FAQ Christian Dior Fragrance and Beauty

FAQ Christian Dior Fragrance and Beauty
Virtual Try-On (9)
Your Customer Service (2)
How Can I Contact Dior?
How Can I Contact Dior?
Dior Products (4)
Does Dior Test On Animals?
Dior does not test any product on animals.
Are Dior Products Hypoallergenic
Dior products are made to prevent customers from allergic issues.
How Can I Find Out The Ingredients Of A Product?
Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer service {link_to: contact_form}.
Do Dior Products Contain Gluten?
Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.
Online Boutique (20)
How Do I Apply A Promo Code?
You can simply add your Dior products to your basket. In your basket, please enter your promo code in the box provided and click “Ok”.
How Can I Add Samples To My Order?
Dior offers you 2 complimentary samples of your choice with any order. You can simply add the Dior products to your basket and begin the check-out process by clicking “Proceed to checkout”. You can select your samples by clicking on the images on the next page. Your 2 complimentary samples are now added to your order. This offer is valid while stocks last.
How Can I Add Miniatures To My Order?
Dior would like to offer you a complimentary travel size miniature for orders over 50€. You can simply add the Dior products to your basket and begin the check-out process by clicking “Proceed to checkout”. You can select your travel size miniature by clicking on the images. Your complimentary travel size miniature is now added to your order. This offer is valid while stocks last.
How Can I Track The Delivery Of My Order?
If you placed your order via your Dior account, you can follow the progress of your order by logging in to your account then clicking on “My Perfume & Beauty orders”. Then click on the tracking number to track your order. This same tracking number was also sent to you in your Shipping Confirmation email. You can enter your tracking number on the DHL website to track your order. If you placed your order as a guest, please contact our Customer service {link_to: contact_form}, where our advisers will be pleased to inform you of the progress of your order. Orders placed on Dior.com can only be shipped to Romania. Unfortunately it is not possible to deliver your order to a P.O. Box or self storage facilities.
I Placed An Order But I Have Not Received My Package What Can I Do ?

If you placed your order via your Dior account, log in to your account then click on “My Perfume & Beauty orders”. You will then be able to follow the status of your order.

If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email at the carrier website.

If you do not receive your package within 7 working days, please contact our Customer service {link_to: contact_form}.

Can You Send My Order As A Gift?
How Long Will It Take To Receive My Refund After My Return?
How Do I Return My Order?

You can return all or part of your Dior order within 30 days of delivery to you. Please complete the returns form that’s enclosed in your order with all the required information.

The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved product cannot be returned except when due to defect.

You can return your order to us by post within 30 days using the pre-paid return label that came with your order. The Maison Dior will take care of the modalities and costs of the return. Only one return is possible per order. The items must be returned to us in their original packaging, in perfect condition, together with the miniatures, samples and documents supplied with the order, as well as a copy of the invoice.

We are unable to process returns for purchases made in-store or within a partnered retail location. We also cannot accept a return or process a refund or exchange at any Dior Counter or store for purchases made via Dior.com.

You will receive your refund within 30 calendar days after returning. If you have not received the Returns Form or the pre-printed return label, please contact our Customer service {link_to: contact_form}.

Can I Return Different Orders In The Same Box?
Unfortunately, it not possible to return different orders in the same box. Please return every order in a separate box and complete the Returns Form that’s enclosed in your order with all the required information. The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact.
What Payment Options Are Accepted On Dior.Com?
Payments for purchases on Dior.com can be made using a Visa or MasterCard.
Can I Cancel Or Change My Order?
Unfortunately, it not possible to change or cancel your order. In some cases, it’s possible to change the delivery address on the carrier website. You can do this after you’ve received your Shipping Confirmation email. If you change your mind about your Dior purchase, you can always use the pre-printed return label to return your order. Dior offers you complimentary returns.
Do You Send A Receipt In The Box If My Order Is A Gift?
You will receive a receipt in every order. There is no price on the receipt.
How Can I Get A Receipt For My Online Purchase?
You will receive your order confirmation and receipt by email. Your receipt will also be sent along with your order to the shipping address you provided. You can also get a hard copy of your receipt from your account by visiting the ""My Perfume & Beauty orders "" section then clicking on the receipt you wish to print. If you placed your order as a guest, your receipt will be sent together with your order to the shipping address you provided. If you wish to get a hard copy, please contact the Customer service {link_to: contact_form}.
How Can I Find Out If A Product Is Available On Dior.Com?
In order to check the availability of a product, choose the Dior product that interests you on our website and click on it. This will result in one of two things: 1. If the “Shop"" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed. 2. It is, however, possible that the item you are looking for is not available for online purchase at the moment. If the “Notify me"" button appears, this means that you can sign up to be notified when the item becomes available again. You can contact our Customer service {link_to: contact_form}, where our advisers will be delighted to assist you with your purchases.
Can I Exhange My Dior Product?
Unfortunately, it not possible to exchange your Dior products. You can return your unwanted products and place a new order on Dior.com.
Is An Online Purchase On Dior.Com Secure?
All transactions done on Dior.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. We reinforce the security of payments by means of a 3D Secure system for Visa and Mastercard credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
Art of Gifting (7)
What Is The Art Of Gifting?
Does Every Order Come In The Eco-friendly Packaging?
What Is The Couture Gift Box?
How Do I Get The Special Couture Gift Box During Holidays?
Does Dior Use Eco-friendly Packaging?
Does Every Order Come In The Couture Gift Box?
My Order Did Not Come In The Special Couture Gift Box. Can The Empty Box Be Sent To Me?
Your Account (5)
Can I Make Changes Or Cancel My Account On Dior.Com

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under ""Your profile"" to change or delete information.

If you want to delete your account, please contact our Customer service {link_to: contact_form} where an adviser will assist you with the steps to follow.

What Are The Advantages Of Creating An Account

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

How Can I Find My Account Password
You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.
How Can I Create An Account

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on ""Create an account"" and fill in the obligatory information. Finally, click on “Create my account"".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service {link_to: contact_form}.

How Can I Subscribe/Unsubscribe To The Dior Newsletter?

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also subscribe/unsubscribe to the Dior newsletters in your account under “Your information”.

Dior And You (1)