DIOR.COM RETURN POLICY
If you are not completely satisfied with your purchase, Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please return the item(s) in its original product packaging. La Collection Privee products can only be returned for a refund if unopened/unused within 30 days of purchase through our website.
Enjoy La Collection Privee ‘Try When You Buy’ complimentary sample service* to discover the fragrance without unsealing the product.
Please note, all personalized and/or engraved items are final sale and non-refundable or exchangeable.
Products purchased on Dior.com may not be returned at a Parfums Christian Dior boutique or at an authorized Parfums Christian Dior Retailer. By the same token, products purchased at a Parfums Christian Dior boutique or from an authorized Parfums Christian Dior Retailer may not be returned or exchanged through Dior.com. At this time, we are unable to accept any returns or exchanges on items purchased outside of the United States. When making a purchase through an authorized Parfums Christian Dior Retailer, the purchase is subject to their specific return and exchange policy, which may differ from Dior.com.
Purchases made on Dior.com are allowed to be returned for refund only. Refunds will be processed back to the original method of payment; exchanges are permitted for purchases made at a Parfums Christian Dior boutique only.
If you would like to return an item, simply complete the Create a Return process ‘My Account’ located in your purchase history and adhere the Return Label that is sent to your email account to your parcel. If you have placed an order as a guest, you can access the Returns portal by clicking HERE.
Returned packages must be returned using the Return Label sent to your email account, to the address on the return label. Dior.com is unable to refund shipping charges. Please allow 10–15 business days of processing time. You will receive a confirmation email once we receive your package and process your return.
Parfums Christian Dior reserves the right to deny returns for items that do not meet the return policy requirements.
*Subject to availability