Return & Refunds

How can I return my order?

• Start the return process for your products by filling out the form above to get your return label.

• Pack up the product(s): you can reuse the Dior box you received with your order.

• Print the return label and stick it on the package, then drop it off at your nearest pick-up point.

Frequently Asked Questions

• Can I return two orders in one box?

  No, each order must be returned in its own separate box. This procedure is necessary for accurate tracking and processing of each individual return.

• What should I do if I received the wrong item?

  If you have received a product that differs from your order, kindly contact our customer service team for assistance. They will provide guidance on the subsequent steps to resolve the issue.

• What should I do if my refund is incorrect?

  If you believe that the refund amount is incorrect, please note that refunds are not issued for products that have been opened or used.

• There seems to be a fault with my product.

  To ensure the proper handling of your request, please contact customer service to discuss any issues with the received product before initiating a return.

If you have more questions about returns, view our FAQs.

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