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FAQ Christian Dior Fragrance and Beauty

Your Account (5)

How can I find my account password?

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

How can I subscribe/unsubscribe to the Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

What are the advantages of creating an account?

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.

How can I create an account?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

Can I make changes or cancel my Dior.ca account?

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and once you are logged in, click on the options under Your Profile to change or delete information.

If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

Shipping (1)

How much does Dior charge for shipping?

Returns (1)

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Online Boutique (3)

How long will it take to receive my refund after my return

How much does Dior charge for shipping?

Dior Beauty Privé program (2)

Dior Products (4)

Are Dior products hypoallergenic?

Dior products are made to prevent customers from allergic issues.

Do Dior products contain gluten?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

Does Dior test on animals?

Dior does not test any product on animals.

How can I find out the ingredients of a product?

Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer service.

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Art of Gifting (1)

What Is The Couture Gift Box?

Your Customer Service (1)

How do i contact maison Christian Dior?

One of our Dior Ambassadors would be happy to give you personalised advice and assist you anytime from Monday to Saturday from 9 am to 6pm by phone at +44 (0)20 7216 02 16, online via our contact form available here or through our live chat service.

Information om personalisering

Personalisering av produkter

Graverade produkter kan inte returneras enligt ångerrättspolicyn.

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