Dior-ID Sneaker

Free returns within 30 days

You can return or exchange any order – in original condition – within 30 days of receiving it, unless it is a matter of a personalized item (in particular with all labels and patches attached).

For more information, please consult our FAQs.

Free standard delivery

Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order, Dior offers up to five rapid and secure delivery options :
- Standard Shipping (usually 1 to 4 business days depending on the location): Free for all orders
- Express (overnight):  $30; Free for orders over $3,000

- Preferred Timeslot Delivery: $35; Free for orders over $3,000, available in select locations

- Saturday Delivery: $40; Free for orders over $3,000, available in select locations

- Pick-up in Store: Free for all orders, available in select locations

Orders shipping to remote areas across Canada may experience longer shipping lead time. The exact delivery date, including preparation of your order and shipping, will be determined at checkout according to the zip code of delivery.
Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
 

A select number of boutiques offer our Pick-up in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.

Dispatch within 24 hours

Orders are prepared and dispatched Monday through Friday when placed by 2:30pm EST or the following business day when placed after 2:30pm EST. Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.