Legal terms

General Terms and Conditions of Sale and Customer

General Terms and Conditions of Sale

Welcome to https://www.dior.com/en_th/beauty/. This section of our Website sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process.
These Terms apply to all sales of products made to you, the customer, via https://www.dior.com/en_th/beauty/ (“the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.
We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.
Our Website is solely for the promotion of our products in Thailand. Unfortunately, we do not accept orders from nor deliver to addresses outside Thailand.

1. Information about us and how to contact us
We are LVMH Perfumes and Cosmetics (Thailand) Ltd. registered in Thailand. Our company registration number is 0105540084658 and our registered office is at Unit 3704-3708, 37th Fl Bhiraj Tower at Emquartier, 689 Sukhumvit Rd., North Klongton, Vadhana, Bangkok 10110. You can contact us through our Dior Beauty Customer Service Hotline which is available to you as follows:

Opening hours: 9am – 6pm Monday to Friday excluding Public Holiday
Phone number: (66) 02-666-9462
Email address: contact@dior.co.th
Store Locator link (https://www.dior.com/en_th/beauty/)
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our products
The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

3. Our contract with you
3.1. Orders
Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because:-

• the product is out of stock
• we have identified an error in the price or description of the product
• you have exceeded our Maximum Purchase Policy set out below
• your billing name and address do not match with the credit card used for payment
• we need to deal with technical problems with the product or make minor technical changes;
• we need to update the product to reflect changes in relevant laws and regulatory requirements.

Please note that we are unable to process orders to a P.O. Box address.
When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled "Thank you for placing your order". The email will show all details of items purchased, delivery addresses and packaging options, which you can keep for your records.
If you have any questions about an order, please contact Dior Beauty Service Hotline using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.

3.2. Price and Payment
The price of the products is displayed throughout your online journey.
We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
You can pay for products using the following payment options:

CREDIT CARDS ACCEPTED:

• MasterCard
• Visa
• JCB

PAYMENT SERVICES:

• QR Promptpay

We are sorry, but at this time, we do not offer gift certificates or gift cards.
You must pay for the products before we dispatch them. We will not charge your credit card until we dispatch the products to you.

IMPORTANT INFORMATION:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

3.3. Maximum Purchase Policy
For the purchase of products on our website, you can only purchase no more than three (3) units of any one (1) item per one (1) order per membership number within one (1) month. We reserve the right to change the limitation of the number of items which can be purchased on our website.

We further reserve the right to cancel any order on an immediate basis if we find out that your order does not comply with the condition set forth by us, or if your order is for commercial purpose.

3.4. Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available;
• Difficulty in processing payment information;
• Cannot deliver to address provided;
• Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. We will refund to you the appropriate amount through the same payment method you chose when placing the order.

4. Delivery
4.1. Standard Delivery
We offer complimentary delivery on all orders to the address specified by you in your order by DHL, usually within 3 - 7 working days from the date your order is accepted by us. Working days are Monday through Friday excluding public holidays.
Please allow two additional days for deliveries to the outlying islands. We apologise in advance for any inconvenience this may cause to our customers.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay, After which we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All orders require a signature upon delivery. DHL will contact you via telephone in advance before making the deliveries. If you are not there to receive your order DHL will attempt another delivery on the next working day. To ensure secure and undamaged delivery of your order, DHL will not be able to leave your order 'hidden' at the delivery address.
If, after three failed delivery attempts to you, DHL will return the deliveries to us. Once we receive the deliveries, the order will be automatically cancelled by us. We are sorry but we only deliver to Thailand addresses.

4.2. Delivery Addresses
Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.
We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entered by you.

4.3 Ownership and Responsibility
You will be responsible for the products once they have been delivered to the address you have provided.
You own the products once we have received payment in full.

5. Your rights to end the contract
You may be entitled to end your contract with us and return the products, but your right to end the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract.
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see condition 5.3.
If you want to end the contract because of something we have done or have told you we are going to do, see condition 5.1.
If you have just changed your mind about the product, see condition 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.

5.1 Ending the contract because of something we have done or are going to do

• If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• there is a risk that supply of the products may be significantly delayed because of events outside our control;
• we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
• you have a legal right to end the contract because of something we have done wrong.

5.2 Your right to change your mind
Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, you have a right to change your mind and receive a refund within seven (7) days after the day the products were delivered to you. Please note you must return the products and all complimentary items to us. We will pay the costs of delivery.
If you change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with, you are still required to return such products in the condition at the time you cancel the purchase. If the damage to the product is beyond what is reasonably expected for trying or using the products in a normal circumstance, we reserve the right to reduce your refund of the price to reflect any reduction in the value of the products. This does not apply if you are making a return because the products are faulty or damaged (see below).

5.3 If there is a problem with the product
Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Dior Beauty Customer Service Hotline (66) 02-666-9462 (Monday - Friday 9am – 6pm excluding Public Holidays) or by emailing us at contact@dior.co.th with your order details. To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.
We are obliged to provide you with products that are in conformity with this contract.

If you wish to reject products you must contact us via Dior Beauty Service Hotline to make a return process. We will pay the costs of delivery collection.

6. How to make a return
If you are entitled to return products under condition 5, you may return your order free of charge via DHL.

Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process.
We may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such products to be returned to you within 15 days of our notification.
a) Returning Products
Products and all complimentary items must be returned to us. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution center no later than seven (7) days after the date you tell us you have changed your mind to maintain your entitlement to a refund. Please ensure that the returned parcel is properly sealed and prepared for DHL pickup.
b) Processing the Refund
If you have returned products because you have changed your mind, we will not be obliged to make a refund until we have received the products and all complimentary items back to us. We will process your refund as soon as possible or within fifteen (15) days after the day we receive your notification. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.
If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fifteen (15) days after the day we receive your returned products and confirm you are entitled to a refund.
Refunds will only be made against the original credit card used for the purchase. You will receive email notification.

7. Our liability to you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the relevant local laws.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act B.E. 2522 (as amended).
We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. Personal Data
We will use the personal data you provide to us:

(a) to supply the products to you;
(b) to process your payment for the products;
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us; and
(d) for the purposes and in a manner described in our Privacy & Data Protection.

We will only give your personal data to third parties where the law either requires or allows us to do so. Please see our Privacy & Data Protection to understand how we will collect, use, disclose and otherwise process personal data submitted by you when creating an account, purchasing products and when you are otherwise using the Website or our other platforms and applications, as well as where we may have otherwise acquired your personal data.

There are certain circumstances where our third party partners may wish to know your interests so that they can build similar audiences and target prospects corresponding to your profile. In the context of this specific processing, these third party partners may re-use the personal data made available to them to carry out autonomous and distinct targeting for commercial prospecting purposes, for which they are responsible, and are responsible for their legal and regulatory obligations.

Please note that in the context of re-use, third party partners act as data controllers. It is thus advisable that you thoroughly review their privacy policies. We illustrate some examples below.

• Meta - for Facebook and Instagram (Privacy policy accessible here _https://www.facebook.com/about/privacy/)
• Google (Privacy policy accessible here _https://policies.google.com/privacy)
• TikTok (Privacy policy accessible _here)
• LINE (Privacy Policy accessible here)

9. Other Important Terms
We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by Thai Laws and you can bring legal proceedings in respect of the products in the courts of Thailand.

Last updated September 26, 2023 

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE DIOR BEAUTY LOYALTY PROGRAM (“TERMS”) CAREFULLY.  BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN. YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING THE TERMS, AND OTHER COMMUNICATIONS FROM US ABOUT THE PROGRAM IN ORDER TO UNDERSTAND YOUR RIGHTS, RESPONSIBILITIES, AND STATUS IN THE PROGRAM. IF YOU HAS ANY QUESTIONS ABOUT THE PROGRAM OR THE TERMS, PLEASE CONTACT US VIA AVAILABLE CHANELS PROVIDED HEREIN. 

BY ENROLLING IN THE PROGRAM, YOU ALSO AGREE TO BE BOUND BY THE PRIVACY POLICY FOUND ON PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THE TERMS OR OUR PRIVACY POLICY, DO NOT PARTICIPATE IN THIS PROGRAM.  

          1. Overview 

• The Dior Beauty Loyalty Program (“Program”) is offered at the sole discretion of LVMH Perfumes and Cosmetics (Thailand) Ltd., the operator of Dior in Thailand (Registration No. 0105540084658), with an address of 689 BHIRAJ TOWER at EmQuartier Sukhumvit Road, Khlong Tan Nuea, Watthana, Bangkok (“Dior”, “we,” “our” or “us”).   
• The Terms govern Dior’s relationship with members of the Program (collectively, “Members,” and individually, a “Member,” “you” or, “your”), including how Members manage their accounts, achieve Member status, earn and redeem Program points (“Points ”). The Terms supersede all previous terms and conditions applicable to the Program. 
• By joining the Program and becoming a Member, you agree that you have read, understood and agreed to be bound by the Terms and by any changes or modifications we may make in accordance with section 9 of the Terms. You should review the Terms and the related policies which available on Dior’s website frequently, to understand the terms and conditions that apply to the Program as they may change from time to time.  Notwithstanding the above, in case of changes that are substantial and may cause significant adverse effect to you, we may notify you of such changes, where applicable, prior to the effective date. 

2. Membership Eligibility 

• The Program is available to individuals for their personal use only and is limited to one account per individual and cannot be sold, lent, or assigned. Individuals who are legal residents of Thailand and have reached the age of majority or are under the supervision of a parent or legal guardian who consents to the terms, are eligible to enroll as Members. 
• At least one (1) qualifying purchase is necessary to join the Program.  
• Corporations, associations, or other groups will not be allowed to participate in the Program. The Program will not be used for any business or commercial purpose, and we may refuse to create an account for any reason.  

3. Program Enrollment 

• Eligible individuals may enroll in the Program through one of the following options:  
• Visit Dior Beauty Boutique or Dior Beauty Counter at Siam Paragon (collectively, the “Store”), and proceed to complete the registration form.  
• Visit our brand website, https://www.dior.com/en_th/beauty, (“Brand Site”) and following the Program prompts to complete the registration form.  
• Visit Brand LINE Official Account, namely “Dior Beauty” and following the Program prompts to complete the registration form.  
• You are required to provide at least your full name, date of birth, email, address, and mobile phone number in order to enroll the Program. You may update your personal information by logging in to your account and follow the instruction on the Brand Site, contacting us via the available channels provided in section 14, or by visiting any Store. Your account information is confidential and should not be shared with any other person. 

4. Earning Points and Qualifications 

• The Program is a way in which we reward and thank our loyal customers for purchasing our products and for participating in certain brand experiences.   
• Once you earn a certain number of Points, you may be eligible for certain benefits and rewards applicable to that number of Points, which benefits may change from time to time and may be offered on a limited basis. Points are used for the purpose of redemption of gift rewards. 

Eligible purchases and other opportunities to earn Points will be posted on the Brand Site or via a method of communication chosen at our sole discretion or may be published through other media (e.g., in Program related communications, social media, etc.). Contacting us via the available channels provided in section 14, or by visiting any Store to ask for more information about earning Points.  

• You are able to earn Points by making eligible purchases.  You will receive one (1) point for every one (1) Thai Baht spent on qualifying purchases in the Store, or on Brand Site, and in addition to these purchases, we may offer more ways to earn and/or accelerate your Points from time to time. Eligible purchases include regular priced merchandise and exclude, sales tax, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.
• Points will be credited to your membership account within two (2) working days from the day your order is shipped out for delivery instead of the order date, or on the date your purchase is completed if the purchase is made at the Store.  
• For your purchase to qualify for the Program, you must be enrolled in the Program on the date of purchase and be signed into or have linked your account at the time of purchase. However, if your membership in the Program is terminated for any reason and you enroll in a new Program account, any purchases made prior to the date you enroll in a new Program account do not qualify for Points. 
• Points do not constitute a means of payment and have no monetary value. No money shall be provided for lost or unused Points. 
• Purchase made in airport stores, specialty multi-cosmetic stores or retail stores outside of Thailand are not eligible purchases for the purpose of this Program. 
• Points are accumulated during membership period i.e. twelve (12) months for all membership levels, from the date of your first qualifying purchase anytime. At the end of the membership period, your Points  reset to zero (0) and you start accumulating new Points for the new membership period, starting from your next qualifying purchase anytime. 

5. Membership Level 

A Member moves up to the next membership level once he/she has accumulated enough spending to obtain that membership level. There are four (4) membership levels as stated below: 

* Silver, Gold and Platinum members will entitle to birthday double bonus Points (Only applicable for 1st day purchase during birthday month) 

 ** You are eligible to be automatically upgraded to a higher membership tier during the 12-month period of your membership before a new tier calculation is made at the end of your current membership status. This is based on your purchases and frequency as specified for each tier, according to 5. The system will calculate the purchase amount and frequency for tier advancement based on your purchase history within the past 365 days.

You can check your purchase amount and frequency for tier advancement through Dior Beauty Boutique/Counter, Brand Site, Line application or our Customer Service via Email contact@dior.co.th and Hotline 02-666-9462 Hours: 9:00am – 12:00pm; 2:00pm – 6:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays. Please note that the required purchase amount or frequency for advancing to a higher tier may change based on your purchase history in the 365 days preceding the date of your check.

6. Program Benefits and Rewards 

• In addition to receiving Points, Members also enjoy program benefits associated with their membership level. As a Member, you earn Points that determine your Points benefits. Redemption will be carried out strictly based on your available Points.  

Reward offerings are subject to availability and must be redeemed at the Store, unless otherwise specified by us. These rewards (as detailed below) are based on the number of Points you have accumulated during the membership period. Other specific rewards vary based on availability. You must redeem your available Points /rewards prior to the end of the membership period.  

Table highlights program benefits and rewards based on membership status.  

• Neither accounts nor Program rewards, benefits and/or Points may be transferred, shared, or combined. Only the Member paying for the products may accumulate rewards, benefits and/or Points.  
• Rewards, benefits, and Points earned through the Program have no cash value, are non-transferable.  Purchase balances and/or Points credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates the Terms.  
• Rewards and benefit cannot be exchanged or returned for Points, another product or service or a monetary refund. 
• The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you receive from us. To the fully extent permitted by applicable laws, we reserve the right to cancel the products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.  
• To the fully extent permitted by applicable laws, we are not responsible for rewards, benefits and/or Points lost or redeemed due to fraudulent activity by you or any third party. 
• If you have concerns that a purchase or other activity was not properly applied to your account, you should contact us without unreasonable delay, but no later than thirty (30) days after the date the purchase or other Program activity took place.  We are not responsible for late notifications about purchases or other Program activities not being credited to an account. 

7. Point Redemption  

• Once a Member’s redemption Points have reached a certain level, redemption Points can be converted into Rewards. Rewards vouchers can be redeemed by logging into Member’s account in which the Member can choose the desired rewards and use his/her redemption Points to redeem. Once redeemed, the Member will receive a unique rewards voucher number in which the Member can present to Dior staff to redeem the desired reward at any Store. 
• Members must act in accordance with the terms and conditions of the rewards voucher in order to claim the reward. Members are responsible for studying each rewards voucher terms and conditions as well as expiry date before deciding to redeem any specific rewards voucher. 
• Once a Member redeems a reward, the process cannot be undone.  
• Goods and services paid by using rewards vouchers are not eligible for earning Points. 
• The rewards vouchers are transferable and do not bear the holder’s name. They can therefore be used by any other person than the Member who redeems his/her Points. 
• The rewards voucher cannot, under any circumstances, be sold to anyone, whatever the price. 

8. Program-Related Communications. and Marketing Communications 

• The Member can access all information regarding his/her membership in the Program (including his/her Points balance and the operation of his/her account) via his/ her members account on https://shop.dior.co.th.  
• By becoming a Member of the Program, the Member acknowledges and agrees to receive program-related communications which include, but are not limited to, redemption confirmation, profile update confirmation, and other communications that relate to your membership account. If you no longer wish to receive this information, which is deemed essential for Program operation, you must request to leave the Program.  
• While enrolling in the Program, you may select to subscribe and consent to receive Dior marketing communications. However, you may unsubscribe and opt-out of receiving such marketing communications subsequently at any time by following the instructions provided in the marketing communications and as provided in our Privacy Policy. After your opting-out, your Program membership remains valid, but you can only receive program-related communications. 

9. Modification and Termination 

• The Program and its benefits are offered at our sole discretion. To the fullest extent permitted by the applicable laws, we may, in our discretion, cancel, modify, restrict or terminate the Terms and/or the Program or any aspect or feature of the Program at any time with or without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.  
• Any change will be effective immediately upon posting of such change on our Brand Site, or upon informing you via method of communication chosen at our sole discretion. Each changed version of the Terms and/or the Program or any aspect or feature of the Program shall apply and supersede all previous versions, including the hardcopy version (if any). Unless the Program is terminated, your continued participation in the Program, on or after the effective date for any change of the Terms and/or the Program or any aspect or feature of the Program, will be deemed as full knowledge and acceptance of such change. If you do not agree to any such change, your sole recourse shall be to cancel your membership. 
• Subject to the terms and conditions provided in this section, we reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in  our sole discretion. Any suspected abuse of the Program, failure to follow the Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with the Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, Points, vouchers, coupon, may result in the revocation of your membership and make you ineligible for further participation in the Program.  If your membership is revoked, any Points, rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of the Terms, we also have the right to take appropriate legal action, in our sole discretion. 
• If you decide you no longer want to be a part of the Program, you may cancel your membership by contacting us. If you cancel your membership, you will lose all accumulated Points, and benefits will automatically expire. 

10. Indemnification 

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold us, our officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your participation in the Program in violation of any applicable laws, rules, regulations or the Terms.  

11. Governing Law and Disputes 

This Program and the Terms will be governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles, and any dispute arising out of or in connection with this Program and the Terms will be subject to and within the jurisdiction of the Thai courts. 

12. Privacy 

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with the Dior Privacy Policy. 

13. Entire Agreement, Waiver, and Survival  

• The Terms contains the entire agreement of the parties regarding the subject matter of the Program and there are no other promises or conditions in any other agreement, oral or written regarding this subject matter. The Terms supersede any prior written or oral agreements between Dior and you regarding the subject matter of the Program. Unless expressly set forth otherwise, in the event of a conflict between the Terms and any other documentation exchanged between Dior and you, the Terms shall prevail. 
• The failure of Dior to enforce any provision of the Terms shall not be construed as a waiver or limitation of Dior’s right to subsequently enforce and compel strict compliance with every provision of the Terms.               
• The following sections shall survive the cancellation or termination of the Program and your membership: 9, 10, 11 and 12.  

14. Contact Us

For inquiries regarding the Program and your membership or if you have any questions related to the Program or the Terms, please contact Line @diorthailand at member card, any authorised Dior Beauty Boutique / Counter or reach out to our Customer Service Email contact@dior.co.th and Hotline 02-666-9462 Hours: 9:00am – 12:00pm; 2:00pm – 6:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays.