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Frequently asked questions:
Contact us
Online Boutique
Online Orders
Order Tracking
Shipping
Processing the return
My Account
Privacy
General
Some of our Dior products are available for purchase on our Parfums Christian Dior Online Boutique – www.dior.com/en_th/beauty
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:
If the ""order"" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked ""out of stock"".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
select the quantity that you want to order (a maximum limit of 3 units applies per product)
click the ""add to cart"" button (your shopping cart will display)
Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.
On the “checkout” page, check your order items are correct. Add your contact information, shipping address and marketing communication opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click ""pay now"".
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
Currently Dior is unable to notify you when an out of stock product is back on stock.
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation & receipt email to the email address you entered when you placed your order.
If you have any questions about product ingredients, please contact our Dior Beauty Customer Service on (+66) 02-716-1815 or email contact@dior.co.th
www.dior.com/en_th/beauty orders are shipped to Thailand addresses and cannot be shipped internationally. Orders place on the www.dior.com/en_th/beauty website cannot be collected directly from a Dior Boutique or a Dior Counter.
All Parfums Christian Dior Online Boutique orders must be signed for a delivery.
You will receive a SMS with your tracking information once your order has been shipped.
If you are ready to complete your order on www.dior.com/en_th/beauty, once you are at Checkout you can opt-in and register your membership. You will immediately be signed up and start to be contacted by Parfums Christian Dior.
For all orders placed on our www.dior.com/en_th/beauty website, you will receive an order confirmation by email immediately after you have placed your order. You can also get a hard copy of your receipt inserted inside your parcel.
All Parfums Christian Dior Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, the courier will contact you to make alternative arrangements. Please contact Dior Beauty Customer Service at 02-6669462 should you need to enquire about your package delivery.
Please check Store Locator to find your nearest Dior Beauty Boutique or a Dior Beauty Counter.
Please contact Dior Beauty Customer Service on (+66) 02-666-9462 (Monday – Friday 09:00am-12:00pm; 2:00pm-6:00pm, excluding Public Holidays) and our advisors will be happy to assist you. Or, you can email contact@dior.co.th Customer Service at or use our online Contact form.
Payment for purchases on www.dior.com/en_th/beauty can be made using
- MasterCard
-Visa
- American Express
- JCB
- UnionPay
2C2P PAYMENT SERVICES
- Internet/Mobile Banking
- LINE Pay
- True Money Wallet
- QR Promptpay
You can also refer to our general terms and conditions of sale.
Log in to My Account on www.dior.com/en_th/beauty then click on ""my orders"". You will then be able to follow the status of your order by clicking on the tracking number to track your order.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. Please contact customer service for assistance of your order
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive a SMS with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online.
In the event you are not completely satisfied with your Dior purchase, complimentary returns are offered within 7 working days of the delivery date.
All returns must be sent back to the Dior online distribution center within 7 working days of contacting Dior Beauty Customer Service. Partial and full refunds for online orders can be processed by Dior.
Damaged, faulty or incorrect items in your order must be returned to Dior by filling in the Returns Form with a picture of returned goods. Upon receipt of the returned goods, they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for the refund.
This policy is only applicable to purchases made online via the Dior Online Boutique - www.dior.com/en_th/beauty website. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.
This policy does not affect your rights under law as a consumer, which apply in addition.
There is a maximum limit of 3 items of the same product per order on the Parfums Christian Dior Online Boutique via www.dior.com/en_th/beauty
Contact Dior Beauty Customer Service within 7 working days of the delivery date on (+66) 02-666-9462 (Monday – Friday 09:00am-12:00pm; 2:00pm-6:00pm, excluding Public Holidays) or by sending an email to: contact@dior.co.th
Dior Beauty Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.
1) Contact Customer Service
Contact Dior Beauty Customer Service within seven (7) working days of receiving your order on (+66) 02-666-9462 (Monday – Friday 9am-12:00pm; 2pm-6pm, excluding Public Holidays). Our Dior Beauty Customer Service will assess and validate the return and guide you on the parcel return process.
2) Complete the Necessary Documentation
Our Dior Beauty Customer Service will instruct you to fill-in the form and request a picture of the damaged or unusable product. You can choose either pickup service to designated address or drop off your parcel to one of the SF stations with number provided by Dior Beauty Customer Service.
3) Processing the Return
Refunds will be processed within fifteen (15) working days of receipt of the returned items.
Enjoy free standard delivery on any order.
We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on www.dior.com/en_th/beauty or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.
All transactions completed on the www.dior.com/en_th/beauty website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Apply. If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.
Your order confirmation number is printed at the top of the order confirmation & receipt email that was sent to the email address you entered when you placed your order on the www.dior.com/en_th/beauty website. If you cannot find the email in your inbox, please check your Junk E-mail or promotion folders.
To check on www.dior.com/en_th/beauty, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
Go to www.dior.com/en_th/beauty to My Account. At the login screen click “Forgot Password”, enter the email address you used to create your account, and a Reset Password email and link will be sent to you to reset your password. Alternatively, contact Customer Service to assist you.
The Parfums Christian Dior Online Boutique offers complimentary samples with all online orders via www.dior.com/en_th/beauty. Offer will be automatically applied at Checkout.
If you need assistance with the Parfums Christian Dior Online Boutique - www.dior.com/en_th/beauty – please contact Customer Service through the following methods during service hours
For Parfums Christian Dior customer enquiries
Customer Service Hotline: (+66) 02-666-9462
Customer Service Email: contact@dior.co.th
Online Contact Form: (below)
9:00am-12:00pm; 2:00pm-6:00pm, Monday to Friday, excluding Saturday, Sunday and Public Holidays
You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service on (+66) 02-666-9462 or email contact@dior.co.th or use the Contact Us form on www.dior.com/en_th/beauty. Our representatives will assist to contact our Privacy Officer.
Your order will be presented in an iconic Dior gift box or gift clutch.
Makeup Service:
Central Ladpraw
Central @Central world
Central Chidlom
Central Westgate
Central Eastville
Central Pattaya
Central Pinklao
Central Bangna
Central Phuket
Central Mega Bangna
Iconsiam Boutique
Siam Paragon
Emporium
Skincare Service:
Iconsiam Boutique
Central Pinklao
Central Chidlom
If you placed your order via www.dior.com/en_th/beauty, log in to My Account then click on "my orders". You will then be able to follow the status of your order.
If you do not receive your package within 3 -7 working days, please contact Dior Beauty Customer Service at 02-6669462.
To log into the updated Dior Online Boutique with an exisiting online account, reset your password by clicking 'Forgot Password' below. If you have shopped with us in-store but are new online, activate your account by clicking 'Create Account' and entering your in-store details.
Forgot your Password?
Please enter the email address you registered with. We will send you a link for changing your password.
