How can we help you?

If you placed your order via your Dior customer account or you created an account on shop.dior.com.sg when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.

Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.

Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.

In Preparation: the order has been validated and is being prepared.

Shipping: your order has been shipped. You will receive a SMS with your tracking information.

Completed: the order has been shipped to the delivery address that you provided when you placed your order online.

Some of our Dior products are available for purchase on our Dior Beauty Online Boutique – https://www.dior.com/en_sg/beauty/

In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:

If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.

It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".

You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.

Complimentary standard delivery is offered on orders with a minimum purchase of $100. A delivery fee of $10 will apply for orders below $100.
Please expect delivery to take between 2 to 5 days – excluding weekends and Public Holidays. Please note that delivery may be delayed by an additional 2-3 week days during holiday and peak periods.

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account.” You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer Service. If you already have Dior Beauty Account with your preferred Dior Fragrance & Beauty Boutique, please click the “My Account” page. Click “I forgot my password” on the right panel and enter your email address that you registered with. An email prompting you to reset your password will be emailed to you. If you don’t receive this email, please reach out to our Customer Service Team via the details below. 

Customer Service Email: contact@dior.com.sg 

Online Contact Form: https://www.dior.com/en_sg/beauty/contact-parfum 

Hours: 9:30am – 12:30pm; 2:00pm – 5:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays 

If you would like to purchase these items in-store, please find your preferred Dior Fragrance & Beauty Boutique via the Store Locator. Please note, that some products may be available exclusively online on Dior.com/en_sg/beauty. 

If you need assistance with Dior Beauty Online Boutique Singapore - https://www.dior.com/en_sg/beauty/ – please contact our Customer Service through the following methods during service hours.

For Parfums Christian Dior customer enquiries

• Customer Service Email: contact@dior.com.sg
• Online Contact Form: https://www.dior.com/en_sg/beauty/contact-parfum
• Telephone: (+65) 800 852 8819
• Hours: 9:30am – 12:30pm; 2:00pm – 5:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays

Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on www.dior.com/en_sg/beauty

Return requests for change of mind or incorrect orders placed are not currently accepted.

Samples and gifts with purchases are non-refundable, non-exchangeable.

We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.

Partial and full refund(s) may be offered by Dior Beauty for return request(s), subject to the assessment of the actual item(s) by our Dior Beauty Customer Service.

This policy is only applicable to purchases made online via the Dior Beauty Website - www.dior.com/en_sg/beauty. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.

This policy does not affect your consumer rights under the Singaporean law.

Please check our Store Locator to find your nearest Dior Beauty Boutique or a Dior Beauty Counter. 

Please contact Dior Beauty Customer Service Dior Beauty Customer Service via the details below: 

• Customer Service Email: contact@dior.com.sg 
• Online Contact Form: https://www.dior.com/en_sg/beauty/contact-parfum 
• Hours: 9:30am – 12:30pm; 2:00pm – 5:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays 

You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy. 

If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service via the details below: 

• Customer Service Email: contact@dior.com.sg 
• Online Contact Form: https://www.dior.com/en_sg/beauty/contact-parfum 
• Hours: 9:30am – 12:30pm; 2:00pm – 5:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays 

Once you have found the product that interests you:

• select the quantity that you want to order (a maximum limit of 3 units applies per product)
• click the "add to cart" button (your shopping cart will display)

Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.

On the “checkout” page, check your order items are correct. Add your contact information, shipping address and marketing communication opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "pay now".

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.

Please contact our Customer Service Team within 7 days from the delivery date of your order(s) via the details below. 

• Customer Service Email: contact@dior.com.sg 
• Online Contact Form: https://www.dior.com/en_sg/beauty/contact-parfum 
• Hours: 9:30am – 12:30pm; 2:00pm – 5:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays 

In the event you would like to initiate a return from your recent Dior purchase, please contact our customer care team within 7 days from the date of receiving of the parcel. Our Dior Beauty Customer Service will assess the issue and assist you with the return of the item(s). 

• Customer Service Email: contact@dior.com.sg 
• Online Contact Form: https://www.dior.com/en_sg/beauty/contact-parfum 
• Hours: 9:30am – 12:30pm; 2:00pm – 5:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays 

Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on www.dior.com/en_sg/beauty. Please note that refund(s) offered by Dior for return request(s) will be subjected to the assessment of the actual item(s) by our Customer Service.. Once the request has been agreed upon, a complimentary return will be arranged via our logistic providers.

All products must be returned in their original packaging, unopened, in perfect condition. In the event of the return of products that have been the subject of a promotional offer including one or more gifts such as samples, pouches and gift boxes, all items must be returned by the customer.

Purchases made online via Dior online Boutique cannot be exchanged, refunded, or repackaged at any of our Dior Counters or Dior Boutiques. This policy is only applicable to purchase(s) made online via Dior Online Boutique. For any purchase(s) made in-store at a Dior Counter or a Dior Boutique, please refer to the original place of purchase to request for a return.

This policy does not affect your consumer rights under the Singaporean law.

Refunds: Upon agreement with our online customer service representative to be refunded for the purchase, we will process the approved refund within 5 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team. 

All refunds will only be made against the original credit card used for the purchase. Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details. 

Shipping fees of returned packages is non-refundable. 

Parfums Christian Dior Singapore reserves the right to modify its exchange and return policies at any time, without notice.