Legal terms

General Terms And Conditions Of Sale

General Terms And Conditions Of Sale (2)

General terms and conditions of sale

LEGAL INFORMATION & TERMS AND CONDITIONS OF USE

Last Updated: 11/07/2025

These “Legal information & terms and conditions of use” are drafted in the English.

Access to the website Dior.com including its versions optimised for browsing on mobiles and tablets, (hereinafter the "Website"), as well as the use of its contents, is subject to the following Legal information & terms and conditions of use. Accessing and browsing the Website constitutes unconditional acceptance by the visitor of the following Legal information & terms and conditions of use:

Website publisher

The Website is published by:

Company name: PARFUMS CHRISTIAN DIOR (hereinafter "Parfums Christian Dior")
Legal form: société anonyme
Capital amount: Euro 2,620,860
Address of registered office: 33 avenue Hoche, 75008 Paris, FRANCE
Registration number and registry of commerce and companies where registered: 552 065 187 at the registry of commerce and companies of Paris (FRANCE)
Value added tax number: FR 16 552 065 187
Publishing director: Véronique COURTOIS, Chief Executing Officer

Terms and conditions of use

2.1 Intellectual Property rights

The Website is owned exclusively by Parfums Christian Dior which is the only entity authorized to use the intellectual property rights and personality rights related thereto, in particular the trade marks, models, copyrights and image rights.

The use of all or part of the Website, under any form whatsoever and by any mean, particularly through downloading, reproduction, transfer or communication to the public, for purposes other than personal and private use for non-commercial intentions, is strictly prohibited.

2.2 Acceptable use

Visitors agree not to use the Website or its content for illegal purposes or for the transmission of material that is unlawful, defamatory, harassing, abusive, threatening, harmful or that which infringes or may infringe intellectual property or other rights of third parties.

2.3 Warranty

Parfums Christian Dior endeavors to make its best efforts to ensure the accuracy and updates of the information distributed on the Website and reserves the right to correct, at any moment without prior notice, its contents. However, Parfums Christian Dior cannot guarantee the accuracy, precision and exhaustivity of information available on the Website.

As a result, Parfums Christian Dior accepts no responsibility whatsoever: for any imprecision, inaccuracy or omission with regard to information available on the Website, for any damage resulting from the intrusion by a third party leading to modification of the information available on the Website, and, more generally, for any damage, direct or indirect, to the extent permitted by law, for whatever cause, origin, nature and consequence, brought about by anyone having access to the Website or the impossibility of accessing the Website; likewise for the use of the Website and/or credit granted to any information emanating directly or indirectly from the latter.

Furthermore, Parfums Christian Dior declines any liability for any interruption or malfunctioning of the Website or any occurrence of bugs.

2.4 Data collected

Visitors are likely to provide data including personal data (for example name, post address, email address...). Please see Parfums Christian Dior Data Protection Policy accessible on the Website or our Privacy Policy page which describes how Parfums Christian Dior will use, process and protect the personal information and the data submitted by visitors when, for example, creating an account, purchasing products and when you are otherwise using the Website.

In accordance with EU Regulation 2016/679 of 27 April 2016 on the protection of personal data (GDPR), visitors have the right to consult, modify and delete any data concerning them. Visitors can read about all of their rights by reading Parfums Christian Dior Data Protection Policy. Visitors may exercise these rights at any time by contacting Parfums Christian Dior through the Contact Form.

Parfums Christian Dior has installed the means to ensure the security of files constituted from personal data collected on the Website. However, Parfums Christian Dior is not able to control the risks linked to operation of the Internet and would draw the visitor's attention to the existence of possible risks concerning the confidentiality of data transiting through this network and accepts no responsibility whatsoever concerning this risk.

2.5 Hypertext links

The creation of hypertext links to the Website may only be done so with the prior, written authorization of Parfums Christian Dior, which may be revoked at any time. As a result, Parfums Christian Dior accepts no responsibility whatsoever concerning the contents of sites linked to the Website.

2.6 Unilateral change to the conditions

Parfums Christian Dior informs visitors to the Website that these conditions may be changed at any time. These modifications are published online and are accepted unconditionally by all visitors accessing the Website following their publication online.

2.7 Severability

If any clause of these Legal information & terms and conditions of use is found to be invalid due to a change in legislation or regulations or a court decision, this cannot in any way affect the validity of and compliance with the other clauses of Legal information & terms and conditions of use.

Applicable law and jurisdiction

The present Legal information & terms and conditions of use are governed by French law subject to the mandatory rules of your country of residence and you can bring legal proceedings in the French courts in Paris subject to the mandatory rules of your country of residence or settle the dispute through an alternative dispute resolution mechanism, as set out below.

Information on alternative dispute settlement: The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be accessed via the external link. We are not obliged to participate in a conciliation procedure and unfortunately cannot offer participation in such a procedure.

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 11/07/2025

Welcome to www.dior.com.
This section of our Website sets out our general terms and conditions of sale (“Terms”) including our full delivery and returns process.

These Terms apply to all sales of products made to you, the customer, via www.dior.com (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us, you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.

We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order. The Terms are printable.

1. Information about us and how to contact us

We are Parfums Christian Dior, société anonyme, with a capital of Euro 2 620 860, registered at the companies register of Paris (FRANCE) under the number 552 065 187, with our registered office is at 33 avenue Hoche, 75008 Paris, FRANCE, (hereinafter referred to as “PCD”).

For your information, PCD commits to comply with the principles set out in the LVMH Code of Conduct accessible and downloadable here. This Code of conduct provide an ethical framework for all its actions.

Feel free to contact our Customer Service team; you'll find all the details on our Contact page.

You also can find information via the link to our “FAQ”.

If we need to contact you, we will do so by phone or in writing, using the email or postal address you provided in your order or in the "Contact Us" form.

2. Our products

The products offered for sale are those presented on our Website. All product images, videos, and visual content are provided for illustrative and informational purposes only. While we make every effort to ensure that visuals are accurate and that colours are faithfully represented, variations may occur due to differences in screen settings, lighting conditions, and manufacturing processes.

As such, we cannot guarantee that the images or colours displayed on your device will precisely match the appearance of the actual products. Minor discrepancies in colour, texture, or finish may exist between the visual representation and the item delivered. These variations do not affect the essential characteristics or quality of the product and shall not be considered a defect.

Accordingly, all visuals on the Website are considered contractual for reference only, and the final product received may differ slightly.

3. Our contract with you

3.1. Orders

To place an order on the Website, you must be an individual, a non-trade customer, at least 18 years of age, and have full legal capacity.

You may place an order either by:
•   Logging into your existing customer account,
•   Creating a new customer account, or
•   Proceeding as a guest by completing the required information during the checkout process.

To place an order, simply select the desired product(s), choose the quantity, and add them to your basket by clicking the “SHOP” button. You may view and edit your basket at any time by clicking the basket icon or during the checkout process.

Once your selection is complete, click the “PROCEED TO CHECKOUT” button. You will be asked to provide your email address, billing address, delivery address, and preferred delivery method. Delivery costs will be clearly specified at this stage.

Before finalizing your order, we invite you to carefully review all items in your basket and the information you have provided (delivery address, contact details, etc.), as no modifications will be possible once the order is confirmed.

To complete your order, you must:
• Read and expressly accept these Terms and Conditions by clicking the “PAY AND ORDER” button,
• Proceed to secure payment by clicking “PAY AND ORDER”. Your order will be transmitted to PCD once payment authorization is received.

3.1.1 Order Confirmation & Contract Formation

Your order is confirmed only when we send a confirmation email to the email address you provided. By placing an order, you agree to receive your confirmation via email. A contract of sale between you and us is formed at that point.

The confirmation email will include:
•   Details of the purchased products,
•   Billing and delivery addresses,
•   Delivery method and costs,
•   Unique order reference number,
•   Total amount charged,
•   Packaging option (if applicable), and
•   A link to our current Terms and Conditions (please note no PDF is attached).

We recommend that you retain this email for your records.

3.1.2 Important Notes on Order Eligibility and Delivery

Please note that:
• We do not deliver to P.O. boxes or business addresses (some hotels may be considered business addresses).
• We strongly recommend providing a valid residential address to ensure your order can be processed and validated.

If we are unable to accept your order, you will be notified by email and you will not be charged.
This may occur for one of the following reasons:
•   The product is no longer in stock,
•   A technical issue occurred while placing your specific order,
•   An error was identified in the price or product description.

3.1.3 Payment and Charges

The timing of the payment debit depends on the payment method chosen at checkout:
• For some methods like PayPal, iDEAL, Bancontact, and Klarna, the amount is debited at the moment the order is placed.
• For card payments (including Apple Pay), the amount is usually debited upon shipment of your order.

Please note that not all payment methods are available in all countries.

If your order is cancelled for any reason, you will be informed, and no charge will be made.
If you have any questions regarding your order, please contact our Customer Service using the contact details provided in Article 1. Providing your order number will help us assist you more efficiently.

3.2. Price and Payment

The price of the products (which includes VAT) is displayed throughout your online journey, either visible in the basket on the top banner of the website or on the checkout pages when you place an order. If there is a change in the rate of VAT between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change took effect.

We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

Products must be paid for in euros (EUR), except in certain countries where payment in the local currency is accepted. The applicable currency is clearly indicated on each country’s version of the Website.

3.2.1 Accepted Payment Methods

You can pay for products using the following payment options, subject to availability in your country:

Credit / Debit Cards:
•   MasterCard
•   Visa
•   Apple Pay
Other Payment Methods:
•   PayPal
•   iDEAL
•   Bancontact
•   Klarna

Please note that not all payment methods are available in all countries. The payment options applicable to your location will be displayed at checkout.

We currently do not accept any other forms of payment beyond those listed at checkout.
Please note that currently, we do not offer gift cards or gift certificates.

For credit and debit card payments, your card will be charged at the time your order is dispatched, unless otherwise specified by your chosen payment method (e.g. PayPal, Klarna).
You are responsible for any applicable taxes, fees, or bank charges related to your purchase, including those that may be imposed by your financial institution.

All payments are processed securely through trusted service providers — Cybersource and Adyen — both of which comply with the highest industry standards for payment security (PCI DSS certification).

In addition to the payment methods available on the Website, we also offer two alternative options exclusively through our Customer Service:
• Pay by Link
• Pay by Call

These options are available if you need assistance placing an order. Simply contact our Customer Service using the contact information provided in Article 1, and our team will be happy to help finalize your purchase through one of these methods.

For these two options, payment is captured at the time of shipment, and all standard rules regarding eligible delivery addresses apply — we do not deliver to P.O. boxes, business addresses, or hotels that may be considered commercial properties. We strongly encourage you to provide a residential address for the order to be processed and validated.

3.2.2 Important Information

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3. Maximum Purchase Policy

Products are sold on a retail basis to individuals for personal use only. As a result, we limit any orders to no more than five (3) units of any item per order.

3.4. Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons.

This may occur for one of the following reasons:
•   The product is no longer in stock,
•   A technical issue occurred while placing your specific order,
•   An error was identified in the price or product description.

If your order is cancelled by us, you will receive a confirmation email, and your original payment method will be refunded for the appropriate amount.

Please note that once an order is confirmed, it cannot be modified or cancelled by our Customer Service, as we process and prepare orders very quickly — usually within 1 to 2 business days.

However, if you have a customer account, you may be able to cancel your order yourself within one hour of placing it. To do so:
1.   Log into your account
2.   Go to the "My Orders" section
3.   Open the relevant order
4.   Scroll to the bottom of the page, where you will find the "Cancel Order" option (if available)

Please note:
•   This cancellation option is only available for certain payment methods. If you paid with a method that does not allow cancellation, this feature will not be available.
•   Guest customers do not have access to this cancellation feature.
•   Customer Service cannot cancel orders on your behalf, unless you are eligible and the order meets the conditions listed above.

If you are no longer eligible for cancellation, or if your order has already been dispatched, you may still exercise your right of withdrawal, provided your request complies with our Returns Policy.

You have 30 days from the date of delivery to return your order. Please note that:
• Personalized or engraved items cannot be returned, and your right of withdrawal does not apply to these products.
• All conditions and instructions for returns can be found in the Returns section below.

4. Delivery

4.1 Standard Delivery

Delivery costs and options will be indicated to you before the final validation of your order on the Website.

Delivery Charges
• Clients with an account benefit from free standard delivery on all orders, regardless of the amount.
• Guest clients are charged €4.90 for standard delivery on orders under €49. Delivery is free for guest orders of €50 or more.

4.2 Delivery Times & Carriers

Our courier partners deliver Monday to Friday only, excluding bank holidays in the country of delivery. Orders are prepared and shipped from France, and no processing occurs on french holidays.

Estimated delivery time is typically between 3 to 5 business days for most countries. However, in certain regions, delivery may take up to 10 business days. The estimated delivery date will be displayed at checkout. Please note that this is indicative only and not a guaranteed delivery date.

4.3 Delivery Address & Modifications

Orders will be delivered to the address you provided at checkout. If you wish to modify this address after validation, you must contact the courier directly. The possibility to change the address is subject to the carrier’s own terms and conditions, and PCD cannot guarantee that such modifications will be accepted.

4.4 Delivery Attempts and Returns

All orders require a signature upon delivery, unless the client has chosen or accepted an alternative delivery method (e.g. delivery to a pickup point, a neighbor, or a secure location). In such cases, we will consider this explicit consent when assessing any delivery claims or disputes.

In the event of non-delivery due to absence, the courier may attempt a second delivery (depending on the country) or redirect the parcel to a nearby pickup point, where it will be held for 15 calendar days. If the parcel is not collected within this period, it will be returned to our warehouse in France. Once received back, we will automatically issue a refund. Please note that we are unable to re-ship orders that have been returned to us.

4.5 Delays and Force Majeure

We will do our best to deliver your order within the indicated timeframe and, in any case, within 30 days from order acceptance. If our supply of products is delayed due to circumstances beyond our control, we will notify you by email and take all reasonable steps to minimize the impact. In such cases, PCD cannot be held liable for the delay. If the delay exceeds 30 days, you may choose to cancel your order and request a full refund for any undelivered items.

4.6 Inspection Upon Delivery

We strongly advise you to inspect the package carefully at the time of delivery. If the parcel appears to be damaged, opened, or tampered with, we recommend that you refuse the delivery and contact our Customer Service team immediately using the information provided in Article 1. If you accept the parcel or authorize delivery to an alternative location (such as a pickup point or a third party), PCD cannot be held responsible for any loss, damage, or incorrect delivery thereafter.

4.7 Delivery Restrictions

We only deliver online orders to residential addresses in the countries listed on our Website. Unfortunately, we do not deliver to P.O. boxes, business addresses, or hotels, some of which may be considered commercial locations. We invite clients to always provide a residential address to ensure proper delivery and validation of their order.

5. Your rights to end the contract

You may have the right to terminate your contract with us and return your products. However, your ability to do so will depend on the nature of the products purchased, the reason for your request (e.g. a change of mind, a defect, or non-conformity), the timing of your request, and how we are performing under the contract.

•   If you wish to end the contract due to an action we have taken or plan to take, please refer to Article 5.1.
•   If you wish to exercise your legal right of withdrawal, please refer to Article 5.2. You may be entitled to a refund, provided that you are within the statutory cooling-off period and meet the applicable conditions set out in Article 5.2.
•   If the product you received is defective or does not match its description, you may have legal rights to have the product replaced, or refunded (partially or fully). Please consult Article 5.3 for more information.

Please note that returns and withdrawals are not accepted for products that have been customized, engraved, or otherwise personalized, in accordance with our Return Policy.

5.1 Ending the contract because of something we have done or are going to do

You have the right to end your contract with us immediately and receive a full refund for any products not provided if any of the following situations apply:
•   We have informed you of an error in the price or description of the product you ordered, and you do not wish to proceed.
•   There is a risk that the supply of the products will be significantly delayed, meaning more than thirty (30) days from the acceptance of your order.
•   We have suspended, or have informed you we are going to suspend, the supply of the products for technical reasons.

5.2 Your right of withdrawal

We hope you are fully satisfied with your order. However, if you change your mind, you may exercise your legal right of withdrawal under the following conditions:

You must notify us of your decision within thirty (30) calendar days from the day you receive the products. If your order was delivered in multiple instalments, the thirty-day period begins from the receipt of the last item.

You can notify us by providing any clear written statement expressing your intent to withdraw from the contract before sending your order back.

You must return the product(s), along with all complimentary items received (e.g. samples, gifts with purchase), in their original condition and packaging.

Please note that the right of withdrawal does not apply in the following situations:
• Products that have been personalised or engraved.
• Products that have been unsealed or tampered with.

Products whose price depends on financial market fluctuations outside our control.

Returns must comply with the Return Policy outlined in the relevant section below. If these conditions are not met, we reserve the right to refuse the return or refund.

5.3 If there is a problem with the product

If the product you receive is faulty, damaged, or not as described, you may have the right to request a replacement or a refund, in accordance with applicable consumer protection laws. However, the resolution offered will depend on the specific issue, its cause, and the outcome of the investigation carried out by our Customer Service team. Therefore, you must contact our Customer Service (see Article 1) before taking any action or initiating a return. Our team will assess the situation and guide you through the appropriate next steps.

Be sure to include your order number and provide photographs and/or physical evidence of the issue (including the box, protective materials, product, and any complimentary items). This will help us investigate the situation and facilitate the claim with our carrier or warehouse.

All products sold by us benefit from the legal guarantee of conformity, allowing you to request a replacement or refund if the product does not match its description or is not fit for its intended use, and the legal warranty against hidden defects, covering any issues that make the product unusable under normal conditions.

For detailed steps on how to return a faulty item, please refer to the Return Policy in the Article 6.

Legal guarantee of conformity

Articles L217-3 to L217-20 of the French consumer Code regulate the legal guarantee of conformity. We also inform you of the existence of statutory warranty of conformity of goods within your country of residence. Please find here below for your information the translation of some of the articles of the French consumer Code:

Article L217-3 of the French consumer Code: “The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L. 217-5.

He is responsible for the defects of conformity existing at the time of the delivery of the good within the meaning of article L. 216-1, which appear within two years as from this one. (…)

The seller shall also be liable, during the same time period, for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to articles 2224 and following of the French Civil Code. The starting point of the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity.”

Article L217-4 of the French consumer Code: “The goods conform to the contract if they meet the following criteria, where applicable

1° It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract ;

2° It is fit for any special purpose sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;

3° It is delivered with all the accessories and installation instructions to be provided in accordance with the contract;

4° It is updated in accordance with the contract.

Article L217-5 of the French consumer Code:
“I. In addition to the criteria of conformity to the contract, the good is conforming if it meets the following criteria:

1° It is fit for the use normally expected of goods of the same type, taking into account, where applicable, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned ;

2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;

4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;

6° it corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on the label.

II. However, the seller is not bound by any of the public statements mentioned in the preceding paragraph if he demonstrates:

1° that he did not know them and was not legitimately able to know them ;

2° that, at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements; or

3° that the public statements could not have influenced the decision to purchase.

III. The consumer may not contest the conformity by invoking a defect concerning one or more particular characteristics of the goods, which he was specifically informed deviated from the criteria of conformity set out in this article, deviation to which he expressly and separately consented at the time of the conclusion of the contract.”

Article L217-7 of the French consumer Code: “Defects of conformity that appear within twenty-four months of delivery of the goods, including goods with digital elements, are, unless proven otherwise, presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect claimed.(…)”

Article L217-8 of the French consumer Code: “In the event of a lack of conformity, the consumer has the right to have the goods repaired or replaced or, failing that, to have the price reduced or the contract rescinded, in accordance with the conditions set out in this sub-section. (…) The provisions of this chapter are without prejudice to the award of damages.”

Article L217-9 of the French consumer Code: “The consumer is entitled to demand that the goods comply with the criteria set out in sub-section 1 of this section. The consumer shall request the seller to bring the goods into conformity, choosing between repair and replacement. To this end, the consumer shall make the goods available to the seller.”

Article L217-10 of the French consumer Code: “The goods shall be brought into conformity within a reasonable time, which may not exceed thirty days following the consumer's request and without major inconvenience to the consumer, taking into account the nature of the goods and the use intended by the consumer. The repair or replacement of the non-conforming good includes, if necessary, the removal and return of the good and the installation of the repaired or replacement good by the seller. A decree specifies the terms and conditions for bringing the goods into conformity.”

Article L217-11 of the French consumer Code: “The goods are brought into conformity at no cost to the consumer. The consumer is not required to pay for the normal use he made of the replaced good during the period prior to its replacement.”

Article L217-12 of the French consumer Code: “The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs with regard to, in particular:

1° The value that the goods would have if there was no lack of conformity;

2° the significance of the lack of conformity; and

3° the possibility of choosing the other option without major inconvenience to the consumer.

The seller may refuse to bring the goods into conformity if this is impossible or would entail disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not respected, the consumer can, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 and following of the civil code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity shall be motivated in writing or on a durable medium.”

Article L217-13 of the French consumer Code: “Any good repaired under the legal guarantee of conformity benefits from a six-month extension of this guarantee. If the consumer chooses to have the goods repaired but the seller does not do so, the replacement of the goods to bring them into conformity will give rise to a new period of legal warranty of conformity for the replaced goods. This provision applies from the day the replacement goods are delivered to the consumer.”

Article L217-14 of the French consumer Code: “The consumer is entitled to a reduction in the price of the goods or to rescission of the contract in the following cases:

1° Where the seller refuses to bring the goods into conformity ;

2° If the goods are brought into conformity after a period of thirty days following the consumer's request or if it causes him a major inconvenience;

3° If the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the installation of the repaired or replacement goods or the related costs;

4° If the non-conformity of the goods persists despite the seller's attempt to bring them into conformity, which has not been successful.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract when the lack of conformity is so serious that it justifies the reduction in price or the rescission of the contract being immediate. The consumer is then not obliged to ask for the repair or replacement of the goods beforehand.

The consumer shall not be entitled to rescind the sale if the lack of conformity is minor, which the seller shall have the burden of proof. This paragraph shall not apply to contracts in which the consumer does not pay a price.”

Article L217-15 of the French consumer Code: “In the cases provided for in Article L. 217-14 of the French consumer Code, the consumer shall inform the seller of his decision to obtain a reduction in the price of the goods. The reduction in price is proportional to the difference between the value of the goods delivered and the value of the goods in the absence of the lack of conformity.”

Article L217-16 of the French consumer Code: “In the cases provided for in Article L. 217-14 of the French consumer Code, the consumer shall inform the seller of his decision to cancel the contract. He returns the goods to the seller at the latter's expense. The seller shall reimburse the consumer the price paid and return any other benefit received under the contract.”

Article L217-17 of the French consumer Code: “The reimbursement to the consumer of the sums owed by the seller under this sub-section shall be made upon receipt of the goods or of the proof of their return by the consumer and at the latest within the following fourteen days. The seller shall reimburse these sums using the same means of payment as the one used by the consumer to conclude the contract, unless the latter expressly agrees and in any case without additional costs.”

Legal warranty against hidden defects

Articles 1641 to 1649 of the French civil Code regulate the legal warranty against hidden defects.

Please find here below for your information the translation of some of these articles:

Article 1641 of the French civil Code: “The seller is bound by the warranty for hidden defects of the good sold which render it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lesser price, if he had known about them.”

Article 1644 of the French civil Code: “In the case of articles 1641 and 1643 of the French civil Code, the buyer has the choice of returning the thing and having the price returned to him, or keeping the thing and having part of the price returned to him.”

Article 1646 of the French civil Code: “If the seller was unaware of the defects of the thing, he shall be bound only to refund the price, and to reimburse the purchaser for the expenses incurred by the sale.”

Article 1648 of the French civil Code: “The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect. (…)”

If you wish to exercise your legal rights in the event of a non-conformity or hidden defect of the products under the relevant statutory warranties, please contact our Customer Service (see contact details at article 1) which will guide you regarding how to return products, and/or request a replacement or a refund of the product concerned.

6. Return Process and Conditions

If you are entitled to return products under Article 5, you may return the concerned product(s), along with any associated complimentary items (e.g. gift(s) with purchase, sample(s)), free of charge where applicable, using either the prepaid return label provided in your parcel or the dedicated return platform available on our website, depending on your country of delivery.

6.1 Return Methods

The return method may vary by country:
•   In most countries, you will find a prepaid return label inside the parcel or instructions on how to generate it online via our return platform.
•   In some cases, you must declare your return on our return platform to receive instructions tailored to your country.
•   In other countries, no prepaid label is provided, and the return is at the client's own expense.

Please refer to the country-specific instructions below:

GEECE, IRELAND, FINLAND

Returns must be made at the client’s expense to the following address:
PCD – U3
185, avenue de Verdun
45804 Saint Jean de Braye Cedex
France
Please include the order number and, if possible, a printed invoice inside the parcel for easier identification.

DENMARK, ROMANIA, SWEDEN, BALTIC COUNTRIES

Please contact Customer Service (see Article 1) to request a return label and assistance.

NORWAY

Returns must be made at the client’s expense to the following address:
Dior Beauty Boutique Oslo
Steen & Strøm
Kongensgate 31
0153 Oslo
Norway
Before sending your parcel, please notify Customer Service.

Please contact Customer Service if you need help at any step.

6.2 Return Conditions

•   Only one free return per order is covered (when applicable). Additional returns are at the client’s expense.
•   If you return a product using a non-recommended method and are exercising your right of withdrawal (see Article 5.2), you bear full return costs, non-refundable by PCD.
•   You must retain proof of postage.
•   All returned products undergo systematic inspection upon arrival to ensure compliance with our policy:
o   Items must be unused, unopened, unsealed, and in original condition.
o   Engraved or personalised products cannot be returned, except in the case of a defect and after Customer Service validation.
o   If a return does not comply, no refund will be issued, and we will not be able to return the items to you.

6.2.1 Complimentary Items & Loyalty Gifts

•   If you are returning the entire order, you must return all complimentary items, including samples, miniatures, pouches, and other gifts.
•   If you are returning only part of the order, you may keep the complimentary items.
•   Loyalty program gifts, in countries where the loyalty program has been launched, are excluded from this return policy and do not need to be returned.

6.3 Refund Timeline

Once the return is received and verified by our warehouse, and provided it complies with our policy, a refund will be issued. The warehouse may take up to fourteen (14) business days from receipt to complete the inspection.

The refund will be processed to the original payment method. Depending on your bank and payment provider, it may take between 48 hours and 7 business days to appear in your account.

We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all complimentary items

Please note that if you are located in a market where we provide a prepaid return label and you choose instead to use your own shipping method or an alternative carrier, you accept full responsibility for the return. In such cases, PCD shall not be held liable for any issues arising during transit — including but not limited to loss, delay, damage, or receipt of an empty parcel. Consequently, no refund, replacement, or compensation will be granted if the return fails to reach us or is received in a non-compliant condition due to the use of a method other than the one provided or authorized by us.

7. Our liability to you

If we fail to comply with these Terms or fail to use reasonable skill and care in relation to our arrangements with you, we are responsible to you for direct foreseeable loss and damage caused to you as a result. Loss or damage is foreseeable it is oblivious it would happen or if, at the time the contract was made between us, both we and you knew it might happen.

We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. Data collected

Please see our Data Protection policy page accessible on the Website to understand how we will use, process and protect the personal information and the data submitted by you when creating an account, purchasing products and when you are otherwise using the Website.

We will use the data including personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties in the conditions set forth in our Data Protection policy.

9. Other Important Terms

We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean a waiver of our rights or that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These Terms are governed by French law subject to the mandatory rules of your country of residence and you can bring legal proceedings in respect of the products in the French courts subject to the mandatory rules of your country of residence or settle the dispute through an alternative dispute resolution mechanism, as set out below.

Last updated: 16/5/2022

Welcome to www.dior.com/en_ie. This section of our Website sets out our general terms and conditions of sale (“Terms”) including our full delivery and returns process.

These Terms apply to all sales of products made to you, the customer, via www.dior.com/en_ie (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By placing an order with us, you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.

1. Information about us and how to contact us

For your information, PCD commits to comply with the principles set out in the LVMH Code of Conduct accessible and downloadable here. This Code of conduct provide an ethical framework for all its actions.

You can contact us through our Customer Service which is available to you as follows: Opening hours: 10am – 6pm Monday to Friday excluding Bank Holidays in France.

Phone number & associated costs if any: +35 390 640 7800

Email address: contact@dior.com

You also can find information via the link to our “FAQ” document.

Our Customer Care Team can also contact you if you complete the “contact us” questionnaire available here.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or in the “contact us” questionnaire.

2. Our products

The products offered for sale are the ones displayed on the Website. The images of the products on our Website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

3. Our contract with you

3.1. Orders

To place an order on the Website, you have to be an individual, a non-trade customer, aged of at least 18 and with full legal capacity.

In order to place an order, you have to:

- be logged to your existing customer account if you have one, - or create a customer account if you do not have one, - or complete the compulsory information requested when ordering.

If you wish to place an order, you have to select the products and the quantity of products that you wish to order and add them in your basket by clicking on the button “SHOP”. Please note that you can consult the summary of your order at anytime by clicking on the icon of your basket and/or during the check out process. After having filled your basket, you are invited to click on the button "PROCEED TO CHECK OUT"" and provide your e-mail address, the billing address, the desired delivery address and the information relating to the chosen method of delivery, the amount of any delivery charges being specified at this stage.

Before clicking on the ""PAY AND ORDER"" button, you have the possibility to :

- check the details of your order and its total price, - correct any errors made in entering the data or modify the order by returning to the previous steps or by browsing the Website.

To definitively validate and finalize your order, you must:

- read these Terms and expressly accepted these Terms by clicking on the button “PAY AND ORDER” before making payment for your order,

- click on the button ""PAY AND ORDER"" to proceed to the secure payment of your order. Upon authorization of the debit of your bank account by the bank, your order is transmitted to PCD.

Our acceptance of your order will take place only when we send you an order confirmation email at the email address provided by you and you accept by placing an order the use of email to receive our confirmation of your order. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us. The confirmation email will show all details of products purchased, delivery addresses, billing address, delivery option, delivery costs, your unique reference number, the total sum deducted from your credit or debit card account, packaging options and will contain a pdf version of the effective Terms. We recommend that you keep this email for your records.

Please note that the contract is set out in the language of the order (i.e. English).

It will be archived for a period not exceeding the period required to fulfil the purposes for which it was archived.

If you have any questions about an order, please contact our Customer Service using the contact details in article 1. It will help us if you can tell us the order number whenever you contact us about your order. If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:

- the product is out of stock, - payment agencies including the payment service provider used by PCD to detect credit card frauds refused the authorization of payment per credit/debit card, - we have identified an error in the price or description of the product, - you have exceeded our Maximum Purchase Policy set out below, - we need to deal with technical problems with the product or make minor technical changes - we need to update the product to reflect changes in relevant laws and regulatory requirements.

Please note that we are unable to process orders to a P.O Box address.

3.2. Price and Payment

Products shall be paid in EUR.

You can pay for products using the following payment options:

CREDIT / DEBIT CARDS ACCEPTED:

- MasterCard - Visa

WE'RE SORRY, WE DO NOT ACCEPT ANY OTHER TYPES OF PAYMENT.

We are sorry, but at this time, we do not offer gift certificates or gift cards.

We will charge your credit or debit card at the time of dispatch of the order.

Please be informed that you shall bear all compulsory taxes, fees, bank charges if any.

Secure payment is made through a service provider: PSP Cybersource which complies with security standards.

IMPORTANT INFORMATION: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3. Maximum Purchase Policy

Products are sold on a retail basis to individuals for personal use only. As a result, we limit any orders to no more than five (5) units of any item per order.

3.4. Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

- products(s) not available; - Difficulty in processing payment information; - Refusal of authorization of payment per credit card by payment agencies including the payment service provider used by PCD to detect credit card frauds; - Cannot deliver to address provided; - Duplicate order was placed.

If your order is cancelled by us, you will receive an email from us. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Care Team (see contact details in article 1)with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our Customer Care and FAQs document.

4. Delivery

4.1. Standard Delivery

Delivery costs will be indicated to you before your validation of the order.

Delivery time and costs depend on the delivery method you chosen when ordering.

We offer complimentary delivery if the total amount of your order is equal or superior to 50 EUR to the address specified by you in your order by PCD. Your order is usually delivered within 3 – 5 working days from the date your order is accepted by us. Working days are Monday through Friday excluding French and Belgian bank holidays.

Please allow two additional days for deliveries to rural areas.

We will do our best to deliver the products within the time period indicated to you by PCD and at the latest within thirty (30) days as from the acceptance of the order. In case of absence of delivery in the delay indicated, you shall contact in the best delay the Customer Care Service at the number and/or email address indicated at article 1. In this event, the Customer Care Service will propose a new delivery date or the cancellation of the order and its refund.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay (i.e. more than thirty (30) days as from the acceptance of the order), you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All orders require a signature upon delivery. If you are not there to receive your order, the carrier will leave contact information, a delivery card for you or will contact you to make alternative arrangements.

If, after a failed delivery to you, you and the carrier do not re-arrange delivery/collection within a reasonable delay, then, either the carrier or PCD will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.

We are sorry we only deliver online orders to Irish addresses.

4.2. Delivery Addresses

Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.

4.3 Ownership and Responsibility

Upon delivery you must check the conformity of the order with the carrier and issue all necessary reservations if any (apparent defects, damaged parcel, parcel open, etc.) on the delivery note as detailed as possible and refuse the parcel. In that case, you must also contact our Customer Service in the best delay and we will launch the appropriate inquiry.

You will be responsible for the products once they have been delivered to the address you have provided.

You own the products once we have received payment in full.

5. Your rights to end the contract

You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract. If you want to end the contract because of something we have done or have told you we are going to do, see article 5.1. If you want to exercise your right of withdrawal, see article 5.2. You may be able to get a refund if you are within the “cooling-off period” in the conditions indicated in article 5.2. If what you have bought is faulty or misdescribed you may have a legal right to get the product repaired, replaced or to get some or all of your money back, see article 5.3.

5.1 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed - there is a risk that supply of the products may be significantly delayed (i.e. more than thirty (30) days as from the acceptance of the order), - we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, or - you have a legal right to end the contract because of something we have done wrong. 5.2 Your right of withdrawal

Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, as a consumer, you have a legal right of withdrawal and to receive a refund within thirty (30) days after the day the products were delivered to you or, where the products have been supplied in instalments, thirty (30) days after the day on which the last instalment was supplied. Please note you must let us know of your intention to exercise your right of withdrawal before the end of this thirty days’ period using the model of “Return form” provided by us in the parcel or any other unambiguous written statement expressing your decision to exercise your right of withdrawal, and return the products and all complimentary items (e.g. gift(s) with purchase, sample(s)) to us to receive a refund.

Due to hygiene reasons and health protection, you do not have a right of withdrawal in respect of products where any seal or similar protection on those products has been broken or tampered with. This does not apply if you are making a return because the products are faulty or damaged (see art. 5.3 below).

Also, you cannot exercise your right of withdrawal when purchasing products:

- whose price is dependent on fluctuating financial market rates that we cannot control, - specifically manufactured to your specifications or personalised (e.g. engraving products), - which, after having been delivered and by their nature, are inseparably mixed with other items.

5.3 If there is a problem with the product

Please notify us immediately after delivery of any damage or incorrectly supplied products or if the products listed on the dispatch note do not match those contained in your delivery by contacting our Customer Service (see contact details at article 1) with your order details. To ensure prompt resolution, please provide the order number and the box, packing materials, all complimentary items (e.g. gift(s) with purchase, sample(s)) and the damaged items for inspection by the carrier.

Furthermore, all the products supplied by us benefit from the legal guarantee of conformity and from the legal warranty against hidden defects.

Legal guarantee of conformity

Article L217-3 of the French consumer Code: “The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L. 217-5.

He is responsible for the defects of conformity existing at the time of the delivery of the good within the meaning of article L. 216-1, which appear within two years as from this one. (…)

Article L217-4 of the French consumer Code: “The goods conform to the contract if they meet the following criteria, where applicable

1° It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract ;

2° It is fit for any special purpose sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;

3° It is delivered with all the accessories and installation instructions to be provided in accordance with the contract;

4° It is updated in accordance with the contract.

Article L217-5 of the French consumer Code: “I. In addition to the criteria of conformity to the contract, the good is conforming if it meets the following criteria:

2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;

4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;

II. However, the seller is not bound by any of the public statements mentioned in the preceding paragraph if he demonstrates:

1° that he did not know them and was not legitimately able to know them ;

2° that, at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements; or

3° that the public statements could not have influenced the decision to purchase.

1° The value that the goods would have if there was no lack of conformity;

2° the significance of the lack of conformity; and

3° the possibility of choosing the other option without major inconvenience to the consumer.

The seller may refuse to bring the goods into conformity if this is impossible or would entail disproportionate costs, particularly with regard to 1° and 2°.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity shall be motivated in writing or on a durable medium.”

Article L217-14 of the French consumer Code: “The consumer is entitled to a reduction in the price of the goods or to rescission of the contract in the following cases:

1° Where the seller refuses to bring the goods into conformity ;

2° If the goods are brought into conformity after a period of thirty days following the consumer's request or if it causes him a major inconvenience;

3° If the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the installation of the repaired or replacement goods or the related costs;

4° If the non-conformity of the goods persists despite the seller's attempt to bring them into conformity, which has not been successful.

Legal warranty against hidden defects

Articles 1641 to 1649 of the French civil Code regulate the legal warranty against hidden defects. Please find here below for your information the translation of some of these articles:

Article 1648 of the French civil Code: “The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect. (…)”

6. How to make a return

If you are entitled to return products under article 5, you are entitled to return the products concerned and the associated complementary items associated if any (e.g. gift(s) with purchase, sample(s)) , free of charge, with the prepaid shipping label included in the parcel received. You must affix the prepaid shipping label to the returned parcel to drop it off at a post office or a collection point. Please contact our Customer Service using the contact details in article 1 to inform us about the return. Our Customer Service will guide you if needed regarding how to return products, and/or request a repair or a replacement or a refund of the product concerned. Within the order packaging, you will also find a “Return form” with details of your order together with details of our returns process.

Please note that if you make a return using a method other than the method proposed by us (i.e. prepaid shipping label) and you have exercised your right of withdrawal (see article 5.2), you will be responsible and will bear fully any applicable costs and charges involved for the return of the products.

Please ensure you obtain a proof of postage when you return the products and the complementary items associated if any (e.g. gift(s) with purchase, sample(s)) to us. You should retain your proof of postage in order to provide proof to us that you have returned the products and all complimentary items (e.g. gift(s) with purchase, sample(s)), in the unlikely event that we do not receive the returned parcel.

Within the order packaging, you will find a Return Form with details of your order together with details of our returns process.

a) Returning Products

Products and all complimentary items (e.g. gift(s) with purchase, sample(s)) must be returned to us promptly at our distribution centre at the address provided by our Customer Service or within the “Return form” in the order packing. If you are returning products because you have exercised your right of withdrawal, products and complimentary items (e.g. gift(s) with purchase, sample(s)) must be received at our distribution centre no later than thirty (30) days after the date you tell us you have exercised such right of withdrawal to maintain your entitlement to a refund.

In any case, please ensure that the returned parcel is properly sealed and that you obtain a proof of postage. You should retain your proof of postage in order to provide proof to us that you have returned the products and all complimentary items (e.g. gift(s) with purchase, sample(s)), in the unlikely event that we do not receive the returned parcel.

b) Processing the refund, replacement or repair

If you have returned products because you have exercised your right of withdrawal, we will process the calculated refund as soon as possible and in any event within fourteen (14) days after the day we receive the returned products or (if earlier) the day on which you provide us with evidence of having sent the products back to us at our distribution centre. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all complimentary items (e.g. gift(s) with purchase, sample(s)) back to us so therefore please ensure that you retain, and are able to provide, proof of postage. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.

If you have returned products because they are damaged, or in the event of a non-conformity or defect under the relevant statutory warranty, and if you have required us to refund partially or in full the products, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and if we confirm that you are entitled to a refund. Refund will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team.

If you have returned products because they are damaged, or in the event of a non-conformity or defect under the relevant statutory warranty, and if you have required us to repair or to replace the products, please note that we will proceed to the repair or the replacement if we confirm that you are entitled to it and provided that the option chosen by you is not impossible or disproportionate as determined by the applicable Law.

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