FAQ Christian Dior Fragrance and Beauty

Online boutique (10)

How can I find out if a product is available on dior.com

How can I get a receipt for my online purchase

You will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. If you placed your order as a guest, your receipt will be sent together with your order.

Is an online purchase on dior.com secure

How do I apply a promotion code

Where can you deliver my order

Has my order been sent

How can I track the delivery of my order

I placed an order but I have not received my package. What can I do

How do I return my order

Your Account (5)

How Can I Create An Account

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

What Are The Advantages Of Creating An Account

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

Can I Make Changes Or Cancel My Account On Dior.Com

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.

If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

How Can I Find My Account Password

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

How Can I Subscribe/Unsubscribe To The Dior Newsletter?

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also subscribe/unsubscribe to the Dior newsletters in your account under “Your information”.

Dior Products (4)

Are Dior Products Hypoallergenic

Dior products are made to prevent customers from allergic issues.

Do Dior Products Contain Gluten?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

How Can I Find Out The Ingredients Of A Product?

Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer service.

Does Dior Test On Animals?

Dior does not test any product on animals.

Your Customer Service (1)

How do i contact maison Christian Dior?

Our Dior ambassadors would be delighted to assist as you discover the House of Dior and its products.

You may contact our Customer Service by call on +45 35 15 82 56.

Service available Monday to Friday 10am to 6pm.