Skip to main content Skip to footer content

FAQ Christian Dior Fragrance and Beauty

How do I return my order?
What Is The Couture Gift Box?
How do i contact maison Christian Dior?

Your Account (5)

How can I find my account password?

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

What are the advantages of creating an account?

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

How can I create an account?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

Can I make changes or cancel my Dior.ca account?

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and once you are logged in, click on the options under Your Profile to change or delete information.

If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

Shipping (2)

How much does Dior charge for shipping?

Has my order been sent

Returns (2)

How do I return my order?

Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.ca purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact our customer service at 1-877-794-3066 to receive a return form. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.ca is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.

(2)

Online Boutique (10)

How do I apply a promotion code?

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided under the and click Apply. Dior.ca can process only 1 promo code per order.

I placed an order but I have not received my package. What can I do?

If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order. If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: www.canadapost-postescanada.ca If you do not receive your package within 2 working days of the expected delivery date, please contact the Canada Post Customer Service.

How long will it take to receive my refund after my return

Where does Dior.ca ship?

How do I return my order?

Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.ca purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact our customer service at 1-877-794-3066 to receive a return form. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.ca is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.

Has my order been sent

Is an online purchase on Dior.ca secure?

All transactions done on the Dior.ca website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. Upon completion of your Dior.ca order, payment authorization will be requested and held. Your card is not charged at this time, the payment settlement occurs when the order is shipped. In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 9am to 9pm EST by calling 1-877-794-3066.

What payment options are available on the dior beauty boutique

How much does Dior charge for shipping?

Dior Beauty Privé program (2)

Dior Products (4)

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

Do Dior products contain gluten?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

Does Dior test on animals?

Dior does not test any product on animals.

How can I find out the ingredients of a product?

Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer service.

(1)

Art of Gifting (1)

What Is The Couture Gift Box?

Your Customer Service (1)

How do i contact maison Christian Dior?

One of our Dior Ambassadors would be happy to give you personalised advice and assist you anytime from Monday to Saturday from 9 am to 6pm by phone at +44 (0)20 7216 02 16, online via our contact form available here or through our live chat service.
About personalization popin

About Personalization

Personalization may take several days, extending the delivery time. Dior will notify you when the order is shipped. Engraved products may not be returned under the right of withdrawal policy.

Receive my Invoice

We have taken into account your request. You should receive your invoice within a few minutes.

Receive my Invoice

Login to receive easily all your Dior.com orders

Receive my Invoice

We could not find any order that match the informations you have provided, please check them again