Delivery & returns
Your Boutique Appointment
Dior invites you to arrange an appointment with a dedicated Sales Advisor for a personal consultation.
Whether for information on products or services, or to guide you through the House's latest collections, discover the possibilities of a tailor-made visit here.
Your Order
Check the contents of your order, track its status, or request an exchange or refund.
If you already have an account please log in to your account.
If you have placed an order as a guest, please fill in the fields below:
Free standard delivery
Orders are prepared and dispatched Monday through Friday when placed by 2:30pm EST or the following business day when placed after 2:30pm EST. Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.
Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order, Dior offers up to five rapid and secure delivery options:
- Standard Shipping (usually 1 to 4 business days depending on the location): Free for all orders
- Express (overnight): $30; free for orders over $3,000
- Preferred Timeslot Delivery: $35; free for orders over $3,000; available in select locations
- Saturday Delivery: $40; free for orders over $3,000; available in select locations
- Pick-up in Store: Free for all orders; available in select locations
Orders shipping to remote areas across Canada may experience longer shipping lead time. The exact delivery date, including preparation of your order and shipping, will be determined at checkout according to the zip code of delivery.
Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
A select number of boutiques offer our Pick-up in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.
Click & Collect
Alternatively you can order online and opt to pick up from the Dior boutique of your choice.
Art Of Gifting
Each order is neatly packed into one of Dior’s iconic gift boxes. Dior also offers you the option of including a personalized message card – perfect for gifts.
Free Returns Within 30 Days
You can return or exchange any order within 30 days of receiving it.
Dior offers two return options: by post or in one of our boutiques, subject to certain conditions.