Will my personalised Miss Dior product arrive in a Couture Christmas box?
Personalised Miss Dior Eau de Parfum will be automatically gift-wrapped in a couture box even though 'Eco-shipping box' option is selected at checkout.
How can I receive the Holiday Couture Gift box?
If you wish to receive the Dior Christmas Couture Gift Box*, we invite you to maintain the 'Couture Gift Box' option at the time of payment**.
We will not be able to send you a Couture Gift Box if you change your option to the 'AOG Green box'.
If you wish to receive several Dior Christmas Couture Gift Boxes, we invite you to place several orders (up to 3 orders per day and 5 products of the same reference per order).
*While stocks last. In the event of stock shortage, you will receive the Dior white grained gift box.
**If your order contains more than 4 or 5 products, we will send it to you in the Dior white grained gift box. If you would like to receive the Dior Christmas Couture Gift Box, please place multiple orders.
How can I place different orders to get several Christmas Couture Gift Boxes?
If you wish to place several orders and you are not able to proceed, we kindly invite you contact our Client Service for more information from
to +420 225 439 910
What is the latest date I have to place my order and get it before Christmas.
If you want to receive your order for December 24, we invite you to send your order no later than December 18.
Orders placed after December 20 will arrive between December 27 and 31. Taking into account public holidays, the estimated delivery time may be extended by one day.
Does Dior offer samples and miniatures for Christmas?
All gifts, samples and Couture Gift boxes are subject to availability.
How do I know if a product is available on Dior.com?
Some of our Dior items are available on purchase on our Dior.com site. In order to know the availability of an article, choose the product that interests you on our site and click on it. Two possibilities will be offered: if the "order" button appears, it means that you can order online. Know that only the available sizes will be displayed. On the other hand, it is possible that the item you are looking for is not available for online purchase, it will then be indicated "Find a store".
For any questions relating to the availability of products in stores, the House invites you to contact the boutique directly.
Does Dior offer samples and miniatures?
For any order from € 100, take advantage of 2 samples offered in travel size format from a regularly renewed selection. All advantages, including promotional gifts and samples, are subject to availability when preparing the order.
I want to benefit from an advantage or promotional code?
We invite you to add the items to your basket and start the process of your order. During the order finalization stage, check the "Promo Code" box and enter your advantage code in the "Enter your Promo Code" field. You can benefit from one advantage code by order.
How many orders can I pass in one day?
If you wish to have a special gift box for every product, we invite you to place multiple orders. You can only place up to 3 orders per day
How can I follow the status of my order? When will my order be shipped?
If you placed your order using your Dior customer account, log in to your customer area and click on "My Perfume & Beauty orders". You will then be able to check the status of your order:
Cancelled: the order has been cancelled or due to the unavailability of a product. It is also possible that the payment of your order has not been validated.
Pending: payment for the order has not been finalized. A Client Service advisor will contact you as soon as possible to assist you with your order.
In Process: the order has been validated and is being prepared.
Completed: The order has been sent to the delivery address entered.
Order preparation can take from 1 to 4 working days. If your order is placed on a Thursday or Friday, it may be processed the following week.
We invite you to open an account on Dior.com for easier access to your order information.
Why was my order or my article cancelled?
Orders can be cancelled when the item is no longer available, when the order is abnormal (for example, the order does not meet the general conditions, the delivery address is inaccurate, the order is placed by a customer with whom there is a current dispute or the order exceeds the order thresholds) or due to an exceptional technical problem. We apologize for the inconvenience.
When an order is cancelled, an email will be sent and the bank debit will be released in the days that follow.
Orders are intended to be sold exclusively for end buyers for their personal needs and are not intended for resale or for commercial purposes. In the event of a suspicion of commercial activity, orders can be cancelled.
I have just finalized my order but I still have not received a confirmation email.
You can receive the confirmation email a few minutes after placing your order. Be sure to check the "spam" section in which the emails could be sent, depending on your messaging settings. If you do not receive an email, please contact Client Service.
Can I cancel or modify my order?
From the moment you confirm your order by clicking on the "PAY AND ORDER" button, you cannot cancel or modify your order. However, upon receipt of your order, you may exercise your right of withdrawal under the conditions set out in the General Terms and Conditions of Sale. Please note that personalized and engraved products are not refundable.
I can't validate my purchase on the site. I am having problems at the checkout.
We invite you to check that the website on which you are trying to make the purchase corresponds to the country where you are going to send your order.
We recommend that you delete your cookies and place your order using Google Chrome.
If you are still unable to place your order, please contact our Client Service.
When will my credit card be debited?
Your card will only be debited when your order has been shipped. However, some amounts may appear as reserved when you place your order and it is confirmed.
How can I receive an invoice for my online purchase?
You can download your invoice from your customer account on our Dior.com website by going to the "My Orders" section and clicking on the invoice you wish to print. An order form will also be sent to you with your parcel.
We invite you to open an account on Dior.com for easier access to your order information.
If you have placed your order as a guest, your invoice will be sent at the same time as your order to the delivery address you have indicated. If you would like a duplicate invoice, please contact our Client Service Department.
If you would like your company details to be used for billing, please add them to the "billing address" section at the time of purchase. We will not be able to change this information once the purchase has been made.
What are the means of payment accepted on the Dior.com site?
Payment for purchases on the Dior.com website is made by credit card Visa, Eurocard, Mastercard, American Express or Paypal.
Is online purchase on Dior.com secure?
All transactions carried out on the Dior.com website are highly secure. An SSL encryption system is used to protect personal and payment data. In addition, Dior undertakes not to keep any of your credit card details. Finally, we reinforce payment security with the 3D Secure system for Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing us to verify the identity of the cardholder and validate the transaction. Each bank has its own authentication system. If you have any questions about your 3D Secure code, please contact your bank directly.
How to report an incomplete order?
If your order arrives incomplete or with any defect, we invite you to contact our Client Service, provide photos of the order and information on the missing product (s).
Is my order delayed?
The preparation of orders takes between 1 and 4 days and shipping can take 1 to 5 additional days depending on the transport method you have chosen. Any exception or delay in delivery can lead to a difference in relation to the estimated date, including public holidays, weather conditions or shipping problems. If your order has not been delivered 10 days after placed, please contact our Client Service.
How do I get my order delivered?
Standard delivery (DHL): delivery takes 4 to 5 working days from dispatch. Delivery is free on all orders overs 50€. Delivery is charged 4.90€ for orders that are less than 50€.
Deliveries are made from Monday to Friday. There are no Saturday deliveries. The delivery time applies as soon as you receive the order dispatch confirmation e-mail.
Your order may be delivered to your usual place of residence or to the address indicated when you ordered online on our Dior.com website. In case of unavailability of items, delivery times may be modified.
Please note that your order will take between 1 and 4 days to be prepared, excluding weekends.
How to point out the absence of a gift (promotional object, sample) in a parcel?
We apologize for the inconvenience. However, all advantages, including promotional gifts and samples, are subject to availability when preparing the order.
I want to be delivered abroad, how can I do it?
All orders placed on Dior.com can only be delivered in Czech Republic.
Has my order been shipped?
If you have made your order using your Dior customer account, you can follow the delivery of your order by connecting to your personal space, by clicking on "Perfume & beauty Orders". Then click on the tracking number to be informed of the delivery status.
This same follow-up number is communicated on the shipping confirmation email.
You can follow up on your order on the following links:
If you have made your order as a guest, we invite you to contact our Client Service. Our advisors will have the pleasure of informing you about the progress of your order.
Can I change the delivery address?
From the moment you confirm the delivery address of your order by clicking on the "PAY AND ORDER" button, you can no longer modify the delivery address.
I placed an order but I did not received my parcel. What can I do?
In the event of non-reception of your parcel within 10 working days, we invite you to contact our Client Service from
to +420 225 439 910
How long does it take to receive the refund after my return?
You will receive your refund within 14 calendar days after your returned order has arrived in our warehouse and has validated the return conditions. Your refund will be credited on the same bank account as the initial payment. If the order was paid with a gift card, please contact Client Service to obtain a new card. If you have not received your refund within 20 calendar days after returning your parcel, please contact our Client Service.
I want to return my order, how should I do it?
We hope you like your order, but if you didn’t, you have 30 days to return it thanks to the prepaid return label inside your parcel. If you haven't received any return label, please contact ou Client Service.
To assure a full reimbursement, all products must be returned in their original packaging, unopened, in perfect condition, complete (accessories, bags, instructions, warranty, etc.) and accompanied by the duly completed return documents.
In the event of the return of products which have been the subject of a promotional offer including one or more gifts such as samples, pouches and gift boxes, all items must be returned by the customer to PCD. If one of them is not sent, we will not be able to accept the return and your refund will be blocked. Personalized or engraved products are not subject to refund, except for damaged products.
We will not authorize any reshipment to the customer if the return decision is withdrawn.
Once the item has been returned, received in our warehouse and if it meets the return conditions, the reimbursement will be made by credit or by bank transfer depending on the payment method used when purchasing online. In case this payment is a Gift Card, please contact our Client Service.
For payment by bank card, the refund will be made within 14 days of receipt of the items by our warehouse.
For a payment made via bank transfer, the reimbursement period will be extended.
For any additional information(s) relating return or refund conditions, please consult our general sales conditions.
Can I return my order?
If you wish to return your order, please take into account the return conditions for an acceptance of the refund of your order.
All products must be returned in their original packaging, unopened, in perfect condition, complete (accessories, bags, instructions, warranty, etc.) and accompanied by the duly completed return documents.
In the event of the return of products which have been the subject of a promotional offer including one or more gifts such as samples, pouches and gift boxes, all items must be returned by the customer to PCD. If one of them is not sent, we will not be able to accept the return and your refund will be blocked. We will not authorize any reshipment to the customer if the return decision is withdrawn.
Personalized or engraved products are not subject to refund, with the exception of damaged products.
The customer is advised to keep all proof of the return (tracking number, etc.).
Can I Return my product if it's engraved or personalized?
Engraved and personalized products cannot be returned except when due to defect.
Can I exchange my Dior product?
Unfortunately, it is not possible to exchange your Dior products. You can return your unwanted products if they are not open and if they meet the withdrawal conditions, and place a new order on Dior.com.
Can I return several orders to the same box?
Unfortunately, it is not possible to return several orders in the same box. Please return each order in the corresponding box.
ART OF GIFTING
What is the Art of Gifting?
Gifting is an art, and at Dior, art is the mark of unparalleled attention. The Dior gift box is a jewel box with a couture soul inspired by the workshops at 30 avenue Montaigne where our couture pieces are created. The ateliers' exceptional attention to detail is reflected in our Art of Gifting, making every Dior gift as extraordinary as it is unforgettable.
To help us reduce our environmental impact, your order will automatically be sent in a lightweight shipping box*. If it is a gift, please select the Couture Gift Box. *The minimalist shipping box is 46% lighter than the Couture Gift Box. Fully recyclable and made from 90% recycled cardboard. FSC™ certified. Each order is sent in a single box. If you require multiple gift boxes, please place several separate orders.
My order was not delivered in the special Couture Gift Box. Can you send me the empty box?
Unfortunately, we cannot ship an empty Couture Gift Box.
Is each order accompanied by a Couture Gift Box?
You can choose between the ecological shipping box and the Couture Gift Box at checkout. All personalized orders (ex. charms, engravings) will be sent in an ecological shipping box. We will not be able to send the Couture Gift Box if you have chosen the green AOG at checkout. During special periods such as Christmas or Mother's Day, all orders will be accompanied by a special Art of Gifting. This special offer is subject to availability at the time of preparation.
How can I get the special Couture Gift Box for special periods?
Our special Couture Gift Box is available during key periods such as Christmas, Lunar New Year, Valentine's Day, Mother's Day and Father's Day. Please note that receiving a special Couture Gift Box is not guaranteed and depends on both availability and size of your order.
Can I join a personalized message to my gift order?
You can add a personalized message to your order during the payment process. You can use the Latin alphabet, numbers and punctuation. It is not possible to use symbols or emojis in your personal message.
What is the Couture Gift Box?
A beautiful box with the name Dior enhanced with sparkling gold, a textured fine paper and an elegant ribbon that brings a festive touch to the final presentation.
Does Dior use environmentally friendly packaging?
As a creator of more responsible and sustainable luxury, Dior now designs all its iconic gift packaging in 100% recycled and fully recyclable* paper and cardboard.
For an even more eco-friendly option, you can choose to refuse the gift box and packaging in favor of the lightweight shipping eco-box available exclusively on Dior.com. With its 46% weight reduction, this minimalist, fully recyclable* packaging saves over 2.5 tons of cardboard and the equivalent of one ton of CO2eq for 10,000 shipments.
* May vary according to location.
Do you send a receipt to the box if my order is a gift?
For any order placed on our Dior.com site via your Dior account, you will receive an order confirmation and a receipt by email. Your receipt will also be sent with your parcel to the billing address you have indicated. You can also get a paper copy of your receipt from your customer account on the Dior.com site by going to the "My Orders" section then by clicking on the receipt you want to print. If you have placed your order as a guest, your receipt will be sent with your order to the delivery address you have indicated. If you wish to obtain a copy of the receipt, please contact our Client Service. No changes in billing address will be done after the order has been placed.
Can you send my order as a gift?
Dior offers gift packaging for each order. Your order will be presented in an elegant box or Dior gift clutch, knotted by a satin ribbon. You will receive a box or a clutch for each order. This offer is valid within the limits of available stocks. Please make sure to choose the desired box at checkout.
How to create an account?
You can create your Dior customer account by clicking on the "Your account" section located in the top menu of our site. Then click on "Create an account" and provide the mandatory information reported by an asterisk. Finally, click on "Validate". A confirmation email will be sent to the email address provided when creating your account. If you need help or want more information, please contact our Client Service.
What are the advantages of creating an account?
Creating an account on www.Dior.com allows you to be quickly identified by the house during your purchases on the online store. You can also: - Consult the history of your orders - Follow the delivery of your orders and returned products - update your contact details.
For your safety, Dior.com does not save information from your credit card and will in no way share your personal information with a third party.
Can I make changes or delete my account on Dior.com?
You can change your Dior account information in "Your account" section. Find out your username and password and, once connected, go to the "My profile" section to modify or delete information. If you wish to delete your account, we invite you to contact our Client Service which will accompany you in the steps to follow.
How to recover the password from my account?
If you forgot your password, click on the "Your account" section then, on "Forgot password". An e-mail will be sent to you to reset your password.
How can I find the ingredients of a product?
The ingredient listing is indicated on the packaging of all our products. If you have any questions, we invite you to contact our Client Service by phone at +420 225 439 910
, or by email, via the Contact section on Dior.com.
Does Dior test on animals?
Dior doesnt test product on animals.
Are Dior products hypoallergenic?
Dior products are made to avoid the risk of allergies.
Do Dior products contain gluten?
Dior products do not contain gluten in the ingredients of the formulas. In prevention and to go further in the fight against cosmetic allergies, Dior has removed all proteins, in particular from wheat hydrolysis of products. Despite the greatest attention with the follow -up system, Dior cannot certify that the products have not been in contact with gluten during the supplier production process.
How can I contact the House of Christian Dior?
We will be delighted to answer your telephone inquiries at the line Maison Christian Dior: Client Service from
to +420 225 439 910
To which address can I send a letter?
You can send us a letter to the following address: Parfums Christian Dior 33 rue Garnier 92200 Neuilly-sur-Seine, France
We also invite you to consult our "Dior and you" page to get all our contact details.
Dior & YOU
I would like to apply for a job at Dior
We invite you to consult the "Careers" section on our Dior.com site or the "Our Talents" section on the LVMH.com site. You will find all our job offers and updated internship, as well as the application forms.
You can also send us your application by mail to the following address: Parfums Christian Dior Human Resources Service 33 rue Garnier 92200 Neuilly-sur-Seine, France