Legal terms

Dior is pleased to welcome to you to the Parfums Christian Dior website at www.dior.com/en_au/beauty/ (the "Website"). The Website is published and maintained by LVMH Perfumes & Cosmetics Group Pty Ltd for Parfums Christian Dior (together, referred to as "we", "our", "Parfums Christian Dior" and/or “Dior” in these Terms).

This section of our Website sets out our General Terms and Conditions of Sale ("Terms") including our full delivery and returns process.

These Terms apply to all sales of products made to you, the customer, using our Website. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract (as defined in clause 3.1), what to do if there is a problem and other important information.

By using the Website, you confirm that you agree to these Terms. If you do not agree to the Terms, please cease using the Website immediately.

We reserve the right to make changes to these Terms at any time and any revised version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you have read and agree with the Terms each time you use the Website.

Our Website is solely for the promotion of our products in Australia. Unfortunately, we do not accept orders from nor deliver to addresses outside of Australia.

1. Information about us and how to contact us

We are LVMH Perfumes & Cosmetics Group Pty Ltd, Level 9, 111 Elizabeth Street, Sydney, NSW 2000, Australia ABN 63 069 188 272. You can contact us through our Customer Service Team which is available to you as follows:

Opening hours: Monday to Friday 9:30am – 5:30pm AEDT, excluding Australia Bank/Public Holidays

Customer service hotline: 02 7201 8438

Email address: contact@diorbeauty.au

Online Contact form

Store Locator

If we have to contact you we will do so by telephone or by writing to you at the email address or phone number you provided to us in your order.

If you are a job applicant, please email: hr-team@au.lvmh-pc.com.

You may also contact us at contact@diorbeauty.au for any data protection related matters. Please also refer to our Privacy Policy for more information.

2. Our products

The images of the products on our Website are for illustrative purposes only and although every effort is made to display colours/shades accurately, we cannot guarantee that a device’s display of the colours will accurately reflect the colour of the products. Your products may vary slightly from those images.

3. Our contract with you

3.1 Orders

Our acceptance of your order will take place when we send you an order confirmation

email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us (“Contract”).

If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because:-

• the product is out of stock;
• we have identified an error in the price or description of the product;
• you have exceeded our Maximum Purchase Policy as set out in clause 3.3 of these Terms;
• your billing name and address does not match that of the credit card used for payment;
• we need to deal with technical problems with the product or make minor technical changes; or
• we need to update the product to reflect changes in relevant laws and regulatory requirements.

When we have accepted your order, you will be directed to a confirmation page that provides you with your unique confirmation number (“Order Number”) and which states the total amount that has been deducted from your credit or debit card, Paypal account, Afterpay account or Apple Pay. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Order # Confirmed".

This is your order confirmation/invoice (“Order Confirmation”). The Order Confirmation will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

If you have any questions about an order, please contact our Customer Service Team using the contact details set out in clause 1. Please include your Order Number whenever you contact us about your order.

3.2 Price and Payment

Prices shown on the Website are in Australian Dollars and are inclusive of Australian Goods and Services Tax (“GST”), but do not include any applicable delivery fees. Prices are subject to change and all changes to price are effective immediately upon posting of the new price on the Website. We will take reasonable care to ensure that the price of the products advertised to you on our Website is correct, however in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order and there is a pricing error which is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any products provided to you.

You can pay for products using the following payment options: CREDIT / DEBIT CARDS ACCEPTED:

• American Express
• MasterCard
• Visa
• Afterpay
• PayPal
• Apple Pay

WE ARE SORRY, WE DO NOT ACCEPT:

• Zip Pay
• Cheques
• Postal Orders
• Bank Transfers

We are sorry, but at this time, we do not offer gift cards. You must pay for the products before we dispatch them.

IMPORTANT INFORMATION:

Credit card payments are subject to verification and authorisation by the card issuer. If the card issuer does not authorise payment, we will be unable to process your order. PayPal and Afterpay payments are subject to verification and authorisation by PayPal and Afterpay.

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order in the event that you do not meet these criteria.

3.3 Maximum Purchase Policy

All orders are limited to no more than three (3) units of any item per order.

3.4 Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Examples of scenarios where an order may be cancelled by our system are as follows:

• item(s) not available;
• difficulty in processing payment information;
• cannot deliver to address provided; or
• duplicate order was placed.

If your order is cancelled by us, you will receive an email which sets out the reason(s) for the cancellation. Any applicable funds will be refunded to you in for the appropriate amount and to the payment method that was used to make the original purchase.

Once your order is placed and you have received an Order Confirmation, we are unable to accept any changes to the order, including the delivery address.

If you wish to cancel your order prior to dispatch please call our Customer Service Team on 02

7201 8438 with your Order Number, and a member of our team can discuss with you any practical options which are available. Please note we generally process and dispatch orders within 1-2 days and therefore it may not be possible to prevent your order from being dispatched. In this instance, once received please return your order in accordance with our Returns Policy which is set out in clause 5 below and in our FAQs.

4. Delivery

4.1 Standard Parcel Post Delivery

For orders of $90 or more, we offer complimentary Standard Parcel Post delivery by Australia Post to the address specified by you in your order and orders are usually mailed within 2 — 5 business days from the date your order is accepted by us. Business days are Monday through Friday excluding Australia bank/public holidays. A delivery cost of $5 applies for orders under

$90. Please allow 2 additional days for deliveries to remote rural areas.

Australia Post is able to deliver to P.O. Box addresses. For parcel locker delivery, we are sorry we ONLY delivery to Australia Post parcel locker addresses.

As soon as practicable, we will publish notices from Australia Post of known delays or possible delays in the delivery of Parcel Post or Express Post deliveries or Post Office closures due to events beyond our control — please see our FAQs on Shipping.

All orders require a signature upon delivery. If you are not at the delivery address to receive and sign for your parcel upon delivery, Australia Post will leave a “Delivery Attempt Card” in your mailbox with your tracking number and the name of the local Post Office where your parcel will be available for you to collect. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the delivery address.

If you do not collect the products from the delivery depot, either we or Australia Post will contact you for further instructions and may charge you for storage costs and any further delivery costs.

If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and we reserve our right to seek damages and all other costs related to the recovery.

We are sorry we only deliver online orders to Australian addresses.

4.2 Express Post Delivery

We offer Express Post delivery to the address specified by you in your order by Australia Post for a cost of $12 per order, usually delivered within 1 — 2 business days. Please note that due to Australia Post’s “Dangerous Goods” classifications, all orders containing fragrances, fragrance products and fragrance samples cannot be shipped via Express Post. Orders with these items must be shipped via Standard Parcel Post.

4.3 Delivery Addresses

We will take all reasonable care to deliver your order to the address given. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect data entry by you.

4.4 Ownership and Responsibility

You will be responsible for the products once they have been delivered to the address you have provided to us, or an identified person to accept delivery of the product on your behalf.

5. Your rights to end the Contract

You are entitled to exercise your right to cancel an order in respect of any products in accordance with our Returns Policy. Your right to end the Contract will depend on a number of factors, including the products you have purchased, whether you have simply

changed your mind in relation to an order, whether the products we have supplied are faulty or not fit for purpose, whether we have not performed any of our obligations in relation to your order and at what point in time you decide to end the Contract.

If what you have bought is damaged, faulty or misdescribed you may have a legal right to end the Contract (and get your money back), have the product replaced or exchange the item, see clause 5.3.

If you want to end the Contract because of something we have done or have told you we are going to do, see clause 5.1.

If you have simply changed your mind about the product, see clause 5.2. You may be able to get a refund if you are within the "cooling-off period".

5.1 Ending the Contract because of something we have done or are going to do

If you end the Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any products which have not been provided.

The reasons are:

• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• there is a risk that supply of the products may be significantly delayed because of events outside our control;
• we have suspended supply of the products for technical reasons, or we have notified you that we are going to suspend them for technical reasons; or
• you have a legal right to end the Contract because of something we have done wrong.

5.2 Your right to change your mind

Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied, or you otherwise change your mind, you can return your order and receive a refund in accordance with our "cooling-off period" which is within thirty (30) days after the day the products were delivered to you. Please note you must return the products to us within seven (7) days of contacting our Customer Service Team to arrange the return. The products must be returned unopened and unused. We recommend that you use the original packaging for returning the order. Engraved products are not eligible for return and/or refund.

5.3 If there is a problem with the product

Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Service Team on 02 7201 8438 (Monday - Friday 9:30am — 5:30pm AEDT excluding Australia Bank/Public Holidays) or by emailing us at contact@diorbeauty.au with your order details. To ensure prompt resolution, please provide your name and the Order Number and keep the box, packing materials, and the damaged items for returning to us.

We are obliged to provide you with the product(s) that you have purchased under the Contract.

Under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”), when you buy products and services you are protected by automatic guarantees that cannot be excluded, restricted or modified (Non-Excludable Guarantees). The Non- Excludable Guarantees include that such products and services purchased by you are of acceptable quality and are fit for the purpose that your purchased them for. During the expected lifespan of your product your legal rights under the Australian Consumer Law entitle you to the following:

• where you receive products that are faulty, you may choose to receive a full refund, exchange or a replacement for those products.
• Where you receive products that become faulty within the first 6 months after the products have been delivered to you and they cannot be repaired, you may choose to receive a full refund or a replacement for those products, in most cases. You must return the products to us within seven (7) days of contacting our Customer Service Team. The return parcel must be lodged at your nearest Australia Post shop within this period.

We are sorry no refund is accepted for products more than 30 days after the date they were received. If you wish to return products in accordance with this clause 5.3, you must post them back to us. Please contact our Customer Service Team who will email to you an Australia Post Prepaid Return Label for you to return the goods in the original packaging that we delivered the goods to you in. Please contact our Customer Service Team using the contact details specified in clause 1 for the Prepaid Return Label.

Please ensure you obtain a Proof of Postage when you return the products at your nearest Australia Post shop. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel.

6. How to make a return

If you are entitled to return products under clause 5, you may return your order free of charge via Australia Post.

6.1 To return your order:

a) Contact Customer Service

Contact the Dior Customer Service Team on (02) 7201 8438 (Monday — Friday 9:30am - 5:30pm AEDT, excluding Australia Bank/Public Holidays). Our Customer Service Team will assess and process your return and email an Australia Post Prepaid Return Label to the email address you entered when you placed your order.

b) Complete the Necessary Documentation

Download, print and complete the PDF returns form (“Returns Form"), which can be accessed by clicking here. Please ensure you enclose the Returns Form with the return parcel and that all required information in the Returns Form has been completed by you.

c) Print the Prepaid Return Label

Print the Australia Post Prepaid Return Label and attach it to the top of the reusable Dior packaging that you received your order in. On the inside flap of the Dior packaging is a 3M Sealable Strip which can be used to reseal the parcel to return it to our distribution center.

Please lodge your return parcel at your nearest Australia Post Office (visit auspost.com.au/locate/ to find your nearest store) and remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online from the Australia Post website.

1. d) Processing the Return

Refunds and replacements will be processed within 5 working days of receipt of the returned items. Replacements will be sent via Australia Parcel Post standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from the Dior Customer Service Team once we have received your return and, if applicable, that we have processed your replacement.

6.2 Processing the Refund:

If you have returned products because you have changed your mind in accordance with

clause 5 of these Terms, we will process the calculated refund within five (5) working days after the day we receive the returned products. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products back to us so please ensure that you retain, and are able to provide, proof of postage. We are unable to exchange returned items if you have simply changed your mind.

If you have returned products because they are damaged, faulty or incorrect, we will process your refund within five (5) working days after the day that we receive your returned products and confirm to you via email that you are entitled to a refund.

Please note we can only offer exchanges for damaged, faulty or incorrect products that are equivalent or less than the value of the original order. If you request to exchange a product for a product which is of less value than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.

If you have requested an exchange or replacement on your Returns Form note, this will be processed within five (5) working days of receiving your returned products and will be delivered via Australia Parcel Post standard delivery. Deliveries of exchanged or replacement products will be completed in accordance with clause 4 of these Terms. If the returned goods are engraved, processing of the replacement item may take longer to ship.

Refunds will only be made to the original credit/debit card or Paypal account used for the purchase. You will receive email notification of your refund from our Customer Service Team.

7. Eligibility

When you place an order on our Website, you confirm that you are over the age of 18 years and are legally eligible to enter into binding contracts. If you are under 18 years of age, you may only place an order with the consent of your parent or guardian. If you do not have consent from your parent or guardian, you must stop using the Website.

8. Governing Law

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of in connection with these Terms or its subject matter or formation, shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia.

The parties agree to submit to the non-exclusive jurisdiction of the courts located in or exercising jurisdiction in the State of New South Wales, Australia to adjudicate any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.

9. Disclaimer and Limitation of Liability

9.1 To the extent permitted by law, Parfums Christian Dior is providing the Website, its content and any interactive services which form part of the Website (“Interactive Services”) on an as-is basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Website or Interactive Services, the information, content, materials or products, included on the Website or as part of the Interactive Services. You should not act on any data or information posted on the Website or Interactive Services without first independently verifying its contents.

9.2 Without prejudice to the generality of clause 9.1, Parfums Christian Dior does not make any representation or warranty:

regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Website or the Interactive Services;

regarding the security of any information transmitted by you or to you through the Website or Interactive Services;

that the Website or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions; or

that the Website or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.

9.3 To the extent permitted by law, Parfums Christian Dior will not be liable for any damages of any kind arising out of or in connection with the use of the Website or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

9.4 Parfums Christian Dior will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Website, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.

9.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, Parfums Christian Dior is not liable for claims arising from your use of non-Parfums Christian Dior branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.

9.6 Notwithstanding anything in these Terms, certain legislation, including the Australian Consumer Law, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Parfums Christian Dior, which are Non-Excludable Guarantees and therefore cannot be excluded, restricted or modified except to a limited extent. Such legislation may, for example, impose Non-Excludable Guarantees that goods are of acceptable quality or that services will be rendered with due care and skill (with certain remedies available to consumers for certain breaches of such guarantees). To the extent that such legislation applies, these Terms must be read subject to these statutory provisions and nothing in these Terms is intended to alter or restrict the operation of such provisions.

10. Indemnification

10.1 You agree to defend, indemnify and hold harmless Parfums Christian Dior (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:

your use of and access to the Website and the Interactive Services; your violation of any term of these Terms;

your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or

any claim that any content you submitted to our Website has caused damage to a third party.

This indemnification clause will survive the termination of these Terms and your use of the Website and the Interactive Services.

11. Force Majeure

11.1 Transmissions over the internet and electronic mail may be subject to interruption, blackout or delays due to internet traffic, or incorrect data transmission due to the public

nature of the internet. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure Events").

11.2 Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

strike, lockout or other forms of protest or industrial action;

civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;

fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster;

inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;

inability to use public or private telecommunications systems;

acts, decrees, legislation, regulations or restrictions of any government or public authority; or

failure or accident in maritime or river transport, postal transport or other type of transport.

11.3 It shall be understood that our obligations deriving from any Contract will be suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period to fulfill these obligations.

12. Personal Data

We will use the personal information you provide to us:

a) to supply the products to you;

b) to process your payment for the products; and

c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.

13. Copyright and Intellectual Property

All material on the Website including text, images, graphics, layout, and any other information is owned or otherwise provided by us and is subject to copyright and other proprietary rights.

You may not copy, republish, download, adapt, redistribute, create derivative works from, or do any act or thing that would infringe the copyright or other intellectual property rights in the Website or any content on the Website without our express permission.

All trade marks on the Website belong to us or our licensors. Nothing contained in the Website is to be construed as granting any license or right of use in respect of any trade mark.

14. Links

References to external websites on the Website are provided to you as a convenience only. We do not assume any responsibility for any other websites including material posted on

them or products or services offered on those websites. You agree you must not create any links from other websites to the Website without our express permission.

15. Security

We use physical, electronic, and administrative measures designed to secure the information we hold and our Website from accidental loss and from unauthorised access, use, alteration, and disclosure.

The safety and security of our Website and the information we hold also depends on you.

In creating your account on the Website or in the context of your job applications, entering a personal password to comply with our security requirements is compulsory. You are responsible for keeping this password confidential.

The transmission of information via the internet is not completely secure. We cannot guarantee the security of information transmitted via our Website. We are not responsible for circumvention of any privacy settings or security measures contained in the Website.

The security measures that we take may be sourced from third party suppliers. If so, those third-party suppliers will have access to monitoring, analysis and auditing information about our websites and systems, as well as information processed on our website and systems.

16. Other Important Terms

We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.

This Contract is between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Last updated: Wednesday 11 April 2024.

Last updated: 09 May 2024

1. Dior Beauty Loyalty Program Eligibility

1.1. Clients can sign up to the Dior Beauty Loyalty Program in a Dior Fragrance & Beauty Boutique in Australia, and online at www.dior.com/en_au/beauty/login. To successfully sign up to the program, you must be an Australian resident. You will need to provide your email address and phone number (one email address can be linked to one account, only).

1.2. If you are a Dior Beauty staff member, you are not eligible to join the Dior Beauty Loyalty Program.

1.3. If you are under the age of 18, you must have your parent or guardian’s approval to join the Dior Beauty Loyalty Program. Your parent or guardian must read and adhere to the Dior Beauty Loyalty Program Terms & Conditions detailed below. If you are 18 years or under, the assumption that you have read & met these requirements upon joining the program will be made.

2. Dior Beauty Loyalty Program Registration

2.1. To join the Dior Beauty Loyalty Program if you are new to Dior Beauty and have never shopped with us before, simply:

2.1.1. Sign up by registering as a new client at www.dior.com/en_au/beauty/login. Or, visit your preferred Dior Fragrance & Beauty Boutique in Australia to create an account with us in-store.

2.2. If you are an existing customer, and have shopped with Dior Beauty before, please refer to section 5.2. for information on your membership status.

2.3. Joining the Dior Beauty Loyalty Program is free, and there are no membership fees.

3. Dior Beauty Loyalty Program Benefits & Rewards

3.1. The benefits and rewards of the Dior Beauty Loyalty Program are contingent upon your loyalty membership status. The loyalty membership statuses consist of: Platinum, Gold, Silver, White.

3.2. The benefits and rewards of the Dior Beauty Loyalty Program are subject to change and may vary.

3.3. The current benefits and rewards of the Dior Beauty Loyalty Program are detailed in section 3.7. This table details the required spend on eligible purchases in Dior Fragrance & Beauty Boutiques in Australia or online at www.dior.com/en_au/beauty, over a 365-day period, to meet the spend threshold of each Dior Beauty Loyalty Program status. The required spend is in Australian dollars. Purchases must be made at least 1+ day apart to contribute towards purchase frequency. For example, purchases made on the same day will contribute towards a purchase frequency of 1. Purchases made on consecutive days will also contribute as a purchase frequency of 1.

3.4. Eligible purchases relate to the purchases of products in Dior Fragrance & Beauty Boutiques in Australia and online at www.dior.com/en_au/beauty. Eligible purchases exclude:

3.4.1. The purchase of gift cards. Only the redemption of a gift card will contribute towards membership status upgrade.

3.4.2. Any booking or service fees. Only the redemption of redeemable product will contribute towards membership status upgrade.

3.5. Once you have reached a Dior Beauty Loyalty membership status, you have 12-months to enjoy the benefits and rewards of your respective membership status. For example, if you accumulate $650 over 2 or more eligible purchases in a 12-month period, you are eligible to enjoy the benefits and rewards associated with the Silver membership tier. If you accumulate $1,000 over 3 or more eligible purchases in a 12-month period, you are eligible to enjoy the benefits and rewards associated with the Gold membership tier. If you accumulate $2,200 over 4 or more eligible purchases in a 12-month period, you are eligible to receive the benefits and rewards associated with the Platinum membership tier.

3.6. Clients are eligible to receive a maximum of one upgrade gift, per gifting occasion, irrespective of their progression through membership tiers. For example, if a client has reached Silver membership status, and progressed to Gold membership status, in between gifting occasions, they are only eligible to receive a Gold upgrade gift.

3.7. The Dior Beauty Loyalty Program benefit & reward table is detailed below.

a. Membership Status: Platinum

Required Spend Over 12 Months: $2,200 or more across 4+ purchases

Benefits:

- Exclusive Platinum Gift

- Premium Platinum Birthday Gift

- Annual Private Skin Treatment

- Annual Total Look Makeover

- VIP access to in-store events and brand experiences

- Priority access to new & limited-edition products

b. Membership Status: Gold

Required Spend Over 12 Months: $1,000 - $2,199.99 across 3+ purchases

Benefits:

- Exclusive Gold Gift

- Premium Gold Birthday Gift

- Annual Total Look Makeover

- Invitations to in-store events

- Priority access to new & limited-edition products

c. Membership Status: Silver

Required Spend Over 12 Months: $650 - $999.99 across 2+ purchases

Benefits:

- Exclusive Silver Gift

- Invitations to in-store events

- Priority access to new & limited-edition products

d. Membership Status: White

Required Spend Over 12 Months: $0 - $649.99

Benefits:

- Deluxe Miniature Gift upon 2nd purchase

- Priority access to new & limited-edition products

3.7.1. Upgrade Gifts

3.7.1.1. Platinum, Gold & Silver upgrade gifts are available for redemption exclusively in Dior Fragrance & Beauty Boutiques in Australia.

3.7.1.2. These gifts are offered to clients during specific occasions throughout the year, at Parfum Christian Dior’s discretion.

3.7.1.3. If you are eligible for an upgrade gift, you will be notified of this via email communication, inviting you into your preferred Dior Fragrance & Beauty Boutique to collect your upgrade gift. This email communication will confirm whether you are eligible for a Platinum, Gold, or Silver upgrade gift.

3.7.1.4. The upgrade gift you are eligible for will be contingent upon your Dior Beauty Loyalty Program status which calculates clients’ spend and number of purchases over the last 365-days.

3.7.1.5. The Platinum, Gold & Silver upgrade gifts are subject to availability, and the gifts may vary.

3.7.1.6. Eligible clients are entitled to one upgrade gift, per 12-month period. Except for when a client upgrades from White into Silver, Gold or Platinum, within a 12-month period. In which case, the client may accrue three upgrade gifts associated with each status upgrade, in line with The Dior Beauty Loyalty Program gifting occasions. Clients are eligible to receive a maximum of one Exclusive Gift at each gifting occasion.

3.7.1.7. Upgrade gifts are available for redemption for 30-days following the email communication inviting you into store to collect your gift. You will not be eligible to receive your Exclusive Gift outside of this 30-day period.

3.7.2. Birthday Gifts

3.7.2.1. Birthday gifts are available for redemption for 30-days following the email communication inviting you into store to collect your gift. You will not be eligible to receive your Birthday gift outside of this 30-day period.

3.7.2.2. Birthday gifts are offered to clients during the month of their registered DOB.

3.7.2.3. If you are eligible for a Birthday gift, you will be notified of this via email communication, inviting you into your preferred Dior Fragrance & Beauty Boutique to collect your Birthday gift. This email communication will confirm whether you are eligible for a Platinum or Gold Birthday gift.

3.7.2.4. If you are eligible for a Birthday gift, the gift you are eligible for will be contingent upon your Dior Beauty Loyalty Program status which calculates clients’ spend and number of purchases over the last 365-days.

3.7.2.5. The Platinum & Gold Birthday gifts are subject to availability, and the gifts may vary.

3.7.2.6. The Birthday gifts are available for redemption for 30-days following the email communication inviting you into store to collect your gift. You will not be eligible to receive your Birthday gift outside of this 30-day period.

3.7.2.7. Eligible clients are entitled to one Birthday gift, per 12-month period, irrespective of any change or update made to DOB data collected online at www.dior.com/en_au/beauty/login, or in a Dior Fragrance & Beauty Boutique in Australia.

3.7.3. Private Skin Treatment

3.7.3.1. The Private Skin Treatment is available for redemption exclusively in Dior Fragrance & Beauty Boutiques in Australia.

3.7.3.2. Eligible Platinum clients may redeem their Private Skin Treatment at any point throughout the year, however they must contact their preferred Dior Fragrance & Beauty Boutique in Australia to make a booking. Bookings are subject to availability.

3.7.3.3. The Private Skin Treatment includes either a 20-minute Skin Treatment, or a Private Facial Event.

3.7.3.4. Eligible Platinum clients are entitled to one Private Skin Treatment per 12-month period.

3.7.4. Total Look Makeover

3.7.4.1. The Total Look Makeover is available for redemption exclusively in Dior Fragrance & Beauty Boutiques in Australia.

3.7.4.2. Eligible Platinum and Gold clients may redeem their Total Look Makeover at any point throughout the year, however they must contact their preferred Dior Fragrance & Beauty Boutique in Australia to make a booking. Bookings are subject to availability.

3.7.4.3. The Total Look Makeover includes a 45-minute Makeup application.

3.7.4.4. Eligible Platinum and Gold clients are entitled to one Total Look Makeover per 12-month period. Unless a client upgrades to Gold, and upgrades again to Platinum, within a 12-month period. In which case, the client will accrue two Total Look Makeovers associated with each status upgrade.

3.7.5. VIP Access to Brand Experiences

3.7.5.1. Invitations to brand experiences offered to eligible Platinum clients are subject to discretion, availability, and location.

3.7.6. VIP Access In-Store Events

3.7.6.1. Invitations to in-store events offered to eligible Platinum, Gold & Silver clients are subject to discretion, availability, and location.

3.7.7. Priority Access to New & Limited-Edition Products

3.7.7.1. Access to new & limited-edition products will be shared via email communication, or postal mail communication, or SMS/MMS communication, or phone call. These communications are contingent upon clients’ opt-in preferences, and the contact data provided upon registration at www.dior.com/en_au/beauty, or in a Dior Fragrance & Beauty Boutique in Australia.

3.7.7.2. To update your contact details or opt-in preferences, please login to your Dior Beauty account online. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’. Alternatively, please visit a Dior Fragrance & Beauty Boutique to update this information in-store.

4. Dior Beauty Loyalty Program Benefit & Reward Redemption

4.1. The benefits and rewards of the Dior Beauty Loyalty Program detailed in section 3.7. are redeemable exclusively in Dior Fragrance & Beauty Boutiques in Australia.

4.2. Eligible purchases made online at www.dior.com/en_au/beauty will contribute towards membership status upgrade and respective rewards & benefits. However, all benefits and reward redemptions are only available in Dior Fragrance & Beauty Boutiques in Australia. Benefit and reward redemptions are not available online at www.dior.com/en_au/beauty, or in any other Department Store or E-Concession Partner that stocks Parfums Christian Dior.

5. Dior Beauty Loyalty Program Status Information

5.1. Dior Beauty Loyalty Program status calculation

5.1.1. The Dior Beauty Loyalty Program status calculation is contingent upon client spend and the number of eligible purchases, over a 365-day period. Purchases may take a maximum of 4 days to be reflected in your Dior Beauty Loyalty status.

5.1.2. This status calculation is automated daily. This means that, each day, your Dior Beauty Loyalty Program spend will include purchases made online at www.dior.com/en_au/beauty and in Dior Fragrance & Beauty Boutiques, within 4 days of your most recent purchase. You may have to wait up to 4 days for your most recent purchase to be reflected in your Dior Beauty Loyalty Program status online.

5.1.3. Each client will have a Dior Beauty Loyalty Program anniversary date. This refers to the date 12-months after the membership status was obtained. This membership status must be maintained through purchasing eligible Dior Beauty products in order to continue to receive the associated rewards and benefits, as detailed in section 3.7.

5.2. Dior Beauty Loyalty Program membership for existing clients

5.2.1. At the point of the Dior Beauty Loyalty Program launch on 31st May 2023, any existing clients who have made a purchase in the last 12-month period will automatically be given a membership status. Please refer to section 5.1.1. for more information on Loyalty Program status calculation.

5.2.2. Any client who is awarded a membership status at the point of launch is entitled to the benefits and rewards associated with their membership status, as detailed in section 3.7.

5.3. Viewing your Dior Beauty Loyalty Program status & membership information

5.3.1. To view your Dior Beauty Loyalty Program membership online, please login and visit ‘My Account’. Alternatively, please visit a Dior Fragrance & Beauty Boutique where a Dior Beauty consultant can provide your membership information. Your Dior Beauty Loyalty program status and membership information will also be shared via email communications. In order to receive these communications, please ensure your email address is correct and opt-in to receive email communications. To make any change to contact data or client profile information, please login to your Dior Beauty account online. To update your contact preferences, please do so via clicking the ‘Contact Preferences’ tab within ‘Preferences’. To update your contact details, please do so via clicking the ‘Personal Information’ or ‘Address’ tab within ‘Profile’. Alternatively, please visit a Dior Fragrance & Beauty Boutique to update this information in-store.

6. Dior Beauty Loyalty Program Membership & Marketing Communications

6.1.1. Dior Beauty Loyalty Program communications will be sent to clients via email. If you no longer wish to receive these communications, please login to your Dior Beauty account to update your contact preferences, by clicking the ‘Contact Preferences’ tab within ‘Preferences’. Unsubscribing to communications does not mean your Dior Beauty Loyalty Program membership will be terminated, it means you will no longer receive Dior Beauty communications relating to the Dior Beauty Loyalty Program or any other Marketing Communications. Please be mindful that by unsubscribing to these communications, you will not receive any information relating to your membership status, gift eligibility, or other related communications. If you wish to terminate your Dior Beauty membership altogether, please refer to section 7.1.1.

7. Dior Beauty Loyalty Program Membership Termination

7.1.1. If you no longer wish to be a part of the Dior Beauty Loyalty Program, please contact Dior Beauty Customer Service via the details below.

Customer Service Phone Number: 02 7201 8438

Customer Service Email: contact@diorbeauty.au

Online Contact Form: www.dior.com/en_au/beauty/contact-parfum

Customer Service Contact Hours: Monday – Friday 9:30am – 5:30pm (AEST, excluding Australian Bank/Public Holidays)