Legal terms

General Terms and Conditions for Sale

We are pleased to welcome to you to the Parfums Christian Dior website (the “Site” or “Website”).

Please read the following important terms and conditions before you buy anything from the Site.
 

The Sale of Goods Act (Chapter 393) says goods must be as described, fit for purpose and of satisfactory quality. The Consumer Protection (Fair Trading) Act (Chapter 52A) states:

• A consumer who has entered a consumer transaction involving an unfair practice may commence an action in a court of competent jurisdiction against the supplier
• It is an unfair practice for a business, in relation to a consumer transaction:
• to do anything if as a result a consumer might reasonably be misled;
• to make a false claim;
• to take advantage of a consumer if the supplier knows or ought reasonably to know that the consumer —
• is not in a position to protect his own interests; or
• is not reasonably able to understand the character, nature, language or effect of the transaction

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

 

Information about us:
We are LVMH Fragrances & Cosmetics (Singapore) Pte Ltd, a company registered in Singapore. Our company’s registration number is 199608524W and our business address is at 391B Orchard Road #12-08, Ngee Ann City Tower B, Singapore 238874.

 

Information on General Terms and Conditions of Sale:
The Site is published and maintained by LVMH Fragrances & Cosmetics (Singapore) Pte Ltd for Parfums Christian Dior.

This section of our Site sets out our General Terms and Conditions of Sale (the “Terms”) including your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by the law.
In these Terms:

• “We”, “us” or “our” means LVMH Fragrances & Cosmetics (Singapore) Pte Ltd, and
• “You” or ‘your’ means the person using our Site to buy goods and services from us.

These Terms apply to all sales of product(s) and services made to you, the customer, via the Site. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide product(s) and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
If you do not understand any of this contract and want to talk to us about it, you can contact us through our Customer Service team (the “Dior Customer Service”) which is available to you as follows:

• Working hours: Monday to Friday between 9.30am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays
• Customer service hotline: +65 800 852 8819
• Email address: contact@dior.com.sg

If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the Site.

Our Site is solely for the sale and promotion of our product(s) and services in Singapore. Unfortunately, we do not accept orders from nor deliver to addresses outside Singapore.

 

1. Introduction

1.1. If you buy product(s) and services from the Site, you agree to be legally bound by a contract for the sale and purchase of goods and services with us.

1.2. Additionally, when buying any product(s) and services you also agree to be legally bound by the following:

1.2.1. these Terms;

1.2.2. specific terms which apply to certain product(s) and services. If you want to see these specific terms, please go to the relevant page on the Site for the product(s) and services.

1.3. For the avoidance of doubt, all of the above documents mentioned form part of this contract as though set in full here.

 

2. Information we give you regarding the sale of product(s) and services

2.1. By law, the Consumer Protection (Fair Trading Act) (Cap 52A) provides that we must provide you with the information which allows you to reasonably understand the character, nature, language or effect of the transaction or any matter related to the transaction. If you want to see this key information, please:

2.1.1. Read the Confirmation Email referred to in Clause 3.6; or

2.1.2. Contact us by using the contact details at the top of this page.

2.2. The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

 

3. Ordering Product(s) and Services From Us

3.1. We set out below the process for how a legally binding contract is made between you and us.

3.2. You place an order with us by doing the following:

3.2.1. Add the product to cart and click “Confirm”.

3.2.2. You will be provided with an option to register for an account with us or to check out as a guest.

3.2.3. You will have to provide your email address and card (credit or debit) details required for payment before clicking “Submit”. Please read and check your order carefully before submitting it for our acceptance.

3.2.4. The placement of the order will be confirmed once the above submission is made and accepted by us.

3.2.5. Upon our acceptance of your order, you will receive a confirmation email confirming that your order has been placed with us.

3.3. Kindly note that orders received for products are limited as follows :-

       3.3.1. No more than three (3) units of any item may be purchased per 
       order; and

       3.3.2. Each order must not exceed SGD 1,500.

3.4. Once your order(s) is placed we are unable to accept any changes to the order(s) including delivery address. We advise you to carefully review and if required, modify your order(s) before submitting your payment.

3.5. When we have accepted your order(s) via the Site you will be guided to a confirmation page that shows your order number and the total sum deducted from your credit card and/or debit card account.

3.6. You can print this page for your own reference, or alternatively wait for our acceptance email titled “Thank you for your purchase", which is your “Order Confirmation Email”. Our sending of this “Order Confirmation Email” to you means that our acceptance of your order has taken take place. At this point, a contract for the sale and purchase of the ordered products and/or services will come into existence between you and us. Once your order(s) has been confirmed, no further changes can be made to the order(s) including the shipping address.

3.6.1. This email will show your unique reference number / order number, total sum deducted from your credit card and/or debit card account and details of items and/or services purchased, delivery addresses, and packaging options, which you should keep for your records.

3.7. Alternatively, we may contact you to say that we do not accept your order. If this happens, we will inform you by email and not proceed to charge for the product(s). This is typically for the following reasons:

3.7.1. The product is out of stock or the service is no longer available;

3.7.2. We have identified an error in the price or description of the product or service;

3.7.3. You have exceeded our Maximum Purchase Policy in Clause 3.3 above;

3.7.4. We have identified an error or duplication in the Gift with Purchase (“GWP”) offered in the cart;

3.7.5. Your billing name and address do not match with the credit card and/or debit card used for payment;

3.7.6. We need to deal with technical problems with the product or make minor technical changes; or

3.7.7. We need to update the product to reflect changes in relevant laws and regulatory requirements.

3.8. Occasionally, order(s) or part(s) of an order may be automatically cancelled by our system. If your order(s) is cancelled by us, you will receive an email explaining the reason for the cancellation. An order cancellation can be due to various reasons, including but not limited to the following:

3.8.1. The product(s) or services are not available;

3.8.2. Payment information cannot be processed;

3.8.3. The order cannot be delivered to address provided;

3.8.4. Duplicate order(s) was placed; or

3.8.5. The order(s) or part(s) of the order may result in the violation of the Terms

 

4. Delivery of Product(s)

4.1. Please note that we are unable to process delivery of order(s) to a P.O. Box address and/or an address in Singapore or other countries.

4.2. Our delivery options can be found at https://shop.dior.com.sg/ .

4.3. Subject to the following conditions, your order(s) will be delivered within 5 – 7 business days (Singapore) from the date your order(s) is accepted by us

4.3.1. All order(s) will be processed and shipped on weekdays and weekend, not including Public Holidays;

4.3.2. Shipping may take additional time due to Public Holidays and/or extreme weather conditions;

4.3.3. Additional time may be required for shipping of engraved product(s);

4.3.4. We will ship your order(s) to the delivery address you have provided in your account on https://shop.dior.com.sg/. We are not liable for any loss or delay arising from the incorrect address provided;

4.3.5. We do not provide delivery to certain restricted areas and postal codes. Please see https://packs.ninjavan.co/pages/serviceable-areas for more details on these locations.

4.3.6. All order(s), except for orders whereby the option for contactless delivery is selected, must be signed and acknowledged upon delivery. For more information, please see our FAQs on shipping.

4.4. You will receive a SMS to the mobile number entered by you on the Site / for the order(s) with tracking information of your order(s) once your order has been shipped.

4.5. Unless indicated otherwise during the ordering process, we will deliver your order(s) to the delivery address you have provided in your account information on the Site. Delivery of the goods will take place when we deliver them to the address that you gave to us.

4.6. We will take all reasonable care to deliver your order(s) to the address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect information entered by you.

4.7. 4.7. 7 If you are not there to attend to your order(s) upon delivery, our logistics provider will contact you to arrange for a second delivery or you may opt for contactless delivery via our logistics provider’s website (https://sns.ninjavan.co/?system_id=sg).

4.8. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order(s) unattended at the delivery address without any person to acknowledge receipt of the same, unless a different delivery option was chosen previously, which will remain as the default setting chosen with the logistic provider. You may change the delivery setting option, please follow the instructions here https://sns.ninjavan.co/?system_id=sg

4.9. For the avoidance of doubt, the ownership of the product(s) will only pass to you once you have received the product(s).

 

5. Period of Validity for Services

5.1. You will be informed of the period of validity to request for the services that you have ordered and purchased on this Site prior to your placing of such an order. For the avoidance of doubt, such periods of validity will form part of these Terms.

5.2. The validity period of all facial packages or sessions shall be one (1) year from date of order acceptance based on Clause 3.5 above. Any further extensions beyond this period shall be allowed by us on a case-by-case basis.

 

6. Payment

6.1. The prices shown on the Site are in Singapore Dollars (S$) and are inclusive of all applicable taxes, including GST at the applicable rate, but do not include delivery fees (if applicable).

6.2. We take all reasonable care to ensure that the price of the product(s) and services shown on the Site are correct but in the unlikely event that the product(s) and services are incorrectly priced, we will contact you for your instructions before we accept your order(s).

6.3. If we accept and process your order(s) where a pricing error is obvious and could reasonably have been recognized as a mispricing, we may end the contract, refund you any sums you have paid for the order(s) and require the return of any product(s) provided to you.

6.4. You can pay for products and services using the following payment options via credit card or debit card:

6.4.1. Visa;

6.4.2. MasterCard; or

6.4.3. American Express.

6.5. Your credit card or debit card will be charged when your order has been accepted by us in accordance with Clause 3.2.

6.6. All payments by credit card or debit card need to be authorised by the relevant card issuer.

6.7. For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card and/or debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

6.8. We regret that we are not unable to accept the following payment options:

6.8.1. Bank Transfers; or

6.8.2. E-wallets.

We are sorry that at this time, we do not offer gift cards.

6.9. You are required to pay for the product(s) before we dispatch them.

6.10. If your payment is not received by us and you have already received the product(s), you:

6.10.1. must pay for such product(s) within 3 days; or

6.10.2. must return them to us as soon as possible. If so, you must keep the product(s) in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the product(s)) and not use them before you return them to us.

6.11. Our invoices are available upon request for all orders. If you would like to request an invoice for your order(s), please contact Dior Customer Service and we will process your request.

 

7. Our Products

7.1. The Sale of Goods Act gives you certain legal rights (also known as ‘statutory rights’), for example, the product(s):

7.1.1. will correspond with their description;

7.1.2. will be of satisfactory quality; and

7.1.3. will correspond with the samples posted on our Site.

7.2. While we will try to make sure that:

7.2.1. all weights, sizes and measurements set out in the catalogue are as accurate as possible, there may be a small divergence in such weights, sizes and measurements in the following goods;

7.2.2. every effort is made to display colour/shade accurately, we cannot guarantee that a device's display of the colour accurately reflects the colour of the product(s). Please note that the product(s) received by you may vary slightly from those images posted on the Site.

7.3. Engraving services are available for selected product(s) offerings only and may be chargeable depending on the product and season. Engraved product(s) are not eligible for return and/or refund, unless the engraved product(s) is found to be damaged or faulty upon delivery, which shall not include minor scratch marks and/or dents due to the nature of the engraving process. You acknowledge that you have viewed and checked your engraving message to verify the correct spelling and accuracy of the text (and/or characters) at the time you entered your engraving message and placed your order. By clicking the “Confirm” button on the engraving message product page you are confirming that your engraving message is correct. Once your order(s) for an engraved product(s) is submitted, you cannot change your product engraving message.

7.4. Complimentary sample(s) or GWP is available for selected product(s) offering(s) only; is subject to qualifying terms and conditions and is subject to stock availability on first come first serve basis. We reserve our rights to amend the qualifying terms and conditions or substitute the sample(s) or GWP offered with another item(s) of similar value at any time without prior notice.

 

8. Your rights to end the contract

You may have the right to end your contract with us and return us the product(s) and/or seek a refund, subject to the following situations where:
• If you want to end the contract because of something we have done or something we have told you that we are going to do, see Clause 8.1.

• If you want to end the contract or get a refund of your payment because the product(s) you have bought from the Site is damaged, faulty, incorrect or unsatisfactory see Clause 8.2.

8.1. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any product(s) and services which have not been provided to you. The reasons are:

8.1.1. we have told you about an error in the price or description of the product and service you have ordered and you do not wish to proceed;

8.1.2. we have suspended supply of the products and/or services for technical reasons, or notify you we are going to suspend them for technical reasons; or ·

8.1.3. you have a legal right to end the contract because of something we have done wrong under the applicable laws and regulations.

8.2. If you are ending a contract due to a damaged, faulty, incorrectly, or unsatisfactorily delivered product that was purchased from the Site, please initiate the returns process by notifying us within 7 days from the delivery date of any of such products through our contact details provided at the top of these Terms to arrange for a return. The following terms shall also apply:

8.2.1. We are unable to accept returns or process a refund for any engraved products or used items unless the item(s) is damaged or faulty. If your order contains GWP, the gifts must also be returned. If a Gift Set is being returned, all products in the Gift Set must be returned together.

8.2.2. The contract will end once you have notified us of the above and we will arrange for a refund to be provided to you after receiving the returned item.

8.2.3. We will arrange to collect the returned product from you. For your information, our refunds process may be found here. For the avoidance of doubt, the shipping fees incurred by you for returned product(s) are non-refundable.

8.2.4. We do not provide partial refunds and will only provide full refunds if all items made in a purchase are returned. If you wish to return part of a purchase, we will have to review the matter and may issue a partial refund on a case-by-case basis and the decision made shall be final.
8.2.5. Any refunds are processed in the original mode of order payment within 5 working days from the date of receipt of the returned item(s). An email will be sent to notify you on the status of the refund.
8.2.6. Our returns policy in this Clause 8.2 is only applicable to purchases made on the Site. For purchases made in-store at a Dior Beauty Boutiques or counters please refer to the original place of purchase to obtain a return.

8.3. Packages pertaining to performed facial services that have been purchased from the Site are non-refundable and non-exchangeable for product(s). Refunds for purchased facial packages can only be rendered in the presence of medical proof of allergic reactions arising from such facial services, as provided by a certified medical professional.

 

9. End of the Contract

9.1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

 

10. Limitation on our responsibility to you

10.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, loss of income, profit revenue or goodwill, loss of or damage to property and claims of third parties. Such losses refer to:

10.1.1. losses that:

(a) were not foreseeable to you and us when the contract was formed;

(b) were not caused by any breach on our part, including any claim arising out of any goods, products or services offered by or purchased through the Site, which includes but is not limited to use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable; or

(c) otherwise arose out of or in connection with the use of the Site.

10.1.2. business losses; or

10.1.3. losses to non-consumers.

 

11. Force Majeure

11.1. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract caused by events that are beyond our reasonable control (the “Force Majeure Events”).

11.2. The Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

11.2.1. strike, lockout or other forms of protest;

11.2.2. civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;

11.2.3. fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;

11.2.4. inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;

11.2.5. inability to use public or private telecommunications systems;

11.2.6. acts, decrees, legislation, regulations or restrictions of any government or public authority;

11.2.7. failure or accident in maritime or river transport, postal transport or other type of transport;

11.2.8. interruption, blackout or delays for any transmission over the Internet and electronic mail due to internet traffic, or incorrect data transmission due to the public nature of the Internet; 

11.2.9. other similar or different contingencies beyond our reasonable control; or
11.2.10. unauthorized access by third party to the Website or hacking;
11.2.11. a data breach incident of and relating to the Website;  

11.3. It shall be understood that our obligations deriving from any contract are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period for contractual performance until the Force Majeure Event is removed.

 

12. Use and Disclosure of Personal Data

12.1. Please see our Privacy Policy (https://shop.dior.com.sg/pages/privacy-policy) to understand how we will use personal information submitted by you when creating an account, placing an order(s), make payment for purchasing product(s) and/or services and when you are otherwise using the Site.

 

13. Other Important Terms 

13.1. Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

13.2. We may transfer our rights and obligations under these Terms to another person or organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. This contract is between you and us. No other person shall have any rights to enforce any of its Terms unless with our written consent.

13.3. Each of the paragraphs of these Terms shall be treated as a separate obligation and shall be severally enforceable as such. In the event of any obligation or obligations being or becoming unenforceable in whole or in part, such invalidity or unenforceability shall not render these Terms invalid or unenforceable as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. If such modification is not possible, the whole or such parts as are unenforceable shall be deleted and any such deletion shall not affect the enforceability of all such parts of these Terms as remain not so deleted.

13.4. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.5. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the laws of Singapore. By agreeing to these Terms, you agree that the courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.

 

14. Disclaimer and Limitation of Liability

14.1 To the extent permitted by the laws of Singapore, we are providing the Website, its content and any interactive services which form part of the Website (“Interactive Services”) on an as-is basis and makes no representations, conditions or warranties of any kind, express or implied, with respect to the operation of the Website or Interactive Services, the information, content, materials or products, included on the Website or as part of the Interactive Services. You should not act on any data or information posted on the Website or Interactive Services without first independently verifying its contents. 

14.2 Without prejudice to the generality of the above clauses, we do not make any representations or warranties:
- regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Website or the Interactive Services;
- regarding the security of any information transmitted by you or to you through the Website or Interactive Services;
- that the Website or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions; or
- that the Website or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file.

14.3 To the extent permitted by laws of Singapore or elsewhere, we will not be liable for any damages of any kind arising out of or in connection with the use of the Website or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
14.4 We will not be liable for any claim arising out of your incorrect or improper use of any or any goods, products or services offered by or purchased through the Website, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.

14.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions, We are not liable for claims arising from your use of non-Parfums Christian Dior branded products. This will not limit any claim you may have against the product manufacturer under consumer protection laws.

Last updated 3 June 2026
 
1. Purpose
LVMH Fragrances & Cosmetics (Singapore) Pte Ltd (“LVMH”, “Parfums Christian Dior”, “we”, “us” or “our”) is a company registered in Singapore with its registered office at 391B Orchard Road #13-01, Ngee Ann City Tower B, Singapore 238874. LVMH has set up a loyalty program called Dior Beauty Privé (and its name could change from time-to-time at the discretion of and upon notification from LVMH).  
The purpose of these terms and conditions (“Terms”) is to set out the terms of use of the Dior Beauty Privé Program (“Program”), enforceable in Singapore between Parfums Christian Dior and any natural person that meets and has enrolled in the Dior Beauty Privé Program membership conditions (“Member”, “Members” or “you”). The Dior Beauty Privé Program is available in the following Parfums Christian Dior points of sale: Dior.com in Singapore (“Dior.com”), boutiques or Dior Beauty Counters listed on https://www.dior.com/en_sg/beauty/find-your-dior-store (“Parfums Christian Dior point(s) of sale”).

2. Membership of the program
Any person who fulfills the eligibility criteria set out below and who has created a customer account at a participating Parfums Christian Dior point of sale or on Dior.com will automatically be a member of the Program unless the natural person has informed LVMH in writing that it does not wish to be a Member. Membership of the Dior Beauty Privé Program does not require any purchase and is voluntary. For the purpose of providing services to individuals who voluntarily register as Members, the collection of correct and complete personal information is required. The provision of such personal information by a Member is entirely voluntary, and by becoming a Member and providing their personal data, to the maximum extent permitted by law, such person is deemed to have provided his/her explicit consent to the processing of their personal data. This processing will be conducted in accordance with the Personal Data Protection Act (PDPA) of Singapore. 
Membership of the Dior Beauty Privé Program is reserved strictly for personal use and is limited to one (1) account per individual (defined by surname, first name and/or email address). An eligible person is:

• Aged 16 years or older;
• Has created a customer account with Dior.com or at a participating Parfums Christian Dior point of sale in Singapore; 
• Is a legal resident of Singapore; and
• Have not previously been suspended or terminated from being a Member of the Program for breach of these Terms. 
• Parfums Christian Dior reserves the right to accept or reject any application for Membership at its sole discretion.

Parfums Christian Dior does not offer a physical loyalty card to Members for the Dior Beauty Privé Program.
Purchases made at Parfums Christian Dior points of sale and/or on Dior.com are automatically recorded in the Dior Beauty Privé Program if the customers identify their customer account during the purchase. No loyalty card number will be requested upon finalizing purchases. Members can obtain further information about the Dior Beauty Privé Program on the dedicated Dior Beauty Privé page on Dior.com.
Only purchases made at Parfums Christian Dior points of sale or on Dior.com (“Eligible Purchases”) will count towards rewards, and those rewards can only be redeemed at Parfums Christian Dior points of sale in Singapore or on Dior.com. 
Parfums Christian Dior reserves the right to reject or refuse redemption, or to suspend or terminate a Member's account, if it reasonably suspects or has grounds to believe that an individual: 

• maintains multiple accounts under different aliases, 
• is redeeming rewards for other persons, 
• is involved in any fraudulent activity; 
• is involved in any grey market activity. 

In these Terms, “grey market activity” means any conduct by a Member, whether directly or indirectly, involving the purchase or redemption through the Program of any Parfums Christian Dior products for the purpose of resale, redistribution or commercial onward supply to any third party, whether for profit or otherwise. This includes, without limitation, the purchase of products in quantities that are inconsistent with personal use (as reasonably determined by Parfums Christian Dior), and the use of multiple accounts to accumulate rewards for the purposes of resale or commercial exploitation. 
All redemptions are subject to the sole discretion of Parfums Christian Dior. Any decision regarding any redemption shall be final and binding. Members may contact our Customer Service team (“Dior Customer Service”) should they wish to raise any queries or concerns: Customer Service - Contact Us – Dior Beauty Online Boutique Singapore.
It is the Members’ sole responsibility to provide and maintain correct, complete, and up-to-date personal information on their account in order to fully benefit from rewards. While Parfums Christian Dior endeavours to ensure the accurate processing and delivery of rewards, Parfums Christian Dior shall not be held liable, to the fullest extent permitted by law, for any failure to receive rewards, losses, damages, or claims arising from or in connection with a Member's failure to provide and maintain correct, complete, and up-to-date personal information, or from any other breach of these Terms by the Member. 
 

3. Operation of the program
More information on how to access rewards is available on the dedicated Dior Beauty Privé page, accessible from Dior.com.
The Dior Beauty Privé Program includes four (4) levels, called statuses. Each Member is assigned one (1) of the four (4) statuses based on the number of purchases made and the total retail spending of purchases at the Parfums Christian Dior points of sale and/or on Dior.com during the previous 12 months. Multiple purchases made on the same day in Singapore will only count as one (1) purchase.
All time and date calculations for the Program, including the day a purchase is made, is based on the Central European Time (CET) zone. Singapore time is 7 hours ahead of CET. 
Members access different statuses in the following way:

• Pearl Status: This applies to (i) Members who have not made any purchase; and (ii) Members who have made one (1) or more purchases for a total retail spend of less than SGD350 within the last twelve (12) months .
• Silver Status: This applies to Members who have made two (2) or more purchases for a total retail spend equal to or greater than SGD350, but less than SGD1,000 within the last twelve (12) months.
• Gold Status: This applies to Members who have made three (3) or more purchases for a total retail spend equal to or greater than SGD1,000, but less than SGD4,500 within the last twelve (12) months.
• Platinum Status: This applies to members who have made four (4) or more purchases for a total retail spend equal to or greater than SGD4,500 within the last twelve (12) months.

We reserve the right to amend the names and qualifying criteria for each membership status under the Program at any time. Members will be informed of any material changes through appropriate means. 
Upon opening an account, a Member automatically holds Pearl status. The status and its rewards are valid and apply for a period of 12 months. To achieve a new status, both the "number of purchases" and "total retail spending of purchases" criteria must be met. Members may attain a higher status at any time by fulfilling both the criteria of “number of purchases” and “total retail spending of purchases” related to that higher status. When that occurs, a new period of 12 months begins with their new status.
At the end of the 12-months period, membership status is recalculated according to the rules stated above. At this point, a Member can maintain their status if the conditions for the same status are met or move down to a lower status if they are not.
Each status entitles Members to specific rewards as communicated on the Dior Beauty Privé page on Dior.com.
Any birthday gift offered will be based on the Member's status on the first day of their birthday month as shown on their identity card. Members are only eligible for one (1) birthday gift per year.
Detailed information about all rewards are available on the dedicated Dior Beauty Privé page on Dior.com, which may be amended from time to time at the sole discretion of Parfums Christian Dior. Reward offerings are subject to availability and must be redeemed at participating Parfums Christian Dior boutiques or counters, unless otherwise specified by us.
These rewards are based on the total retail spending on Eligible Purchases that you have accumulated during the membership period. Other specific rewards vary based on availability. You must redeem your available rewards within the redemption period communicated to you in and prior to the end of the membership period. After this period elapses, Parfums Christian Dior shall not be able to guarantee the availability of gifts for Members, and Parfums Christian Dior disclaims all liability for any uncollected or un-utilized gift(s) and service(s).
Members will receive an email with information regarding access to their status rewards and related gift information. Once notified about availability of such gift(s), Members will have one (1) calendar month from the date of the aforementioned email to collect it from participating Parfums Christian Dior boutiques or counters in accordance with Parfums Christian Dior's terms. After this period elapses, Parfums Christian Dior shall not be able to guarantee the availability of gifts for Members, and Parfums Christian Dior disclaims all liability for any uncollected gifts. 
Similarly, Members may also be eligible to makeup service rewards. Members will receive an email with information regarding access to their status rewards and related service information. Once notified about availability of such service reward, Members shall make an appointment with their preferred Parfums Christian Dior boutique or counter within 30 days from the date of the aforementioned email. Whilst we endeavour to provide an appointment according to the Member’s preferred date and time, this may not always be possible. Should the relevant boutique or counter not be in capacity to provide the service reward, Parfums Christian Dior reserves the right to suggest another location among the list of participating Parfums Christian Dior boutiques or counters in Singapore. Service rewards are valid during the Member’s birthday month. After this period elapses, Parfums Christian Dior disclaims all liability for any unredeemed service rewards.
Upon notification that such service rewards are available to them, our valuable clients who place purchases exclusively from Dior.com shall be invited to contact the participating Parfums Christian Dior boutique or counter of their choice to make an appointment and enjoy their service rewards. Alternatively, our Dior.com clients may contact our Dior Customer Service who will be delighted to assist them in booking their service rewards and is available as follows:

• Customer Service - Contact Us – Dior Beauty Online Boutique Singapore.

The Dior Beauty Privé Program rewards are only valid in participating Parfums Christian Dior boutiques or counters in Singapore. 
Gifts are subject to availability and cannot be exchanged. Available gifts are visible within the “Dior Beauty Privé” page under a Member’s account on Dior.com. The selection of gifts is subject to change, and Parfums Christian Dior reserves the right to substitute any listed item for another item of equivalent value based on stock levels or other reasonable reasons.
A product's true colour may not exactly match that shown on your device or as marketed or its packaging may be slightly different.
Each Member is informed and accepts that the rewards offered by Parfums Christian Dior are intended for personal and private use and must under no circumstances be resold by the Member to a third party.
Rewards and benefits earned through the Program have no cash value, are non-transferable and cannot be converted into cash or other products or services. 
Rewards and benefit cannot be exchanged or returned for another product or service or a monetary refund.
The products and services available through the Program and any samples that we may provide to you are for personal use only. You must not sell or resell any of the products, services, or samples you receive from us. To the full extent permitted by applicable laws, we reserve the right to audit your membership account to determine your compliance with these Terms and/or cancel the products or services to be provided to you, if we believe, in our sole discretion, that you have breached these Terms. 
To the full extent permitted by applicable laws, we are not responsible for rewards and/or benefits lost or redeemed due to any fraudulent activity or grey market activity by you or any third party.
If you have concerns that a purchase or other activity was not properly applied to your account, you should contact us without unreasonable delay, but no later than thirty (30) days after the date of the relevant purchase or other Program activity that took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account. Any credit, purchases or benefits associated with your account shall be determined by Parfums Christian Dior at its sole discretion. 

4. Personal data
YOU ACKNOWLEDGE THAT IN ORDER FOR US TO ENROL YOU INTO THE PROGRAM, WE WILL NEED TO PROCESS YOUR PERSONAL DATA AND WE MAY NEED TO TRANSFER PERSONAL DATA TO A COUNTRY OUTSIDE OF SINGAPORE, WHICH MAY INCLUDE YOUR PERSONAL DATA. BY ENROLLING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THE PRIVACY STATEMENT FOUND IN THE PRIVACY POLICY ON DIOR.COM, WHICH IS INCORPORATED HEREIN BY REFERENCE, AND YOU CONSENT TO US PROCESSING YOUR PERSONAL DATA AND TRANSFERRING YOUR PERSONAL DATA OUTSIDE OF SINGAPORE. PARTICIPATION IN THE PROGRAM AND THE GIVING OF YOUR CONSENT FOR US TO COLLECT AND PROCESS YOUR PERSONAL DATA IS COMPLETELY VOLUNTARY. IF YOU DO NOT AGREE TO THESE TERMS OR OUR PRIVACY POLICY, DO NOT PARTICIPATE IN THE PROGRAM.
The personal data collected and processed as part of the Dior Beauty Privé Program is reserved for the use of Parfums Christian Dior's concerned service(s). In accordance with the Singapore PDPA and as set out in further detail in our Privacy Policy, everyone has rights in relation to the processing of their personal data, including the right to request for an access a copy of the personal data which we hold about you, information about the ways we use or disclose your personal data, a withdrawal of any consent you have given us at any time, or a correction of any personal data which we hold about you. You may also request to restrict the processing of your personal data on legitimate grounds or obtain portability where applicable. In order to exercise your rights as to your personal data, please contact us via email at privacy@sg.lvmh-pc.com.
With your consent through the joining of the Program, the Member's personal data will also be processed during customer account management. For certain operations, the personal data of Members will be processed on the basis of Parfums Christian Dior's legitimate interests, for example managing Member accounts under the Dior Beauty Privé Program. For some other types of data processing in connection with the Dior Beauty Privé Program, such as any profiling or direct marketing in relation to products, offers, services or events, Parfums Christian Dior will only process such information where Members have provided their consent.
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. 
For more information on your rights, how your personal data is used and the retention of your personal data, please consult our Privacy Policy on Dior.com.
To the maximum extent permitted by the applicable laws, in compliance with the Singapore PDPA, by participating in the Program, you consent to the collection, use, and disclosure of your personal data by Parfums Christian Dior for the purposes of administering the Program, providing you with services and rewards, and for direct marketing (where explicit consent has been provided), as detailed in our Privacy Policy. You may withdraw your consent at any time by contacting us, subject to contractual restrictions and a reasonable notice period, and such withdrawal may affect your continued participation in the Program.

5. Modifiction/ deletion of the program
The duration of membership of the Dior Beauty Privé Program is indefinite. Members may request for termination of their membership at any time by contacting Dior Customer Service via Customer Service - Contact Us – Dior Beauty Online Boutique Singapore.
Parfums Christian Dior reserves the right to modify or suspend the Dior Beauty Privé Program and/or any of its Terms at any time and will inform Members of any material change or modification to the Program and/or its Terms through appropriate means. In this case, Parfums Christian Dior does not guarantee that unused rewards remain accessible to Members. In the event of termination or suspension of membership (by either the Member or Parfums Christian Dior), all unredeemed rewards may be lost.
No modification, suspension or deletion of the Dior Beauty Privé Program and/or its Terms will entitle Members to any form of compensation whatsoever. A Member’s continued participation in the Program following any changes or modification to the Programs and/or the Terms constitutes acceptance of the revised Program and/or Terms. Members who do not wish to be bound by any revised Terms may terminate their membership at any time by contacting Dior Customer Service. 

6. Account suspension or deletion
All Members must comply with these Terms, and any other terms and conditions of Parfums Christian Dior to which they are subject. In case of non-compliance or abuse, Parfums Christian Dior reserves the right to temporarily suspend or permanently delete a membership account belonging to a Member along with all associated rewards. In such cases, Parfums Christian Dior will inform the Member through appropriate means. Parfums Christian Dior will not have any liability to the Member. 

• Parfums Christian Dior may terminate the Member's account for various reasons, including but not limited to the following cases:
• Provision of false, inaccurste or misleading information;
• Engaging in fraud, attempted fraud, or theft by a Member in store and/or from Dior.com;
• Inappropriate use or misappropriation of the Dior Beauty Privé Program;
• Engaging in, or reasonably suspected to be engaging in, grey market activity; 
• Where there is an abnormally high number of transactions/purchases by a Member on a single day and/or over several days; and
• More generally, any instance of breach or non-compliance by a Member with any provision in these Terms.

Parfums Christian Dior reserves the right to pursue any legal remedies available to it against any Member who engages in fradulent or unlawful activities in connection with the Program. 

7. Liability
Parfums Christian Dior does not guarantee that access to the Dior Beauty Privé Program will be available without interruption, error-free, or free from viruses or other harmful components. Parfums Christian Dior will not be responsible for any such interruptions, technical malfunctions, errors, or for the consequences of any malfunction, unavailability, or inaccessibility of the Dior Beauty Privé Program or the Dior.com platform. No compensation, damages, or claims of any kind can be claimed by Members as a result. In the case of a malfunction, Parfums Christian Dior will make reasonable, commercially viable efforts to restore access and ensure that Members can retain their acquired rewards but provides no guarantee thereof. 
To the fullest extent permitted by applicable law, Parfums Christian Dior expressly disclaims all warranties, express or implied (including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement) and Parfums Christian Dior shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages (including, without limitation, loss of profits, data, or goodwill) arising out of or in connection with the Program, whether based on contract, tort, strict liability, or otherwise, even if Parfums Christian Dior has been advised of the possibility of such damages.
By joining the Program, each Member, to the fullest extent permitted by applicable law, hereby irrevocably waives, releases and discharges Parfums Christian Dior and its affiliates, directors, officers and employees from and against any and all claims, demands, actions, proceedings, losses, damages, costs, expenses and liabilities of any nature whatsoever, whether known or unknown, arising out of or in connection with the Program (including but not limited to a Member’s participation in the Program, any modification, suspenson or termination of the Program or any part thereof, or any technical issues that may affect the Program or your account). 

8. Intellection propety
All intellectual property rights, regardless of their nature, as well as all elements featured on Dior.com and/or related to the Dior Beauty Privé Program (including but not limited to: texts, logos, brands, graphics, images, photos, videos, animations, names and any other elements) are and remain the exclusive property of Parfums Christian Dior and are reserved exclusively to it. Under these conditions, no one is authorized to reproduce, represent, exploit, adapt, distribute or use in any way whatsoever, partially or in full, these intellectual property rights without prior written agreement from Parfums Christian Dior.
The visual content of Dior Beauty Privé Program was generated using a generative AI tool.

9. Applicatable law; Disputes
This Program and the Terms will be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with the Program or Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.
The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. 

10. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions herein shall continue in full force and effect. 

11. Communications
By becoming a Member, you expressly agree and consent to receive all communications from Parfums Christian Dior, which may include commercial, marketing, and promotional content, as well as service-related emails pertaining to your membership and the Dior Beauty Privé Program. Your personal data is processed automatically by Parfums Christian Dior for the purpose of sending these communications. By registering, you confirm that you meet the age required. Your electronic contact details (email) are used for these communication purposes. You can change your preferred communication channels in your customer account or by contacting Dior Customer Service which is available to you as follows:

• Customer Service - Contact Us – Dior Beauty Online Boutique Singapore. 

You can unsubscribe from our marketing and promotional newsletters at any time by editing your profile or by clicking on the link provided for this purpose in all such emails sent by Parfums Christian Dior; however, essential service-related emails regarding your membership may continue to be sent. For more information on the processing of your personal data, your rights, and how to contact our Data Protection Officer, you can consult our Privacy Policy. Parfums Christian Dior shall not be liable for any failure to receive communications due to incorrect contact details provided by the Member, technical issues beyond its reasonable control, or the Member's failure to manage their communication preferences.
For more information on the processing of your personal data and your rights, you can consult our Privacy Policy or contact our Data Protection Officer at privacy@sg.lvmh-pc.com.