Delivery & returns
YOUR ORDER
Check your order, track the status, or request an exchange or refund.
If you already have an account please log into your account,
If you have placed an order as a guest, please fill in the fields below:
If you already have an account please log into your account,
If you have placed an order as a guest, please fill in the fields below:
FREE STANDARD SHIPPING
Orders are prepared and dispatched Monday through Friday when placed by 2pm EST or the following business day when placed after 2pm EST. Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.
Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order, Dior offers up to three rapid and secure delivery options :
- Standard Shipping (1 to 5 business days depending on the location): Free for all orders
- Express Delivery (guaranteed, 2 business days): $25; Free for orders over $3,000
- Next Day (guaranteed, overnight on business days): $35; Free for orders over $3,000
The exact delivery date including the preparation of your order and shipping will be determined at checkout.
Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
A select number of boutiques offer our Pick-up in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.
Delivery time is estimated from the time your order is shipped. Depending on your shipping destination and the specificity of your order, Dior offers up to three rapid and secure delivery options :
- Standard Shipping (1 to 5 business days depending on the location): Free for all orders
- Express Delivery (guaranteed, 2 business days): $25; Free for orders over $3,000
- Next Day (guaranteed, overnight on business days): $35; Free for orders over $3,000
The exact delivery date including the preparation of your order and shipping will be determined at checkout.
Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
A select number of boutiques offer our Pick-up in Store service for items ordered online. This delivery option will be offered upon confirmation of your order if the items in your basket are eligible.
FREE RETURNS WITHIN 30 DAYS
Orders may be returned or exchanged with the label provided within 30 days of reception subject to conditions. Our Boutiques can also post the return package on your behalf.
ART OF GIFTING
Each order is neatly packed into one of Dior’s iconic gift boxes. Dior also offers you the option of including a personalized message card – perfect for gifts.