FAQ Couture

ABOUT THE DIOR.COM SITE (3)

SECURITY AND CONFIDENTIALITY

WHAT IS DIOR'S POLICY ON CONFIDENTIALITY?

The processing, confidentiality, and security of your personal data is important to us. We are committed to offering you personalized services while respecting your privacy and choices in accordance with the applicable personal data regulations, in particular, the General Data Protection Regulation (GDPR) for customers residing in the EU, and those regulations applicable to you as residents of your home State for customers residing in the US.

In order to provide you with the same personalized service worldwide, your data may be utilized by Christian Dior Couture entities situated in France and abroad, including countries where the applicable personal data legislation differs from that enforced in your own country or within the European Union. For example, we may need to use your personal data in order to access your purchase history from a boutique. Your personal data might also be processed by Christian Dior Couture for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical, and organizational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction, or access by unauthorized third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability as far as this is applicable. You are also able to request to no longer receive personalized communications about our products and services.

If you have any questions or concerns about how we process and use your personal data or would like to exercise any of the rights described above, please contact Client Service Center. You may also contact our Data Protection Officer at the following address: privacy@christiandior.com.

DISCOVER NEWS FROM DIOR

HOW CAN I FOLLOW DIOR NEWS?

By subscribing to the Dior Newsletter, you will be one of the first to hear about new products, events and news from the House of Dior. 

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Client Service Center with any questions regarding our Dior newsletter. Our Client Advisors will be delighted to assist you.

DIOR FASHION SHOWS

HOW CAN I ATTEND A DIOR FASHION SHOW?

Dior does not sell tickets to the fashion shows.  Guests invited to our fashion shows are selected by our press relations department located at our Paris headquarters.
However, you can view our fashion shows by going to the "Women's Fashion" section and/or the “Men’s Fashion” section on the Dior.com website. 

HOW CAN I WATCH A DIOR FASHION SHOW?

You can view Dior fashion shows by going to the Dior.com website, and clicking on "Women's Fashion" or "Men's Fashion". You will find our Haute Couture fashion shows as well as "ready-to-wear" and the silhouettes from the catwalks.

ONLINE BOUTIQUE (7)

DIOR PRODUCTS

CAN I PURCHASE DIOR PRODUCTS ON THE ONLINE BOUTIQUE?

A product is available for online purchase whenever the word “Order” appears. You can also contact the Client Service Center where our Client Advisors can assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice. Please note that unlike Dior.com, the physical Dior boutiques can only ship to the payment billing address. 

HOW CAN I FIND A DIOR BOUTIQUE?

Dior products are sold in more than 220 Dior boutiques around the world.
You can find the list of our Dior boutiques at Dior.com by clicking on "Boutiques"

HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON DIOR.COM?

Some of our Dior items are available for purchase on the Dior.com website. In order to check the availability of an item, choose the article that interests you on our website and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
It is, however, possible that the item you are looking for is not available for online purchase, in which case it will be marked "only available in boutiques".

You can also contact the Client Service Center, where our Client Advisors will be delighted to assist you with your purchases and, if you wish, reserve your articles at the boutique of your choice.

HOW CAN I FIND A PRODUCT ON DIOR.COM?

The products on the website are organized by categories and by product line.
Please use the search engine, indicated by a magnifying glass, and enter the key words. All the products with a relevant match to your search will be presented.

If you have seen a Dior product in the press (magazine, TV ad, social media, etc.) that is of interest to you and you cannot find it on our website, please contact our Client Service Center. Our Client Advisors will provide you with information on the product features and availability in boutiques.

HOW CAN I FIND OUT THE PRICE OF A DIOR PRODUCT THAT IS NOT ON THE WEBSITE?

We invite you to visit one of our Dior boutiques to discover our selection of items and prices. We will be happy to show you our collections. You can find the list of our Dior boutiques at Dior.com by clicking on “Boutiques”.
Our Client Advisors are also available to help you From Monday to Saturday from 10am to 10pm (EST) and on Sunday from 11am to 7pm (EST) by calling +1 800 929 3467 or by email at: contactdiorus@dior.com

YOUR ACCOUNT

HOW CAN I CREATE AN ACCOUNT?

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website. Then click on "Create an Account" and fill in the obligatory information marked with an asterisk. Finally, click on "Validate". You will be sent a confirmation email to the address provided when creating your account.If you require assistance or further information, please contact our Client Service Center.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account on www.dior.com enables you to be identified quickly by Dior when you make online purchases.
You can also:
- consult your order history
- track the delivery of your orders
- exchange or return products
- update your contact information

For your security, Dior.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON DIOR.COM?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Client Service Center where a Client Advisor will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password.

YOUR ORDER

HOW CAN I PLACE AN ONLINE ORDER?

Some of our Dior products are available for purchase on our website.
To place an order, add a product to your basket by clicking “Order” on the selected product page. Please also select the size and quantity you want to order, if required. Once you have selected your items, complete your order by clicking on “My basket” and then “Complete the order”.
You can then modify or validate your basket and select your delivery method before making your payment.
You will be asked to complete your delivery and billing address by selecting one of the following three options:
- log on to your Dior account if you already have one
- create a Dior account if you are ordering for the first time on Dior.com
- continue as a guest; this option enables you to place an order without creating an account, but your order history will not be saved.
Select your method of payment and fill in the information to complete your order.
Within a few minutes, you will receive an email confirming your order. When your order is shipped, you will receive a second email with a tracking number so that you can track your package's shipping.
For further information, do not hesitate to contact the Client Service Center.

HOW CAN I GET HELP WITH PLACING MY ORDER?

Our Client Advisors are available to help you with your order. You can contact them from Monday to Saturday from 10am to 10pm (EST) and on Sunday from 11am to 7pm (EST) by calling +1 800 929 3467 or by email at: contactdiorus@dior.com

Please refer to our page "Dior and you" to obtain all our contact information.

CAN I CANCEL OR CHANGE MY ORDER?

Your order processes quickly to ensure it arrives to you as soon as possible, due to this, modifications to your order details are not possible. Should you need to cancel, please contact the Client Service Center – our Client Advisors will do their best to assist you with your request. 

HOW CAN I ACCESS MY ORDER HISTORY?

If you have created a Dior customer account, you can view your order history. Simply log in to your account and click on “My Fashion & Accessories orders.” You may then select your desired order to view the details of your purchase, the status of your shipment, and information on your returns.  

If you have placed an order as a guest and wish to obtain your order information, you may visit the Manage Your Order portion of our Delivery and Returns page. 

HOW IS MY ORDER PREPARED?

After you have validated your order, it will be processed as quickly as possible. You will receive an email notification once your unique UPS tracking number is generated and your order is ready to ship. To provide you with the Dior experience, we pay particular attention to the preparation of your order. Each order is prepared in a Dior workshop, and individually packaged in a seasonal or iconic Dior gift box. The Dior Gift box is then inserted into discreet shipping packaging that will protect it during shipping. There may be a number of select products that are not presented with a Dior gift box. Products that include a dust bag will have this indicated within the product description on Dior.com. Relevant products will include warranties and/or authentication certificates and a return label will be included with each order. 

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

If you have created a Dior customer account, you can view your order history. Simply, log in to your account and click on “My Fashion & Accessories orders.” You may select "View Invoice” to download your receipt. If you have placed an order as a guest, you may view your Dior invoice by using your order number and email on the Manage Your Order portion of our Delivery and Returns page. Once logged in, you may select "View Invoice” to download your receipt. 

Orders purchased on our Dior online Boutique are not eligible to have their receipt reprinted at a Dior boutique or at an authorized Dior Dealer. By the same token, a receipt from our Dior boutiques or from an authorized Dior Dealer may not be reprinted through the online Boutique. 

WHY WAS MY ORDER/ITEM CANCELLED? 

Orders can be cancelled when the item is no longer available, the order is abnormal (for example, the order does not meet the standard terms and conditions, an inaccurate delivery address, placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds) or due to an exceptional technical issue.  

Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If commercial activity is suspected, orders can be cancelled.  

When an order is cancelled, we will inform you by email and/or telephone as soon as possible. Please contact the Client Service Center if you have additional questions.  

WHY WAS MY ORDER/ITEM NO LONGER IN STOCK?

We pay particular attention to ensure the accuracy of product availability on Dior.com. However, there may be times the product(s) ordered are no longer available due to limited availability. When this happens, we will inform you by email and/or telephone as soon as possible. We also invite you to sign up for email notifications should the desired item be made available again. You may also contact the Client Service Center – our Client Advisors will be pleased to offer similar suggestions and alternatives.

WHAT ARE THE GUIDELINES FOR A CUSTOMIZED ABCDIOR ORDER?

Certain Dior items are eligible for the ABCDior customization service currently through our boutiques only and coming soon to Dior.com.

To customize the product, you’ll be invited to let us know the name or the initials you wish to appear on the item. Every order will be verified by a specialist to confirm the customization request, according to the following guidelines:

-Uppercase letters in the Roman alphabet only
-No numbers or special characters
-Only first names or initials are allowed
-Last names, nicknames, acronyms, company names, insults, and brand names are not allowed. The company reserves the right to deny a personalization request deemed as inappropriate per brand’s guidelines.

In boutiques, once your request has been verified, the customization process will proceed. In the case of a denied request, your Christian Dior representative will contact you to further assist.

On Dior.com, once your request has been verified, you will receive a confirmation email. In the case of a denied request, your order will be canceled and a Christian Dior representative will contact you to assist in the confirmation of a new order.

Please remember customized products cannot be returned or exchanged.

CAN I PERSONALIZE AN ELIGIBLE ITEM AFTER MY PURCHASE?

Our network of boutiques would be delighted to help you with your previous purchase of an item eligible for the ABCDior customization service. You can find the list of our Dior boutiques by clicking on "Boutiques"

I WOULD LIKE TO GIVE A DIOR GIFT

WILL MY ORDER BE SENT IN A GIFT-WRAPPED PACKAGE?

To provide you with the Dior experience, we pay particular attention to the preparation of your order. Each order is prepared in a Dior workshop, and individually packaged in a seasonal or iconic Dior gift box. The Dior Gift box is then inserted into discreet shipping packaging that will protect it during shipping. There may be a number of select products that are not presented with a Dior gift box. Products that include a dust bag will have this indicated within the product description on Dior.com. 

CAN I SEND A PERSONAL MESSAGE ALONG WITH MY ORDER?

Before validating your order, you will be able to write a personalized message that will be printed and included with your order. The message will be printed on a card and inserted into a Christian Dior envelope.

WILL THE PRICE OF THE ORDER APPEAR?

If you place an order via your customer account on the Dior.com website, the receipt will be sent directly to you electronically at the email address registered to your account.
Price tags will be removed from the items you order.

CAN THE GIFT RECIPIENT EXCHANGE THEIR GIFT?

Gifts purchased on Dior.com can be exchanged for size and/or color. All exchanges are automatically shipped to the original delivery address.  

If the gift recipient would prefer a return, all refunds will be issued to the original form of payment. We are unable to issue a credit for products purchased on Dior.com. All returns and exchanges will result in email notifications to the original purchaser.  

For additional options and assistance with gift exchanges or returns, please contact the Client Service Center – our Client Advisors will be delighted to guide you through the process. 

YOUR PAYMENT

WHAT PAYMENT OPTIONS ARE ACCEPTED ON THE DIOR.COM WEBSITE?

Payments are accepted via MasterCard, Visa, Discover, American Express PayPal and Apple Pay with a valid billing address.  

Prepaid cards and unregistered prepaid gift cards are not encouraged and may not be accepted on Dior.com.  

You may also contact our Client Service Center for assistance with your order through a secure payment link. 

IS AN ONLINE PURCHASE ON DIOR.COM SECURE?

All transactions done on the Dior.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.

Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard and American Express credit cards that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
In case of doubt, you can place your order by phone with our Client Service Center from Monday to Saturday from 10am to 10pm (EST) and on Sunday from 11am to 7pm (EST) by calling +1 800 929 3467 or by email at: contactdiorus@dior.com

WHEN WILL MY PAYMENT BE DEBITED FROM MY ACCOUNT?

Upon completion of your Dior.com order, payment authorization will be requested and held. Your card is not charged at this time, the payment settlement occurs when the order is shipped from our workshop. If your order contains multiple shipments, your selected method of payment will be settled separately for each shipment. Should your order incur shipping fees, they will only be charged once.  

YOUR DELIVERY

ARE THERE ANY DELIVERY RESTRICTIONS? 

Items can only be delivered to the shipping address indicated at the time of placing the order. Addresses cannot be modified once the order has been placed or once the order is in transit. A signature is required upon delivery and cannot be waived. Orders cannot be delivered to hotels, freight forwarders, post office boxes or United States Territories. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center.  

HAS MY ORDER BEEN SENT?

If you have created a Dior customer account, you can view your order status at any time. Simply log in to your account and click on “My Fashion & Accessories orders.” You may then select your desired order, view the details of your purchase and the status of your shipment. You will then be able to consult the status of your order:  

In preparation: the order has been validated and is being prepared.  

Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: http://www.ups.com 

Cancelled: The order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated. 

If you have placed an order as a guest and wish to obtain your order status, you may visit the Manage Your Order portion of our Delivery and Returns page. 

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

Once your Dior.com order has shipped you will receive a confirmation email with your unique UPS tracking number included. If you have created your customer account, you can view your order status at any time. Simply log in to your account and click on “My Fashion & Accessories orders.” Select the desired order, and then you may press “Track my order.”  

If you have placed an order as a guest, you may view your Dior purchase status by using your order number and email on the Manage Your Order portion of our Delivery and Returns page. You will receive email confirmation once your order has been delivered. 

Please note during peak periods delivery times may take longer. Additionally, our workshop and/or carriers may be closed on National Holidays or experience inclement weather delays etc. 

HOW LONG DOES DELIVERY TAKE?

Orders are prepared and dispatched Monday through Friday (excluding holidays) when placed by 12 p.m. EST or the following business day when placed after 12 p.m. EST. Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.  

Once your order has been prepared you will receive an email confirming your order has been shipped. Delivery time is estimated from the time your order is shipped.  

  • Standard Shipping (4 to 5 business days) 

  • Express Delivery (2-3 business days) 

  • Next Day (next business day) 

Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery. Dior cannot be held responsible for any unanticipated delivery delays such as inclement weather on the delivery route. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center. 

Due to COVID-19, orders and returns may experience some delays. We appreciate your understanding during this time. 

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you have created a Dior customer account, you can view your order status at any time. Simply log in to your account and click on “My Fashion & Accessories orders.” You may then select your desired order, view the details of your purchase and the status of your shipment. 

If you have placed an order as a guest, you may view your Dior order status by using your order number and email on the Manage Your Order portion of our Delivery and Returns page.  

If you do not receive your package within the expected delivery timeframes mentioned above, please contact UPS Customer Service to get an update on the status of your order. For further assistance, you may also contact the Client Service Center

RETURNING YOUR ORDER

CAN I RETURN OR EXCHANGE A PRODUCT PURCHASED ON DIOR.COM IN A BOUTIQUE?

Products purchased on the Dior online Boutique may not be returned at a Dior boutique or at an authorized Dior Dealer.
By the same token, a product purchased at a Dior boutique or from an authorized Dior Dealer may not be returned or exchanged through the online Boutique.

CAN I RETURN A PRODUCT THAT WAS ORDERED ONLINE FOR EXCHANGE OR REFUND?

You can return any order to us within 30 days of receiving it. 

Product(s) must be returned in the original packaging, accompanied by any accessories and documents provided (notices, guarantees, return tags, certificates of authenticity). Any damaged, used, incomplete or soiled product(s) cannot be returned or exchanged. 

Similarly, personalized items produced according to and/or at the request of the customer, or products that have been altered, as well as sealed items (swimwear, etc.) that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection cannot be exchanged. Regarding bags with MyABCDior badges, by returning a bag on its own, without the badges purchased at the same time, you will no longer be eligible for the preferential pricing you received on these badges at the time of purchase. The amount you originally saved will be deducted from your refund. 

An item can only be exchanged once, the item received in exchange can therefore only be returned for a refund under the usual conditions. 

Once your order has reached our workshop it will be verified by our experts. If the product meets our return conditions, you will be reimbursed to your original payment method, or your exchange order will be processed. Any item that is returned damaged, used, incomplete, or soiled will not be refunded and will be sent back to you. Please allow up to 14 business days for all returns and exchanges to be processed.  

HOW CAN I RETURN A PRODUCT?

Your Dior purchase may be returned using the provided return label within each Dior parcel.  

You may also log in to your customer account for additional options. Simply log in to your account and click on “My Fashion & Accessories orders.” You may then select your desired order and manage your choices from there. You may choose to have your return picked up from your delivery address or a new address as well as a preferred time slot. From here, you can also reprint a prepaid shipping label if needed. If you prefer to drop off your package to a UPS facility, please collect a drop off receipt when visiting the UPS location for confirmation. 

If you have placed an order as a guest, you may manage your return by using your order number and email on the Manage Your Order portion of our Delivery and Returns page.  

If you choose to return your order through your own means and expense, you will not be refunded. We advise to keep all tracking information handy after returning your items for proof of delivery and to take all the necessary precautions to ensure that your product is protected. 

CAN I RETURN OR EXCHANGE A PRODUCT THAT I PURCHASED OUTSIDE OF THE UNITED STATES? 

At this time, we are unable to accept any returns or exchanges on items purchased outside of the United States. Returns are also limited between Hawaii and the Continental United States. For further information, do not hesitate to contact the Client Service Center

ARE THERE DIFFERENCES WHEN RETURNING AN ARTICLE BOUGHT FROM ANOTHER DISTRIBUTION CHANNEL? 

When making a purchase in a Dior boutique, the following list of items are final sale: evening wear, exotic skins, furs, fine jewelry, watches, earrings, cosmetics, bathing suits, lingerie, eyewear, sale merchandise, personalized merchandise, special orders, or on merchandise that has been altered or worn.  

When making a purchase through an authorized Dior dealer, the purchase is subject to their specific return and exchange policy which may differ from a Dior boutique or Dior.com. 

WHAT DO I NEED TO DO IF MY PRODUCT IS DAMAGED OR IF IT IS NOT THE PRODUCT I ORDERED?

If one of your products is damaged or the items delivered do not correspond to your order, please contact the Client Service Center.

REPEATED RETURNS

We offer a flexible returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers. Repeated returns in breach of our General Sales Conditions will be flagged and may, at our discretion, lead to the closure of your dior.com account or refusal of future orders.

DIOR AND YOU (2)

HOW CAN I BE INFORMED OF EXHIBITIONS ABOUT DIOR?

If you have subscribed to the Dior Newsletter, you will be kept informed about all the Dior news (fashion shows, exhibitions, new boutiques, etc.). You can also visit dior.com and click on "EXHIBITIONS" within the “NEWS” section of the menu.

If you have not yet subscribed to the Newsletter, you can do so for free by visiting the "Newsletter" section of the Dior.com website.

If you do not wish to subscribe to the Dior Newsletter, we invite you to visit our Dior.com website and click on "La Maison Dior" then "Exhibitions".

HOW CAN I FIND OUT MORE ABOUT DIOR?

For all information about Dior, please visit the News & Events section of the www.Dior.com website. Subscribe to the Newsletter to be one of the first to hear about new products, events and news from the House of Dior. Also, do not hesitate to contact the Client Service Center.

THE DIOR SELECTION (1)

DISCOVER THE DIFFERENT DIOR UNIVERSES

WHERE ARE DIOR PRODUCTS MANUFACTURED?

When the House of Dior creates products, it pays great attention to ensuring that their manufacture complies with the legislation in effect in France and in Europe. Dior is committed to manufacturing its products in countries that have the best expertise for the product in question. 
Dior's leather goods collections are made in Europe. 
Our shoes and ready-to-wear collections are manufactured in France and in Italy. 
Our watches are manufactured exclusively in our workshops in Switzerland. 
We produce our haute couture collection and fine jewelry exclusively in our workshops in Paris, France. 
Our Dior sunglasses and scarves are made in Italy.
Our Dior jeans are made in Japan.

The House of Dior frequently buys small workshops to preserve these artisan trades (such as leather working in Florence, Italy and watchmaking in Switzerland). In these workshops, the selection of natural materials, as well as the care taken in each phase of the process, perpetuate and renew our tradition of excellence and elegance.

HOW CAN I GET A DIOR PRODUCT REPAIRED?

Dior offers its customers a range of repair services for any products purchased in boutiques and on Dior.com.

If you wish to have Dior product repaired, please visit a Dior boutique. The Boutiques section on Dior.com allows you to locate your nearest boutique. The sales staff at our boutiques will be delighted to guide you and answer any questions.
If you do not have a Dior boutique near you or you cannot travel, do not hesitate to contact the Client Service Center.

To guarantee their quality, Dior products are repaired exclusively in our workshops by our artisans.

CLIENT SERVICE CENTER (2)

HOW CAN I CONTACT DIOR?

The Client Advisors at Dior Client Service Center, will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 10am – 10pm (EST) and Sunday 11am – 7pm (EST) by calling +1 800 929 3467 or by email at: contactdiorus@dior.com.

We also invite you to refer to our contact page to obtain all of our contact information.

WHAT ADDRESS SHOULD I USE TO WRITE TO DIOR?

You can also write to us at this address:

Christian Dior Couture
185 Hudson Street, Suite 1400
Jersey City, NJ 07311