Legal Terms and Conditions

LEGAL TERMS AND CONDITIONS (1)

GENERAL SALES CONDITIONS (1)

GENERAL TERMS AND CONDITIONS FOR ONLINE AND DISTANCE SALES

Preamble 

These are the General Terms and Conditions of Sale of Christian Dior Austria GmbH, with a share capital of €50,000 and registered office at Tuchlauben 3-5, 1010 Vienna, Austria, registered in the companies register of the Commercial Court Vienna under number FN 394308s; Telephone: +43 800 333 467; E-mail: [email protected]; Tax identification number: UST ID NR: ATU67958855 (hereinafter referred to as “Christian Dior Couture”).  

Christian Dior Couture creates, designs and manufactures haute couture and ready-to-wear apparel for men, women and children, fashion accessories, shoes, lifestyle products, watches and jewellery and sells them worldwide under Christian Dior Couture brands such as: Christian Dior, Dior, Baby Dior, Dior Joaillerie, Dior Maison and CD (collectively, the "Christian Dior Couture Items"). 

In order to best meet the needs of its customers, Christian Dior Couture has set up a distance selling system by telephone or internet for a selection of Christian Dior Couture products (hereinafter referred to as the "Articles"), in addition to its stores and distribution network. 

Article 1 – Scope of the GTC 

These General Terms and Conditions of Sale apply to all sales of Items made at a distance, namely 1) by telephone through the Customer Service Department of Christian Dior Couture (hereinafter the "Customer Service Department") and in accordance with Article 2.1 of these Terms and Conditions, and 2) through the Christian Dior Couture website with the domain name "https://www.dior.com/en_at" (hereinafter the "Website"). 

The items are sold to end users who are natural persons and act as consumers within the meaning of § 1 KSchG; A consumer within the meaning of § 1 KSchG is any natural person who enters into a legal transaction that does not or does not essentially belong to the operation of a company, i.e. a long-term organisation of independent economic activity, even if it is not aimed at profit. All resellers and intermediaries working for resellers are excluded (hereinafter the "Customer(s)" or "you"). 

You therefore confirm that you are acting as a consumer and do not intend to resell the items for business purposes. 

You also confirm that you have the legal capacity to the extent necessary to agree to these T&Cs. 

With each purchase of one or more items on the Site, by clicking on the "Pay and place order" button, you agree to the then-current General Terms and Conditions of Sale and the Privacy Policy (hereinafter the "Privacy Policy") of Christian Dior Couture. You can consult the relevant documents before and during the confirmation of your purchase. 

Christian Dior Couture reserves the right to update and amend these General Terms and Conditions of Sale and will notify its customers of such changes by email. Item purchases are subject to the T&Cs in the version in force at the time the purchase contract is concluded. 

For more information on the processing of personal data collected via the website or by telephone, please refer to the privacy policy. 

Article 2 – Information on orders and pre-orders 

You can place orders and pre-orders by phone or on the website. 

Telephone orders and pre-orders must be placed in English. 

Orders and pre-orders can be placed on the website in the following languages: English, Dutch, French, German, Portuguese, Greek, Italian, Spanish, Korean, Japanese, Russian, Taiwanese, Mandarin and Cantonese. 

The language of the sales contract depends on the country in which the website through which you order your items is operated. 

2.1 Telephone orders and pre-orders from the customer service department 

Orders can be placed by telephone by calling the customer service department on +43 800 333 467 (local rate), Monday to Friday from 10 a.m. to 8 p.m. and Saturday to Sunday from 11 a.m. to 7 p.m. (excluding public holidays). 

Once the card or account has been debited by your bank, the order or pre-order will be forwarded directly to the department responsible for preparing the order or processing the pre-order. 

Orders placed in this way constitute a legally binding offer to which you are bound for two weeks. 

2.2 Orders via the Website 

2.2.1 Selection of items by the customer 

Special orders such as orders for customized items, individual items, etc. (exclusive personalization) cannot be placed via the website. If you want to order special items, please come to one of our shops. 

On the website, you make a selection of the items you want to order or pre-order, enter their name and quantity and check the details before adding the items to your "shopping cart". The quantity restrictions set out in Article 4 below shall apply. 

By clicking on the corresponding buttons, online customers can change the contents of their shopping cart as they wish, delete items or change the quantities of orders or pre-orders or add items. 

2.2.2 Registration 

Once you have made your selection and are ready to confirm the contents of your shopping cart, you can• either log in to your customer account (hereinafter the "Account") or• continue as a "Guest". You can also register before selecting items. 

If you already have an account, you will need to log in with your email address and password. If you do not already have an account, you can create an account by entering your name, home address, email address and phone number as part of an order or pre-order. Your customer account will be active as soon as Christian Dior Couture has confirmed it by sending a confirmation email. 

Once an order has been submitted, you will not be able to change your address for that order. In such a case, you will have to place the order again with the new address. 

Further information on the processing of customers' personal data can be found in the Privacy Policy. 

Your login and password are strictly confidential. You therefore undertake to keep them secret and not to pass them on to any third party. You also undertake to inform Christian Dior Couture immediately in the event of loss or theft of your login or password or fraudulent use of your account. Christian Dior Couture accepts no liability whatsoever for any direct or indirect damage caused by fraudulent access to your account or the Website, or for the inability to access your account or the Website, unless this is due to the fault of Christian Dior Couture. 

2.2.3 Confirmation of Orders 

You will need to select the delivery method and provide all the information required to ship the order: 
- Email address- First and last name- Street, house number- Postal code- Residence- Telephone number- Delivery method- Destination country- Billing address- Delivery or business address where you wish to collect your order or pre-order, if there are stores in the selected destination country that offer this service, and- Payment method and payment information 

If an order is a gift, you can add a card with a personal message. 

You can specify your shipping address as your billing address or add a different billing address. 

Once you have entered and confirmed this information in full, the price of the items (as set out in Article 5 below), as well as any shipping costs and estimated delivery date, will be automatically displayed. 

Before confirming your order, you must check that your selection is correct. In order to make it easier for customers to find any errors, Christian Dior Couture provides technical verification mechanisms in the form of a standard check of the completeness and plausibility of the entries (checking that all mandatory fields have been filled in and that the entries are allowed for each field). Your order data will then be summarized again for final verification. 

By clicking on "Continue to payment" you can add your payment details. You will not be able to place a binding order if you do not confirm that you have read and agree to these General Terms and Conditions of Saleand the Privacy Policy by clicking on "Pay and place order". 

Once an individualized ABCDior order has been confirmed after review, it will be finally released. 

2.2.4 Confirmation of the order or pre-order by Christian Dior Couture 

Once you have completed the steps described in Article 2.2.3, you will receive a confirmation of receipt of your order by email. Unless expressly stated otherwise, confirmation of receipt of the order will not be deemed acceptance of your order. 

The contract of sale is deemed to have been concluded when: 

- Christian Dior Couture has accepted your order in text form; or 

- the items you ordered have been shipped and you have received a separate email from Christian Dior Couture about the shipment of your order. 

If you pay by means of PayPal, Apple Pay or Apple Pay express in accordance with Article 6.2, the purchase contract is deemed to have been concluded as soon as you confirm your order on the PayPal, Apple Pay or Apple Pay express website. 

The acknowledgement of receipt of your order will include the order number, the total value of the order, the delivery costs and information on the delivery date, as well as the main features, quantity and price of the items purchased. The acknowledgement of receipt also contains a link to the T&Cs. 

If the ordered items are shipped to the delivery address you have provided, Christian Dior Couture will send you an email informing you of the delivery and that Christian Dior Couture has collected the purchase price in accordance with Article 5 below. This e-mail will also contain a confirmation of the concluded contract, in which the content of the contract is reproduced. 

Payment for an individualized ABCDior order will be made as soon as it has been approved. 

2.3 Proof of order 

In principle, you and Christian Dior Couture expressly agree that e-mails and the automatic call recording systems used by the Customer Service Department are legally permitted and binding, in particular with regard to the nature and date of your order.In accordance with Article L. 213-1 of the French Consumer Code, Christian Dior Couture retains all information relating to orders with a total value of at least one hundred and twenty euros (€ 120) ten (10)  We will provide you with this information upon your request to [email protected] or to Christian Dior Couture – Service Relation Clientèle, 11 bis rue François 1er - BP39, 75008 Paris. However, when ordering through the Website, we recommend that you also keep a copy (electronic or paper) of your order information. 

Article 3 – Article availability 

Christian Dior Couture reserves the right to modify the items offered on the website at any time and without notice. Such changes will not affect orders that have already been placed. 

Before placing an order, you will be informed (in the case of orders placed by telephone) from the Customer Service Department or on the website on the page containing the item description: 

- whether the item is available or not; or, if the item is temporarily unavailable, whether you can order it for later delivery in the specified period. 

If, despite Christian Dior Couture's efforts, an order is placed for items that are no longer available, Christian Dior Couture will inform you as soon as possible (by telephone or e-mail). 

If, exceptionally, an ordered product is no longer available, Christian Dior Couture must cancel or reject the order and you will not have to pay anything. You will be notified of this by phone or e-mail. 

Article 4 – Non-acceptance of an order 

Purchases made through the Website or by telephone are for the Customer's own use only (or as gifts) and are not intended for resale. 

Christian Dior Couture reserves the right to refuse abusive or unusual orders, in particular orders that exceed the maximum quantity of items established, namely: 

- eight (8) items per order; and/or- two (2) identical items ordered within thirty (30) calendar days, regardless of color or size. 

The above limits do not apply to goods in the Maison category and timeless menswear (men's ready-to-wear, i.e. suits and tuxedos, jackets, shirts and trousers; and men's accessories, e.g. belts, ties, bow ties, pocket squares, cufflinks and button-overs). 

Likewise, Christian Dior Couture may reject an order that (i) is made by a customer with whom there is a dispute related to a payment or delivery of a previous order, or (ii) does not comply with these General Terms and Conditions of Sale. 

If Christian Dior Couture determines that your order does not comply with these General Terms and Conditions of Sale, Christian Dior Couture will notify you directly via the Website, by telephone or by email. If you do not correct the inaccurate or non-compliant information in your order within fourteen (14) calendar days of receipt of such notification, Christian Dior Couture may cancel the order and the associated payment. 

Article 5 – Article prices - Invoicing 

The prices communicated by the Customer Service Department or listed on the website are indicated in euros (€) and include all taxes and duties, but do not include shipping costs. These are displayed separately before placing the order or pre-order. 

The prices charged are the prices in force on the day the order is placed, provided that the items ordered are available at that time. 

Christian Dior Couture reserves the right to change the prices of the items at any time and without prior notice, but such changes will not apply to orders already placed by you. 

A VAT refund is not possible for mail-order purchases of Christian Dior Couture items (made by telephone or via the website). 

Article 6 – Terms of payment 

6.1 Payment by credit card or debit card 

You can pay for your purchases by credit card or debit card. We accept cards from the "CB" network, Visa©, Eurocard©, MasterCard©, American Express©, and Apple Pay©. Cards issued by banks based outside France must be international credit cards. 

In order to be able to use these payment methods when ordering by telephone, you must confirm to the Customer Service Department and guarantee Christian Dior Couture that you are the legal owner of the card used to pay for the order and that the name and surname indicated on the card is your name. When ordering by phone or through a secure website or third-party platform that sends a payment link, you must also provide the card number, expiration date and security code of the card. 

If you order via the website, you will be redirected to a secure server operated in SSL mode (128 bit) after confirming your bank details. 

This ensures that your transaction is carried out in accordance with secure banking standards. Authentication varies depending on the bank. By providing Christian Dior Couture with your credit card or debit card number by telephone or through the Website. By providing your bank details, you give Christian Dior Couture your full consent in advance to carry out the secure transaction and authorize your bank in advance to debit your account upon receipt of the records or statements provided by Christian Dior Couture, even if there are no invoices signed by the credit card holder. 

If your credit card is charged prior to the shipment of the items, or if the acceptance of the items has been expressly made by other means, the purchase contract will be formed at the time of the debit from your credit card. However, this does not apply to deposits or early payments that you make if your card is debited for the amount of the deposit on the agreed deadline. 

6.2 Payment via PayPal (only for Internet orders) 

Christian Dior Couture accepts payment via PayPal (only for orders placed through the website). 

When confirming your order, select the PayPal payment option – you will then be automatically redirected to the PayPal platform. 

There you have to log in to your PayPal account using your login and password. If you don't already have a PayPal account, you can set one up at this time. After confirming your order via PayPal, you will be redirected to the confirmation page of the website. 

The order will not be shipped until the payment method has been verified, approval to charge your card or confirmation from PayPal has been received, and the compliance of your order with these Terms and Conditions has been verified, as well as the availability of the items. 

Article 7 – Delivery 

Items can only be delivered within Austria. If you order items and want them delivered to another country, you must place your order on the relevant website (if available). 

For security reasons, Christian Dior Couture will not accept orders with a PO Box as the delivery or billing address; Deliveries to hotels or student dormitories will only be made if express delivery with proof of delivery has been selected for delivery to your own hands. 

You can also have items marked as gifts delivered to other people in Austria. 

Once the payment of the order or pre-order has been recorded, the items will be delivered to the address you provided when placing the order or pre-order. In this sense, you must be careful to provide Christian Dior Couture with a correct delivery address. 

Subject to full payment of the purchase price, the ordered items will be delivered as follows: 

- on or within the date or timeframe indicated to you by Christian Dior Couture prior to confirming your order, or, if no timeframe has been specified, no later than thirty (30) days from the date of the order, unless there is a legitimate delay in delivery; or, if the relevant item is temporarily unavailable, within the timeframe communicated to you and accepted by you (i) when you place your order by telephone with the Customer Service Department or (ii) when you add the item to your shopping cart on the Site and before accepting your order. 

Depending on the delivery method you have chosen, Christian Dior Couture will ship the ordered items as a standard shipment or via express courier service with proof of delivery to your own hands or for collection at a commercial premises. 

Christian Dior Couture will cover the cost of shipping as a standard shipment. In the case of delivery by express courier service with proof of delivery of delivery to the customer's own hands, the costs will be borne by the customers, unless the costs exceed one thousand three hundred euros (1,300 euros) – in which case Christian Dior Couture will cover the costs. The cost of express delivery will be shown to you before confirming your order. 

If the delivery of the items is delayed due to an event beyond the control of Christian Dior Couture, you will be contacted immediately and measures will be taken to mitigate the effects of the delay in delivery. Provided that Christian Dior Couture makes every effort to shorten the delay, Christian Dior Couture will not be liable for the delay caused by this event. However, if there is a risk of significant delay, you can contact Christian Dior Couture to cancel the contract and obtain a refund for any amounts you have already paid for items not yet received. 

If UPS is unable to make a delivery (after 3 unsuccessful attempts) and the package is returned to the Christian Dior Couture warehouse with the note "Addressee moved", Christian Dior Couture will try to contact you twice within the four (4) weeks following the receipt of the package at the warehouse. If you do not respond or respond within these four (4) weeks, Christian Dior Couture will refund the order value and send an email confirmation to the address you provided when placing the order. 

Article 8 – Click & Collect (collection at the boutique) 

Christian Dior Couture offers its customers the "Click & Collect" ordering option. If they choose them, they will have to pick up the items at one of the proposed Christian Dior Couture boutiques. This service is only available in the Christian Dior Couture boutiques for certain items in Austria. Customers will be informed about this before ordering. The items will be made available in the selected boutique within the times indicated by Christian Dior Couture in article 7. As soon as the order is ready for collection in the boutique, customers will be notified immediately by e-mail. The order must then be collected from the selected boutique within fourteen (14) days. After this time, the order will be returned to our workshops and customers will automatically receive a refund.When picking up the order at the boutique, the e-mail with the pick-up notification and a valid identity document must be presented. This is necessary for the identity check, which customers expressly agree to by choosing this delivery method. After signing the collection form, the order will be handed over. Customers can also authorize a person of their choice to pick up the order on their behalf. The following conditions apply: The person chosen by the buyer must present the following documents at the time of collection: (i) the buyer's ID, (ii) their own ID, (iii) the order confirmation received by the buyer by e-mail, and (iv) the dated and signed power of attorney for collection. 

Article 9 – Pre-orders 

Christian Dior Couture may offer customers the opportunity to order (i) certain products before they are released for sale and (ii) products that are temporarily out of stock.  

In this case, an advance payment of the total purchase price is due immediately upon ordering and will be collected from your chosen means of payment as soon as Christian Dior Couture has accepted your order. Christian Dior Couture issue a deposit invoice for this amount.  

The items ordered will be shipped after the pre-order is placed, and no later than thirty (30) days from that date. You will be notified of the shipment in writing. At the same time, the final invoice for the purchase of goods will be sent. 

If it turns out that the pre-order items cannot be delivered for unforeseeable reasons, you will be notified in writing and the purchase price will be refunded to the means of payment used for payment.  

You will also be informed if there are any delays in delivery. In the event of a delay in delivery of more than three (3) weeks, you can withdraw from the contract. 

Article 10 - Data protection 

For more information on the processing of personal data collected from you via the website or by telephone, please refer to the Privacy Policy. 

Article 11 – Retention of title 

Christian Dior Couture retains ownership of the items until (a) you or (b) the person designated by you has taken possession of the items. 

You may resell items subject to retention of title only with the prior written consent of Christian Dior Couture. 

Article 12 – Intellectual property rights 

You may not reproduce, display or adapt the Website, in whole or in part, in any form, directly or indirectly. All intellectual property rights relating to a Christian Dior Couture product or element (including Christian Dior Couture items), such as trademarks, illustrations, photographs, images, patterns and logos, are and will remain the sole property of Christian Dior Couture, regardless of their registration or registration. 

The reproduction, downloading, modification or use, in whole or in part, of Christian Dior Couture trademarks, images, photographs, images, patterns or logos for any purpose and medium whatsoever is strictly prohibited without the prior express consent of Christian Dior Couture. Likewise, any use for sales purposes that is not in accordance with the right to use the Site and, in particular, components of the Site (items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) or any other direct or indirect commercial use without the prior express consent of Christian Dior Couture is strictly prohibited. 

More information can be found in the imprint. 

Article 13 – Right of withdrawal 

As a consumer, you have the right to withdraw from the contract within fourteen (14) days without giving any reason, in accordance with the instructions below. The right of withdrawal does not apply to the purchase of goods that have been manufactured according to special instructions or are clearly customized, or to goods that have already been opened by you and that cannot be returned for health or hygiene reasons. 

Cancellation 

Withdrawal 

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Christian Dior Couture, 30 avenue Montaigne, 75008 Paris, France, +43 800 333 467, email: [email protected].) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of cancellation 

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen (14) days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment. We pick up the goods. We bear the costs of returning the goods. They only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods. 

Sample withdrawal form 

(If you wish to withdraw from the contract, please fill out this form and return it.)  

• To [insert the name, address and, where applicable, the fax number and e-mail address of the entrepreneur by the entrepreneur]: 

• I/we (*) hereby withdraw from the contract entered into by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) 

• Ordered on (*)/received on (*) 

• Name of consumer(s) 

• Address of the consumer(s) 

• Signature of the consumer(s) (only if notified on paper) 

•Date 

(*) Delete what is inappropriate. 

Article 14 – Voluntary withdrawal 

In addition to the right of withdrawal discussed in Article 13 above, Christian Dior Couture grants you thirty (30) days from delivery to cancel your purchase and return the items purchased by you on the Website or by telephone. 

However, this does not include: 

- personalised, customised items or items made according to specific instructions; 

- items that have been definitively linked to other items after delivery. 

In any case, the return of the items must be carried out as follows: 

- within thirty (30) days from delivery; 

- enclosing a duly completed return form (see attachment) or a clear statement of your desire to return the items; 

- in their original packaging. 

Items that are not returned, or that are incomplete, damaged, unlabeled, altered, soiled, or otherwise returned in a condition that indicates they have been used or worn, will not be refunded or exchanged and will be returned to you (if applicable). 

In the case of shoes, the sole must also be intact. We therefore strongly advise you to try on Christian Dior Couture shoes only on carpets. Returns must be in their original condition and must not have been used; all Christian Dior Couture item labels must still be attached to it and any associated accessories or instructions must be included. 

If you return an item more than thirty (30) days after receipt or collection, Christian Dior Couture may refuse to refund the purchase price and return the item to you. In addition, the recipients of gifts have no right of withdrawal. This right may only be exercised by customers. 

Your right of withdrawal under Article 13 shall not be affected by the right to exercise voluntary withdrawal. Until the expiry of the withdrawal period pursuant to Article 13, only the conditions of Article 13 shall apply. 

14.1 Voluntary take-back via the Website 

You can return items within thirty (30) days of delivery. To do this, you must either 

1. notify Christian Dior Couture through your account on the Website that you wish to return items, after which Christian Dior Couture will notify you by email of receipt of the cancellation of your order; 

2. Call the Customer Service Department to exercise your right to return items and arrange the date, place and time for UPS to collect the items; or 

3. Return the items directly to a UPS drop-off point (https://www.ups.com/dropoff/?loc=de_AT using the prepaid return label included in the packaging. 

The price charged for items returned via the Site will be refunded using the same means of payment as you used to pay for the order within a reasonable period of time and no later than fourteen (14) days after receipt of the items by Christian Dior Couture. 

Any additional delivery charges you may have paid because of the specific delivery method you have chosen will not be refunded. 

14.2 Voluntary take-back at Christian Dior Couture stores 

Christian Dior Couture customers can also return items to any Christian Dior Couture store in Europe. In these cases, the General Terms and Conditions of Sale applicable to business premises shall apply instead of these General Terms and Conditions of Sale. 

Article 15 – Exchange 

In addition to your right to cancel and return items in accordance with Articles 13 and 14, you are also free to change your mind and exchange an item within thirty (30) days in accordance with the provisions of Articles 13 and 14. 
For damaged items, see Article 16. 

Within thirty (30) days of receipt of an item, you may exchange it through the Website or directly at a Christian Dior Couture store in the country where you purchased the item. 

Personalised items or items made according to special instructions, or altered or damaged items, as well as items that were in sealed packaging opened by you after delivery (e.g. swimwear) and cannot be returned for health or hygiene reasons, are non-returnable. 

Without prejudice to your rights under Article 14, Christian Dior Couture may, in accordance with its exchange rules, refuse to exchange more than two (2) consecutive orders. 

Only one exchange may be made for the same order. If you want to exchange items that have already been exchanged, you can arrange the return and refund of the purchase price by calling the customer service department. 

An exchange depends on whether the items are in stock on the website or in the store you visit for the exchange. If a certain item is not in stock, you will be refunded the purchase price. 

15.1 Exchanges via the Website 

If you change your mind and wish to exchange an item through the Website, you must indicate in the relevant section of the Website which item(s) you would like to receive in exchange for your order. You may exchange items in accordance with the provisions of Article 15 above (Time Frame and Conditions for Exchange). 

The number of exchange items must be equal to the number of items returned. 

The shipping costs for the initial delivery will be refunded; however, the second delivery will be charged according to the selected delivery method. The new purchase will be subject to the terms and conditions in force at the time of exchange. 

15.2 Exchanges at Christian Dior Couture stores 

If you change your mind and want to exchange one or more items at a Christian Dior Couture store, the Christian Dior Couture store performing the exchange must have the same category of items for sale as the one you want to exchange. For example, men's shoes can only be exchanged in Christian Dior Couture stores where men's shoes are sold. 

15.2.1 Exchange of Items Sold at a Lower Price in Stores 

You will receive a credit note for the price difference. 

The credit is valid for a period of five (5) years from the date of issue and can only be redeemed at Christian Dior Couture network stores in the country where the store issuing the voucher is located. 

If you would like to reserve a selection of items, please contact the Customer Service Department. 

15.2.2 Exchanges of Items Sold at a Higher Price in Stores 

You must pay the difference in accordance with the applicable T&Cs. 

Article 16 – Your rights in the event of defective items 

If an item is defective, then the statutory provisions, in particular the statutory warranty provisions, apply. 

Certain items on the website are subject to a warranty that goes beyond the legal requirements. The terms and conditions for exercising this warranty can be found in the "Terms and Conditions of Customer Service" tab and are also contained in the information note accompanying the articles. 

Article 17 – After-sales services 

In certain cases, Christian Dior Couture offers its customers an extended commercial warranty or a warranty beyond the statutory rights of its customers. In such cases, precise details of the commercial warranty are attached to the items upon delivery. However, any commercial warranty does not limit the customer's statutory warranty claims in any way. Customer service is available for all technically repairable items. 

The terms and conditions for the use of customer services can be found in the tab "Terms and Conditions for Customer Services". 

Christian Dior Couture hereby acknowledges that there is no guaranteed period during which spare parts necessary for the use of the items will be available. 

However, Christian Dior Couture will do its best to assist you if you need one or more spare parts. 

Article 18 – Information on articles – Limitation of liability 

Information on all items offered for distance selling is available at all Christian Dior Couture stores, on the Website and through the customer service department. 

The photographs, graphics and descriptions of the items offered for distance selling are for information purposes only and are not binding on Christian Dior Couture. For additional information, please contact the Customer Service Department or visit a Christian Dior Couture store. Whilst every effort is made to ensure that the colours and patterns of the items depicted on the Website are as close as possible to those of the original items, there may be variations, in particular due to any technical limitations of your computer in the display of colours. Christian Dior Couture is therefore not liable for any insignificant errors or inaccuracies in the photographs or graphic representations of the items on the website. 

If Christian Dior Couture does not comply with these provisions, Christian Dior Couture shall only be liable in the event of slight negligence for the damages incurred by you, which represent foreseeable consequences of the breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract in the first place and on the compliance with which the contractual partner regularly relies and may rely. Damages are foreseeable if their occurrence is obvious or if you and Christian Dior Couture knew at the time of conclusion of the contract that they could occur and you discussed them with Christian Dior Couture, for example, as part of the purchase process. The above limitations of liability apply to all claims for damages, regardless of the legal grounds, with the exception of claims for damages by the customer (i) due to fraudulently concealed defects, (ii) due to defects in respect of which a guarantee for the quality of a product has been assumed (in this regard, the warranty regulation or limitation period resulting from the warranty applies, if applicable), (iii) according to the Product Liability Act, (iv) from injury to life,  body or health, (v) due to intent or (vi) due to gross negligence. 

Article 19 – Final provisions 

The fact that Christian Dior Couture at any time does not insist on the performance of any provision of these T&Cs shall not be construed as a waiver of Christian Dior Couture's right to subsequently assert claims for total or partial non-performance. 

If any provision of these T&Cs is declared invalid and void in whole or in part, the remaining provisions of these T&Cs as well as the other rights and obligations arising therefrom shall remain unaffected and continue to apply. 

Article 19 – Disputes – Applicable law 

All legal relationships between the customer and Christian Dior Couture are governed by Austrian law. 

Christian Dior Couture is neither obliged nor willing to participate in an out-of-court dispute resolution. 
Christian Dior Couture's email address is [email protected]. 

 

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES (2)

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

GENERAL TERMS AND CONDITIONS OF USE OF AFTER-SALES SERVICES

1. These General Terms and Conditions govern the After-Sales Services (hereinafter "After-Sales Services" or "Services") provided by the company Christian Dior Couture which manages the store in which the Customer's request for assistance is made (hereinafter "Dior"). 

2. Upon delivery of the product to Dior by the Customer (or any person authorised by the Customer, in writing, to do so in the Customer's name and on the Customer's behalf), Dior, in conjunction with the Customer, shall photograph and analyse the product, identifying all visible signs (including but not limited to tears, pre-existing damage, soiling, etc.). All visible signs were duly noted on the form signed electronically by the Customer upon delivery of the product (hereinafter the "CARE Form") and documented by taking photographs, which were viewed by the Customer and reproduced on the After-Sales Service Form. The After-Sales Services that the Customer has asked Dior to perform are also described in this CARE Form, which the Customer will receive by email or, on request, in paper format.

3. The product is deemed to be delivered to Dior without any loose or attached items. In this respect, Dior is not responsible for (i) any objects attached to the product or loose (e.g. those left in pockets) that were not detected during the aforementioned analysis of the product nor for (ii) any damage resulting from or caused by the aforementioned objects.

4. The product is sent to the workshop or to their place of manufacture to be examined in detail by Dior's craftsmen and experts. They will determine whether the defect or problem that led the Customer to request After Sales Services is covered by the warranty, the feasibility of repair where this option has been chosen by the Customer, the estimated timeframe to carry out the repair and, where the defect or problem is not covered by the warranty, the estimated cost to carry out the Services. Where this information differs from the information provided in the above form, the Customer will be informed as soon as possible and if the Customer ultimately incurs costs or expenses in excess of those estimated in the above form, the Customer will be provided with a quotation which must, if accepted by the Customer, be confirmed by return email with the words "Agreed to quotation no. [quotation no.]" before the Services can be performed. If the Customer refuses the new conditions, the Dior store that made the request for After-Sales Services will contact the Customer as soon as the product is ready for collection so that the Customer can collect it (or have it collected) from the said store.

5. The Client understands and accepts that even when the product and the Services have been indicated as covered by the warranty in the above form, the craftsmen and experts may, in particular with regard to the deteriorated condition of the product, find that the product has not been used normally and that the warranty is therefore void. In this case, the Customer will be informed in writing and the procedure will be as described in Article 4 above. If the craftsmen and experts confirm that the product is covered by the warranty but indicate that the product cannot be restored, the Customer will be offered a full or partial refund or replacement, suggested to him/her in writing. For more information on legal warranties, the Customer is requested to consult the Dior general terms and conditions of sale available in the stores as well as articles L.217-3 to L.217-20 of the French Consumer Code relating to the legal warranty of conformity and articles 1641 to 1649 of the French Civil Code relating to the warranty against hidden defects.   

6. Dior will make all reasonable efforts to ensure that all After Sales Services are performed to the highest possible standards.

7. Both, in the event that Dior performs After-Sales Services and that Dior and its craftsmen and experts have determined that the product is not repairable, Dior will contact the Customer (first by telephone and then, if the Customer does not respond, by e-mail) to inform the Customer that the product is ready for collection in the same store where the request for After-Sales Services was made. The Customer must collect the product within 3 months of such notification. If the product is not collected within 3 months of Dior's first written notice, Dior will send a second written notice to the Customer, by registered letter with acknowledgement of receipt (to the address indicated on the CARE Form) informing the Customer that if the product is not collected by the end of a new period of 15 months from the first presentation of this registered letter constituting the second notice, Dior will be able to dispose of the product in any way whatsoever (including by destroying it and, where possible, recycling it). In fact, any delay in collecting the product after the expiry of this second collection period causes prejudice to Dior because of the costs incurred for the custody and maintenance of the product. By signing these general terms and conditions of After-Sales Services, communicated to the Customer at the time of dropping off of the product and before signing the CARE Form, the Customer expressly acknowledges and accepts that, by way of derogation from the law of 31 December 1903, Dior may dispose of the product that has not collected within the allotted time period, without the Customer being able to claim any compensation whatsoever from Dior. 

8. The product can be collected by the Customer by presenting a copy of the CARE form and/or, if applicable, the final quotation, accompanied by his/her identity document. The Customer may also use a proxy document, which was sent to him/her by email at the same time as the After Sales Service Form and these general terms and conditions, to appoint a person authorised to collect the product on his/her behalf (hereinafter the "Designated Person"). To collect the product, the Designated Person must present the proxy form, duly completed and signed by the Customer, a copy of the After Sales Service Form and, if applicable, the final quotation, duly signed by the Customer, a copy of the Customer's identity document and his/her own identity document. 

9. In all cases where the warranty has been declared void, all amounts due for the After-Sales Service that have not been paid in full at the time of collection of the product must be paid at once on the day of collection of the product. Otherwise, the product will not be returned to the Customer. The Customer is not entitled to any refund on the After-Sales Service unless he/she can prove that the Service was incorrectly rendered (repair not carried out or incorrectly carried out, replacement by a different product without the Customer's agreement).   

10. Dior attaches great importance to the protection of its intellectual property rights and to compliance with the law. As a result, Dior does not repair products that violate any law or regulation, particularly when they have been identified as stolen or counterfeit. Furthermore, by signing these general terms and conditions of use of the After-Sales Services, the Customer authorises Dior, whenever the circumstances justify it (i) to keep the infringing products with a view to destroying them and, where possible, recycling them and/or for the purposes of investigations, in particular judicial investigations and/or, where applicable, as evidence against the perpetrator of the infringement or breach of a law or regulation and (ii) to communicate the Customer's personal data to the competent authorities if Dior is obliged to do so by law or by these same authorities. Buying Dior products in Dior stores and from its authorised distributors is the best way to ensure the authenticity of a Dior product.

11. These general terms and conditions of use of the After-Sales Services are governed by French law. In the event of a dispute concerning the After-Sales Services, the Customer may seek an amicable solution by contacting us by email or telephone or contact the consumer ombudsman of the Centre de Médiation et d'Arbitrage de Paris (CMAP [Paris mediation and arbitration centre]), by filling in the dedicated form on the website www.cmap.fr, by sending his/her request by post to CMAP Médiation Consommation, 39, avenue Franklin D. Roosevelt, 75008 PARIS or by email to [email protected]. Recourse to mediation is an alternative dispute resolution mechanism, which is not a prerequisite for taking legal action. The Client may therefore take legal action against Dior without having had recourse or attempted to have recourse to mediation. In the absence of an amicable solution or recourse to mediation, all disputes relating to these general terms and conditions shall be submitted to the competent court in application of the rules laid down by the French Code of Civil Procedure and the French Consumer Code. The Customer may file a lawsuit in the courts of (i) the place where Dior is domiciled; or (ii) the place where the Customer is domiciled; or (iii) the place where the After Sales Services are performed. 

SUMMARY PRIVACY POLICY

Regulation (EU) 2016/679: General Data Protection Regulation.

Dior, which manages the store in which the after-sales service request was made, as the data controller, will process the data of the Customer (e.g. surname, first name, phone number, personal address, e-mail address, copy of identity document) in order to process and follow up the Customer's after-sales service request.

 
The personal data of the Customer will be kept for the period strictly necessary for the proper processing of the Customer's request and any complaints, and in accordance with the privacy policy available in stores and on the website www.dior.com, after which the personal data will be deleted or made anonymous.

Please note that by sending an email to [email protected], the Customer will always be able to access, update and delete his/her personal data, revoke or change his/her consent and receive or request the transfer of his/her data to another controller. In addition, the Customer may object at any time to the processing of his/her personal data, in particular for marketing purposes or for analysing his/her preferences where the Customer has given specific consent. The Customer will also have the right to lodge a complaint with the competent data protection authority or with the supervisory authority of the Member State of the Customer’s habitual residence or of the place of the alleged breach.

If the Customer needs more information, he/she is requested to read the full text of the privacy policy available in stores and on www.dior.com in the Privacy Policies section.

USEFUL LINKS (1)

GENDER PAY GAP REPORT (1)

In 2023, companies from the LVMH group in France have calculated their gender equality index. This index totals 92/100 points for Christian Dior Couture.