FAQ Christian Dior Fragrance and Beauty

If you need assistance with the Dior Beauty Online Boutique, please contact Dior Beauty Customer Service through the following methods during service hours.

For Parfums Christian Dior customer enquiries

• Customer Service Hotline: +64 9802 4861
• Customer Service Email: contact@diorbeauty.nz
• Online Contact Form
• Contact Hours: Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays

If you are a job applicant, please email: hr-team@au.lvmh-pc.com

All promotional offer codes are added at checkout on the View Cart page. Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied. Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions. NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Dior Beauty offers 2 complimentary samples of your choice, with any order. Simply select your choice of samples after you have added your products to cart and follow the checkout process. Samples may vary due to availability.

You will not be charged for a re-delivery of your package. If you are not available when DHL Express make a delivery attempt, a card will be left in your mailbox.

f you placed your order via your Dior Beauty customer account, log in to your account then click on ’My orders’. You will then be able to follow the status of your order. If you placed your order as a guest, please track the progress of your delivery by visiting the DHL Express website and entering your tracking number here.


If you do not receive your package within 5 working days, please contact our Customer Service Team via the details below.

• Customer Service Hotline: +64 9802 4861
• Customer Service Email: contact@diorbeauty.nz
• Online Contact Form

Contact Hours: Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays

Refunds take between 10-15 business days. For any questions relating to your returns or our returns policy, please contact Dior Beauty Customer Service. Refunds will be processed via the original payment method.

• Customer Service Hotline: +64 9802 4861
• Customer Service Email: contact@diorbeauty.nz
• Online Contact Form

Contact Hours: Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays

Dior Beauty online orders are shipped via DHL Express to New Zealand addresses only and must be signed upon delivery. Additionally, we allow shipments to be sent to PO Box addresses. Unfortunately, we do not offer click & collect for in-store collection.

If you would like to purchase these items in-store, please find your preferred Dior Fragrance & Beauty Boutique via the Store Locator. Please note, some products may be available exclusively online on Dior.com/en_nz/beauty. If you would like to know if a specific product you are interested in is available in-store or available exclusively online, please contact our Customer Service Team via the details below.

• Customer Service Phone Number: +64 9802 4861
• Customer Service Email:  contact@diorbeauty.nz  
• Online Contact Form

Customer Service Contact Hours: Monday – Friday 11:30am – 7:30pm (NZST, excluding New Zealand Bank/Public Holidays)

All Dior Beauty Online Boutique orders must be signed for upon delivery. If you're not available to receive your package upon delivery, DHL Express will leave a ‘delivery attempt card’ in your mailbox.

If you are not completely satisfied with your Dior Beauty purchase, complimentary returns are offered for unopened packages within 30 days of the delivery date. We are unable to accept returns or process a refund for any engraved products, unless damaged or faulty.

If you placed your order via your Dior Beauty account, you can follow the progress of your order by logging in to your account then clicking on ‘My Orders’. You may also visit the DHL Express website to enter your order your tracking number from DHL here.

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on "Create my account". You will be sent a confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service. If you already have a Dior Beauty Account with your preferred Dior Fragrance & Beauty Boutique, please click the "My Account" page. Click "I forgot my password" on the right panel and enter your email address that you registered with. An email prompting you to reset your password will be emailed to you. If you don't receive this email, please reach out to our Customer Service Team, via the details below.

• Customer Service Hotline: +64 9802 4861
• Customer Service Email: contact@diorbeauty.nz
• Online Contact Form

Contact Hours: Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays

Ensure your order qualifies for the gift with purchase. Gifts with Purchase’ are available for a limited time only, while stocks last. A maximum of one gift can be redeemed per order.

There is a maximum limit of 5 items of the same product per individual order on the Dior Beauty Online Boutique.

Once your first order is placed, you are invited to receive an exclusive Deluxe Miniature Gift upon your second Dior Beauty purchase. Your redeemable code can be found in your order confirmation page and email. Upon your second purchase, please enter this code at checkout, to redeem your second purchase gift. The offer expires 60 days after your first purchase. The second purchase gift is subject to change based on availability and is non-transferable.

Service	Cost	Metropolitan Areas	Regional NZ
DHL Express	$10 for orders under $100  Complimentary for orders $100+	1-2 Business days	2-3 Business days

 

You will receive an email with your tracking information once your order has been shipped.

Delivery times are based on orders placed before 9am NZST:

• Orders are dispatched on business days (Monday-Friday) excluding New Zealand public holidays.
• Shipping will take longer if product engraving is required. Dior Beauty will notify you when the order is shipped. Engraved products may not be returned under the 30 day Returns policy.
• Please expect delays in the event of public holidays or extreme weather conditions. 
• Your shipping address cannot be changed once order is placed. Dior Beauty is not liable for incorrect address on the invoice.
• All orders must be signed for upon delivery.
• Shipping outside AKL, WLG, CHC Metro areas or other remote areas may take 1-2 days longer. 

Search or browse the site and select the product that interests you. If the item you are looking for is out of stock, you can register your interest by entering your email address in the “Notify Me” prompt. You will be emailed when the item is available.

You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.

• Customer Service Hotline: +64 9802 4861
• Customer Service Email: contact@diorbeauty.nz
• Online Contact Form

Contact Hours: Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays

All orders will receive a receipt via email, along with the Order Confirmation. You will also receive a physical copy within your order. Additionally, members can login to download a digital copy of their receipt.

To sign up to our newsletter, please login to your Dior Beauty account online. To update your contact preferences, please do so via clicking the ‘Newsletter’ tab within ‘Preferences’. To subscribe to the Dior Beauty Mailing List, tick the box “I wish to receive Fragrance & Beauty newsletters”. Select the email contact channel and press the ‘save’ button. If you are a member with us, please login to your Dior Beauty account online. You can update your communication preferences by clicking the 'Account' icon and on your Account page, click 'Communications'. Here, you may subscribe to the Dior Beauty Newsletter Mailing List, and other communication channels of your preference. After your selection, press the 'save' button. If you are not a member with us, please scroll to the bottom of the page. On the left-hand corner, you will see the title 'SIGN UP TO DIOR BEAUTY'S NEWSLETTER'. Enter your email address and click the grey arrow to reveal a pop-up form. Please complete this form by inputting your Prefix, First name and Last name. Please also tick the first checkbox which confirms your desire to receive personalised communications from Parfums Christian Dior. Should you also wish to subscribe to our Dior Couture, Fashion & Accessories Newsletter, please select the second checkbox. Once complete, press the 'subscribe' button. Please note that by completing the newsletter form, you are not creating an account with Dior Beauty.

All transactions done on the Dior Beauty website are secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior Beauty makes a commitment to you not to save any credit card information. If you have any queries, please reach out to our Customer Service Team via the details below:

• Customer Service Hotline: +64 9802 4861
• Customer Service Email: contact@diorbeauty.nz
• Online Contact Form

Payment for purchases on www.dior.com/en_nz/beauty can be made using a debit card, Visa, MasterCard, American Express bank card or credit card, or by Afterpay, PayPal, Apple Pay.

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

If you are a member with us, please login to your Dior Beauty account online. You can update your communication preferences by clicking the 'Account' icon and on your Account page, click 'Communications'. Here, you may unsubscribe to the Dior Beauty Newsletter Mailing List, and other communication channels of your preference. After your selection, press the 'save' button. If you are not a member with us, please unsubscribe by clicking the unsubscribe option in the footer of a recent email communication. Should you require further assistance, please contact our Customer Service team.

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account. For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account". You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information. If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.

If you have any questions about product ingredients, please contact our Customer Service Team via the details below.

• Customer Service Hotline: 02 8071 8719
• Customer Service Email: supportnz@diormail.zendesk.com
• Online Contact Form

 Contact Hours: Monday – Friday 11:30am - 7:30pm NZST, excluding New Zealand Bank/Public Holidays

As a creator of more responsible and sustainable luxury, Dior Beauty now designs all its iconic gift wrapping in 100% recycled and fully recyclable paper and cardboard.

Dior Beauty offers special limited-edition art of gifting during selected times throughout the year, such as Valentine's Day, Mother's Day, Father's Day and Christmas. This is subject to availability