FAQ Christian Dior Fragrance and Beauty

Online boutique (12)

How can I find out if a product is available on dior.com

What payment options are accepted on dior.com

How can I get a receipt for my online purchase

Is an online purchase on dior.com secure

How do I apply a promo code

Where can you deliver my order

Can I cancel or change my order

Has my order been sent

How can I track the delivery of my order

I placed an order but I have not received my package. What can I do

How do I return my order

Your Account (5)


You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".

You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.

What Are The Advantages of Creating An Account?

Creating an account on www.dior.ca enables you to be identified quickly by Dior when you make online purchases. 

You can also: 

- consult your order history 

- track the delivery of your orders 

- exchange or return products 

- update your contact information 

For your security, Dior.ca does not save your credit card information and will not under any circumstances share your personal data with any third parties. 

Can I Modify or Cancel My Dior.ca Account?

You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.

If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.

How Do I Reset My Password?

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password. 

How Can I Subscribe/Unsubscribe To The Dior Newsletter?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.  

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.   

You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you. 

Dior Products (4)

Are Dior Products Hypoallergenic

Dior products are made to prevent customers from allergic issues. 

Do Dior Products Contain Gluten?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  

However, in spite of a high attention to detail within the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process. 

How Can I Find Out The Ingredients Of A Product?

Ingredients are listed on the packaging of each product. If you have additional questions, you may contact us by phone at 1-877-794-3066 from Monday to Saturday from 9am to 9pm EST, or via our contact form available here.

Does Dior Test On Animals?

Dior does not test any product on animals.

Your Customer Service (1)

How Can I Contact Dior?

Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and assist you from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-794-3066 or online via our contact form available here. 

We also invite you to refer to our page "Dior and you" to obtain all our contact information.