FAQ Christian Dior Fragrance and Beauty
- I placed an order but I have not received my package. What can I do?
- How Can I Track The Delivery Of My Order?
- Is an online purchase on Dior.ca secure?
- Has my order been sent?
- How can I find out if a product is available on Dior.ca?
- How can I get a receipt for my online purchase?
- How do I apply a promotion code?
- How do I return my order?
- How much does Dior charge for shipping?
- Where does Dior.ca ship?
- I placed an order but I have not received my package. What can I do?
- Can I cancel or change my order?
- How can I subscribe/unsubscribe to the Dior newsletter?
- What payment options are accepted on the Dior.ca website?
- Why Was My Order/Item Cancelled?
- How can I create a Dior.ca account?
- How do I reset my password?
- How can I subscribe/unsubscribe to the Dior Newsletter?
- What are the advantages of creating an account?
- Can I modify or cancel my Dior.ca account?
- How do I reset my password?
- Do Dior products contain gluten?
- Does Dior test on animals?
- How can I find out the ingredients of a product?
- Are Dior products hypoallergenic?
- Does Dior Use Eco-friendly Packaging?
- Does Every Order Come In The Couture Gift Box?
- Does Every Order Come In The Eco-friendly Packaging?
- My Order Did Not Come In The Special Couture Gift Box. Can The Empty Box Be Sent To Me?
- What Is The Art Of Gifting?
- What Is The Couture Gift Box?
- How Do I Get The Special Couture Gift Box During Holidays?
- How old do I have to be to use the virtual try-on?
- I uploaded an image of myself, but the lip color is not showing on my lip.
- Live camera is not available on my device
- How can I most accurately try on the shades using live camera?
- Why is my device loading slowly?
- Virtual try-on is not available for the shade I selected
- What is virtual try-on?
- Why do shades look different on different devices?
- How does virtual try-on work?
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Online Boutique (15)
I placed an order but I have not received my package. What can I do?
If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: www.canadapost-postescanada.ca
If you do not receive your package within 2 working days of the expected delivery date, please contact the Canada Post Customer Service.
How Can I Track The Delivery Of My Order?
If you placed your order via your Dior customer account, you can follow the progress of your order by logging in to your account then clicking on "My Orders".
You may also enter your order number from Dior or tracking number from Canada Post below to track the status of your order.
Track Your Order at Parfums Christian Dior
If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.
Is an online purchase on Dior.ca secure?
All transactions done on the Dior.ca website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. Upon completion of your Dior.ca order, payment authorization will be requested and held. Your card is not charged at this time, the payment settlement occurs when the order is shipped.
In case of doubt, you can place your order by phone with our Customer Service from Monday to Saturday from 9am to 9pm EST by calling 1-877-794-3066.
Has my order been sent?
If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to consult the status of your order:
Cancelled: the order has been canceled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated or if the order did not meet our standard terms and conditions.
Pending: payment for the order has not been finalized. A Customer Service advisor will contact you as soon as possible to assist you with your order.
In preparation: the order has been validated and is being prepared.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: https://www.canadapost-postescanada.ca
If you placed your order as a guest, please contact our Customer Service, where our advisors will be pleased to inform you of the progress of your order.
How can I find out if a product is available on Dior.ca?
Some of our Dior items are available for purchase on the Dior.ca website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
You can contact Customer Service, where our advisors will be delighted to assist you with your purchases navigation.
How can I get a receipt for my online purchase?
For all orders placed on our Dior.ca website via your Dior account, you will receive an order confirmation and receipt by email and a packing slip with your order.
If you placed your order as a guest, the packing slip will be sent together with your order to the delivery address you provided.
How do I apply a promotion code?
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided under the and click Apply. Dior.ca can process only 1 promo code per order.
How do I return my order?
Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.ca purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact our customer service at 1-877-794-3066 to receive a return form. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.ca is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.
How much does Dior charge for shipping?
Dior.ca offers complimentary standard (expecited domestic) shipping for all orders, within Canada.
Dior.ca ships via Canada Post. Shipping pricing is as follows:
Expedited Domestic (aka standard shipping) (5-10 business days): FREE
Xpresspost (2nd day shipping, Delivers in 1-2 business days): $10.95
Priority Domestic (Next business day): $15.95
Delivery Time
Orders must be placed by 11:00am EST to be processed during the same business day. Orders received on Friday after 11am, Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied.
If you have questions, please call us at 1-877-794-3066 or contact us.
Where does Dior.ca ship?
Dior.ca ships via Canada Post to Canadian addresses only.
Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Expedited Domestic, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to your order at checkout.
Hazardous items must not be shipped to remote locations in Canada. A complete list of locations can be found at Canada Post - Air stage offices.
https://www.canadapost-postescanada.ca/cpc/en/support/articles/air-stage-offices/overview.page
Dior.ca does not ship to PO Boxes (except Canada Post PO boxes). We thank you for your understanding.
I placed an order but I have not received my package. What can I do?
If you placed your order via your Dior customer account, log in to your account then click on "my orders". You will then be able to follow the status of your order.
If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email at the following address: www.canadapost-postescanada.ca
If you do not receive your package within 2 working days of the expected delivery date, please contact the Canada Post Customer Service.
Can I cancel or change my order?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
You should expect the package for delivery by Canada Post in approximately 5-10 business days unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 business days to process the order.
How can I subscribe/unsubscribe to the Dior newsletter?
To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.
What payment options are accepted on the Dior.ca website?
Payment for purchases on Dior.ca can be made using Visa, Master Card, American Express, PayPal and Klarna.
Why Was My Order/Item Cancelled?
Orders can be cancelled when the item is no longer available, the order is abnormal (for example, the order does not meet the standard terms and conditions, an inaccurate delivery address, placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds) or due to an exceptional technical issue.
Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If commercial activity is suspected, orders can be cancelled.
When an order is cancelled, we will inform you by email and/or telephone as soon as possible. Please contact the Client Service Center if you have additional questions.
We reserve the right to cancel or reduce the quantity of your order, without notice and at our discretion, and you will only be charged for quantities actually shipped.
Returns (1)
How do I return items?
Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.ca purchases cannot be exchanged or returned in-store. If you would like to return an item, simply contact our customer service at 1-877-794-3066 to receive a return form. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.ca is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.
My Account (6)
How can I create a Dior.ca account?
You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website.
Then click on "Create an Account" and fill in the required information marked with an asterisk. Finally, click on "Validate".
You will be sent a confirmation email to the address provided when creating your account.
If you require assistance or further information, please contact our Customer Service.
How do I reset my password?
If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.
How can I subscribe/unsubscribe to the Dior Newsletter?
To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.
What are the advantages of creating an account?
Creating an account on www.dior.ca enables you to be identified quickly by Dior when you make online purchases.
You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information
For your security, Dior.ca does not save your credit card information and will not under any circumstances share your personal data with any third parties.
Can I modify or cancel my Dior.ca account?
You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the necessary steps to delete your account.
How do I reset my password?
If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.
Dior Products (4)
Do Dior products contain gluten?
Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.
However, in spite of a high attention to detail within the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.
Does Dior test on animals?
Dior does not test any product on animals.
How can I find out the ingredients of a product?
Ingredients are listed on the packaging of each product. If you have additional questions, you may contact us by phone at 1-877-794-3066 from Monday to Saturday from 9am to 9pm EST, or via our contact form available here.
Are Dior products hypoallergenic?
Dior products are made to prevent customers from allergic issues.
Art Of Gifting (7)
Does Dior Use Eco-friendly Packaging?
As a creator of more responsible and sustainable luxury, Dior now designs all of its iconic gift wrapping in 100% recycled and fully recyclable* paper and cardboard.
For a still more environmentally friendly option, you can choose to forgo your gift box and gift wrapping in favor of the lightweight eco-shipping box available exclusively on Dior.caom. Thanks to its 46% weight reduction, the fully recyclable* minimalist packaging saves more than 2.5 tons of cardboard and the equivalent of one ton of CO2eq for every 10,000 shipments.
* Guidelines may vary depending on location.
Does Every Order Come In The Couture Gift Box?
You can choose between the eco-shipping box and couture gift box at checkout.
Does Every Order Come In The Eco-friendly Packaging?
You can choose between the eco-shipping box and couture gift box at checkout.
My Order Did Not Come In The Special Couture Gift Box. Can The Empty Box Be Sent To Me?
Unfortunately, we cannot ship an empty couture gift box. Please contact customer service at https://www.dior.com/en_ca/contact-parfum for further details.
What Is The Art Of Gifting?
Gifting is an art, and at Dior, this art is the hallmark of unparalleled thoughtfulness. The Dior gift box is a case with a couture soul inspired by the ateliers at 30 Avenue Montaigne where our couture pieces are created. The ateliers’ exceptional attention to detail is reflected in our art of gifting, making every Dior gift is as extraordinary as it is unforgettable.
What Is The Couture Gift Box?
The DIOR name embellished in glittering gold, a gift box made of fine textured paper, and an elegant ribbon that puts a festive finishing touch on the final presentation.
How Do I Get The Special Couture Gift Box During Holidays?
Our special couture gift box is available during key gifting periods such as Lunar New Year, Valentine’s Day, Mother’s Day, Father’s Day and holiday. Please note, receipt of a special couture gift box is not guaranteed but depends both on availability and the size of your order. For more information, please contact customer service at https://www.dior.com/en_ca/contact-parfum
Virtual Try-On (9)
How old do I have to be to use the virtual try-on?
In order to use the Parfums Christian Dior virtual try on feature, you must be 13 years of age and confirm that you are providing images of yourself and if relevant your contact details via that technology.
I uploaded an image of myself, but the lip color is not showing on my lip.
Ensure your lips are closed and try again.
Live camera is not available on my device
Live camera is not available on certain browser and device combinations due to certain software companies having restrictions for live cameras. Please note that live camera is not available on Google Chrome for iPhone.
How can I most accurately try on the shades using live camera?
Ensure ample natural lighting on the front of your face. Avoid strong focus lighting and direct lighting on the top, back, and sides of your face.
Why is my device loading slowly?
Please try checking your internet connection and moving to an area with better service.
Virtual try-on is not available for the shade I selected
We’re sorry. The shade you have selected may be limited edition, or we may not have Virtual Try-On available for that product at this time. Please try selecting an alternative shade or product.
What is virtual try-on?
The Virtual Try-On tool can help you see how a product will appear to help you find the shade(s) best suited for you.
Why do shades look different on different devices?
Please note that colors can appear differently depending on the type of camera you’re using. Results may also differ slightly on different devices. The tool works best on mobile devices.
How does virtual try-on work?
Click the “Try It On” button on the product page of choice. You may try on shades in a few different ways: live camera, photo upload, or model image. Select the shade that you would like to try on and see how it looks via your chosen method.
Your Customer Service (2)
What Address Should I Use To Write To Dior?
You can also write to us at this address:
LVMH Perfumes & Cosmetics | Parfums Christian Dior
365 Bloor Street East 2002
Toronto, Ontario
M4W 3L4
We also invite you to refer to our page "Dior and you" to obtain all our contact information.
How Can I Contact Dior?
Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and assist you from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-794-3066 or online via our contact form available here.
We also invite you to refer to our page "Dior and you" to obtain all our contact information.
Dior And You (1)
I Would Like To Apply For A Job At Dior
Please refer to our Dior.com website and click on "Careers" or click on "Our talents" on LVMH.com. You will find our current job and internship offers, as well as application forms.
You can also send us your application by mail to this address:
Parfums Christian Dior
Human Resources
365 Bloor Street East 2002
Toronto, Ontario
M4W 3L4