CHRISTIAN DIOR PRIVACY POLICY

CHRISTIAN DIOR PRIVACY POLICY (3)

Privacy statement (old)

Last Updated: 26/06/2024

 

Confidentiality and security of your personal data are important to us. We would like to offer you personalized services while respecting your privacy and choices.

 

This Privacy Statement (“Statement”) is provided by The Maison Parfums Christian Dior (together, “Christian Dior,” “Dior,” “Maisons,” “we” or “us”), a luxury retail and wholesale brand with its global headquarters in Paris, France.

The purpose of this Statement is to inform you in a transparent and simple manner about the processing of the personal data that you provide or that we collect through the different touchpoints you use to interact with us (e.g. in store, client services, dior.com, social media, digital apps, events), about possible transfers to third parties, as well as your rights and options to control your personal data and protect your privacy.

  • Who we are?
  • What data may we collect or receive about you?
  • How do we collect or receive your data?
  • For what purposes are your data used by Dior?
  • For how long may we keep it?
  • Who may access your data?
  • How do we protect it and keep it confidential?
  • How do we address cross-border protections?
  • How are consumer preferences and individual rights addressed?
  • What additional protections that we provide for residents of certain regions?
  • How does Dior protect children's privacy?
  • How does Parfums Christian Dior use your data to serve the models and functionalities of generative AI?
  • Contact Us

WHO are we?

The Maison Parfums Christian Dior

Parfums Christian Dior SA (head office), a public limited company under French law whose head office is located at 33, avenue Hoche, 75008 Paris, France, and all of the affiliates of Parfums Christian Dior with whom you share your information: Parfums Christian Dior Hong Kong Limited, a company governed by Hong Kong SAR law whose registered office is at 34/F Dorset House, Taikoo Place, Quarry Bay, Hong Kong.

Parfums Christian Dior is a story of dreams, glamor, creativity and excellence. The Maison, which has unique expertise, is made up of talented and ambitious professionals who are committed to perpetuating the Dior heritage and transmitting their passion for beauty.

 

WHAT data may we collect or receive about you?

"Personal data" means any information that could reasonably identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).

The personal data we collect depends upon the touchpoint of our interaction and is also limited to that which is relevant and appropriate for the interaction.  Unless you choose to interact with us via other touchpoints, such as (but not limited to) by making a purchase on our site, signing up for one of our programs (for example: My Exclusive Loyalty Program by Parfums Christian Dior) or services, using our apps, communicating with us via email, phone or submitting online forms, or posting a comment or a like online, our data collection is limited to the use of ‘cookies’ for website visitors.

For customers and other individuals who sign up for programs or services or otherwise interact with us beyond browsing our site via the touchpoints described above, for example, we collect certain relevant information from you.  The information we collect is related to the particular transaction as well as our overall relationship with you.  For example, if you make purchases from Dior.com or in our stores, we must collect information to process (and, if relevant, fulfill and ship) your order. For customers and other individuals who sign up for our programs or services, we generally collect your contact details, contact preferences, and information that will allow us to make recommendations to you about our products or services that may be of interest.  We may centralize the information pertaining to our customers so that we have it organized in one place, as this helps us manage our relationship with you as well as your choices and preferences. Or, if you subscribe to our personalized newsletter, we collect your email address.

We invite you to keep us regularly informed in writing of any change in your contact details.We invite you to keep us regularly informed in writing of any change in your contact details.

We Collect and Use Limited Sensitive Information.

As described above, we collect personal data that is described under some laws as sensitive personal data,” special categories of personal data, sensitive personal information, or similar terms (collectively referred to here as “Sensitive Personal Data”).  Here, we provide more information about which categories of the personal data described above may be designated as Sensitive Personal Data, and how we use these categories of Sensitive Personal Data.  We only use Sensitive Personal Data to provide you goods and services, and do not use such information to infer characteristics about you. Depending on what you choose to provide and how we interact with you, we may collect:

 

  • Account log-ins to provide Dior products and services. Account login information is used to identify an active user on any site that requires login. Login information includes first and last name and corresponding email for such account, as well as the associated account password.
  • Financial information to process your orders.  We collect and use credit or debit card information and required security or access codes in order to process payments and fulfill any order you make.
  • Passport-related information to process your orders.  We may collect passport or other government-issued ID information in connection with an order, including when you are purchasing a product in a country other than that in which you live, in order for you to make purchases free of value added tax (VAT).
  • Self-reported data regarding undesirable side-effects to fulfill legal cosmetovigilance obligations. If you have a medical reaction to a Parfums Christian Dior product and choose to complete a questionnaire about those side effects and/or provide us with photos or other self-reported data, our client services and quality control team will evaluate the information and determine whether to provide it to a health regulator to fulfill legal cosmetovigilance obligations. 

 

HOW do we collect or receive your data?

 

We may collect or receive data via the following touchpoints:

  • Use of Dior.com (and separate domain names of the Dior.com website adapted for specific jurisdictions)
  • In-store, including in communication with our salesperson.
  • Dior events you attend.
  • Public Relations relationship and communication.
  • Contact with the Client Services.
  • Forms you complete (in store or online);
  • During your purchase journey, you will be able to choose between i) logging into your existing Dior account, ii) creating a new account, or iii) paying as a Guest.
  • Digital apps you use.
  • Digital experiences such as virtual beauty technology in store (if you choose to use that technology were offered via a retailer), or our third-party vendors may receive data via virtual try-on online;
  • Loyalty or rewards program you benefit from.
  • Dior social media pages you visit or interact with, or other social media pages on which you post Dior content or comments;
  • Digital media advertising you click on;
  • Search engines’ paid advertising you click on;
  • Retailers (such as Department Stores) in which you have purchased a Dior product and in which you consented (e.g. via an iPad) to have your details shared with one of the Dior Maisons to receive its communications; or
  • Surveys or satisfaction questionnaires you answer.

Privacy statement

Last Updated: 26/06/2024

 

Confidentiality and security of your personal data are important to us. We would like to offer you personalized services while respecting your privacy and choices.

 

This Privacy Statement (“Statement”) is provided by The Maison Parfums Christian Dior (together, “Christian Dior,” “Dior,” “Maisons,” “we” or “us”), a luxury retail and wholesale brand with its global headquarters in Paris, France.

The purpose of this Statement is to inform you in a transparent and simple manner about the processing of the personal data that you provide or that we collect through the different touchpoints you use to interact with us (e.g. in store, client services, dior.com, social media, digital apps, events), about possible transfers to third parties, as well as your rights and options to control your personal data and protect your privacy.

  • Who we are?
  • What data may we collect or receive about you?
  • How do we collect or receive your data?
  • For what purposes are your data used by Dior?
  • For how long may we keep it?
  • Who may access your data?
  • How do we protect it and keep it confidential?
  • How do we address cross-border protections?
  • How are consumer preferences and individual rights addressed?
  • What additional protections that we provide for residents of certain regions?
  • How does Dior protect children's privacy?
  • How does Parfums Christian Dior use your data to serve the models and functionalities of generative AI?
  • Contact Us

WHO are we?

The Maison Parfums Christian Dior

Parfums Christian Dior SA (head office), a public limited company under French law whose head office is located at 33, avenue Hoche, 75008 Paris, France, and all of the affiliates of Parfums Christian Dior with whom you share your information: Parfums Christian Dior Hong Kong Limited, a company governed by Hong Kong SAR law whose registered office is at 34/F Dorset House, Taikoo Place, Quarry Bay, Hong Kong.

Parfums Christian Dior is a story of dreams, glamor, creativity and excellence. The Maison, which has unique expertise, is made up of talented and ambitious professionals who are committed to perpetuating the Dior heritage and transmitting their passion for beauty.

 

WHAT data may we collect or receive about you?

"Personal data" means any information that could reasonably identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).

The personal data we collect depends upon the touchpoint of our interaction and is also limited to that which is relevant and appropriate for the interaction.  Unless you choose to interact with us via other touchpoints, such as (but not limited to) by making a purchase on our site, signing up for one of our programs (for example: My Exclusive Loyalty Program by Parfums Christian Dior) or services, using our apps, communicating with us via email, phone or submitting online forms, or posting a comment or a like online, our data collection is limited to the use of ‘cookies’ for website visitors.

For customers and other individuals who sign up for programs or services or otherwise interact with us beyond browsing our site via the touchpoints described above, for example, we collect certain relevant information from you.  The information we collect is related to the particular transaction as well as our overall relationship with you.  For example, if you make purchases from Dior.com or in our stores, we must collect information to process (and, if relevant, fulfill and ship) your order. For customers and other individuals who sign up for our programs or services, we generally collect your contact details, contact preferences, and information that will allow us to make recommendations to you about our products or services that may be of interest.  We may centralize the information pertaining to our customers so that we have it organized in one place, as this helps us manage our relationship with you as well as your choices and preferences. Or, if you subscribe to our personalized newsletter, we collect your email address.

We invite you to keep us regularly informed in writing of any change in your contact details.We invite you to keep us regularly informed in writing of any change in your contact details.

We Collect and Use Limited Sensitive Information.

As described above, we collect personal data that is described under some laws as sensitive personal data,” special categories of personal data, sensitive personal information, or similar terms (collectively referred to here as “Sensitive Personal Data”).  Here, we provide more information about which categories of the personal data described above may be designated as Sensitive Personal Data, and how we use these categories of Sensitive Personal Data.  We only use Sensitive Personal Data to provide you goods and services, and do not use such information to infer characteristics about you. Depending on what you choose to provide and how we interact with you, we may collect:

 

  • Account log-ins to provide Dior products and services. Account login information is used to identify an active user on any site that requires login. Login information includes first and last name and corresponding email for such account, as well as the associated account password.
  • Financial information to process your orders.  We collect and use credit or debit card information and required security or access codes in order to process payments and fulfill any order you make.
  • Passport-related information to process your orders.  We may collect passport or other government-issued ID information in connection with an order, including when you are purchasing a product in a country other than that in which you live, in order for you to make purchases free of value added tax (VAT).
  • Self-reported data regarding undesirable side-effects to fulfill legal cosmetovigilance obligations. If you have a medical reaction to a Parfums Christian Dior product and choose to complete a questionnaire about those side effects and/or provide us with photos or other self-reported data, our client services and quality control team will evaluate the information and determine whether to provide it to a health regulator to fulfill legal cosmetovigilance obligations. 

 

HOW do we collect or receive your data?

 

We may collect or receive data via the following touchpoints:

  • Use of Dior.com (and separate domain names of the Dior.com website adapted for specific jurisdictions)
  • In-store, including in communication with our salesperson.
  • Dior events you attend.
  • Public Relations relationship and communication.
  • Contact with the Client Services.
  • Forms you complete (in store or online);
  • During your purchase journey, you will be able to choose between i) logging into your existing Dior account, ii) creating a new account, or iii) paying as a Guest.
  • Digital apps you use.
  • Digital experiences such as virtual beauty technology in store (if you choose to use that technology were offered via a retailer), or our third-party vendors may receive data via virtual try-on online;
  • Loyalty or rewards program you benefit from.
  • Dior social media pages you visit or interact with, or other social media pages on which you post Dior content or comments;
  • Digital media advertising you click on;
  • Search engines’ paid advertising you click on;
  • Retailers (such as Department Stores) in which you have purchased a Dior product and in which you consented (e.g. via an iPad) to have your details shared with one of the Dior Maisons to receive its communications; or
  • Surveys or satisfaction questionnaires you answer.

Parfums Christian Dior - Candidate Privacy Statement

Statement relating to the protection of your personal data collected in the context of recruitment

This Privacy Statement for Candidates (hereinafter the “Privacy Statement”) is intended to provide visitors and users (“You”) of the www.dior.com website, as well as of all the Dior’s websites with .com, .it, .ru, .co, .jp, .cn domain names suffixes (hereinafter collectively the “Website”) with information relating to how the Maison Parfums Christian Dior (hereinafter “Parfums Christian Dior” or “We/Us”) processes your personal data (hereinafter the “Personal Data” or “Data”) and about your rights in this respect.

Parfums Christian Dior places the highest priority and takes the utmost care to protect your Personal Data.

 

  1. Who are we? Who is the Data Controller of your Personal data?

During your recruitment experience, and in order to inform you in advance, the Data Controller will be Parfums Christian Dior within the meaning of the regulations applicable to personal data and in particular with regard to article 24 of the Regulations (EU) 2016/679 (hereinafter "GDPR").

As an example, referring to some of the Maison iconic products:

  • J’adore

  • Miss Dior

  • Capture Total

Parfums Christian Dior S.A. (head office), a public limited company under French law with its head office located at 33 avenue Hoche, Paris 8, France, registered with the Paris Trade and Companies Register under number 552 065 187 and represented by Laurent Kleitman in his capacity as President Director General Parfums Christian Dior,

And all Parfums Christian Dior affiliates

The Dior soul is expressed in each of the Maison's products and in the attention paid to each stage of their manufacture. From Grasse in Paris to the Jardins Dior, Parfums Christian Dior sublimates the finest materials so that each of its creations contributes to its aura around the world.

2. What is a “personal data”?

Personal Data refers to any information or pieces of information that could identify You either directly (e.g. your name, surname, email, home address, etc.) or indirectly (e.g. through pseudonymized data, such as a unique ID number, etc.). It may also include unique identifiers like your computer’s IP address.

3. Why and how do We use the Personal Data that We collect?

3.1 How do We collect your Personal Data?

 We collect your Personal Data as follows:

  • directly from You when You use our Website and our services (completion of various forms on the Website, direct communication with Us through our institutional departments, etc.);

  • automatically when You access or use the Website (technical details, IP address, browsing information, etc.).

3.2 What Data do We collect?

We collect several types of Personal Data about You:

 Personal Data that We collect directly from You

We collect Personal Data that You provide directly when You use our Website.

This is specifically the case when You:

  • interact with Us through the contact forms,

  • register to receive our newsletters or institutional documentation,

  • apply to job offers.

The categories of Personal Data that We collect include:

  • Identification and contact information: e.g., last name, first name, mailing address, contact details needed to identify You when You interact with Us,

  • Application information: e.g., last name, first name, email address, telephone number, professional experience and all the information You provide by sending your application and/or your curriculum vitae: photo, skills, education level, spoken languages, salary expectations, home address, hobbies, family status, etc.  We only collect and store this Data in connection with the management of our own job offers and do not use them for any other purposes, including for commercial purposes.

Personal Data that We collect automatically

We automatically collect certain Data about You when You access or use the Website, specifically:

  • Technical information: We collect information about the device that You use to login, as well as your use of the Website (g., operating system, type of browser used, whether a proxy is used, location of the device inferred from your IP address that identifies your computer, access time, accessed pages and the link that enabled You to access our Website),

  • Browsing information: We use tracking technologies to collect Data about You when You use our Website.

3.3 On what legal grounds and for which purposes do We use the Data that We collect?

 In accordance with current personal data protection regulations, We only collect Personal Data when We have a legal basis to do so.

Personal Data is collected either:

        i.          based on pre-contractual measures

       ii.          based on your consent,

      iii.          in our legitimate interest, or

     iv.          to meet our legal obligations.

(i) We collect your Personal Data on the basis of pre-contractual measures, in particular in the context of the processing of applications (CV and motivation letter) and management of interviews.

(ii) We collect Personal Data based on your consent, for the following purposes

  • Share opportunities that can match your profile and keep you up to date on the life of Maison Dior,

 (iii) We collect Personal Data based on our legitimate interest, for the following purposes:

  • ·        to manage your requests and queries: We use your Data to send You the information You request,

  • to defend our interests in the event of a dispute or court action,

  • to manage cybersecurity of the Website,

  • to prevent fraudulent acts in order to ensure the security of our assets and contents.

(iv) We may also store your Personal Data when the law requires Us to do so or to defend our legal rights.

3.4 Who has access to your Data? 

3.4.1 Accessibility within Parfums Christian Dior

Your Data is processed by the Maison Parfums Christian Dior for the purposes described above and are only accessible to Parfums Christian Dior personnel who need to know it to perform their duties.

In this respect, your Personal Data is processed by the following departments of the Maison Parfums Christian Dior and/or other Maisons of the LVMH Group:

  • Parfums Christian Dior Institutional Communication Department and Financial Communication Department for the management of your requests and queries, as well as to send You newsletters;

  • Parfums Christian Dior Human Resources department to manage your applications to job offers;

  • Parfums Christian Dior Security Department to manage cybersecurity of the Website;

  • Parfums Christian Dior Fraud and Legal Departments to manage fraudulent acts or legal claims if any.

3.4.2 Accessibility by third parties

Certain third parties may have access to your Data, specifically:

(i) our subcontractors and service providers acting for technical and logistical reasons (carriers, Website hosting, security and maintenance providers, fraud management service providers, technical service providers responsible for sending e-mails and newsletters, anti-spam and anti-bot services, recruitment agencies which may provide Us with advice on the management of our candidates’ databases and help with the selection of profiles within such databases, etc.);

(ii) other LVMH Group affiliates for recruitment purposes: when you apply to an LVMH Group affiliate’s job offer, this affiliate collects and processes your Data as independent data controller. In such case, your Data will be processed according to this affiliate’s personal data protection policy, which You may obtain by contacting it directly. Likewise, the rights You enjoy pursuant to personal data protection laws must be directly enforced against it;

(iii) any authority, court or other third party when disclosure is required by law, regulations or a judicial decision, or if such disclosure is necessary to protect and defend our rights.

3.5 Is any Personal Data transferred outside of the European Economic Area?

Your Data is processed in France by the Maison Parfums Christian Dior. However, We may rely on certain service providers, which are located abroad or which themselves rely on processors located abroad, including outside of the European Economic Area (EEA) in countries where personal data protection laws differ from those that apply in the EEA.

With reference to the data relating to applications, the LVMH Group has adopted binding corporate rules ("BCR") which the French Supervisory Authority (the CNIL) has declared to be compliant with current legislation and suitable for offering an adequate level. of protection in case of data transfer within the Group, also outside the European Economic Area.

3.6 How long do We store your Data?

Data is stored as long as required for the purpose for which it was collected and, in any case, will be destroyed at the end of such period.

Please see the list below for additional details about these periods.

Any transfer of your Data outside of the EEA will take place with appropriate safeguards in place that comply with applicable personal data protection regulations. Upon request, We will provide You with a copy of applicable safeguards.

  • Purpose: Management of your requests and queries

  • Data categories: Identification Data (last name, first name, mailing address, contact details needed to identify You when You interact with Us).

  • Period of storage before erasure: Duration required to manage your requests and queries. Your Data will then be either deleted or anonymized, unless we need to keep it to meet our legal obligations for the applicable statutory retention period.         

 

  • Purpose: Sending You our newsletters

  • Data categories: Your email address

  • Period of storage before erasure: Duration of your subscription. Then, the Data will be destroyed or anonymized.

 

  • Purpose: Management of your applications to job offers

  • Data categories: Application information

  • Period of storage before erasure: Duration of two (2) years from when the Data has been provided or from the last contact with You. At the end of this 2-year period, Parfums Christian Dior may contact You to know whether You want Parfums Christian Dior to keep retaining your Personal Data, for the purpose of informing You of an opportunity that may arise and match your career aspirations and skills. In any event, your Data will be erased at your request, within a maximum period of 1 month from your request.

 

  • Purpose: Security of the Website

  • Data categories: Technical information of your device (IP address, device type, browser ID, etc.)

  • Period of storage before erasure: 6 months, then the Data is either deleted or anonymized.

 

  • Purpose: Disputes/complaints

  • Data categories: Data concerning the dispute/complaint

  • Period of storage before erasure: Duration of the complaint + 5 years from the complaint.

  • In the event of a court action: duration of proceedings through full enforcement of the legal decision or settlement agreement

4. What are your rights in relation to your Data?

 4.1 Access, rectification and portability

 In accordance with current regulations, You have the right to access your Data. You may also request correction of Your Personal Data should they be inaccurate. Depending on the purpose of processing, You also have the right to have incomplete Personal Data completed.

To respond to your request, We may ask You to provide Us with a proof of your identity. We may also need to ask You for additional information or supporting documents. We will make every effort to respond to your request as soon as possible.

You may, to the extent provided for by law, exercise your right to Data portability which allows You to retrieve, in an interoperable format, the Personal Data that You provided to Us.

4.2 Right to erasure of your Data and to limitation of the processing of your Data

 You may request erasure of your Personal Data if:

  • You believe that our processing of your Personal Data is no longer needed for the purposes described in this Privacy Policy,

  • You believe that the processing is unlawful or You contest the accuracy of the Data We process about You,

  • You withdrew your consent to the processing of your Data.

Alternatively, to the extent provided for by law, You may request limitation of the processing of your Data.

Please note that despite the exercise of your right to erasure or processing limitation, We will store some of Your Personal Data when the law requires Us to do so, or to exercise or defend our rights.

4.3 Right to establish instructions for the management of your Personal Data after your death

For France and when mandatory local provisions so provide, You may determine how You want Us to handle your Personal Data upon your death.

4.4 Procedure to exercise your Data protection rights

Vous pouvez exercer vos droits en matière de protection des Données selon les modalités suivantes ou si vous avez des questions ou réclamations concernant le traitement de vos données personnelles.

You also have the right to contact Dior’s lead Supervisory Authority, the CNIL, at any time in order to file a complaint against Dior’s data protection and privacy practices. The CNIL can be contacted by using

the following information:

Commission Nationale de l'Informatique et des Libertés – CNIL

3 Place de Fontenoy
TSA 80715 - 75334 Paris, Cedex 07
Phone. +33 1 53 73 22 22
Fax +33 1 53 73 22 00
Website: http://www.cnil.fr/

 

We also wish to inform you about the contacts of other authorities in Europe that you can find and contact on the website of the European Data Protection Board: https://edpb.europa.eu/about-edpb/board/members_en

When the processing of your Data is based on your consent (e.g., subscription to the newsletter), You may withdraw your consent at any time without justification. This right can be exercised by changing your options regarding subscriptions to our newsletters by clicking on the hyperlink provided for this purpose in each email We send You.

5. How is your Personal Data secured?

Parfums Christian Dior uses technical and organizational measures that comply with French and EU legal and regulatory requirements, to keep your Data secure and confidential. Under written agreements, Parfums Christian Dior requires its service providers and processors to provide safeguards and implement sufficient security measures to protect the Personal Data they have agreed to process, in accordance with applicable requirements under personal data protection laws. However, Parfums Christian Dior does not control all risks related to the operation of the Internet and draws your attention to the inherent risks of using any website.

6. Third party websites

There may be links to third-party websites (such as LVMH Group affiliates’ websites) that We do not control, and which are governed by their own confidentiality and personal data protection policies. This Privacy Statement does not apply to third-party websites. Please review the confidentiality and personal data protection policies of the third-party websites that You visit to understand how they process your Data. Parfums Christian Dior shall not be liable for any use of your Data by any third parties.