FAQ Christian Dior Fragrance and Beauty


FAQ Christian Dior Fragrance and Beauty

Contact Us (1)

How can I contact customer service?

If you need assistance with the Dior Beauty Online Boutique, please contact Dior Beauty Customer Service through the following methods during service hours.

For Parfums Christian Dior customer enquiries

If you are a job applicant, please email: hr-team@au.lvmh-pc.com

Online boutique (22)

How can I find if a product is available on Dior.com?

Search or browse the site and select the product that interests you. If the item you are looking for is out of stock, you can register your interest by entering your email address in the “Notify Me” prompt. You will be emailed when the item is available.

You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

Can I purchase these products in store?

If you would like to purchase these items in-store, please find your preferred Dior Fragrance & Beauty Boutique via the Store Locator.

How do I create an online account?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account.” You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service. If you already have Dior Beauty Account with your preferred Dior Fragrance & Beauty Boutique, please click the “My Account” page. Click “I forgot my password” on the right panel and enter your email address that you registered with. An email prompting you to reset your password will be emailed to you. If you don’t receive this email, please reach out to our Customer Service Team via the details below.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

How can I include samples to my order?

Dior Beauty offers 2 complimentary samples of your choice, with any order. Simply select your choice of samples after you have added your products to cart and follow the checkout process. Samples may vary due to availability.

How can I get a receipt for my online purchase?

All orders will receive a receipt via email, along with the Order Confirmation. You will also receive a physical copy within your order. Additionally, members can login to download a digital copy of their receipt.

Are purchases made online with Dior Beauty secure?

All transactions done on the Dior Beauty website are secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. If you have any queries, please reach out to our Customer Service Team via the details below.

How do I apply a promotion code?

All promotional offer codes are added at checkout on the View Cart page. Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied. Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions. NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

What are the delivery options and costs?

Service

Cost

Delivery Time frames

Metropolitan Areas
(Sydney, Melbourne & Brisbane)

ACT, SA, WA,
Regional NSW, VIC, QLD

NT, TAS;
Remote QLD, SA & WA

Standard Parcel Post

$5 under $90
FREE $90 & over

2-3 Business days

4-6 Business days

7-10 Business days

Express Post*

$12

1-2 Business days

2-3 Business days

4-8 Business Days

You will receive an email with your tracking information once your order has been shipped.

*Express Post shipping (by air) is not available for orders with fragrance products and/or fragrance samples due to the dangerous goods classification by Australia Post. Orders containing fragrance products or fragrance samples must be shipped by Standard Parcel Post (by road).

Delivery times are based on orders placed before 9am AEST.

  • Orders are dispatched on business days (Monday-Friday) excluding Australian public holidays,
  • Shipping will take longer if product engraving is required. Dior Beauty will notify you when the order is shipped. Engraved products may not be returned under the 30 day Returns policy,
  • Please expect delays in the event of public holidays or extreme weather conditions,
  • Your shipping address cannot be changed once your order is placed. Dior Beauty is not liable for incorrect address on the invoice,
  • Shipping to WA, NT or other remote and rural areas may take longer,
  • All orders must be signed for upon delivery.

Where does Dior Beauty Online ship?

Dior Beauty online orders are shipped via Australia Post to Australian addresses only and must be signed for upon delivery. Additionally, we allow shipments to be sent to P.O. Box addresses. Unfortunately, we do not offer click & collect for in-store collection.

I placed an order but I have not received my package. What can I do?

If you placed your order via your Dior customer account, log in to your account then click on ’My orders’. You will then be able to follow the status of your order. If you placed your order as a guest, please track the progress of your delivery by visiting the Australia Post website and entering your tracking number here.


If you do not receive your package within 5 working days, please contact our Customer Service Team via the details below.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

What is the Dior Beauty returns policy?

If you are not completely satisfied with your Dior Beauty purchase, complimentary returns are offered for unopened packages within 30 days of the delivery date. We are unable to accept returns or process a refund for any engraved products, unless damaged or faulty.

How long does it take for a refund to process?

Refunds take between 10-15 business days. For any questions relating to your returns or our returns policy, please contact Dior Beauty Customer Service. Refunds will be processed via the original payment method.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

How can I redeem my second purchase exclusive gift?

Once your first order is placed, you are invited to receive an exclusive Deluxe Miniature Gift upon your second Dior Beauty purchase. Your redeemable code can be found in your order confirmation page and email. Upon your second purchase, please enter this code at checkout, to redeem your second purchase gift. The offer expires 60 days after your first purchase. The second purchase gift is subject to change based on availability and is non-transferable.

Can fragrance products, fragrance samples and other flammable products, be sent by Express Post?

Unfortunately, due to Australia Post regulations, we are unable to send orders containing fragrance products, fragrance samples, and other products containing flammable ingredients, by Express Post. Orders with these products can only be shipped by Standard Parcel Post.

Can I purchase multiple of the same item in one transaction?

We must limit orders to five (5) of any single item per customer per order. Orders exceeding these limits will not be accepted and are subject to cancellation upon written notice.

Will my order be delivered with gift wrapping?

Your order will be presented in complimentary Dior Beauty gift packaging, accompanied by a personalised message if you choose to send it as a gift. Orders placed on the Dior Beauty Online Boutique do not include shopping bags or individual gift-wrapping services.

What regulation does Australia post apply for fragrances

Australia Post applies strict regulations for the transportation of products with a 'dangerous goods’ classification. To meet Australia Post’s shipping requirements, Dior Beauty has put a limit of 500ml per order. If your order exceeds 500ml, you will be prompted on how to adjust your order, so the total contents of your order is 500ml or below. For more information, view our terms and conditions.

How do I sign up to the Dior Newsletter?

If you are a member with us, please login to your Dior Beauty account online. You can update your communication preferences by clicking the 'Account' icon and on your Account page, click 'Communications'. Here, you may subscribe to the Dior Beauty Newsletter Mailing List, and other communication channels of your preference. After your selection, press the 'save' button. If you are not a member with us, please scroll to the bottom of the page. On the left-hand corner, you will see the title 'SIGN UP TO DIOR BEAUTY'S NEWSLETTER'. Enter your email address and click the grey arrow to reveal a pop-up form. Please complete this form by inputting your Prefix, First name and Last name. Please also tick the first checkbox which confirms your desire to receive personalised communications from Parfums Christian Dior. Should you also wish to subscribe to our Dior Couture, Fashion & Accessories Newsletter, please select the second checkbox. Once complete, press the 'subscribe' button. Please note that by completing the newsletter form, you are not creating an account with Dior Beauty.

How can I redeem my Gift with Purchase or Deluxe Miniatures?

Ensure your order qualifies for the gift with purchase. Gifts with Purchase' are available for a limited time only, while stocks last. A maximum of one gift can be redeemed per order.

Will I be charged for a re-delivery?

You will not be charged for a re-delivery of your package. If you are not available when Australia Post make a delivery attempt, a card will be left in your mailbox.

What happens if I missed my package upon delivery?

All Dior Beauty Online Boutique orders must be signed for upon delivery. If you're not available to receive your package upon delivery, Australia Post will leave a ‘delivery attempt card’ in your mailbox.

Order tracking (9)

I have entered in the wrong address in my order, can this be changed?

Once your order is placed, we are unable to change your delivery address. Please contact Customer Service immediately if you require a cancellation of your order. Our Customer Service team will be happy to assist you.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

Alternatively, you may arrange a re-delivery with Australia Post once your tracking number has been generated.

Where is my order confirmation number?

Your order confirmation number is listed at the top of the order confirmation email. If you cannot find the email, please check your spam or promotion folders. If you have a registered account on www.dior.com/en_au/beauty, log in to ‘My Account’ then click on ‘My orders’. You will then be able to find your order confirmation number.

How do i know if my order went through?

If your payment is successful, you will see an order confirmation number when you checkout. You will also immediately be sent an order confirmation via email. If you do not receive this, please contact our Customer Service Team via the details below.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

Why does my tracking number have a 'Pending' status?

A “pending” tracking number means that tracking for the order has not been finalised. Your tracking status will be updated when the order is fulfilled and invoiced. This can take 1-2 days after order placement.

Why was I charged for a portion of my order?

Unfortunately, there are some instances where we may need to cancel an order. Orders may be subject to cancellation for the following reasons:

  1. Stock shortages
  2. Inaccurate or incomplete delivery address
  3. Commercial activity is suspected

How can I track the delivery of my order?

If you placed your order via your Dior Beauty account, you can follow the progress of your order by logging in to your account then clicking on ‘My Orders’. You may also visit the Australia Post website to enter your order your tracking number from Australia Post here.

My order is sitting in pending status, what does this mean?

A “pending” status means that payment for the order has not been finalised. If your order status has not been updated in 24 hours, please contact our Customer Service Team via the details below.

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays

Why can’t I proceed with payment for my order online?

Your payment online may be blocked for the following reasons:

  • Incorrect or incomplete billing address (please ensure you have listed a unit number and street number for residential addresses, and a level number for commercial addresses).
  • Incorrect or unverified payment details.

I received an order confirmation email without being charged?

You will be charged for your order once it has been fulfilled and invoiced in our warehouse. 

The order confirmation is provided as your proof of purchase and order details. The final payment for your order will be charged once it has left our warehouse.

Your Account (5)

How can I create an account

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account". You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

What are the advantages of creating an account?

Dior Beauty invites you to join our Loyalty Program and be rewarded for your Dior Beauty purchases. Creating an account also enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account. For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

Can I Make Changes Or Cancel My Account On Dior.Com

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.

If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

How Can I Find My Account Password

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

How can I change my communication preferences or unsubscribe completely?

If you are a member with us, please login to your Dior Beauty account online. You can update your communication preferences by clicking the 'Account' icon and on your Account page, click 'Communications'. Here, you may unsubscribe to the Dior Beauty Newsletter Mailing List, and other communication channels of your preference. After your selection, press the 'save' button. If you are not a member with us, please unsubscribe by clicking the unsubscribe option in the footer of a recent email communication. Should you require further assistance, please contact our Customer Service team.

Engraving (1)

How do I know if a product can be engraved?

Dior Beauty offers engraving services for selected products. To check if a product is engravable, please click on the product to reveal the product page. If you see 'Engraving Services' above the black order button, you can engrave this product. Please click on 'Engraving Services' to enter your text and preview the font. We encourage you to click 'About Personalisation', below 'Engraving Services' to read about our engraving parameters.

Art of Gifting (2)

Does Dior use eco-friendly packaging?

As a creator of more responsible and sustainable luxury, Dior Beauty now designs all its iconic gift wrapping in 100% recycled and fully recyclable paper and cardboard. For a more environmentally friendly option, you can choose to forego your gift box and gift wrapping in favour of eco-friendly packaging. Simply select “Eco-shipping box” at checkout.

Do you have special gift wrapping during key gifting periods?

Dior Beauty offers special limited-edition art of gifting during selected times throughout the year, such as Valentine's Day, Mother's Day, Father's Day and Christmas. This is subject to availability.

DIOR BEAUTY LOYALTY PROGRAM (24)

What is the Dior Beauty Loyalty Program?

The Dior Beauty Loyalty Program is designed to reward clients for their Dior Beauty purchases. We offer premium & gifts, benefits & experiences that are exclusive to the Dior Beauty Loyalty Program. The Dior Beauty Loyalty Program has four membership status tiers: White, Silver, Gold & Platinum. Purchases made online at https://www.dior.com/en_au/beauty and in Dior Fragrance & Beauty Boutiques contribute to your Dior Beauty Loyalty Program membership status. Purchases made in Department Stores or E-Concession Partners that stock Parfums Christian Dior do not contribute to your Dior Beauty Loyalty Program membership status.

Who can join the Dior Beauty Loyalty Program?

To successfully join the Dior Beauty Loyalty Program you must be an Australian resident, over 18 years old. To view the full eligibility criteria please visit the Dior Beauty Loyalty Program Terms & Conditions page.

How do I join the Dior Beauty Loyalty Program?

If you are an existing Dior Beauty customer, there is no need to sign up. You will automatically be included in the Dior Beauty Loyalty Program. If you are new to Dior Beauty, simply create an account online at https://www.dior.com/en_au/beauty, or visit your preferred Fragrance & Beauty Boutique in Australia. To sign up to the Dior Beauty Loyalty Program, you must provide a unique email address and subscribe to email communications from us. To access the sign-up process in full, please visit the Dior Beauty Loyalty Program Terms & Conditions page.

Are there membership fees to join the Dior Beauty Loyalty Program?

No, there are no membership fees required to join the Dior Beauty Loyalty Program.

How can I update my contact details or opt-in preferences online?

To update your contact details or opt-in preferences, please login to your Dior Beauty account online here. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’.

Where can I access the Dior Beauty Loyalty Program Terms & Conditions and Dior Beauty Privacy Policy?

To view the Dior Beauty Loyalty Program Terms & Conditions, please click here. To view the Dior Beauty Privacy Policy, please click here.

How can I view or update my Dior Beauty Loyalty Program account details?

To update your account details, please log into your Dior Beauty account online ¬here and click the 'Personal Information' or 'Address' tab within 'Profile'. Otherwise, please visit your preferred Dior Fragrance & Beauty Boutique in Australia where a Dior Beauty Consultant can update your account details for you. Customer Service Phone Number: 02 8071 8719 Customer Service Email: support@diormail.zendesk.com Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays) You will need to provide us with your name and email address for us to securely retrieve your information and make any updates to your account.

Can someone else be included in my Dior Beauty Loyalty program membership?

Each individual must have their own individual account associated with the Dior Beauty Loyalty Program. This ensures each individual will receive their Dior Beauty Loyalty Program rewards & benefits, based on their purchases, and keeps personal information safe.

How do the Dior Beauty Loyalty Program membership tiers work?

The Dior Beauty Loyalty Program has four membership tiers. Your Dior Beauty Loyalty Program membership tier is calculated based on the spend and number of purchases you have made online at www.dior.com/en_au/beauty, and/or in Dior Fragrance & Beauty Boutiques. Dior Beauty White Member As a Dior Beauty White Member, we invite you into the world of Parfums Christian Dior. You will receive priority access to our newest creations, latest launches, and insight into our iconic products. Dior Beauty Silver Member As a Dior Beauty Silver Member, you will continue your journey with Parfums Christian Dior with access to exclusive gifts and events. As you immerse yourself further into the brand, you will enjoy a premium upgrade gift, invitations to in-store events and masterclasses throughout the year and continue to receive priority access to our newest creations and product launches. Dior Beauty Gold Member As a Dior Beauty Gold Member, now fully immersed in the brand, we thank and reward you for your loyalty to Parfums Christian Dior. You will receive a premium upgrade gift as well as a beautiful Birthday gift. We also invite you to discover the skill and expertise of our Beauty Consultants with a complimentary Total Look Makeover using Dior Beauty’s iconic Makeup creations. You will continue to receive invitations to in-store events and masterclasses throughout the year, as well as priority access to our newest creations and product launches. Dior Beauty Platinum Member As a Dior Beauty Platinum Member, your loyalty to Parfums Christian Dior is unmatched, and you will enjoy the full suite of rewards & benefits. You will receive an exclusive upgrade gift as well as a premium Birthday gift. We invite you to discover the sensorial decadence of Dior Beauty’s Skincare products in a complimentary Private Skin Treatment, designed to rejuvenate your skin thanks to the craft of our Beauty Consultants. You will also receive an invitation to discover Dior’s iconic Makeup creations with complimentary Total Look Makeover. Throughout the year, you will receive VIP access to our in-store events and masterclasses, as well as brand immersions and experiences. You will also continue to receive priority access to our newest creations and product launches. You are eligible for rewards & benefits depending on your Dior Beauty Loyalty Program membership tier. These rewards & benefits are also detailed below and are only redeemable in Dior Fragrance & Beauty Boutiques in Australia. You are not able to redeem any of the benefits detailed below online at www.dior.com/en_au/beauty, or in any other Department Stores or E-Concession Partners that stock Parfums Christian Dior. Platinium: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $2,200 or more - Across 4+ purchases BENEFITS: - Exclusive Platinum Upgrade Gift - Premium Platinum Birthday Gift - Annual Private Skin Treatment - Annual Total Look Makeover - VIP access to in-store events and brand experiences - Priority access to new & limited-edition products Gold: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $1,000 - $2,200 - Across 3+ purchases BENEFITS: - Exclusive Gold Upgrade Gift - Premium Gold Birthday Gift - Annual Total Look Makeover - Invitations to in-store events - Priority access to new & limited-edition products Silver: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $650 - $1,000 - Across 2+ purchases BENEFITS: - Exclusive Silver Upgrade Gift - Invitations to in-store events - Priority access to new & limited-edition products White: REQUIRED SPEND OVER 12-MONTHS (REQUIRED SPEND INCLUSIVE OF GST): $0 - $650 - Upon registration BENEFITS: - Deluxe Miniature Gift upon 2nd purchase - Priority access to new & limited-edition products

How long will I be able to enjoy my Dior Beauty Loyalty Program rewards & benefits?

When you upgrade into a new Dior Beauty membership tier, you will have an anniversary date. This date refers to 12-months after your upgrade. From the point at which you upgrade into your new membership tier, up until your 12-month anniversary date, you will be able to enjoy the rewards & benefits associated with your membership tier. If you upgrade into a new tier, you will be given a new anniversary date, and you will enjoy the rewards & benefits associated with your upgraded membership tier for the following 12-months. Upon your Dior Beauty Loyalty Program anniversary date, we will review your Dior Beauty spend and number of purchases and reassign your new membership tier based on this.

How can I find out what Dior Beauty membership tier I am in?

To find out your Dior Beauty membership tier, you can visit a Dior Fragrance & Beauty Boutique in Australia, where one of our Beauty Consultants can assist you. You can also log in to your Dior Beauty account online where you’ll be able to view your membership tier, as well as the number of purchases and spend required to upgrade to a higher membership tier. Alternatively, you can contact Dior Beauty Customer Service via the details below. Please note, your purchase history on Dior.com.au will exclusively display online purchases. To view your purchase history including purchases made in Boutiques, please visit your preferred Dior Fragrance & Beauty Boutique. Customer Service Phone Number: 02 8071 8719 Customer Service Email: support@diormail.zendesk.com Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

How is my membership tier calculated for the Dior Beauty Loyalty Program?

Your Dior Beauty Loyalty Program membership is calculated based on your spend and number of purchases over a 12-month period. Your 12-month spend is reviewed daily, so each purchase you make will contribute to your Dior Beauty membership status. Your most recent purchase will take 1-2 days to reflect in your Dior Beauty membership status in your account online. This allows time for our system to recalibrate and reconcile purchases before they contribute to your Dior Beauty membership spend.

Are my Christian Dior Couture purchases taken into account in the Dior Beauty Loyalty Program?

Your Christian Dior Couture purchases do not contribute to your Dior Beauty Loyalty Program membership. Your Dior Beauty Loyalty Program membership is calculated based on your spend and number of purchases over a 12-month period online at www.dior.com/en_au/beauty or in Dior Fragrance & Beauty Boutiques in Australia.

I have recently made a purchase, but my Dior Beauty membership status hasn’t updated. Why is this?

It will take 1-2 days for your most recent purchase to be reflected in your Dior Beauty membership status online so that our system has time to recalibrate and reconcile orders. If you have any queries relating to your Dior Beauty membership status, please contact Dior Beauty Customer Service via the details below. If your recent purchase was made in your local Dior Boutique, the purchase will not be displayed online, but it does contribute to your membership status displayed online. To view your purchase history including purchases made in Boutiques, please visit your preferred Dior Fragrance & Beauty Boutique. Customer Service Phone Number: 02 8071 8719 Customer Service Email: support@diormail.zendesk.com Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

How will I know when I have upgraded to a new Dior Beauty membership tier?

If you have upgraded into a new Dior Beauty membership tier, you will receive an email from us 8 days after your most recent purchase. This email will confirm your new membership tier. You can also check your membership status online, or by visiting a Dior Fragrance & Beauty Boutique.

How do I redeem my Dior Beauty Upgrade gift?

When you upgrade to a new Dior Beauty membership tier, you will receive an email from us 8 days after your most recent purchase that will confirm your new membership tier. If you are eligible for an Upgrade gift, it will also include an invitation to visit your preferred Fragrance & Beauty Boutique to collect your gift. When you visit your preferred Fragrance & Beauty Boutique to collect your gift, our Beauty Consultants will ask to see this email to help confirm your eligibility. You must visit a Dior Fragrance & Beauty Boutique to collect your gift within one month of receiving this email. You won’t be eligible to collect your gift after this 1-month period. You can collect your upgrade gift in Dior Fragrance & Beauty Boutiques. We don’t offer upgrade gift redemptions online at www.dior.com/en_au/beauty, or in any other Department Stores or E-Concession Partners that stock Parfums Christian Dior. You are only eligible for one upgrade gift, per tier. For example, if you upgrade to Silver, you are only eligible to receive one Silver upgrade gift within a 12-month period. If you upgrade to Gold, you are only eligible to receive one Gold upgrade gift within a 12-month period. If you upgrade to Platinum, you are only eligible to receive on Platinum gift within a 12-month period.

What is my Dior Beauty Upgrade gift?

When you upgrade into a new tier, the email that you receive from us will include the upgrade gift you are eligible for, if you are eligible. Please note, upgrade gifts are subject to availability, and they may vary.

How do I redeem my Dior Beauty Birthday gift?

On your date of birth, registered on your Dior Beauty account, you will receive an email from us wishing you a Happy Birthday. If you are eligible, it will also include an invitation to visit your preferred Fragrance & Beauty Boutique to collect your gift. When you visit your preferred Fragrance & Beauty Boutique to collect your gift, our Beauty Consultants will ask to see this email to help confirm your eligibility. You must visit a Dior Fragrance & Beauty Boutique to collect your gift within one month of receiving this email. You won’t be eligible to collect your gift after this 1-month period. You can collect your Birthday gift in Dior Fragrance & Beauty Boutiques. We don’t offer Birthday gift redemptions online at www.dior.com/en_au/beauty, or in any other Department Stores or E-Concession Partners that stock Parfums Christian Dior. If haven’t registered your date-of-birth on your Dior Beauty account, unfortunately we won’t have the information we need to offer you a Birthday gift, if you are eligible. To update this information, please visit your preferred Fragrance & Beauty Boutique where one of our Beauty Consultants can assist you. Or, contact Dior Beauty Customer Service via the details below. Customer Service Phone Number: 02 8071 8719 Customer Service Email: support@diormail.zendesk.com Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays) You are only eligible for one Birthday gift, per 12-month period, regardless of any changes made to the date-of-birth registered on your Dior Beauty account.

What is my Dior Beauty Birthday gift?

On your date of birth, registered on your Dior Beauty account, you will receive an email from us wishing you a Happy Birthday. If you are eligible, it will also include the gift you are eligible for, and an invitation to visit your preferred Fragrance & Beauty Boutique to collect your gift. Please note, Birthday gifts are subject to availability, and they may vary.

How do I redeem my Total Look Makeover?

To redeem your Total Look Makeover, please contact your preferred Fragrance & Beauty Boutique to make a booking via phone call. You can find the contact details of your preferred Dior & Fragrance Boutique here. Please note, bookings are subject to availability. Platinum & Gold clients are eligible for 1 Total Look Makeover in a 12-month period.

How do I redeem my Private Skin Treatment?

To redeem your Private Skin Treatment, please contact your preferred Fragrance & Beauty Boutique to make a booking via phone call. You can find the contact details of your preferred Dior & Fragrance Boutique here. Please note, bookings are subject to availability. Platinum clients are eligible for 1 Private Skin Treatment in a 12-month period.

Why aren’t I receiving any Dior Beauty Loyalty Program emails or communications?

If you aren’t receiving Dior Beauty Loyalty Program communications from us, please ensure you have subscribed to receive email communications and your contact details are correct. To check or update your contact preferences, please login to your Dior Beauty account online here. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’. Alternatively, please visit your preferred Fragrance & Beauty Boutique where one of our Beauty Consultants can assist you. Or, contact Dior Beauty Customer Service via the details below. Customer Service Phone Number: 02 8071 8719 Customer Service Email: support@diormail.zendesk.com Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)

Will I be included in the Dior Beauty Loyalty Program if I don’t wish to receive emails or communications?

If you aren’t subscribed to our emails, unfortunately we won’t be able to communicate with you to offer you any rewards & benefits, and you won’t be eligible. If you decide to update your contact preferences at any point and subscribe to our email communications, your 12-month spend will be reflected and you will automatically receive Dior Beauty Loyalty Program communications moving forward. We won’t backdate or resend any Dior Beauty Loyalty Program communications that include rewards or benefits you were previously eligible for. You will only receive Dior Beauty Loyalty Program communications from the point at which you update your contact preferences, onwards.

I don’t want to receive Dior Beauty Loyalty Program communications. How can I make this update?

If you no longer want to receive Dior Beauty Loyalty Program communications, please login to your Dior Beauty account online here. To update your contact preferences to opt-out, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’ and unsubscribe. Alternatively, you can also contact Dior Beauty Customer Service via the details below. Customer Service Phone Number: 02 8071 8719 Customer Service Email: support@diormail.zendesk.com Online Contact Form Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays) Please note, if you unsubscribe from Dior Beauty Loyalty Program communications, you will automatically unsubscribe from all Dior Beauty Marketing Communications, as well.

Dior Products (1)

Where can I find a list of product ingredients?

If you have any questions about product ingredients, please contact our Customer Service Team via the details below.

Privacy policy (1)

What information do you retain?

You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.