Delivery & returns
In-Store Appointment
Dior invites you to arrange an appointment with a Sales Associate for a personal consultation.
Your Order
Check the contents of your order, track its status, or request an exchange or refund.
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Free Standard Shipping
Orders are prepared and dispatched Monday through Friday when placed by 2pm EST or the following business day when placed after 2pm EST. Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.
Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order, Dior offers up to three rapid and secure delivery options :
- Standard Shipping (usually 1 to 4 business days depending on the location): Free for all orders
- Express (overnight): $30; Free for orders over $3,000
- Pick-up in Store: Free for all orders, available in select locations
Orders shipping to remote areas across Canada may experience longer shipping lead time. The exact delivery date, including preparation of your order and shipping, will be determined at checkout according to the zip code of delivery.
Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
A select number of boutiques offer our Pick-up in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.
Art Of Gifting
Each order is neatly packed into one of Dior’s iconic gift boxes. Dior also offers you the option of including a personalized message card – perfect for gifts.
Free Returns Within 30 Days
You can return or exchange any order within 30 days of receiving it.
Dior offers two return options: by post or in one of our boutiques, subject to certain conditions.