (1)
Dior Beauty Privé program (15)
How can I join the my exclusive beauty program
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My exclusive beauty program account is blocked, What can I do?
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My last purchase in a Parfums Christian Dior point of sale / on Dior.com didn’t count in my status calculation, can you help me?
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How do you define my status?
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How can I retreive my gifts
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How can I improve my status?
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I bought / recieved a gift card, what is the impact on my status
lorem ipsum
I got a promo code on Dior.com, what is the impact on my status?
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Are my Christian Dior Couture purchases taken into account in my exclusive beauty program
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How can I get rewards
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Where can I find my information
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How can I increase my number of lucky charms?
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Why did I lose my lucky charms
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Dior Products (4)
Are Dior products hypoallergenic?
Dior products are made to prevent customers from allergic issues.
Do Dior products contain gluten?
Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.
Does Dior test on animals?
Dior does not test any product on animals.
How can I find out the ingredients of a product?
Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer service.
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Art of Gifting (1)
What Is The Couture Gift Box?
Your Customer Service (2)
How do i contact maison Christian Dior?
One of our Dior Ambassadors would be happy to give you personalised advice and assist you anytime from Monday to Saturday from 9 am to 6pm by phone at +44 (0)20 7216 02 16, online via our contact form available here or through our live chat service.