FAQ Christian Dior Fragrance and Beauty

If you need assistance with the Dior Beauty Online Boutique, please contact Dior Beauty Customer Service through the following methods during service hours.

For Parfums Christian Dior customer enquiries

• Customer Service Hotline: 02 7201 8438
• Customer Service Email: contact@diorbeauty.au
• Online Contact Form: https://www.dior.com/en_au/beauty/contact-parfum
• Hours: Monday – Friday 9:30am - 5:30pm AEST, excluding Australia Bank/Public Holidays

If you are a job applicant, please email: hr-team@au.lvmh-pc.com

Search or browse the site and select the product that interests you. If the item you are looking for is out of stock, you can register your interest by entering your email address in the “Notify Me” prompt. You will be emailed when the item is available.

You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.

• Customer Service Hotline: 02 7201 8438
• Customer Service Email: contact@diorbeauty.au
• Online Contact Form

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

If you would like to purchase these items in-store, please find your preferred Dior Fragrance & Beauty Boutique via the Store Locator. Please note, that some products may be available exclusively online on Dior.com/en_au/beauty. If you would like to know if a specific product you are interested in is available in-store or available exclusively online, please contact our Customer Service Team via the details below.

• Customer Service Phone Number: 02 7201 8438
• Customer Service Email:  contact@diorbeauty.au  
• Online Contact Form

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account.” You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service. If you already have Dior Beauty Account with your preferred Dior Fragrance & Beauty Boutique, please click the “My Account” page. Click “I forgot my password” on the right panel and enter your email address that you registered with. An email prompting you to reset your password will be emailed to you. If you don’t receive this email, please reach out to our Customer Service Team via the details below.

• Customer Service Hotline: 02 7201 8438
• Customer Service Email: contact@diorbeauty.au
• Online Contact Form

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

We must limit orders to five (5) of any single item per customer per order. Orders exceeding these limits will not be accepted and are subject to cancellation upon written notice.

Dior Beauty offers 2 complimentary samples of your choice, with any order. Simply select your choice of samples after you have added your products to cart and follow the checkout process. Samples may vary due to availability.

All orders will receive a receipt via email, along with the Order Confirmation. You will also receive a physical copy within your order. Additionally, members can login to download a digital copy of their receipt.

All transactions done on the Dior Beauty website are secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. If you have any queries, please reach out to our Customer Service Team via the details below.

• Customer Service Hotline: 02 7201 8438
• Customer Service Email: contact@diorbeauty.au
• Online Contact Form

All promotional offer codes are added at checkout on the View Cart page. Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied. Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions. NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Service	Cost	Delivery Time frames
		Metropolitan Areas   (Sydney, Melbourne & Brisbane)	ACT, SA, WA,   Regional NSW, VIC, QLD	NT, TAS;   Remote QLD, SA & WA
Standard Parcel Post	$5 under $90  FREE $90 & over	2-3 Business days	4-6 Business days	7-10 Business days
Express Post*	$12	1-2 Business days	2-3 Business days	4-8 Business Days

You will receive an email with your tracking information once your order has been shipped.

*Express Post shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to the dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Parcel Post (by road).

Delivery times are based on orders placed before 9am AEST.

• Orders are dispatched on business days (Monday-Friday) excluding Australian public holidays,
• Shipping will take longer if product engraving is required. Dior Beauty will notify you when the order is shipped. Engraved products may not be returned under the 30 day Returns policy,
• Please expect delays in the event of public holidays or extreme weather conditions,
• Your shipping address cannot be changed once your order is placed. Dior Beauty is not liable for incorrect address on the invoice,
• Shipping to WA, NT or other remote and rural areas may take longer,
• All orders must be signed for upon delivery.

Dior Beauty online orders are shipped via Australia Post to Australian addresses only and must be signed for upon delivery. Additionally, we allow shipments to be sent to P.O. Box addresses. Unfortunately, we do not offer click & collect for in-store collection.

If you placed your order via your Dior customer account, log in to your account then click on ’My orders’. You will then be able to follow the status of your order. If you placed your order as a guest, please track the progress of your delivery by visiting the Australia Post website and entering your tracking number here.


If you do not receive your package within 5 working days, please contact our Customer Service Team via the details below.

• Customer Service Hotline: 02 7201 8438
• Customer Service Email: contact@diorbeauty.au
• Online Contact Form

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

If you are not completely satisfied with your Dior Beauty purchase, complimentary returns are offered for unopened packages within 30 days of the delivery date. We are unable to accept returns or process a refund for any engraved products, unless damaged or faulty.

Refunds take between 10-15 business days. For any questions relating to your returns or our returns policy, please contact Dior Beauty Customer Service. Refunds will be processed via the original payment method.

• Customer Service Hotline: 02 7201 8438
• Customer Service Email: contact@diorbeauty.au
• Online Contact Form

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

If you are a member with us, please login to your Dior Beauty account online. You can update your communication preferences by clicking the 'Account' icon and on your Account page, click 'Communications'. Here, you may subscribe to the Dior Beauty Newsletter Mailing List, and other communication channels of your preference. After your selection, press the 'save' button. If you are not a member with us, please scroll to the bottom of the page. On the left-hand corner, you will see the title 'SIGN UP TO DIOR BEAUTY'S NEWSLETTER'. Enter your email address and click the grey arrow to reveal a pop-up form. Please complete this form by inputting your Prefix, First name and Last name. Please also tick the first checkbox which confirms your desire to receive personalised communications from Parfums Christian Dior. Should you also wish to subscribe to our Dior Couture, Fashion & Accessories Newsletter, please select the second checkbox. Once complete, press the 'subscribe' button. Please note that by completing the newsletter form, you are not creating an account with Dior Beauty.

Unfortunately, we do not offer click & collect for in-store collection.

Once your first order is placed, you are invited to receive an exclusive Deluxe Miniature Gift upon your second Dior Beauty purchase. Your redeemable code can be found in your order confirmation page and email. Upon your second purchase, please enter this code at checkout, to redeem your second purchase gift. The offer expires 60 days after your first purchase. The second purchase gift is subject to change based on availability and is non-transferable.

Ensure your order qualifies for the gift with purchase. Gifts with Purchase' are available for a limited time only, while stocks last. A maximum of one gift can be redeemed per order.

All Dior Beauty Online Boutique orders must be signed for upon delivery. If you're not available to receive your package upon delivery, Australia Post will leave a ‘delivery attempt card’ in your mailbox.

Your order will be presented in complimentary Dior Beauty gift packaging, accompanied by a personalised message if you choose to send it as a gift. Orders placed on the Dior Beauty Online Boutique do not include shopping bags or individual gift-wrapping services.

You will not be charged for a re-delivery of your package. If you are not available when Australia Post make a delivery attempt, a card will be left in your mailbox.

Unfortunately, due to Australia Post regulations, we are unable to send orders containing fragrance products, fragrance samples, and other products containing flammable ingredients, by Express Post. Orders with these products can only be shipped by Standard Parcel Post.

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under 'My Account' to change or delete information. If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on 'Create an account' and fill in the obligatory information. Finally, click on 'Create my account'. You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

Dior Beauty invites you to join our Loyalty Program and be rewarded for your Dior Beauty purchases. Creating an account also enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account. For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on 'I forgot my password' to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

If you are a member with us, please login to your Dior Beauty account online. You can update your communication preferences by clicking the 'Account' icon and on your Account page, click 'Communications'. Here, you may unsubscribe to the Dior Beauty Newsletter Mailing List, and other communication channels of your preference. After your selection, press the 'save' button. If you are not a member with us, please unsubscribe by clicking the unsubscribe option in the footer of a recent email communication. Should you require further assistance, please contact our Customer Service team.

You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.

The Dior Beauty Loyalty Program is designed to reward clients for their Dior Beauty purchases. We offer premium gifts, benefits & experiences that are exclusive to the Dior Beauty Loyalty Program. The Dior Beauty Loyalty Program has four membership status tiers: White, Silver, Gold & Platinum. Purchases made online at https://www.dior.com/en_au/beauty and in Dior Fragrance & Beauty Boutiques contribute to your Dior Beauty Loyalty Program membership status. Purchases made in Department Stores or E-Concession Partners that stock Parfums Christian Dior do not contribute to your Dior Beauty Loyalty Program membership status.

To successfully join the Dior Beauty Loyalty Program you must be an Australian resident, over 18 years old. To view the full eligibility criteria please visit the Dior Beauty Loyalty Program Terms & Conditions page.

If you are an existing Dior Beauty customer, there is no need to sign up. You will automatically be included in the Dior Beauty Loyalty Program. If you are new to Dior Beauty, simply create an account online at https://www.dior.com/en_au/beauty, or visit your preferred Fragrance & Beauty Boutique in Australia. To sign up to the Dior Beauty Loyalty Program, you must provide a unique email address and subscribe to email communications from us. To access the sign-up process in full, please visit the Dior Beauty Loyalty Program Terms & Conditions page.

No, there are no membership fees required to join the Dior Beauty Loyalty Program.

To update your contact details or opt-in preferences, please login to your Dior Beauty account online here. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’.

To view the Dior Beauty Loyalty Program Terms & Conditions, please click here. To view the Dior Beauty Privacy Policy, please click here.

To update your account details, please log into your Dior Beauty account online ¬here and click the 'Personal Information' or 'Address' tab within 'Profile'. Otherwise, please visit your preferred Dior Fragrance & Beauty Boutique in Australia where a Dior Beauty Consultant can update your account details for you. Customer Service Phone Number: 02 7201 8438 Customer Service Email: contact@diorbeauty.au Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays) You will need to provide us with your name and email address for us to securely retrieve your information and make any updates to your account.

Each individual must have their own individual account associated with the Dior Beauty Loyalty Program. This ensures each individual will receive their Dior Beauty Loyalty Program rewards & benefits, based on their purchases, and keeps personal information safe.

The Dior Beauty Loyalty Program has four membership tiers. Your Dior Beauty Loyalty Program membership tier is calculated based on the spend and number of purchases you have made online at www.dior.com/en_au/beauty, and/or in Dior Fragrance & Beauty Boutiques. Dior Beauty White Member As a Dior Beauty White Member, we invite you into the world of Parfums Christian Dior. You will receive priority access to our newest creations, latest launches, and insight into our iconic products. Dior Beauty Silver Member As a Dior Beauty Silver Member, you will continue your journey with Parfums Christian Dior with access to exclusive gifts and events. As you immerse yourself further into the brand, you will enjoy a premium upgrade gift, invitations to in-store events and masterclasses throughout the year and continue to receive priority access to our newest creations and product launches. Dior Beauty Gold Member As a Dior Beauty Gold Member, now fully immersed in the brand, we thank and reward you for your loyalty to Parfums Christian Dior. You will receive a premium upgrade gift as well as a beautiful Birthday gift. We also invite you to discover the skill and expertise of our Beauty Consultants with a complimentary Total Look Makeover using Dior Beauty’s iconic Makeup creations. You will continue to receive invitations to in-store events and masterclasses throughout the year, as well as priority access to our newest creations and product launches. Dior Beauty Platinum Member As a Dior Beauty Platinum Member, your loyalty to Parfums Christian Dior is unmatched, and you will enjoy the full suite of rewards & benefits. You will receive an exclusive upgrade gift as well as a premium Birthday gift. We invite you to discover the sensorial decadence of Dior Beauty’s Skincare products in a complimentary Private Skin Treatment, designed to rejuvenate your skin thanks to the craft of our Beauty Consultants. You will also receive an invitation to discover Dior’s iconic Makeup creations with complimentary Total Look Makeover. Throughout the year, you will receive VIP access to our in-store events and masterclasses, as well as brand immersions and experiences. You will also continue to receive priority access to our newest creations and product launches. You are eligible for rewards & benefits depending on your Dior Beauty Loyalty Program membership tier. These rewards & benefits are also detailed below and are only redeemable in Dior Fragrance & Beauty Boutiques in Australia. You are not able to redeem any of the benefits detailed below online at www.dior.com/en_au/beauty, or in any other Department Stores or E-Concession Partners that stock Parfums Christian Dior. Platinium: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $2,200 or more - Across 4+ purchases BENEFITS: - Exclusive Platinum Upgrade Gift - Premium Platinum Birthday Gift - Annual Private Skin Treatment - Annual Total Look Makeover - VIP access to in-store events and brand experiences - Priority access to new & limited-edition products Gold: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $1,000 - $2,200 - Across 3+ purchases BENEFITS: - Exclusive Gold Upgrade Gift - Premium Gold Birthday Gift - Annual Total Look Makeover - Invitations to in-store events - Priority access to new & limited-edition products Silver: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $650 - $1,000 - Across 2+ purchases BENEFITS: - Exclusive Silver Upgrade Gift - Invitations to in-store events - Priority access to new & limited-edition products White: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $0 - $650 - Upon registration BENEFITS: - Deluxe Miniature Gift upon 2nd purchase - Priority access to new & limited-edition products

When you upgrade into a new Dior Beauty membership tier, you will have an anniversary date. This date refers to 12-months after your upgrade. From the point at which you upgrade into your new membership tier, up until your 12-month anniversary date, you will be able to enjoy the rewards & benefits associated with your membership tier. If you upgrade into a new tier, you will be given a new anniversary date, and you will enjoy the rewards & benefits associated with your upgraded membership tier for the following 12-months. Upon your Dior Beauty Loyalty Program anniversary date, we will review your Dior Beauty spend and number of purchases and reassign your new membership tier based on this.

To find out your Dior Beauty membership tier, you can visit a Dior Fragrance & Beauty Boutique in Australia, where one of our Beauty Consultants can assist you. You can also log in to your Dior Beauty account online where you’ll be able to view your membership tier, as well as the number of purchases and spend required to upgrade to a higher membership tier. Alternatively, you can contact Dior Beauty Customer Service via the details below. Please note, your purchase history on Dior.com.au will exclusively display online purchases. To view your purchase history including purchases made in Boutiques, please visit your preferred Dior Fragrance & Beauty Boutique. Customer Service Phone Number: 02 7201 8438 Customer Service Email: contact@diorbeauty.au Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

Your Dior Beauty Loyalty Program membership is calculated based on your spend and number of purchases over a 12-month period. Your 12-month spend is reviewed daily, so each purchase you make will contribute to your Dior Beauty membership status. Your most recent purchase will take 1-2 days to reflect in your Dior Beauty membership status in your account online. This allows time for our system to recalibrate and reconcile purchases before they contribute to your Dior Beauty membership spend.

Your Christian Dior Couture purchases do not contribute to your Dior Beauty Loyalty Program membership. Your Dior Beauty Loyalty Program membership is calculated based on your spend and number of purchases over a 12-month period online at www.dior.com/en_au/beauty or in Dior Fragrance & Beauty Boutiques in Australia.

It will take 1-2 days for your most recent purchase to be reflected in your Dior Beauty membership status online so that our system has time to recalibrate and reconcile orders. If you have any queries relating to your Dior Beauty membership status, please contact Dior Beauty Customer Service via the details below. If your recent purchase was made in your local Dior Boutique, the purchase will not be displayed online, but it does contribute to your membership status displayed online. To view your purchase history including purchases made in Boutiques, please visit your preferred Dior Fragrance & Beauty Boutique. Customer Service Phone Number: 02 7201 8438 Customer Service Email: contact@diorbeauty.au Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

If you have upgraded into a new Dior Beauty membership tier, you will receive an email from us 8 days after your most recent purchase. This email will confirm your new membership tier. You can also check your membership status online, or by visiting a Dior Fragrance & Beauty Boutique.

When you upgrade to a new Dior Beauty membership tier, you will receive an email from us 8 days after your most recent purchase that will confirm your new membership tier. If you are eligible for an Upgrade gift, it will also include an invitation to visit your preferred Fragrance & Beauty Boutique to collect your gift. When you visit your preferred Fragrance & Beauty Boutique to collect your gift, our Beauty Consultants will ask to see this email to help confirm your eligibility. You must visit a Dior Fragrance & Beauty Boutique to collect your gift within one month of receiving this email. You won’t be eligible to collect your gift after this 1-month period. You can collect your upgrade gift in Dior Fragrance & Beauty Boutiques. We don’t offer upgrade gift redemptions online at www.dior.com/en_au/beauty, or in any other Department Stores or E-Concession Partners that stock Parfums Christian Dior. You are only eligible for one upgrade gift, per tier. For example, if you upgrade to Silver, you are only eligible to receive one Silver upgrade gift within a 12-month period. If you upgrade to Gold, you are only eligible to receive one Gold upgrade gift within a 12-month period. If you upgrade to Platinum, you are only eligible to receive on Platinum gift within a 12-month period.

When you upgrade into a new tier, the email that you receive from us will include the upgrade gift you are eligible for, if you are eligible. Please note, upgrade gifts are subject to availability, and they may vary.

On your date of birth, registered on your Dior Beauty account, you will receive an email from us wishing you a Happy Birthday. If you are eligible, it will also include an invitation to visit your preferred Fragrance & Beauty Boutique to collect your gift. When you visit your preferred Fragrance & Beauty Boutique to collect your gift, our Beauty Consultants will ask to see this email to help confirm your eligibility. You must visit a Dior Fragrance & Beauty Boutique to collect your gift within one month of receiving this email. You won’t be eligible to collect your gift after this 1-month period. You can collect your Birthday gift in Dior Fragrance & Beauty Boutiques. We don’t offer Birthday gift redemptions online at www.dior.com/en_au/beauty, or in any other Department Stores or E-Concession Partners that stock Parfums Christian Dior. If haven’t registered your date-of-birth on your Dior Beauty account, unfortunately we won’t have the information we need to offer you a Birthday gift, if you are eligible. To update this information, please visit your preferred Fragrance & Beauty Boutique where one of our Beauty Consultants can assist you. Or, contact Dior Beauty Customer Service via the details below. Customer Service Phone Number: 02 7201 8438 Customer Service Email: contact@diorbeauty.au Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays) You are only eligible for one Birthday gift, per 12-month period, regardless of any changes made to the date-of-birth registered on your Dior Beauty account.

On your date of birth, registered on your Dior Beauty account, you will receive an email from us wishing you a Happy Birthday. If you are eligible, it will also include the gift you are eligible for, and an invitation to visit your preferred Fragrance & Beauty Boutique to collect your gift. Please note, Birthday gifts are subject to availability, and they may vary.

To redeem your Total Look Makeover, please contact your preferred Fragrance & Beauty Boutique to make a booking via phone call. You can find the contact details of your preferred Dior & Fragrance Boutique here. Please note, bookings are subject to availability. Platinum & Gold clients are eligible for 1 Total Look Makeover in a 12-month period.

To redeem your Private Skin Treatment, please contact your preferred Fragrance & Beauty Boutique to make a booking via phone call. You can find the contact details of your preferred Dior & Fragrance Boutique here. Please note, bookings are subject to availability. Platinum clients are eligible for 1 Private Skin Treatment in a 12-month period.

If you aren’t receiving Dior Beauty Loyalty Program communications from us, please ensure you have subscribed to receive email communications and your contact details are correct. To check or update your contact preferences, please login to your Dior Beauty account online here. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’. Alternatively, please visit your preferred Fragrance & Beauty Boutique where one of our Beauty Consultants can assist you. Or, contact Dior Beauty Customer Service via the details below. Customer Service Phone Number: 02 7201 8438 Customer Service Email: contact@diorbeauty.au Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

If you aren’t subscribed to our emails, unfortunately we won’t be able to communicate with you to offer you any rewards & benefits, and you won’t be eligible. If you decide to update your contact preferences at any point and subscribe to our email communications, your 12-month spend will be reflected and you will automatically receive Dior Beauty Loyalty Program communications moving forward. We won’t backdate or resend any Dior Beauty Loyalty Program communications that include rewards or benefits you were previously eligible for. You will only receive Dior Beauty Loyalty Program communications from the point at which you update your contact preferences, onwards.

If you no longer want to receive Dior Beauty Loyalty Program communications, please login to your Dior Beauty account online here. To update your contact preferences to opt-out, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’ and unsubscribe. Alternatively, you can also contact Dior Beauty Customer Service via the details below. Customer Service Phone Number: 02 7201 8438 Customer Service Email: contact@diorbeauty.au Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays) Please note, if you unsubscribe from Dior Beauty Loyalty Program communications, you will automatically unsubscribe from all Dior Beauty Marketing Communications, as well.