FAQ
- How do i place an order
- How do i sign up to the dior newsletter on the dior online boutique
- How can i find out if a product is available on www.dior.com/en_hk/beauty?
- Can you notify me when an "out of stock' product is back in stock?
- Where else can i purchase these products (in-store)?
- Does dior offer a complimentary iconic gift wrap service?
- How can i get a receipt for my online purchase?
- How do i apply a promotion code?
- Does dior offer product samples?
- Is an online purchase on www.dior.com/en_hk/beauty secure?
- What payment options are available on the www.dior.com/en_hk/beauty website?
- Can i purchase items in bulk?
- Where is my order confirmation number?
- How can i track the delivery of my order?
- I placed an order, but i have not received my package. What can i do?
- How do i know if my order went through?
- What is the delivery charge in dior online boutique?
- Where does the dior online boutique - www.dior.com/en_hk/beauty - ship?
- What happens if i'm not available to receive my package upon delivery?
- What do i do if there is an issue with the item i received?
- What is the dior online boutique returns policy?
- How to make a return
Contact us (1)
How can I contact customer service?
If you need assistance with the Dior Online Boutique shop.Diorbeauty.hk – please contact Customer Service through the following methods during service hours.
For Parfums Christian Dior customer enquiries
Customer Service Hotline: (852) 2970 0608
Customer Service Email: contact@diorbeauty.hk
Online Contact Form: shop.Diorbeauty.hk
Hours: 10:00am-12:30pm; 2:00pm-6:00pm, Monday to Friday, excluding Saturday and Public Holidays
Customer Service Email: contact@diorbeauty.hk
Online Contact Form: shop.Diorbeauty.hk
Hours: 10:00am-12:30pm; 2:00pm-6:00pm, Monday to Friday, excluding Saturday and Public Holidays
Online Boutique (5)
How do i place an order
Once you have found the product that interests you:
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
- select the quantity that you want to order (a maximum limit of 3 units applies per product)
- click the ""add to cart"" button (your shopping cart will display)
- Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
How do i sign up to the dior newsletter on the dior online boutique
Checkout
If you are ready to complete your order on shop.Dior.com.au, once you are at Checkout you can opt-in and sign up to the Dior Newsletter. You will immediately be signed up and start to be contacted by Parfums Christian Dior.
If you are ready to complete your order on shop.Dior.com.au, once you are at Checkout you can opt-in and sign up to the Dior Newsletter. You will immediately be signed up and start to be contacted by Parfums Christian Dior.
How can i find out if a product is available on www.dior.com/en_hk/beauty?
Some of our Dior products are available for purchase on our Dior Online Boutique – www.dior.com/en_hk/beauty
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
Can you notify me when an "out of stock' product is back in stock?
Currently Dior is unable to notify you when an out of stock product is back on stock. This feature will be added to the www.dior.com/en_hk/beauty website soon.
Where else can i purchase these products (in-store)?
We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on www.dior.com/en_hk/beauty or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.
Online Orders (7)
Does dior offer a complimentary iconic gift wrap service?
Your order will be presented in an iconic Dior gift box or gift clutch.
How can i get a receipt for my online purchase?
For all orders placed on our shop.Diorbeauty.hk website, you will receive an order confirmation by email immediately after you have placed your order. You can also get a hard copy of your receipt from your customer account on the shop.Diorbeauty.hk website by visiting the My Orders section then clicking on the order receipt you wish to print.
How do i apply a promotion code?
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Apply. If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.
Does dior offer product samples?
The Dior Online Boutique offers three complimentary samples with all online orders via www.dior.com/en_hk/beauty Offer will be automatically applied at Checkout.
Is an online purchase on www.dior.com/en_hk/beauty secure?
All transactions completed on the www.dior.com/en_hk/beauty website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly
What payment options are available on the www.dior.com/en_hk/beauty website?
Payment for purchases on www.dior.com/en_hk/beauty can be made using Visa or MasterCard.
You can also refer to our general terms and conditions of sale.
You can also refer to our general terms and conditions of sale.
Can i purchase items in bulk?
There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via www.dior.com/en_hk/beauty
Order Tracking (4)
Where is my order confirmation number?
Your order confirmation number is printed at the top of the order confirmation & receipt email that was sent to the email address you entered when you placed your order on the www.dior.com/en_hk/beauty website. If you cannot find the email in your inbox, please check your SPAM and promotion folders.
If you placed an order via your Dior customer account or created an account on www.dior.com/en_hk/beauty when you placed your order, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
If you placed an order via your Dior customer account or created an account on www.dior.com/en_hk/beauty when you placed your order, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
How can i track the delivery of my order?
If you placed your order via your Dior customer account or you created an account on www.dior.com/en_hk/beauty when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive a SMS with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive a SMS with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online.
I placed an order, but i have not received my package. What can i do?
If you placed your order via your Dior customer account, log in to My Account then click on ""my orders"". You will then be able to follow the status of your order.
If you do not receive your package within 2-3 working days, please contact SF Express.
If you do not receive your package within 2-3 working days, please contact SF Express.
How do i know if my order went through?
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation & receipt email to the email address you entered when you placed your order.
Shipping (3)
What is the delivery charge in dior online boutique?
Purchase HK$600 or above to enjoy complimentary delivery service.
HK$30 delivery fee for any purchase below HK$600.
HK$30 delivery fee for any purchase below HK$600.
Where does the dior online boutique - www.dior.com/en_hk/beauty - ship?
www.dior.com/en_hk/beauty orders are shipped via SF Express to Hong Kong addresses and SF stations or lockers only. Shipping is not available to P.O. Box addresses. Orders placed on the www.dior.com/en_hk/beauty website cannot be shipped internationally. Orders place on the www.dior.com/en_hk/beauty website cannot be collected directly from a Dior Beauty Boutique or a Dior Beauty Counter.
All Dior Online Boutique orders must be signed for on delivery
All Dior Online Boutique orders must be signed for on delivery
What happens if i'm not available to receive my package upon delivery?
All Dior Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, SF Express will leave contact information for you to make alternative arrangements. Please contact SF Express should you need to enquire about your package delivery.
Returns (3)
What do i do if there is an issue with the item i received?
Contact Dior Beauty Customer Service within 10 days of the delivery date on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays) or by sending an email to: contact@diorbeauty.com
Dior Beauty Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.
Dior Beauty Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.
What is the dior online boutique returns policy?
In the event you are not completely satisfied with your Dior purchase, complimentary returns are offered within 10 days of the delivery date.
All returns must be sent back to the Dior online distribution centre within 10 days of contacting Dior Beauty Customer Service. Partial and full refunds for online orders can be processed by Dior.
Damaged, faulty or incorrect items in your order must be returned to Dior by filling in the Returns Form with picture of returned goods. Upon receipt of the returned goods, they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for the refund.
This policy is only applicable to purchases made online via the Dior Online Boutique - www.dior.com/en_hk/beauty website. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.
This policy does not affect your rights under law as a consumer, which apply in addition.
All returns must be sent back to the Dior online distribution centre within 10 days of contacting Dior Beauty Customer Service. Partial and full refunds for online orders can be processed by Dior.
Damaged, faulty or incorrect items in your order must be returned to Dior by filling in the Returns Form with picture of returned goods. Upon receipt of the returned goods, they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for the refund.
This policy is only applicable to purchases made online via the Dior Online Boutique - www.dior.com/en_hk/beauty website. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.
This policy does not affect your rights under law as a consumer, which apply in addition.
How to make a return
a) Contact Customer Service
Contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays). Our Dior Beauty Customer Service will assess and validate the return and guide you on the parcel return process.
b) Complete the Necessary Documentation
Our Dior Beauty Customer Service will instruct you to fill-in the online Return Form and request a picture of the damaged or unusable product. You can choose either pickup service to designated address or drop off your parcel to one of the SF stations with a SF tracking number provided by Dior Beauty Customer Service.
c) Processing the Return
Refunds will be processed within 14 working days of receipt of the returned items.
Contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays). Our Dior Beauty Customer Service will assess and validate the return and guide you on the parcel return process.
b) Complete the Necessary Documentation
Our Dior Beauty Customer Service will instruct you to fill-in the online Return Form and request a picture of the damaged or unusable product. You can choose either pickup service to designated address or drop off your parcel to one of the SF stations with a SF tracking number provided by Dior Beauty Customer Service.
c) Processing the Return
Refunds will be processed within 14 working days of receipt of the returned items.
My Account (1)
How do i change/reset my account password?
Go to www.dior.com/en_hk/beauty to My Account. At the login screen click “Forgot Password”, enter the email address you used to create your account, and a Reset Password email and link will be sent to you to reset your password. Alternatively, contact Customer Service to assist you.
Privacy (1)
What information do you retain?
You can find out what information we collect, how we use your information, and how you can update or delete your information via our Privacy Policy.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service on (852) 2970 0608 or email contact@diorbeauty.com or use the Contact Us form on www.dior.com/en_hk/beauty. Our representatives will assist to contact our Privacy Officer.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service on (852) 2970 0608 or email contact@diorbeauty.com or use the Contact Us form on www.dior.com/en_hk/beauty. Our representatives will assist to contact our Privacy Officer.
General (3)
Can't find the answer you were looking for?
Please contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays) and our advisors will be happy to assist you. Or, you can email Customer Service at or use our online Contact form.
Where are your store locations?
Please check Store Locator to find your nearest Dior Beauty Boutique or a Dior Beauty Counter.
Can i get a list of ingredients for a product?
If you have any questions about product ingredients, please contact our Dior Beauty Customer Service on (852) 2970 0608 or email contact@diorbeauty.com for assistance.