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Frequently asked questions:
Your Account
Online Boutique
Dior Products
Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.
Dior does not test any product on animals.
You can modify the information in your Dior account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Enter your email address and your password and once you are logged in, click on the options under Your Profile to change or delete information.
If you want to delete your account, please contact our Customer service where an adviser will assist you with the steps to follow.
Dior products are made to prevent customers from allergic issues.
Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update your contact information in your account.
For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties.
One of our Dior Ambassadors would be happy to give you personalised advice and assist you anytime from Monday to Saturday from 9 am to 6pm by phone at +44 (0)20 7216 02 16, online via our contact form available here or through our live chat service.
You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on Create my account".
You will be sent a Confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact our Customer service.
You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.
Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer service.
You will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided. If you placed your order as a guest, your receipt will be sent together with your order.
To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter. You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.
